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Kore Tulum Retreat and Spa Resort

Carretera Tulum - Boca Paila Km 3.8, LT 48 Carretera Federal Playa, Tulum 77760 Mexico
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Room & Suite (517)

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About

#9 of 15 resorts in Tulum
Location
Cleanliness
Service
Value
Intimate 94 suite adult only resort is slow pace .located on Tulum’s hotel zone minutes away from the archaeological site. Close to local hot spots and off site beach club, day activities, yoga, meditation, bicycles, infinity pool, 4 ocean view Jacuzzis, selection of 2 restaurants and 3 bars ( including swim up pool bar) , in room dining, Spa, Fitness center, sundry shop, wedding packages available The Suites are situated in one of our six villas nestled among our lush gardens. All suites feature: Tropical garden views, furnished balcony, flat screen, hair dryer, security box, telephone, ironing set, air conditioning, alarm clock radio, double Jacuzzi either on balcony or in room, bathroom with double vanity, shower with rainfall shower head, hair dryer, vanity kit, magnifying mirror, marble floors, stocked mini bar, coffee maker, desk, and sitting area, bathrobes and slippers for use during stay, Iron and ironing board. Guests enjoy our sandy area with Balinese beds, ocean view as well as our infinity pool, four outdoor Jacuzzis Bicycles are one of our complimentary amenities available. Guests can sign them out to explore the area, or take part in one of our guided bike tours we also offer transportation to a local beach club where our guests have access ( minimum consumption required at the beach club not owned by resort
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Bicycles available
Taxi service
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Shallow end in pool
Yoga classes
Yoga room
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary welcome drink
Outdoor dining area
Snack bar
Wine / champagne
Swimup bar
Poolside bar
Game room
Bicycle tours
Billiards
Entertainment staff
Evening entertainment
Karaoke
Board games / puzzles
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Adults only
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Outdoor furniture
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Housekeeping
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Quiet
Modern
Languages Spoken
English, Spanish

Location

Carretera Tulum - Boca Paila Km 3.8, LT 48 Carretera Federal Playa, Tulum 77760 Mexico
Name/address in local language
Kore Tulum Retreat and Spa Resort
2,367Reviews228Q+A100Room tips

Reviews
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Camila N wrote a review 15 Mar
Vancouver, Canada15 contributions2 helpful votes
+1
Review To owner: Please find a consultant for: - Food consistency - Guest Communication - Resort Activity I really wanted to ove this place. The beds very comfortable, room clean, AC was working. Breakfast food was okay - same food for 6 days no change whatsoever. - Food the first day was buffet and cold. - Second day - Asian and the sauce was very salty - we didn't finish the food - Third day was Italian - food was okay but all their dessert from menu were not available and you only find out when you ask. No info in advance. They also don't know how to explain why there is no desert. Im fluent in Spanish btw. - Fourth day: Creme Brûlée was a pudim and when i went to talk to the waiter I was told that was Mexican style. (See picture). It was again Italian night. Same food as previous day. The "Greek Salad" was tasty but again it was not Greek. We ate salad everyday and very inconsistent from one day to another - totally different salad. (See picture) - Red wine is always chilled - Cheesecake was a simple cale as per picture. - 2 nights steak back to back. Recreation: - Non existent due to the lack of resources. - The Mayan ceremony was nice and meaningful. - Not enough chairs for the guests to seat by the pool. There were less 30 chairs for the whole resort. Spa The ladies were wonderful. No complains. The steam room was cold. The service was great 10:10 Room: - Internet didn't work 70% of the time for a simple phone call. - Shower water didnt have pressure and we spent 1 full day without water to shower or brush teeth and no communication on why this happened. When we asked them, they told us that something had broken. - We didnt have hot water for 3 days. - The phone in the room didn't work, the other couple the tv didn't work. - It took 5 hours to fill the jacuzzi and it supposed to be 40 minutes according to them. - Housekeeping arrives to clean at 8:30-9am knocking and waking you up. - No water 1 day in the whole resort. - No communication about the shortcomings - Phone didnt work the entire trip. We asked the reception to fix numerous time. Staff: - Freddy and George were the highlight. They should train the other employees. Most of them were friendly. They were amazing with drinks. We always felt welcome. - One staff was argumentative over the creme brule not being creme brule and he just shrub me off. The bike: You can take the bike which is nice but no process for guests. When you go get the bike they send you back to the reception to get a paper to fill out. Tulum National Park- I couldn't get because there was police with heavy artillery looking inside cars for water bottles. After you pass that there were guards charging 60 pesos to enter and no cards or dollar. - no where written down about the process. The beach- No access. I know you will see the beach and it is beautiful right by the hotel but no access and it has two red flags so you cannot swim. All beaches in Tulum is full of seaweeds. At the end of the road we were able to find a "beach" and it was beautiful. I have to say I am not sure if is new management or what it is but it is not worth the nineteen hundred ech for the week.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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bobby8513 wrote a review 7 Mar
1 contribution
We loved the resort. Nice room. The service was great. No buffet lines. We were served every meal and every beverage. It is a ni e place to relax and enjoy the views. The staff were amazing. The food was great. Lunches and dinners were both delicious. I would go back any time without hesitation.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Helena B wrote a review Feb 2024
2 contributions2 helpful votes
Resort needs TLC, only 1 restaurant with same food all week, NO Entertainment of any kind or activities, no where to sit in evening but in a small bar area with uncomfortable chairs! Enrique was the best in restaurant/pool area and went above and beyond
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: No food AT ALL from 10:30pm till morning. NO entertainment or activities! 1 restaurant, lunch...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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djbell2018 wrote a review Feb 2024
Esterhazy, Canada2 contributions2 helpful votes
We were there for 2 weeks, things got better after a few days. The fact that there was no beach was very disappointing but I was my fault, we booked very quickly because it was a good deal and didn't pay enough attention, I read it after we booked it. We thought it would be acceptable but the walk to the public beach in the park adjacent was quite far. The website said free pass into the park to the public beach but we had to pay $3 every day that we went to the beach. Could not take water bottles. There should be a free shuttle to the beach. The internet was very poor in the rooms, we kept having to sign in a few times a day to make sure we were on wifi. Internet was off for one day, apparently the whole region was affected. The bikes to go to the beach or to Tulum were always gone quickly, you had to snag them early in the day. Tulum is about 5 kms away. Taxis cost $25 to $30 each way so needless to say we didn't go often. You can catch a collectivo bus for 30 pesos. To go on excursions you have to get into Tulum on your own to catch the bus for the excursion so the cost adds up. The food was not bad; we're not fussy eaters so that didn't affect us. The food in the buffet trays were always barely warm. The buffet wasn't huge but it is a small resort. There is supposed to be 2 ala cartes and a snack bar but there was only the buffet and if there was an ala carte they shut to buffet down to have the ala carte. No snack bar at all until the last day we were there. The first few days were off the menu and they were out of a lot of food, chicken, burgers. The grounds were beautiful, established trees (thick bushy trees some places) along almost every pathway. It has it's own cenote which was kind of neat. The pool was beautiful but not heated. The buildings you could see need some maintenance, the thatched roofs were looking their age. A couple of days after we got there a big crew of people were there cleaning the fallen leaves from under all the trees, painters painting posts, pots railings etc. so by the end of our stay it improved a lot. Our garden side room was very nice and huge, shower wasn't the greatest, the bar fridge was only stocked a couple of times while we were there. The workers were all friendly to us. Freddie from the bar was awesome. Enrique and Faustino were awesome servers. Faustino even brought something from town for me because we didn't want to go into town any more. Alberto, the activities guy was very good. He tried really hard to get volley ball, drinking games, and contests going. A very nice young man. if you want relaxation this was a good place to go. The place has a lot of potential but it wasn't at it's full potential while we were there. Probably wouldn't go back because of the beach issue but all in all we had a good time. It was a relaxation trip anyway. Better weather than at home!!
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Date of stay: February 2024
Value
Location
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Barb K wrote a review Feb 2024
2 contributions
Generous sized rooms, comfy beds We had low expectations based on the reviews we read, but we had a really good experience. The resort has lush tropical plants, the reception area is surrounded by glass. Restaurant staff were lovely, so helpful, offering drinks while we were relaxing around the pool, attentive in refilling cups, glasses, removing used dinnerware etc. Some days dinner was buffet style, other days A La Carte, we found the A La Carte meals to be of higher quality It’s not a party place, more like a romantic, resort for couples Resort is right on the Caribbean, but there is no beach, just rocks. Public beach is a 15 minute bike ride away Great place for a quiet, relaxing holiday
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Check out the Tiki Beds overlooking the Caribbean Don’t forget the little place behind the pool...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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jade c wrote a review Feb 2024
3 contributions
Most staff was amazing . I understand everyone has the odd days so that is nothing . But my husband and I spent a lot of money and Wanted a holiday to remember. The jacuzzi on our room Was Filthy. The fridge never got topped up. Well it got topped up once during the whole 9 days staying here . We left tips Incase that helped and nothing . U should not have tip for a basic thing that u have paid a lot of money for . It 11.45 and room service says till 1am. Rang and they said no English . I went down to reception and she said it closed and they need to take the signs down in the room. Yet not only does it state 1am On the sign in the room but also on the menu online. So personally I feel like she was lying . God knows if it was her I spoke to on the phone when I rang reception . Because a few night before we ordered 10.40 and food came . Yet she said it foamed 10.30pm . The cost to stay here and the service is shocking . I won’t return and I will not recommend. This place at all ! food in the all inclusive is also extremely Bland , beige and basic. Which normally I wouldn’t complain at . However she the service my husband and I have received is this shocking . The small Details count and I would like to save anyone thinking of booking here to save there money and book elsewhere . I never complain and this is first ever review of anything . I believe in making your own decisions and not taking other people reviews into account because we all have different expectations. I’m an extremely laid person but this is freaking unexpectable!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ian R wrote a review Feb 2024
1 contribution
Very good service from reception, house keeping and restaurant staff. Food was ok, started with menu service then last several days was buffet for everything. Hotel room clean, very spacious, some updating done, partial ocean view, drapes and windows could use a cleaning though. Location on the water, great views, but no beach, pool nice but not heated, hot tubs, but not heated either. Suggestion would be to offer shuttle service to beach, since they don’t have a beach if their own.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Nice pool, not heated, but refressing
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mobile28184033869 wrote a review Feb 2024
1 contribution1 helpful vote
+1
Stay far, far away from this abysmal excuse for a hotel! It's a disgrace to the hospitality industry. The reception staff are utterly incompetent and couldn't care less about providing decent customer service. Don't expect any smiles unless you're slipping them cash. The pool bar might as well be a ghost town during the day, with staff more interested in gossiping than actually serving guests. And good luck getting your food in a timely manner—it's like waiting for a tortoise to finish a marathon. Oh, and don't bother ordering the same drink twice because consistency is a foreign concept here. As for cleanliness, forget about it. The place is a breeding ground for filth. The rooms reek of stale bedding, and even after begging for a new room, it's just more of the same. The jacuzzi is a joke—it takes an eternity to fill up, and when it finally does, it's more flatulence than fizz. And let's talk about the restaurant. My poor wife ended up with food poisoning, and instead of showing an ounce of concern, reception shrugged it off like it was our problem. Their lack of empathy is truly staggering. Excursions? More like exercises in wasting time. Hours spent cooped up on a bus, only to be granted a measly hour of actual activity. Save yourself the headache and organize your own adventures. Oh, and did I mention the staff's penchant for endangering guests? From smoking weed to nearly capsizing boats during snorkeling trips, they couldn't care less about your safety. This hotel is an absolute nightmare. Do yourself a favor and steer clear unless you enjoy being treated like garbage.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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TanyavA wrote a review Feb 2024
Berkhamsted, United Kingdom41 contributions7 helpful votes
+1
This hotel has the potential to be great. The front of house, pool & restaurant servers were lovely, unlike the food! I’m only grateful that we didn’t go fully inclusive as I think I might have complained bitterly. The one night we just fancied chilling at the hotel, it was a ‘Mexican Buffet’ at US$80 per head. The starter was guacamole and there was some salad leaves, tomato & onion and tortilla chips. The main course was steak or salmon that took a 10 minute wait in a queue. The salmon was cooked on the same grill as the meat (not good) and the steak was like trying to eat a flip flop. The ‘crushed potatoes’ ran out so it was baked potatoes and tasteless vegetables. Dessert was 2 different types (pink or brown) of the same stodgy little cake. We did get 2 free drinks in the price but I can only assume that was to dull the taste buds. The pool area is really pretty with a swim up bar, but my heart sank whenever the ‘DJ’ appeared following our 2nd day subjected to full blast explicit rap… read the room! If you don’t have a load of teens around the pool, chances are some more laid back summer chill music would have gone down better. There’s no beach, be warned. Our room was spacious and comfortable and once we had asked to move, had the balcony and jacuzzi we booked. The shower was sporadically hot with enough pressure, but we could live with that. I received a lovely gift of cake and bubbly on my birthday, which was very thoughtful, as was the cake made out of towels by the room team! There was a sweet sense of community between guests and staff. I really liked the place, but it was really let down by the food! Also be warned, the hotel is a little out of the way, taxis are super expensive and need to be negotiated before leaving or you will definitely be ripped off!
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Date of stay: February 2024Trip type: Travelled with family
Room Tip: Eat elsewhere! Negotiate taxi journeys. Live with minor inconveniences such as sporadic hot...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Allard V wrote a review Feb 2024
Hoogerheide, The Netherlands70 contributions49 helpful votes
Price is way to expensive for what we get, no WiFi in the room only @ the reception. A lot of broken stuff, ( for example holes in the roofs) so start maintenance! The rooms are noisy (a machine in the building is making a lot of noise). There is only 1 restaurant open the rest is closed.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
AU$210 - AU$389 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Zenserenity Wellness Resort Tulum
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
94
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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KORE TULUM RETREAT AND SPA RESORT (AU$210): 2024 Prices & Reviews (Mexico) - Photos of Resort - Tripadvisor

Frequently Asked Questions about Kore Tulum Retreat and Spa Resort
Which popular attractions are close to Kore Tulum Retreat and Spa Resort?
Nearby attractions include Hilo Rojo Tulum (0.4 km).
What are some of the property amenities at Kore Tulum Retreat and Spa Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Kore Tulum Retreat and Spa Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Kore Tulum Retreat and Spa Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Kore Tulum Retreat and Spa Resort?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Kore Tulum Retreat and Spa Resort?
Conveniently located restaurants include Mi Amor Restaurant, Tseen-Ja by AZULIK, and Kin Toh by AZULIK.
Are there opportunities to exercise at Kore Tulum Retreat and Spa Resort?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Kore Tulum Retreat and Spa Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Kore Tulum Retreat and Spa Resort offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Kore Tulum Retreat and Spa Resort?
The staff speaks multiple languages, including English and Spanish.
Does Kore Tulum Retreat and Spa Resort have any great views?
Yes, guests often enjoy the ocean view available here.