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Hotel Emporio Zacatecas

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328 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Emporio Zacatecas
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Showing 88: English reviews
Washington, DC
Level Contributor
4 reviews
Reviewed 23 August 2016

We were in Zacatecas for a family wedding. Most of the group were at Meson de Jobito, but we were late making reservations and Emporio was the fall-back. There are advantages and disadvantages to both. We liked the location of Emporio across from the cathedral. The lack of AC could be a problem, although there were large ceiling fans. It... More 

Helpful?
Thank EandSR
Emporio_Zacatecas, Director General at Hotel Emporio Zacatecas, responded to this review

Dear Guest Thanks a lot for taking time to send your comments, they help us to grow and offer a better service every day. Of course we are going to check out that situation and work to get better about the service in the restaurant. Please come back soon. Best Regards More 

Columbus, Ohio
Level Contributor
58 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 9 July 2016

Modern hotel, in the best possible location everything is within a walking distance. As other reviews noticed, AC did not work, there is a ionizer with fan in the room which helped significantly and it was not hot outside so was not a big issue. Large flat screen on the wall, but as I noticed in all hotels in Mexico... More 

Helpful?
Thank Yuri P
Emporio_Zacatecas, Director General at Hotel Emporio Zacatecas, responded to this review

Dear Yuri Thanks a lot for your comments, they help us to grow and offer a better service every day, of course we are going to take that recommendation. We hope to see you soon here in home again. Best Regards More 

Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 June 2016 via mobile

A nice hotel, clean and with good service, Personnel are helpfully and service minded. The place couldn't be better, more or less in the hart of the old city, which is a lovely place to walk around and just feel the atmosphere of the history and the mining industry

Helpful?
Thank Fredrik S
Emporio_Zacatecas, Director General at Hotel Emporio Zacatecas, responded to this review

Dear Mr.Fredrik: Thanks for your comments, we´re glad you choose your hotel, Emporio Zacatecas, guests like you is the reason to work everyday with our personal to give the better experience in our hotel. We hope to see you soon. Kind Regards More 

Portland, Oregon
Level Contributor
3 reviews
3 hotel reviews
Reviewed 5 June 2016

AC was failing or unexistant most of my stay. Staff were nice and reasonable but I don't think I would rent a room again considering how hot it can get. Alicia seemed to be very eager to help but I wasn't really pleased overall.

Helpful?
Thank Raul L
Emporio_Zacatecas, Director General at Hotel Emporio Zacatecas, responded to this review

Dear Guest Thank you so much for your coments, they help us to give a better service. We are so sorry about the AC, we hope to install the system soon so you can come back, we'll be so happy to have you here in home again. Greetings More 

Tucson, Arizona
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 May 2016 via mobile

No air conditioning. The room was unpleasantly warm even though the days weren't hot, 705F or so. The food was ok. Hotels was well-managed and in a great location. But it didn't matter because the main purpose of a hotel is a place to sleep and it was too hot to sleep in the room.

Helpful?
Thank Timothy O
Emporio_Zacatecas, Director General at Hotel Emporio Zacatecas, responded to this review

Dear Timothy We are so ashamed about your experience, we hope to be able to install the AC system soon so yo can come back and give us another chance to make you have a better experience. Greetings More 

Lima, Peru
Level Contributor
38 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 21 May 2016

This is a great gem of a hotel, right in the heart of a beautiful colonial town, located immediately across the street from the jewel of the city's architecture, it's wonderful cathedral with its highly ornate facade. Parking is tight but handy. The renovated rooms that my party had were comfortable and very up to date. The breakfast buffet is... More 

Helpful?
Thank Bethesda2010
Emporio_Zacatecas, Director General at Hotel Emporio Zacatecas, responded to this review

Dear Guest Thank you so much for your comments, we are so happy you enjoyed your stay with us. We'll take your advice and notify our guests from the arrival that we don't have A/C in the rooms. We hope to have you here in home soon. Best regards. More 

Mexico City, Mexico
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 May 2016

This is a very nice hotel which is just across the street from Zacatecas cathedral. It is also near a lot of museums including the amazing Rafael Coronel museum, just 20 min walking. The hotel has a good and tasty buffet breakfast, but it is not cheap (as the rooms, that are very nice but a little expensive) if you... More 

Helpful?
Thank Landapi
Emporio_Zacatecas, Director General at Hotel Emporio Zacatecas, responded to this review

Dear Guest We are so thankful by your comments and so happy you liked our buffet breakfast, to your next visit we suggest to call direct to the hotel line and verify rates. We hope to have you soon here in home. Greetings. More 

Scotland
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 21 April 2016

The photograph of the room here doesn't do it justice. Rooms are decorated in an attractive traditional style and are very comfortable. Ours looked on to the central patio and was very peaceful and quiet. All staff were extremely helpful. We were there as part of a larger wedding party and the civil wedding was conducted on the roof with... More 

Helpful?
Thank Eve065
Emporio_Zacatecas, Director General at Hotel Emporio Zacatecas, responded to this review

Dear Guest Thank you so much for your comments, we are working on a new image for our internet gallery. Your comments are so important for us, they help us to give a better service. Hope to have you here in home soon. Greetings. More 

Porto, Portugal
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 February 2016

Very nice rooms, fantastic location, very helpfull and hardworking staff, and excelent standards for historical city hotel. Good choice on breakfast too. I think it is a great choice for the price and to visit the city.

Helpful?
Thank luixit0
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 February 2016 via mobile

Great location to visit Downtown Zacatecas, has convenient parking (which not many other hotels have in downtown Zacatecas). Is within walking distance to several museums, churches and restaurants worth visiting. I would definitely stay in it again but strongly suggest checking rates, I found the rate I paid was 30% higher than the one offered in the front desk.

Helpful?
Thank Ernesto B

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Hotel Emporio Zacatecas

Address: Avenida Hidalgo No. 703 | Historical Center, Zacatecas 98000, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Zacatecas > Zacatecas
Price Range: $89 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Emporio Zacatecas 3.5*
Number of rooms: 113
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Hotel Style:
#1 Business Hotel in Zacatecas
#1 Family Hotel in Zacatecas
#2 Romantic Hotel in Zacatecas
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Emporio Zacatecas staff and other travellers.
3 questions
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Questions? Get answers from Hotel Emporio Zacatecas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“In the winter months, facing on the inside court may be best -- ain summer who knows”
 of 5 bubbles LAH606, 20 Nov 2016 | Read review
“A room with a view of the plaza is a nice treat.”
 of 5 bubbles larryw290, 25 Oct 2016 | Read review
“make sure you ask for a room facing the city... Great views and easy to watch the city go by, but quiet once you shut the shutters.”
 of 5 bubbles O7200JFheatherd, 18 Oct 2016 | Read review
“Get a front facing room with a view of the plaza across the street”
 of 5 bubbles Jarhead4life, 12 Oct 2016 | Read review
“Best views are from the rooms on the street, the most quiet the ones that overlook the inside patio.”
  • our room, quite nice
 of 5 bubbles katorga, 9 Sep 2016 | Read review
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