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Traveller (194)
Room & Suite (65)
Dining (16)
Overview
  • Excellent51%
  • Very good30%
  • Average12%
  • Poor6%
  • Terrible1%
Travellers talk about
“the pub”(157 reviews)
“cottage room”(29 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Suites
Bar/Lounge
4 Star Hotel
All hotel details
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Reviews (700)
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12
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341
211
86
45
12
Show reviews that mention
All reviewsthe pubcottage roomst austell brewerybranscombe beachthe cottagesmusselsnarrow country laneslog firepretty villagepassing placesmain buildingbar menubeautiful villageeast devoncar parkshort walk to the beachbooked a table
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11 - 15 of 695 reviews
Reviewed 27 February 2018

It was not mentioned in the hotel details that the rooms could only be accessed by climbing at least 25 outdoor steps. Dog friendly rooms just means rooms that smell of wet dogs. Restaurant tables sticky - had not been properly cleaned. Some carpets worn...More

4  Thank Peter K
Reviewed 26 February 2018 via mobile

We stayed during a very sunny but cold long weekend. The staff were very efficient and attentive, the food was good. The pub and rooms are dog friendly and this was the reason for the 5 stars. Everyone was friendly towards the dogs and they...More

2  Thank LauraT1967
Response from StAustellManagement, Manager at Masons ArmsResponded 26 February 2018

Thank you for leaving this amazing review. We are really happy you enjoyed all the aspects of your stay and hope to see you again very soon!

Reviewed 26 February 2018 via mobile

My husband and I spent 2 nights at this lovely place - stayed in room 31 - clean room - spacious - staff were marvellous- attentive with smile - breakfast was very good - both nights we had dinner at the place very good -...More

Thank LiliH60
Response from StAustellManagement, Manager at Masons ArmsResponded 26 February 2018

Thank you for leaving this really kind words about your recent visit. We always thrive to give great customer service and it is appreciated that you have noticed it. We hope to see you back again very soon!

Reviewed 24 February 2018 via mobile

A couple of nights spent over Valentines could not of been better despite the really gloomy weather. Very nice room in the garden with a view. Very well equipped and snug despite being a very big space. Staff were very pleasant. Shiela is a gem!...More

1  Thank Patrick L
Response from StAustellManagement, Manager at Masons ArmsResponded 25 February 2018

Thank you for leaving us these really kind words. We will pass your regards onto Shelia and hope to see you back again in the near future!

Reviewed 16 February 2018 via mobile

A night away for Valentines at this gorgeous pub. The weather was dreadful so after a short walk to the beach and back an afternoon with several local characters by the open fire before a beautiful Valentines meal. Yum so delicious, good choice and friendly...More

1  Thank Sandra B
Response from StAustellManagement, Manager at Masons ArmsResponded 16 February 2018

Thank you for your review, we are delighted you enjoyed your romantic get away and look forward to welcoming you back in the fuure.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Things to do
Restaurant
Bar/Lounge
Details
Price range
USD 133 - USD 212 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
USD 133 - USD 212 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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Traveller (194)
Room & Suite (65)
Dining (16)
Pool & Beach (14)
Questions & Answers
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Ann-Marie C
20 September 2015|
AnswerShow all 6 answers
Response from BasilsMumNewForest | Reviewed this property |
Sorry, also no picture of the rooms but you certainly can eat in the bar and they will also book a table there for you and you can have your dog with you. Like the bar area better than the restaurant.
0
Votes
Room Tips
"Beware of many steps if staying in one of the cottages"
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"Most rooms are quiet and you can hear the birds in the morning"
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"Check that you can reach your room without difficulty."
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"We had an upstairs room with private entrance. The rooms were away from the pub."
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