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Don Diego de la Selva

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Traveller (262)
Room & Suite (92)
Pool & Beach (44)
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Overview
  • Excellent67%
  • Very good26%
  • Average4%
  • Poor2%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3 Star Hotel
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Rooms
3 Jul.4 Jul.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (586)
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274 results
Traveller rating
179
75
9
8
3
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LanguageEnglish
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179
75
9
8
3
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All reviewsmelon juiceprivate patio with a hammocklovely hostspeaceful hotelbeautiful poollots of hot waterpool area isjungle settingwater coolerrooms are spacious and cleanoverhead fanon site restaurantbreakfast was includedsouthern endtulum townworked greatrented a car
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1 - 5 of 274 reviews
Reviewed 3 April 2018 via mobile

We slept here for one night. There was no water at all in our room and we couldn’t shower. The receptionist (young boy named Hernandez) treated us VERY disrespectfully. Never thought to be treated like this in a hotel...you should absolutely avoid this place.More

1  Thank maxzurki
Response from CharlesGALLIGANI, Propietario at Don Diego de la SelvaResponded 1 week ago

Sorry, a thousand times sorry... For the water, there was a shortage but we arranged it as soon a we could, usually it comes back in 20 minutes ; this time it lasted 10 minutes more because the failure was hard to find... For the...More

Reviewed 19 March 2018

It is exactly as you see in the pictures. Our room was spacious and clean with a very private patio, If you know anything about Mexican culture, you will know that the service at Don Diego excellent. The food was delicious. The very gracious owners...More

2  Thank Aurora D
Reviewed 2 March 2018 via mobile

We stayed at this small hotel with our two kids - daughter 11 and son 9 - for a week in Feb 2018. It exceeded our expectations (already high from all the positive reviews on Trip Adviser). Don Diego's is like a little oasis at...More

5  Thank Martin S
Reviewed 24 February 2018 via mobile

I enjoy the beach, night life, study historical ruins and the cenotes but what a pleasure it is to leave the hustle bustle and retreat to your quite garden for an evenings rest. This hotel is a quiet retreat with superb service to give each...More

1  Thank Robert C
Reviewed 5 February 2018 via mobile

I can not understand, why this hotel has such good reviews. We were dissapointed. Mainly we did not feel wery welcome, because the service was not nice, especially the lady felt rude all the time. The hotel room was dirty, which for me is a...More

Thank oilib
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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Laundry Service
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
USD 60 - USD 143 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Spa Hotel in Tulum
#11 Family Hotel in Tulum
#16 Romantic Hotel in Tulum
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 60 - USD 143 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Spa Hotel in Tulum
#11 Family Hotel in Tulum
#16 Romantic Hotel in Tulum
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (262)
Room & Suite (92)
Pool & Beach (44)
Dining (42)
Amenities (13)
Family and Play Areas (1)
Questions & Answers
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stephenmossLondon
7 May 2018|
Answer
Response from Mickey G | Reviewed this property |
I never heard of a sister property. I would email management and get clarification
1
Vote
erica h
26 April 2017|
AnswerShow all 2 answers
Response from howardandmoo | Reviewed this property |
They are great and open to very late breakfast. Think we had it later than 11am one day after a great night out! Very easy going.
0
Votes
LEHH
27 March 2017|
Answer
Response from mekulisch | Reviewed this property |
There were children and infants staying while we were there...I assume that the hotel has cribs
0
Votes
Room Tips
"we had two rooms next to each other just near the restaurant area - everything is close, each room was..."
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"All rooms are on ground level, both rooms we stayed in were absolutely lovely."
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"Suite upstairs was spacious and lovely"
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"all rooms fairly similar"
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