Kore Tulum Retreat and Spa Resort
Carretera Tulum - Boca Paila Km 3.8, LT 48 Carretera Federal Playa, Tulum 77760 Mexico
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USD 406
Fully refundable before Fri, 15 Dec
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USD 406
Fully refundable before Fri, 15 Dec
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About
#8 of 16 resorts in Tulum
Location
Cleanliness
Service
Value
Intimate 94 suite adult only resort is slow pace .located on Tulum’s hotel zone minutes away from the archaeological site. Close to local hot spots and off site beach club, day activities, yoga, meditation, bicycles, infinity pool, 4 ocean view Jacuzzis, selection of 2 restaurants and 3 bars ( including swim up pool bar) , in room dining, Spa, Fitness center, sundry shop, wedding packages available The Suites are situated in one of our six villas nestled among our lush gardens. All suites feature: Tropical garden views, furnished balcony, flat screen, hair dryer, security box, telephone, ironing set, air conditioning, alarm clock radio, double Jacuzzi either on balcony or in room, bathroom with double vanity, shower with rainfall shower head, hair dryer, vanity kit, magnifying mirror, marble floors, stocked mini bar, coffee maker, desk, and sitting area, bathrobes and slippers for use during stay, Iron and ironing board. Guests enjoy our sandy area with Balinese beds, ocean view as well as our infinity pool, four outdoor Jacuzzis Bicycles are one of our complimentary amenities available. Guests can sign them out to explore the area, or take part in one of our guided bike tours we also offer transportation to a local beach club where our guests have access ( minimum consumption required at the beach club not owned by resort
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Bicycles available
Airport transportation
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Shallow end in pool
Yoga classes
Yoga room
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary welcome drink
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Game room
Bicycle tours
Billiards
Entertainment staff
Evening entertainment
Karaoke
Board games / puzzles
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Outdoor furniture
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Housekeeping
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Modern
Languages Spoken
English, Spanish
Location
37Car recommended
Grade: 37 out of 100
12Restaurantswithin 1 km
1Attractionwithin 1 km
Carretera Tulum - Boca Paila Km 3.8, LT 48 Carretera Federal Playa, Tulum 77760 Mexico
Name/address in local language
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Rental CarsSee all Tulum car hire
2344Reviews225Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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The hotel is tired and run down. Hit and miss on hot water in the shower, bathroom has the closet in it so clothes get damp. Bar runs out of key ingredients for the drinks ( no tonic for the G&T, no mint for the mojito) Service is slap dash with many food orders not turning up at the table. Food is predominantly awful, badly prepared and served, many dishes inedible and returned to the kitchen … but nothing improves. Management not showing any concern when bringing these issues to them ….. whole experience just really really awful
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Date of stay: November 2023Trip type: Travelled as a couple
Room Tip: Avoid it totally
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The resort location is good, and nice sea views (no beach access) and close to the beaches in Tulum, especially when using the free bikes provided. However, the rooms were very tired and dirty, mainly cobwebs in the room and balcony, the soft furnishings were badly stained (particularly the curtains), the windows were streaked with dirt and the walls were dirty - the result was it was not very relaxing to be in the room. We also struggled with the number of mosquitoes, there was a lot of stagnant water near our room, and I would have expected some mosquito nets to protect us whilst in bed. We had two days with no water on our room, and then also a night with no electricity or water. The resort staff seemed not to really care about the impact. The website advertises more features and restaurants than there actually are, and there’s no central information board about what’s on each day. The bar is fine but very lacklustre, and the bar staff seem to prefer to have the TV on their preferred channel (football or soap opera) rather than creating a nice vibe for guests with some music. Despite the location, I won’t be back and won’t be recommending this hotel to anyone. …
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Date of stay: November 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
No running water, no hot water, mini bar does not have beer, outdoor jacuzzis cold. Too many insufficiencies to list. In order to last the one week stay I had to spend most days off resort. Also there was some sort of yoga cult having a gathering during our stay.
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Date of stay: December 2023Trip type: Travelled as a couple
Room Tip: Try to avoid this resort
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This hotel is not what it seems. The resort is in deplorable shape. 1) Individual blocks of rooms are covered by a roof that leaks, making the entire interior slippery and dangerous when it rains. 2) The staff use towels in front of your door to keep your room from flooding when it rains. 3) The pools are not kept clean. The floor of the pool feels slick and greasy 4) There is only one place to eat, and the food selection is minimal. The woman making omelets in the morning is a magician, but I can only have eggs so many times. 5) No beach at all 6) There are no 24-hour food options. Once the restaurant closes, you are out of luck. I arrived late and had to beg for something to eat. I got some canned tuna and cabbage. - Great effort from the staff to get me something, but this is not what a 3 * or better resort should provide 7) On arrival, they did not have a room for me, so I was moved to a different hotel and a different room class. 8) The "jacuzzi room" was an excellent idea. However, the Jacuzzi was filthy; I asked the front desk to clean it and they did, but I did not use it. The positive side - the staff do their best to make you happy. …
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Date of stay: November 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Sergio is absolutely the best! He was so attentive and by the end of our trip we were sad to say goodbye to him. Ulises was amazing and made sure that our stay was full of fun and always entertaining. I got a message and a facial from Elda in the spa and the facial was so relaxing I fell asleep. Noemi and Vincente gave us amazing service at our meals and Jorge Luis took good care of us at the swim up bar. The staff at the hotel truly felt like friends after 10 days and it was hard to go home.
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Date of stay: November 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
We just finished our stay at Kore Tulum. I would rate this experience a 3 out of 5. The resort itself is small and beauitful. We stayed in a luxury jacuzzi suite with a garden view and the room was huge! It was clean and nice, however the jacuzzi did seem a bit dirty and we didn’t end up using it. The TV could only get 2-3 channels. Also, something to note, our mini fridge was never restocked with water or pop, nor was our toilet paper ever refilled. There are no elevators and only stairs, so keep that in mind if you have mobility issues. Please be aware that you will be required to have a $100 USD charge on your credit card in case of incidentals, along with being charged $5 USD per day for some environmental fee. I really wish we would have known this before hand, it was a suprise, and it was a bit upsetting. The resort has only one pool (which is closed by 8 p.m.) and one restaurant with NO beach access. The pool is nice and maintained. However, there are limited beach chairs, and it can at times be a struggle to secure one for the day. There are day beds on the “beach” area, but there is no access to the ocean other than a very small cove surrounded by sharp rocks, and it is prohibited to use. There isn’t much in the way for activities other than morning yoga, water aerobics, and volleyball. There is a gym, its very small and some of the equipment was broken, but they had a full selection of free weights and working treadmills. The restaurant is very sub-par and left us quite disappointed most times. The food presentation is beautiful but it is extremely lacking in flavor. Breakfast is basically the same thing every day - either a buffet or a menu that has the same things that are served in the buffet. We enjoyed sleeping in and would go for breakfast later on buffet days, and basically, everything was empty, which was upsetting. The lunch and snack menu are the same every day. The best thing I ate while I was there were the fish tacos, the chips with pico and guacomole, and the tempura onion rings. Dinner is a rotating menu that is supposed to change nightly - limited choices and very small portions. We ended up getting the Italian menu twice, as well as, Mexican night twice in our 7 day stay. The best night flavour wise, for me, was Thai night. I ordered the fried crab and rice - I will say that I wasn't able to find a single piece of crab meat in my dish. The service is not great with the exception of a few staff members, we honestly felt like they hated us most of the time regardless of how polite we were or how much we tipped. Expect long waits for food and drinks (up to an hour) or for it to be forgotten all together. Also worth noting is that the restaurant closes at 10:30 pm every night and you have no way to get any food after that. Aside from the pool bar they have one other bar that is open until 1am. The resort is a nice location with the town of Tulum only a 20-30 minute bike ride away. The resort provides bikes but please be aware there are only 16 available and they get scooped up very fast and you are not able to reserve - so this was also a disappointment - we were only able to secure 2 bikes on one day. If you would like to go to the beach they will tell you to exit the resort and go right and that the beach is 1-2 km down the road. This is true but what they don't tell you is that just outside of the resort it becomes a national park and they will charge you to go to the beach. The beach is full of clubs and if you want to sit on the chairs or have any kind of shade, you will of course have to pay. We spent a day at Canova Beach Club and it was fairly priced and the food was fantastic! Subsequently you can take a left outside of the resort and head down that road to a free public beach which we didn't learn about until after. Note this is the beach that all of the locals use (nothing wrong with that but just to be made aware). Overall our stay was okay. I was quite nervous going into it after reading all of the horrible reviews and I would say it was better than they had me expecting, however, I would not stay here again. …
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I want to give a shout out to Elda and Manuel in the spa. Eldar gave me a fabulous Hot Stone Massage. Just the right amount of pressure and heat. Oh, so relaxing! Manual did a terrific job with a facial. He had a special caressing touch, and I felt my skin glowing afterward! Wonderful spa experience!
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Date of stay: November 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Victor Bernal, Guest Services / Front Office at Kore Tulum Retreat and Spa Resort
Responded 2 weeks ago
Dear Cynthia, Thank you for your positive review! We're thrilled that you enjoyed your experience at our spa. We appreciate your support and hope to see you again soon! Best regards, Front desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our stay at Kore Tulum was amazing. The area of Tulum is beautiful and hols lots of adventours. The staff at Kore Tulum were so friendly and made out time amazing. Ulysses , the activity director, always made sure we were having fun. Sergio was the best bartender, always kind, funny, and smiling. Jardia gave me the best message and facial. The wait staff to include Noemi, Ivan, and Jorge Lewis were attentive. We had an amazing time. Thank you yo all the staff at Kore.
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Victor Bernal, Guest Services / Front Office at Kore Tulum Retreat and Spa Resort
Responded 3 weeks ago
Dear Guest, Thank you for sharing your wonderful experience at Kore Tulum! We're delighted you enjoyed the beauty of Tulum and our attentive staff, including Ulysses, Sergio, Jardia, Noemi, Ivan, and Jorge Lewis. We look forward to welcoming you back for another amazing stay! Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great service all around the resort, the food is a bit hit or miss, but normally decent overall. The facility has some issues with water pressure and temperature but without a water tower it's entirely understandable why the pressure is low. The people that make up the staff at Kore are what truly stand out. From the activities director Ulysses and the bartender Sergio everyone is super friendly and always willing to help out with your Spanish or conversate in English. The wait staff like Vicente, Naomi, Jorge Luis, and all the others were friendly and attentive. Also the spa is a little hidden gem if you go Elda is very kind practitioner who provides an excellent and relaxing massage.
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Victor Bernal, Guest Services / Front Office at Kore Tulum Retreat and Spa Resort
Responded 3 weeks ago
Dear Montanac, Thank you so much for taking the time to leave such a positive review! We truly appreciate your kind words and are thrilled to hear that you had such a great experience with our service and our friendly stuff. At KORE, we strive to provide the highest level of quality and customer satisfaction, so it's incredibly rewarding to know that we succeeded in meeting your expectations. Your feedback motivates us to continue delivering outstanding services to all our valued customers. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Las opciones vegetarianas son muy pocas, las opciones que pedimos fueron muy pobres en cuestión a sabores y variedad, haciendo referencia a la comida tuvo mucho que desear ! Deberían integrar más opciones o al menos hacer que las poca opciones sean ricas! Me fui bastante disconforme con respecto a la comida The vegetarian options are very few, the options we ordered were very poor in terms of flavors and variety, referring to the food, it had a lot to be desired! They should integrate more options or at least make the few options rich! I left quite dissatisfied with the food.
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: The vegetarian options are very few, the options we ordered were very poor in terms of flavors...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Victor Bernal, Guest Services / Front Office at Kore Tulum Retreat and Spa Resort
Responded 21 Oct 2023
Estimado huésped, Gracias por tomarse el tiempo de hacernos llegar sus comentarios. Apreciamos su honestidad y le pedimos disculpas por cualquier decepción que haya experimentado con nuestras opciones vegetarianas. En nuestro restaurante, nos esforzamos para atender a una amplia gama de preferencias dietéticas, incluyendo opciones vegetarianas. Entendemos que tener opciones limitadas puede ser frustrante, y nos disculpamos por cualquier inconveniente causado. Tenga la seguridad de que nos tomamos muy en serio sus comentarios y trabajaremos para mejorar nuestra oferta. Estamos continuamente explorando formas de ampliar nuestro menú vegetariano y mejorar los sabores y la variedad de nuestros platos. Sus comentarios nos sirven de valiosa aportación para identificar áreas de mejora. Tendremos en cuenta sus sugerencias y nos esforzaremos por integrar más opciones que no sólo sean diversas, sino también ricas en sabor. Saludos
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
USD 172 - USD 340 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Zenserenity Wellness Resort Tulum
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
94
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Claim Your ListingKORE TULUM RETREAT AND SPA RESORT (AU$262): 2023 Prices & Reviews (Mexico) - Photos of Resort - Tripadvisor
Frequently Asked Questions about Kore Tulum Retreat and Spa Resort
Which popular attractions are close to Kore Tulum Retreat and Spa Resort?
Nearby attractions include Hilo Rojo Tulum (0.4 km).
What are some of the property amenities at Kore Tulum Retreat and Spa Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Kore Tulum Retreat and Spa Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Kore Tulum Retreat and Spa Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Kore Tulum Retreat and Spa Resort?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Kore Tulum Retreat and Spa Resort?
Conveniently located restaurants include Mi Amor Restaurant, Tseen-Ja by AZULIK, and Potheads Beach Road.
Are there opportunities to exercise at Kore Tulum Retreat and Spa Resort?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Kore Tulum Retreat and Spa Resort have airport transportation?
Yes, Kore Tulum Retreat and Spa Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Kore Tulum Retreat and Spa Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Kore Tulum Retreat and Spa Resort offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Kore Tulum Retreat and Spa Resort?
The staff speaks multiple languages, including English and Spanish.