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Hacienda Encantada Resort & Residences

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Traveller (2426)
Room & Suite (752)
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Overview
  • Excellent66%
  • Very good23%
  • Average6%
  • Poor2%
  • Terrible3%
Travellers talk about
“las marias”(137 reviews)
“los riscos”(118 reviews)
“el patio”(107 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star accommodation
All hotel details
Additional information
Offers from Hacienda Encantada Resort & Residences
Offers & Announcements: 50% off room rate
Offers from Hacienda Encantada Resort & Residences
Offers & Announcements: 50% off room rate
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Rooms
26 Aug.27 Aug.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,821)
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3,672 results
Traveller rating
2,356
853
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2,356
853
230
111
122
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All reviewslas mariaslos riscosel patiola trajineraphase poolel edentequila barphase iiactivities directorinfinity poolall inclusive packagetime shareall inclusive planshuttle servicefree shuttlecart driversgolf cart
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1 - 5 of 3,672 reviews
Reviewed yesterday

Just returned from our once a year trip as owners. This was the worst customer service we've ever received. Almost every employee was either rude or not helpful. The place is not well maintained. and has quickly gone downhill. If they don't change a few...More

Review collected in partnership with this hotel
Thank Casandra K
Hotel's Favourite
Reviewed 16 October 2017 via mobile

Stayed here for a week and pleasantly surprised. The rooms were large very clean and decor in keeping with Mexican flair. The restaurants on the property were very good. The pools were nice also, especially the infinity pool overlooking the ocean. They have a shuttle...More

32  Thank Tennisbag
Response from Gabriel I, Director de Relaciones con Clientes at Hacienda Encantada Resort & ResidencesResponded 18 October 2017

Dear Tennisbag, Firs of all, thank you so much for taking a few minutes to share your experience with other travelers. Maybe you'd like to go whale watching when you return on January! We'll be definitely waiting for you next year. All the best, Andrea...More

A TripAdvisor Member
1
Reviewed yesterday

We love going to Mexico every year as a family. We experienced outstanding service when we went to Cancun and twice in PV. But we just had the worst dining experience recently in this hotel. We talked to the hotel manager on duty and hope...More

Review collected in partnership with this hotel
Thank A TripAdvisor Member
Reviewed yesterday via mobile

Horrible maintenance Call response. Whistling water pipes ! Annoying in the room. 2 calls in 2 days and no one ever came. Food sub par.fghfhhhhhjgdfuknvxshjncxxfhjhhhdvjjgvbjjgdxvnjgfvbfdcbjgdvnjgfbbfcbngdvjhv

Thank Michael B
Reviewed yesterday

A small disclaimer: My family (me, my husband, 17 year old daughter & 14 year old son) doesn't vacation much~so when we do, I research and research and plan and research some more in an effort to 1)make sure everyone has a good time &...More

2  Thank dblomom
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Free Internet
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Wheelchair Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Babysitting
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
USD 137 - USD 851 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Top resorts Hotel in Cabo San Lucas
#14 Spa Hotel in Cabo San Lucas
#15 Luxury Hotel in Cabo San Lucas
#15 On the Beach Hotel in Cabo San Lucas
#22 Romantic Hotel in Cabo San Lucas
#23 Family Hotel in Cabo San Lucas
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 137 - USD 851 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Top resorts Hotel in Cabo San Lucas
#14 Spa Hotel in Cabo San Lucas
#15 Luxury Hotel in Cabo San Lucas
#15 On the Beach Hotel in Cabo San Lucas
#22 Romantic Hotel in Cabo San Lucas
#23 Family Hotel in Cabo San Lucas
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (2426)
Room & Suite (752)
Pool & Beach (457)
Dining (235)
Amenities (70)
Family and Play Areas (32)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
Sha1973
11 August 2018|
AnswerShow all 3 answers
Response from bigragu99 | Reviewed this property |
I do not like Groupon, never have! booked thru Bookit. Do not use Groupon ever for vacations ! Groupon will not save you money. Groupon is not a "real" discount because you have to spend unnecessary money to save tiny bits... More
1
Vote
ptdooey
6 August 2018|
AnswerShow all 6 answers
Response from 718Nick718 | Reviewed this property |
Yes it does. There is a sister resort with restaurants on the marina and in the resort that are included in the all inclusive plan. Best way to get back and forth is the shuttle the resort provides.
0
Votes
rio2001
31 July 2018|
AnswerShow all 8 answers
Response from franzmaryh | Reviewed this property |
I do not believe they do! Set up a shuttle through the resort like everyone else suggests
0
Votes
Room Tips
"Door key sensor was broken every day we were there. Floors were sticky and not well cleaned. Will not go..."
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"Phase 1 and 3 have best views of ocean if higher. Phase 2 is activity pools and tends to have more kids"
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"Returned home with dust mites all over my body!"
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"Great views of the Sea of Cortez from the upper floors of the buildings in the center and Northeast areas of..."
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