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Traveller (236)
Room & Suite (189)
Dining (43)
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Overview
  • Excellent89%
  • Very good8%
  • Average1%
  • Poor1%
  • Terrible1%
Travellers talk about
“rooftop bar”(16 reviews)
“steam shower”(5 reviews)
“sky lounge”(3 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3 Star Hotel
All hotel details
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Reviews (262)
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106 results
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90
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Show reviews that mention
All reviewsrooftop barsteam showersky loungequiet streetspent nights at hotelgreat small boutique hotelthe hotel staffsmall poolgreat courtyardconde nastminute walkwalk in closetdown comforterbottom floorsan miguelcomfortable hotelincluded breakfast
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1 - 5 of 106 reviews
Reviewed 2 weeks ago via mobile

I fell in love with this hotel and its fantastic staff, who provided me with a polished and friendly service that made the hotel a destination in its own right. Since we visited San Miguel de Allende during the rainy season, we would wake up...More

Thank ArthurDNCH
Response from Jael M, General Manager at Hotel NenaResponded 2 weeks ago

Dear Arthur, You just leave us with no words in our mouths after reading your super comments, we are honored to be a great reason to come back to San Miguel and we are super happy to know that you loved not only the hotel...More

Reviewed 3 weeks ago

I just completed a 3 night stay at the Hotel Nena with my wife and we had a really fabulous stay. Originally we were going to stay at the Rosewood Hotel which is right across the street. We decided we wanted a more boutique experience...More

Thank saintba
Response from Jael M, General Manager at Hotel NenaResponded 2 weeks ago

Dear Mr. Koh, Thank you very much for all your kind comments and the wonderful feedback for improving the little details at Nena, we are happy that you loved the hotel, it’s location, our breakfast and our staff, it’s a shame that you were unable...More

Reviewed 4 weeks ago via mobile

Beautiful, clean, great location! We stayed at Hotel Nena for four nights for a girls trip. The hotel staff is extremely friendly and always eager to make your stay as pleasant as possible. The rooms are good size and the bathroom is bigger than most...More

Thank Claudia P
Response from Jael M, General Manager at Hotel NenaResponded 3 weeks ago

Dear Claudia and friends, We were very happy to have you all here at Nena and it is a great pleasure to us to fulfill all our guests needs, and we are delighted to put big smiles in our guests faces, we hope you girls...More

Reviewed 4 weeks ago via mobile

Noisy, ceiling in room leaked water, no comfortable common areas, staff was "ok", bed was good. Cost per night is crazy high for San Miguel de Allende..you can find something similar for about half if you look. Won't be back.

Thank dancorcas
Response from Jael M, General Manager at Hotel NenaResponded 4 weeks ago

Dear Mr. Dan, So sorry to see your wife and your comment duplicated, we apologize for the inconveniences caused during your stay, and we hope to have you back again and give us an opportunity to experience what Nena is about . Best Regards,

Reviewed 4 weeks ago

We are still here staying for four nights. We booked it after reading reviews but are at a loss to understand the hype! Breakfast doesn’t start unti 9am, water ran down our bedroom wall when it rained and no areas to relax apart from pool...More

1  Thank Emma N
Response from Jael M, General Manager at Hotel NenaResponded 4 weeks ago

Dear Ms. Emma, We are so sorry to hear that your experience at Nena was not the best, an we really appreciate your comments in order to improve the service in which we have failed during your stay, our breakfast starts at 9 am as...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Free Parking
Pool
Restaurant
Bar/Lounge
Breakfast included
Room Service
Hotel Amenities
Free Parking
Breakfast included
Concierge
Room Service
Laundry Service
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
USD 167 - USD 233 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 167 - USD 233 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (236)
Room & Suite (189)
Dining (43)
Pool & Beach (25)
Family and Play Areas (13)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Karen A
1 January 2018|
Answer
Response from Jael M | Property representative |
Dear Karen, Greetings from Nena Boutique Hotel, I will be really happy to help you , would it be possible you can send us and email to hola.sma@ hotelnena.mx or to my email jael@hotelnena.mx so I can check the availability... More
0
Votes
BlondeTraveler16
8 December 2017|
Answer
Response from Jael M | Property representative |
Dear Ms. Blonde, Greetings from San Miguel de Allende! For this New Year’s Eve the Sky Lounge will be open as regular, the big celebration we will have it at the back yard of the hotel, if you would like to have more... More
0
Votes
Rosycha
21 January 2017|
Answer
Response from Pedro D |
Check in: 3:00 p.m. Check out: 12:00 p.m. The rate includes breakfast, parking and taxes.
0
Votes
Google Translation
Room Tips
"The cathedral chimes every hour for as many times as they like. Our average was about 33"
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"Room Pilar has a nice kitchenette with refrigerator"
Read review
"The quieter rooms are on the second floor."
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"We were in Marlene. It was next to the stairs which could be a bit noisier than the rooms that are not next..."
Read review
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