Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Motto by Hilton Tulum
Avenida Coba Sur Entre Calle S/n Manzana 006 Lote 001, Tulum 77760 Mexico
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Did you already book this hotel?
Tell us so we can help you plan.
Avg. AU$186 /night, 3/20 - 3/21
AU$186
per night
AU$168
per night
AU$150
per night
Mar
Apr
20 Mar
Today
22 Mar
24 Mar
26 Mar
28 Mar
30 Mar
1 Apr
3 Apr
5 Apr
7 Apr
9 Apr
11 Apr
13 Apr
15 Apr
17 Apr
19 Apr
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
#32 of 240 hotels in Tulum
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Daily Mandatory Destination Charge includes: $10 daily food and beverage credit for use in hotel rooftop bar; beach club access to Bagattelle and Vagalume; daily parking for one vehicle; bicycle rental, one per room. Located on the main avenue and entry to the hotel zone, were less than 10 minutes from the Turquoise Sea of the Mexican Caribbean and the Mayan Ruins. We are nearby recognized cenotes and protected natural reserves and water parks. Our modern hotel has sustainable practices and is noted as the best RoofTop in Tulum with two infinity pools, a stunning view of the jungle, and a relaxation area that turns around into an outdoor event area. Boost yourself with energy in its gym with certified instructors and different activities such as yoga in its outdoor venue, and closing, pamper yourself with a massage at the Spa. Try an exquisite, specialized wellness menu for guests who love to exercise and enjoy the fascinating world of mixology in one of our two bars.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Bicycle rental
Bicycles available
Children's television networks
Car park
Wifi
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Personal trainer
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Shallow end in pool
Coffee shop
Restaurant
Breakfast available
Complimentary welcome drink
Outdoor dining area
Poolside bar
Rooftop bar
Bicycle tours
Water park offsite
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Body wrap
Couples massage
Facial treatments
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Picnic area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Dining area
Refrigerator
Cable / satellite TV
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Safe
Separate dining area
Separate living room
Laptop safe
Private bathrooms
Tile / marble floor
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Business
Mid-range
Languages Spoken
English, Spanish
Location
Avenida Coba Sur Entre Calle S/n Manzana 006 Lote 001, Tulum 77760 Mexico
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 61 out of 100
61
Felipe Carrillo Puerto International Airport
22.2 km•
See all flights
Aerodromo de Playa Del Carmen
60.6 km•
See all flights
Rental Cars
17 Restaurants
within 0.5 kilometers
2 Attractions
within 0.5 kilometers
Reviews
4.8
709 reviews
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI
Motto by Hilton Tulum has garnered high marks for its immaculate rooms and public spaces, creating a spotless oasis for guests. The location is central, favored by many for its proximity to local attractions, though some wish it were closer to the beach. While the hotel's bohemian charm and vibrant atmosphere are widely celebrated, the sound of music can sometimes be overwhelming. Rooms are on the smaller side but offer comfort and cleanliness, albeit with some design quirks.
The hotel's value is a point of contention, with additional fees impacting guests' perceptions. Amenities like the gym and rooftop are standout features, yet opinions on the pool's cleanliness vary. The staff's warm and efficient service consistently receives accolades, although there can be occasional misunderstandings about charges.
Location
Central
Atmosphere
Lively
Rooms
Cozy
Value
Expensive
Cleanliness
Meticulous
Service
Friendly
Amenities
Mixed
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
Traveller rating
- 629
- 54
- 9
- 11
- 7
Time of year
Traveller type
Language
Selected filters
- Filter
- English
Popular mentions
Sort by:
Detailed Reviews
Motto by Hilton in Tulum offers a mix of highs and lows, making it a unique experience overall. First and foremost, the staff is incredible—friendly, welcoming, and always ready to help. A special shoutout to Memo at the front desk and Jose, the manager, who went above and beyond to ensure flexibility and top-notch service. Their genuine hospitality really stood out.
The ambiance and environment of the hotel are lovely. With a good bar in the center of the plaza and nearby cafes, restaurants, and boutiques, the location is perfect for exploring and relaxing. The rooms, while on the smaller side, were comfortable and well-maintained. The bed was especially cozy, and the cleaning staff did a great job keeping the room spotless throughout our stay.
A thoughtful touch was the complimentary Ice Challenge provided by the hotel in collaboration with the “Tribu Halo” center—a unique and refreshing experience that we truly enjoyed.
The food at the hotel, however, was a mixed bag. While the burgers, guacamole, wedge fries, and drinks like the Michelada and Piña Colada were great, most of the dishes felt overly greasy and oily. The buffet breakfast was particularly disappointing—it lacked freshness, and items like the toast, fruit cuts, and general buffet options didn’t meet expectations. That said, the breakfast menu items like the avocado toast were much better and worth trying. I would avoid the buffet altogether unless you’re opting for simple things like honey, jam, or nuts. The coffee and espresso also fell short, which was a letdown for a morning pick-me-up.
The rooftop is a nice feature, but the pool didn’t look clean or fresh, which was a bit concerning. Daily maintenance would make a big difference here and improve the overall experience.
In summary, Motto by Hilton has a lot going for it—amazing staff, a great location, comfortable rooms, and thoughtful extras like the Ice Challenge—but there are areas that need improvement, particularly the food quality and pool cleanliness. It’s a good choice if you’re looking for friendly service and a lively environment, but there’s definitely room for growth.
The ambiance and environment of the hotel are lovely. With a good bar in the center of the plaza and nearby cafes, restaurants, and boutiques, the location is perfect for exploring and relaxing. The rooms, while on the smaller side, were comfortable and well-maintained. The bed was especially cozy, and the cleaning staff did a great job keeping the room spotless throughout our stay.
A thoughtful touch was the complimentary Ice Challenge provided by the hotel in collaboration with the “Tribu Halo” center—a unique and refreshing experience that we truly enjoyed.
The food at the hotel, however, was a mixed bag. While the burgers, guacamole, wedge fries, and drinks like the Michelada and Piña Colada were great, most of the dishes felt overly greasy and oily. The buffet breakfast was particularly disappointing—it lacked freshness, and items like the toast, fruit cuts, and general buffet options didn’t meet expectations. That said, the breakfast menu items like the avocado toast were much better and worth trying. I would avoid the buffet altogether unless you’re opting for simple things like honey, jam, or nuts. The coffee and espresso also fell short, which was a letdown for a morning pick-me-up.
The rooftop is a nice feature, but the pool didn’t look clean or fresh, which was a bit concerning. Daily maintenance would make a big difference here and improve the overall experience.
In summary, Motto by Hilton has a lot going for it—amazing staff, a great location, comfortable rooms, and thoughtful extras like the Ice Challenge—but there are areas that need improvement, particularly the food quality and pool cleanliness. It’s a good choice if you’re looking for friendly service and a lively environment, but there’s definitely room for growth.
Read more
Date of stay: January 2025Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea C, Owner at Motto by Hilton Tulum
Responded 14 Jan 2025
Thank you for sharing your detailed review of Motto by Hilton in Tulum. We're glad to hear that you had a positive experience with our incredible staff. Memo and Jose will be delighted to know that they made a significant impact on your stay with their hospitality. We're pleased to hear that you enjoyed our ambiance and environment, as well as the comfort of our rooms. It's great to know that you appreciated the cozy bed and the cleanliness maintained by our diligent staff. We apologize for any disappointment you faced with the food. We will work on improving the quality and freshness of our offerings. We're pleased that you found some of the breakfast menu items like the avocado toast to your liking. The rooftop pool is indeed a key feature, and we're sorry to hear about the cleanliness concerns you mentioned. We will ensure more rigorous daily maintenance to enhance the overall guest experience. We appreciate your honest feedback and are committed to making the necessary improvements. We hope to welcome you back in the future for an even better stay. Thank you for choosing Motto by Hilton in Tulum!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Boutique type hotel. Very small rooms similar to a motel, but clean. Americans are used to big amenities, that’s not typical in Mexico, so you just have to know that ahead of time. They only give you two bath towels and 1 hand towel. The pools aren’t heated and were very cold. They have a good gym and decent restaurants. Free self serve laundry room on the 1st floor (bring a couple of pods). We booked through Expedia which included breakfast. The staff in the restaurant don’t seem to know what that entails because they confusedly told us there were three meals on the menu that were included, even though several other items were the same exact price. So it didn’t make sense that you could only order from those three or pay out of pocket. You get 1 bike rental included with the room (at Woolis which is on the other side of the plaza where the hotel is located) but they don’t tell you that or where to get the bike. So we ended up figuring it out and telling other guests who didn’t know there was a bike included. This hotel is half way between Tulum center and the beach. We rode the bikes to the beach or rode to town for food. We were also able to ride all the way to the ruins. Taxis are pricey but you can catch “collectivos” which are white vans with small red collectivo lettering on the front to the cenotes. You catch them from a palapa (a hut like umbrella stop) for 35 pesos instead of 300 for taxi. From the airport don’t let salespeople swarm you with overpriced shuttles, get out of the enclosed area and buy an ADO bus ticket. Its a touring type bus, clean and comfortable for the 45 minute ride. It costs about $11.50 and after you buy your ticket at the bus counter, you catch it at Gate 5. From the bus terminal catch a cab to the hotel. You will save a lot of money. On your way home, catch a cab to the bus terminal and either get there early to buy your ticket or go online to buy it from Tulum center to Tulum airport.
Read more
Date of stay: January 2025Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Small fridge in the room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea C, Owner at Motto by Hilton Tulum
Responded 5 Feb 2025
Thank you for your detailed review. We appreciate you taking the time to share your experience. We're pleased to hear that you found our rooms clean, although small. We understand that amenities may differ from what you're used to, and we appreciate your understanding. We'll take your comments about the number of towels and the cold pool into consideration for future improvements. We're glad you enjoyed the gym, restaurants, and the free self-serve laundry room. We apologize for the confusion regarding the breakfast options and the bike rental. We'll work on improving communication with our staff to ensure a smoother experience for our guests. Thank you for sharing the helpful tips about transportation and getting around Tulum. We're happy to hear that you were able to explore the area and make the most of your stay. We hope to have the opportunity to welcome you back for an even better experience in the future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
These reviews are machine translated from their original language. Show machine translations?
This was a perfect hotel for our stay in Tulum. The service was excellent with Sofia and Momo at the reception attentive to all our needs. The rooftop pool and gym are the highlight of the property. The rooms were a little small but they were perfect for us and the hotel's location between the beach and the center made exploring all of Tulum very easy.
Read more
Date of stay: May 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The amenities are nice on the surface, but the issues are all over the place. We had the AC in the room running for 2 full days and it managed to cool 2 degrees C from 24 to 22 C, which is still hot. There is no coffee maker or microwave in the room. The fridge barely is 20 deg. C on the inside and food is way overpriced. They give you 12 USD towards breakfast per person but everything on the menu is $15 add coffee and it's $20 per person minimum to eat. Drinks are minimum $12 for a shot of cheap tequila on ice. There are 2 towels per room, no face or hand towel just 2 bath towels so plan on one shower only and no drying your hands of face. Views are of a shelled out concrete building on one side that looks like it should be torn down. The gym also doesn't open till 8 am so don't plan on working out unless your on display with the full glass facing the pool so everyone can watch you.
Read more
Date of stay: April 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jose Meneses, Atención al huésped/Recepción at Motto by Hilton Tulum
Responded 21 Aug 2024
Hello We would like to thank you for choosing to stay with us during your recent visit to Motto Tulum. We sincerely regret that your stay was not entirely satisfactory. Your feedback is extremely valuable to us and will help us improve our service for future stays. We hope to have the opportunity to welcome you again in the future and provide an experience that meets your expectations.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rooms are so small you will be shocked. You walk in and turn around and you can touch the shower, refrigerator and bed if you are in the center of the room. Breakfast was good variety, but no refills on coffee? Cancelled second night and moved to another hotel.
Read more
Date of stay: December 2024Trip type: Travelled on business
Room Tip: Go somewhere else if you want an average size room. Queen or king bed are questionable small...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea C, Owner at Motto by Hilton Tulum
Responded 3 Jan 2025
We’re sorry that our rooms did not meet your expectations. The Motto by Hilton brand focuses on flexible spaces with a smaller footprint. However, we understand that this setup might not be ideal for all travelers. This is why we introduced our new suites, which are double the size of a regular room. We hope that you consider staying with us again and try one of our suites.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wouldn't stay here again unless room rate was much lower than what I was charged.
Hotel is located off a main road halfway between Tulum's downtown area and Tulum's beach area. Is a ten minute drive to the beach and 5-10 minute drive to downtown area. Walking/biking takes a bit longer but is doable, but I used a rental car to get around. Walking to downtown isn't bad because there are sidewalks. However the road towards the beach isn't spacious and I'd be nervous to bike or walk that route without getting hit by a car.
Perks: parking (not secured). Rooftop pool bar area is pretty. Hotel has hot water to shower- which isn't always available in lodging in the area.
For a 4 star Hilton not quite worth the price I was charged. Doesn't offer the usual amenities for Hilton honors members that other Hilton chain hotels do.
The beds are small and attached to the wall on two sides and mattresses were not that comfortable. Rooms are not soundproof. Could hear the people in the room next door talking through the walls. Rooms are also quite small/narrow with little storage area. Will need to live out of your suitcase.
When booking, I expected taxes/fees, but there was a lot of additional fees for this place. $20 (USD) is charged each night as a resort fee and they give you $10 credit from that for food there. Multiple other taxes and fees were also charged. I basically paid double for what the original room price was by the time the additional fees were included. Overall it seemed clean and is located in a mall so the surrounding area is developing so it has some nice stores and restaurants with construction all around.
Make note that you only can rent one bike for free from the hotel so if you aren't traveling alone, you'll have to pay to rent another one.
Be careful they don't double charge you by billing your room and have you pay for food/beverages with a card at the time.
Food and drink at the hotel are expensive.
Hotel is located off a main road halfway between Tulum's downtown area and Tulum's beach area. Is a ten minute drive to the beach and 5-10 minute drive to downtown area. Walking/biking takes a bit longer but is doable, but I used a rental car to get around. Walking to downtown isn't bad because there are sidewalks. However the road towards the beach isn't spacious and I'd be nervous to bike or walk that route without getting hit by a car.
Perks: parking (not secured). Rooftop pool bar area is pretty. Hotel has hot water to shower- which isn't always available in lodging in the area.
For a 4 star Hilton not quite worth the price I was charged. Doesn't offer the usual amenities for Hilton honors members that other Hilton chain hotels do.
The beds are small and attached to the wall on two sides and mattresses were not that comfortable. Rooms are not soundproof. Could hear the people in the room next door talking through the walls. Rooms are also quite small/narrow with little storage area. Will need to live out of your suitcase.
When booking, I expected taxes/fees, but there was a lot of additional fees for this place. $20 (USD) is charged each night as a resort fee and they give you $10 credit from that for food there. Multiple other taxes and fees were also charged. I basically paid double for what the original room price was by the time the additional fees were included. Overall it seemed clean and is located in a mall so the surrounding area is developing so it has some nice stores and restaurants with construction all around.
Make note that you only can rent one bike for free from the hotel so if you aren't traveling alone, you'll have to pay to rent another one.
Be careful they don't double charge you by billing your room and have you pay for food/beverages with a card at the time.
Food and drink at the hotel are expensive.
Read more
Date of stay: January 2024Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jose Meneses, Atención al huésped/Recepción at Motto by Hilton Tulum
Responded 21 Aug 2024
Hello We want to thank you for your recent visit to Motto Tulum. We sincerely apologize for the currency exchange rate variation you experienced during your stay. We have taken steps to ensure that this issue does not arise again in the future. Thank you for all your feedback We hope to welcome you back soon so you can enjoy a worry-free experience. Thank you very much for choosing us!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Do not waste your money and pay extra to book a rooftop level room because they blast music at the pool and you can hear it in your room. The rooms are also extremely small for what you’re paying. You’re better off staying elsewhere.
Awful, money-grubbing hotel. Paid for 3 nights here. Hilton is too strict with cancellations and they don’t make exceptions for extenuating circumstances. I booked an extra room for my friend but they were very sick and couldn’t come and I asked the
hotel to please waive cancellation fee and they wouldn’t. I understand their cancellation policy but there were plenty of rooms available so it’s not like I cost them any money and I was already staying there and paying them. Will never stay at a Hilton hotel again.
Awful, money-grubbing hotel. Paid for 3 nights here. Hilton is too strict with cancellations and they don’t make exceptions for extenuating circumstances. I booked an extra room for my friend but they were very sick and couldn’t come and I asked the
hotel to please waive cancellation fee and they wouldn’t. I understand their cancellation policy but there were plenty of rooms available so it’s not like I cost them any money and I was already staying there and paying them. Will never stay at a Hilton hotel again.
Read more
Date of stay: January 2024Trip type: Travelled with friends
Value
Location
Service
Room Tip: Don’t pay extra for the rooftop-level rooms unless you like hearing loud music from pool in your...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jose Meneses, Atención al huésped/Recepción at Motto by Hilton Tulum
Responded 21 Aug 2024
We would like to sincerely thank you for choosing Motto Tulum during your recent visit. We deeply regret hearing that your experience was not entirely favorable due to the noise and that the plans for your second reservation were affected by this situation. It saddens us to know that we did not meet the high standards we strive to uphold, as our goal is always to provide our guests with a peaceful and enjoyable stay. Your feedback is extremely valuable to us and will be taken into serious consideration to improve our operations and ensure that situations like this do not happen again in the future. We truly hope you will give us another opportunity in the future to demonstrate the quality of service we highly value. It would be our pleasure to welcome you back and provide a much more satisfying experience. Thank you once again for your trust and for sharing your observations with us.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pros:
Decoration, many details Tulum style Breakfast, basic but very rich, especially coffee. Service, Mildred is very attentive.
Cons:
Very small rooms. The pool is freezing. The internet service is extremely bad and they also have no good coverage of 4 or 5 G.
The worst part is that I have been a member of hilton honors for years and this time I booked for a travel platform, the price was much cheaper. It’s not the first time it’s happened to me, I’m a very loyal customer to hilton and I’m surprised that I get much lower prices on travel platforms. Commenting on it in reception told me that if , it is better to book in these applications that are better prices.... QUE? They are not doing well, I think hilton should ensure the best price, so we no longer look for other options.
Decoration, many details Tulum style Breakfast, basic but very rich, especially coffee. Service, Mildred is very attentive.
Cons:
Very small rooms. The pool is freezing. The internet service is extremely bad and they also have no good coverage of 4 or 5 G.
The worst part is that I have been a member of hilton honors for years and this time I booked for a travel platform, the price was much cheaper. It’s not the first time it’s happened to me, I’m a very loyal customer to hilton and I’m surprised that I get much lower prices on travel platforms. Commenting on it in reception told me that if , it is better to book in these applications that are better prices.... QUE? They are not doing well, I think hilton should ensure the best price, so we no longer look for other options.
Read more
Automatically translated
Date of stay: March 2025Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: La piscina esta helada
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel was amazing, perfect for me and my girlfriends. Location is equidistant between tulum centre and tulum hotel zone.
Beware taxi to the hotel zone is set fee of 600pesos!!!!
Hotel was super modern with a cool vibe, rooms were very comfortable and cleaned everyday. The rootop was giving beach club vibes. Staff were super friendly and I was sad to leave.
Included in the hotel is a $10 voucher per room per day to spend against food/drink, free use of bicycles (1 per room), and free access to x2 beachclubs also run by the hotel (Mia & Bagatelle)
Thanks for having us
Beware taxi to the hotel zone is set fee of 600pesos!!!!
Hotel was super modern with a cool vibe, rooms were very comfortable and cleaned everyday. The rootop was giving beach club vibes. Staff were super friendly and I was sad to leave.
Included in the hotel is a $10 voucher per room per day to spend against food/drink, free use of bicycles (1 per room), and free access to x2 beachclubs also run by the hotel (Mia & Bagatelle)
Thanks for having us
Read more
Date of stay: February 2025Trip type: Travelled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea C, Owner at Motto by Hilton Tulum
Responded 4 weeks ago
Thank you so much for your fantastic review of Motto Tulum! We are thrilled that you and your girlfriends had such an amazing time with us. We are delighted to hear that our prime location worked perfectly for your Tulum adventures, even with the taxi fee to the hotel zone. Your kind words about our modern and cool vibe, comfortable rooms, and friendly staff mean the world to us. We strive to create a memorable experience for every guest and it's wonderful to know we hit the mark. We’re thrilled you enjoyed the rooftop beach club vibes and the perks like the $10 voucher, free bicycles, and access to our beach clubs, Mia and Bagatelle. It’s always our goal to go above and beyond in making our guests' stays special. Thank you for choosing Motto Tulum. We look forward to welcoming you back soon for another unforgettable stay!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I will start by saying I am a Lifetime Diamond level with Hilton and have been for over 20 years staying at most of their brands.
This hotel has an identity problem. They try to be a minimalist brand with upscale amenities. The 4th floor pool area/bar/restaurant/gym is nice. The rooms are poorly designed and are below a Motel 6. I am all for a smaller room if designed properly. I am 6’ tall and easily longer than the bed. There is a small bar to hang a few items but no dresser to put clothes. If there are 2 of you sharing the bed one will deal with the desk at the end of the bed. There is nothing to put your suitcases on since you have to live out of them. Please rethink the layout and correct. You can add a closet or shelf on the wall outside the shower rather than the floor. Designed by someone who has never stayed in a hotel. Don’t add a daily fee of $30 then give me $10 credit on drinks or food. Plus you give me a coupon for use after 3:00 pm but checkout is 11:00 am. The manager of the pool deck bar/restaurant would rather argue how to apply the coupon instead of listening to your issue. Add this to a location that is not near the water or the city, about a 1+ mile to either.
Absolutely wouldn’t recommend this location until they make changes.
This hotel has an identity problem. They try to be a minimalist brand with upscale amenities. The 4th floor pool area/bar/restaurant/gym is nice. The rooms are poorly designed and are below a Motel 6. I am all for a smaller room if designed properly. I am 6’ tall and easily longer than the bed. There is a small bar to hang a few items but no dresser to put clothes. If there are 2 of you sharing the bed one will deal with the desk at the end of the bed. There is nothing to put your suitcases on since you have to live out of them. Please rethink the layout and correct. You can add a closet or shelf on the wall outside the shower rather than the floor. Designed by someone who has never stayed in a hotel. Don’t add a daily fee of $30 then give me $10 credit on drinks or food. Plus you give me a coupon for use after 3:00 pm but checkout is 11:00 am. The manager of the pool deck bar/restaurant would rather argue how to apply the coupon instead of listening to your issue. Add this to a location that is not near the water or the city, about a 1+ mile to either.
Absolutely wouldn’t recommend this location until they make changes.
Read more
Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jose Meneses, Atención al huésped/Recepción at Motto by Hilton Tulum
Responded 20 Aug 2024
Hello Satanshome We would like to thank you for your recent visit to Motto Tulum. We are sorry to hear that your stay did not meet your expectations. Please know that your feedback is very important to us, and we have taken steps to address the issues you mentioned. We hope to have the opportunity to welcome you back in the future and provide you with the experience you deserve.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There weren't when I was there. It's mainly gravel on all sides near the hotel. Also beware of the local stray dogs. There were a lot. They were friendly but I'm not sure how they'll behave with other animals they are unfamiliar with.
Taxi. They will try to overcharge. Remember you can barter. Offer $10 maximum.
"Go somewhere else if you want an average size room. Queen or king bed are questionable small with much padding on the mattress."Read full review
…
PRICE RANGE
AU$120 - AU$197 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
115
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingMOTTO BY HILTON TULUM (AU$120) - 2025 Prices & Reviews (Mexico) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Motto by Hilton Tulum
Which popular attractions are close to Motto by Hilton Tulum?
Nearby attractions include Hunab Lifestyle Center (0.06 km) and Equinoccio Art Gallery Tulum (0.05 km).
What are some of the property amenities at Motto by Hilton Tulum?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Motto by Hilton Tulum?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Motto by Hilton Tulum?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Motto by Hilton Tulum?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Motto by Hilton Tulum?
Conveniently located restaurants include Hunab Rooftop Bar, Ático Rooftop Bar & Lounge, and Bio-natural Tulum.
Are there opportunities to exercise at Motto by Hilton Tulum?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Motto by Hilton Tulum?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Motto by Hilton Tulum?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Motto by Hilton Tulum?
The staff speaks multiple languages, including English and Spanish.
Is Motto by Hilton Tulum accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.