We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Best Western Plus Puebla

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Best Western Plus Puebla
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

101 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 7: English reviews
Start your review of Best Western Plus Puebla
 Click to rate
Cancun, Mexico
Reviewed 6 January 2017

I was looking for a low- middle range rate hotel within a chain that suffix my needs of lodging during Chistmas, taking in consideration it would be only to go late to sleep and leave early in the morning. The thing is that the noise you can hear at all time here maybe due to the thinnest of the walls,...

 Report
Helpful?
Thank Sandra S
Reservaciones d, General Manager at Best Western Plus Puebla, responded to this review
Google Translation

Buen dia Lamentamos lo sucedido en su visita, estamos en capacitacion aun mas constante por mejorar cada area de nuestro...

East Chicago, Indiana
Reviewed 28 December 2016

I would highly recommend this location , rooms are very comfortable and clean , hidden from the main ave. ( Juarez) but very easy to access all points of interest and all specialty restaurants and bars , if you do not want to go out the hotel has a bar also and a wonderful refreshing pool for those very hot...

 Report
Helpful?
Thank ramirem2
Reservaciones d, General Manager at Best Western Plus Puebla, responded to this review
Google Translation

Buen dia Agradecemos sus buenos comentarios, fue un placer tenerlo en casa y poder servirle. Esperamos su visita pronto. Gracias

Reviewed 2 May 2016 via mobile

Place was not good very dusty and dirty. It was also insecure, since agents incorrectly assign room keys. I entered to an occupied room. Noise all night and people walking outside. Hotel is good and is located in a good place. It is needed more attention in above details.

 Report
Helpful?
Thank Jorge S
Reservaciones d, Front Office Manager at Best Western Plus Puebla, responded to this review

good day we appreciate your comments We regret the bad experience and we apologize for the inconveniences sincerely General Manager

Central Mexico and Gulf Coast, Mexico
Reviewed 8 September 2015 via mobile

Old hotel no air conditioning, they stole my cars hubcaps outside in their property when i told them there answer was didnt you read the sign we are not responsible and this was next TO the lobby Front desk people horrible No security rooms Just painted Manager never was there

 Report
Helpful?
Thank fireblad1
Reservaciones d, General Manager at Best Western Plus Puebla, responded to this review

Dear firebland: We very much regret what happened to their hubcaps cars. I tell him that we have private parking for cars exclusively for our customers, I assure you that within it we have not had problems of this kind. Unfortunately all spaces that are outside any establishment not have security unless there is an exclusive booth for monitoring and...

Reviewed 12 May 2015

Location was not that great, pool area was not clean, Bar had no wine and service at the bar was almost non existent and food was a waste of money. Room had no air conditioner and was too noisy with window opened

Review collected in partnership with Best Western
 Report
Helpful?
Thank 236shelleyg
Reservaciones d, General Manager at Best Western Plus Puebla, responded to this review

Dear Guest We thank each of your comments are very useful for us want to tell that we are in a process of change of fans, ashamed that we have not met their expectations, first of all give an apology for the inconveniences We offer a courtesy visit in junior room upgrade thanks and we remain at your service Sincerely...

San Miguel de Allende, Mexico
Reviewed 2 May 2015 via mobile

Surely a place to never visit again. Complete disorganization with everything, horrible buffet breakfast, paper thin walls, clogged shower drain, window could not close all the way so we heard the city street sounds all night long. Could barely get some sleep. Valet parking took 30 minutes to fetch our car. Too bad we still have another night booked and...

 Report
Helpful?
Thank Manuel S
Reservaciones d, Front Office Manager at Best Western Plus Puebla, responded to this review

Dear Guest Thank you for your comments, it's a shame that it was not your total satisfaction we are committed and we are working to give the best service Anyway, we want to apologize for all inconveniences happened during your stay, but believe they will be analyzed to a policy area for improvement Thanks for staying with us and for...

Mexico City, Mexico
Reviewed 20 April 2015

Hotel is basic, but I had some issues during my stay. First, the blackout was not propperly installed, so I had to call maintenance to fix it. Curtains were a bit stained, not a major issue, but for me that takes some points away. Second, there was some kind of convention, so there were a lot of people in the...

 Report
Helpful?
Thank htascon
Reservaciones d, Front Office Manager at Best Western Plus Puebla, responded to this review

Dear Guest thank you for your comments It's a shame that the hotel was not your total satisfaction We continue to work to give you the best comfort and we want to apologize for the bad experience you had at our hotel Thanks for staying with us and we want to invite you again to come back with us to...

43 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (18)
Viewed
Family/Play Areas (1)
Viewed
Hotel & Grounds (1)
Viewed
Room/Suite (1)
Viewed
Pool/Beach Area (1)
Viewed
Other (14)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (25)
Viewed
Dining (4)
Viewed
Business Centre/Function Rooms (3)
Viewed
Hotel & Grounds (7)
Viewed
Room/Suite (5)
Viewed
Pool/Beach Area (1)
Viewed
View from Room (1)
Viewed
Other (4)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Puebla hotels
1.8 km away
Courtyard Puebla Las Animas
0.4 km away
Hotel Panamerican
Hotel Panamerican
#57 of 95 in Puebla
46 reviews
0.8 km away
Holiday Inn Express Puebla
Show Prices
Show Prices
Show Prices
1.9 km away
NH Puebla Centro Historico
1.2 km away
Loa Inn Juarez
Loa Inn Juarez
#37 of 95 in Puebla
22 reviews
2.7 km away
Hotel Senorial
Hotel Senorial
#26 of 95 in Puebla
253 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Best Western Plus Puebla

Address: 5 Poniente, 2522 | Col La Paz, Puebla 72160, Mexico (Formerly Best Western Plus Real De Puebla)
Region: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Price Range: $60 - $106 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western Plus Puebla 3.5*
Number of rooms: 182
Reservation Options:
TripAdvisor is proud to partner with Travelocity and Booking.com so you can book your Best Western Plus Puebla reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Real De Puebla Hotel Puebla
Best Western Puebla
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Questions? Get answers from Best Western Plus Puebla staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“5th floor area”
 of 5 bubbles ramirem2, 28 Dec 2016 | Read review
“Do not request a room on the first floor. Lobby can get noisy.”
 of 5 bubbles htascon, 20 Apr 2015 | Read review
2 of 2