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Carretera Tulum Boca Paila, Km. 7.5 Zona Mza 20 Reg 9, Tulum 77780 Mexico
Name/address in local language
Kanan Tulum
4.9 reviews
Getting there
Somewhat walkable
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Kanan Tulum emerges as a well-located sanctuary on the Tulum beach strip, garnering praise for its proximity to local attractions and vibrant atmosphere, though the latter may not suit everyone's taste. While some guests feel the cost is steep and grumble about extra fees, the spacious and stylistically unique rooms offer impressive views that many find worthwhile.
The service at Kanan Tulum often receives accolades for its attentive staff, and the hotel's cleanliness and amenities, including a striking beach club and rooftop dining, are consistently lauded. However, concerns about room noise, privacy, and policies are noted.
Location
Central
Atmosphere
Lively
Rooms
Stylish
Value
Expensive
Cleanliness
Meticulous
Service
Attentive
Amenities
Outstanding
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The hotel grounds were stunning, with a rainforest aesthetic and jungle vibes. The service was good—we received our drinks quickly and were attended to frequently. Although I’m not sure of our waiter’s name, we had him twice, and he was amazing.
The beach cabana was beautiful, perched high among the rocks, adding to its aesthetic appeal. However, the smell in the rooms was hard to ignore—almost like rotting wood. It was a prominent scent throughout the resort.
The drinks and music were great, while the food was just okay. We had a romantic dinner atop “The Nest,” overlooking the water as the sun set—a breathtaking view. The menu we chose was decent, with the lobster being the highlight. However, the portions were quite large for just two people, so a smaller serving size would be ideal.
Overall, I liked the hotel’s location, but the music was very loud until about 11:30 PM. If you prefer a quieter atmosphere at night, this might not be the place for you. Otherwise, I’d rate this hotel a 4 out of 5.
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Date of stay: January 2025Trip type: Travelled as a couple
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Response from Guest Experience Kanan Tulum, Atención al huésped/Recepción at Kanan Tulum
Responded 3 weeks ago
Dear Guest, Thank you for your review. We are delighted to hear that you appreciated the aesthetics of our treehouse-style hotel and that your experience at our rooftop nest was memorable, particularly with the views and the highlight of our gastronomy. We sincerely apologize for any unpleasant shortcoming you encountered in your recent stay; be sure we will address it to ensure a more comfortable environment for our guests. Additionally, we appreciate your feedback regarding the attentive service provided by our staff. We hope to welcome you back for another enjoyable stay in the future. Best regards, Kanan Tulum.
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This place is so underrated. Fidel is the best! Great service some of the best in Tulum ! The whole team is so welcoming always checking saying hi making you feel at home. One of Our favorite beach clubs
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tulum Kanan, Atención al huésped/Recepción at Kanan Tulum
Responded 17 Dec 2023
Thank you so much for your kind words! We take pride in making our guests feel at home, and it's wonderful to know we've succeeded in creating a welcoming atmosphere for you. We appreciate your support and look forward to welcoming you back soon!
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The facility was incredible and unique. Many places to lounge and relax. Staff was amazing (Enrique and Fidel especially). They were the epitome of Mexican hospitality and did their best to enforce some strange rules.
The rules appeared to be a cost-containment effort so this section is directed to the ownership and management. Those rules included: - only one Nescafé coffee pod per day per person. If the staff didn’t restock, we had to make a case with our own inventory management system. I’d rather have cheaper in room coffee than have to ration on vacation. - drinks were purposefully poured very lightly, unless you paid 6x more for the premium. I’d rather you offer the premium only. - the sheets stain policy is just weird and invasive. Upon checkin, we signed a form saying we’d get nothing on the sheets. As we were checking out, they sent someone to the room to inspect the sheets to ensure nothing was on them. This was just a regular white flat hotel quality sheet, nothing special. On another trip, I’d honestly opt to bring my own and be able to relax a bit on exactly how our romance time was orchestrated. As my husband put it: they create this vibe of intimacy with the design of the rooms but totally wreck it with the way incredibly invasive policy.
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Date of stay: October 2024Trip type: Travelled as a couple
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Response from Guest Experience Kanan Tulum, Atención al huésped/Recepción at Kanan Tulum
Responded 28 Oct 2024
Dear Jeanne S, thank you for your feedback. We're glad you enjoyed our treehouse and appreciated the service provided by Enrique and Fidel, our staff is happy to contribute in making your stay enjoyable. We apologize for any shortcoming; your comments are valuable to us, and we will review them internally to improve our guest experience. Thank you for choosing Kanan Tulum.
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Me and my partner are staying at Kanan Tulum for 5 nights after 5 nights at Moon Palace Cancun. I am writing this review whilst on my beach front sun lounger, watching the beautiful surf lapping in to the white sand. We have a treehouse and what an amazing experience that has been. There is a rainfall shower and giant natural bath in the room. Each treehouse room is made from a different tree. The room is big! It is a little dark for makeup application but it has to be that way as it completely suits the ambience of the room and setting. It was my birthday and so when we checked in, there was a giant balloon installation above the bamboo bed. So kind and thoughtful of the team! It is like that 24/7 at Kanan, they are so attentive and genuine. You can what’s app the team at anytime for help, requests, room service, advice etc and they check in to make sure you are ok periodically. They honestly cannot do enough. Damian is the manager and is a lovely guy. So kind, big heart and a joy to talk with. He works So hard, long shifts and always is happy and goes out of his way to make you feel at home. The beach club is amazing and the staff there are all so brilliant and you are treated like royalty. The walk along the beach is breathtaking and you can gain access to jungle gym for free by requesting a pass from Kanan reception. We have a rental car, parking is inside Kanan, don’t miss the slip entrance as you approach as turnaround on the beach strip road is interesting! They valet park your car for you inside. Little foot bowls to wash the sand of your feet are strategically placed. We tried the on-site yoga which was brilliant! We had dinner in a rooftop nest one night which was also out of this world. Tulum is expensive but I recommend this 100% and it is reasonably priced compared to many restaurants in the beach area. The guest services guys and the reception team are brilliant. They helped us with various tricky bookings and answered all my endless questions, Joel, amy, Isabel, Tania, Javi. You are in the perfect location for a fun filled holiday, - it is vibrant and loud so do not stay here if you are an early to bed person, although they cut the music at midnight at the various venues nearby. It has been an amazing experience and so here is my genuine review to hopefully help you make your tulum hotel decision. One of the best hotels I have ever stayed at - thank you 🙏🏻
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yessica Hernandez, Otro at Kanan Tulum
Responded 24 Feb 2023
Hello! You don't know how happy your words make us, it's true we work very hard to make the magic, but every second and every effort is worth it, we love what we do, from the moment that we have the first contact with our guests until they tell us back home and they tell us that they arrived safely, people like you make everything that is not seen worthwhile, so you have nothing to be thankful for, thank you for allowing us to be Kanan, and for experiencing the magic of being here.❤
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The Kanan was an absolute amazing place for my friends 30th birthday trip! From the very start they were so accommodating, the entire staff was so kind and helpful. The vibes were immaculate, great music always playing, the property was stunning, and the location was so close to all of the hot spots in Tulum. Very accessible to walk places but it was also easy to get a taxi, they were usually just right outside.
The rooms were big and we had 4 girls in one room, but just fyi that the shower and toilet in the rooms are open air to the room… but there were other restrooms on the property available if needed.
The daily breakfast was so good and the views were stunning, Ricardo and his staff were so welcoming and made us feel at home.
The beach club was a vibe and really picked up in the afternoon, we loved laying out on our private cabanas - they had full service beverage and food. They were also free to reserve for guests of the hotel!
Overall 10/10 experience and can’t want to come back 😍
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Kanan Tulum, Atención al huésped/Recepción at Kanan Tulum
Responded 12 Feb 2025
Dear Ginny S, Thank you so much for your review. We're thrilled to hear that you and your friends had an unforgettable time celebrating such a special occasion. Our team takes great pride in providing a welcoming atmosphere, and it's wonderful to know you enjoyed the friendly service throughout your stay. Your kind words mean the world to us, and we can't wait to welcome you back for another amazing trip. Best regards, Kanan Tulum.
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We had a truly wonderful week at Kanan. Joel and team at the front desk were fantastic, attentive to every need and very responsive over whatsapp. We booked a tour recommended by the front desk, Tulum Underworld by Xaman-ha Connections, which was incredible to see the ruins and swim in some beautiful cenotes. The beach club was truly fantastic and it was convenient being a guest at Kanan as all of your beach reservations are free - you can sit at a daybed with direct front beach access, or up in the nests that feel more VIP and private. We enjoyed both! The pool is so unique and special, feels like you are immersed in the jungle - and there’s a swim-up bar. We had dinner at Kanan in the rooftop nests one of our first nights here which was so special and romantic, enjoying the sunset, ocean views, and tropical butterflies. For our last night, we enjoyed the Full Moon show during dinner in the main rooftop area (shoutout to Ariel at the restaurant for his incredible service). This hotel is situated in the PERFECT location in the middle of the Tulum beach strip, so you can walk to everything via the road or the beach. We mixed fancy restaurant trips with less expensive meals at the local Go Mart. Our room was truly beautiful, a second floor partial ocean view, and the AC was super cooling and reliable. We enjoyed the large wooden bathtub on one of our rainy days here along with the bottle of champagne Kanan gifted us. Finally - a massive shoutout to Enrique at the beach club. He is so fun, wonderful, and provides impeccable service. When Enrique says it’s tequila time, it’s TEQUILA TIME!!! <3
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Date of stay: November 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Kanan Tulum, Atención al huésped/Recepción at Kanan Tulum
Responded 17 Nov 2024
Dear Hannah, Thank you for sharing your magical experience at Kanan Tulum! We're thrilled to hear that our team, especially Joel ata the Front desk, Enrique and Ariel from the Restaurants, made your stay enjoyable and memorable. It's wonderful to know that you loved our facilities and the unique atmosphere of our treehouse. We hope to welcome you back for more unforgettable moments in the future!
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My wife and I stayed here for our baby moon and had a phenomenal experience. The front office staff was extremely helpful when we were placed in a room that was exposed to some loud music from the bar at the front of the hotel. For anyone looking at staying here, this is a solid hotel with great food, service, and amenities in a great location but recommend trying to get a room near the back of the hotel near the beach if you want a quieter night.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Kanan Tulum, Atención al huésped/Recepción at Kanan Tulum
Responded 1 week ago
Dear Jack, We are delighted to hear that you and your wife had a phenomenal experience during your stay at Kanan Tulum. We appreciate your kind words about our front office staff and their assistance in addressing any issue experienced promptly. Thank you for the feedback regarding room selection, we will take that into consideration for future guests. We look forward to welcoming you back for another peaceful and enjoyable stay near the beach. Thank you for choosing Kanan Tulum Hotel.
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The hotel is an interesting concept - very rustic. We had come from Secrets in Akumal, so it was a very different vibe. Two main issues 1) noise while trying to sleep and 2) stained sheets
The rooms are unique, but the bathrooms are just glass partitions and there are no room tvs.
You will likely be warned of possible loud music IF an event is going on next door. The hotel will note they can't control the volume or for how long. There is a day club next door that blasts music until 8PM and then once that stops, the club AT the hotel blasts music until 11:30 or so. I was very specific. I did not want to hear music in my room while trying to sleep and I feel like someone at some point should've told me that was 1000% unavoidable at this hotel, period.
1) We had an issues with stained sheets. We were told when we checked in that keeping sheets clean to avoid incidents was important. We thought this was weird, but carried on with our day. After we got home from a 2.5 hour dinner (service was excruciatingly slow at their restaurant), we got ready for bed and pulled down the sheets and there were stains. We called the front desk and waited 20 minutes for new sheets. We finally received them and opened them to make the bed ourselves and found even more disgusting blood or poop looking stains on the new sheets. From there, we waited another 30 minutes for a 2nd set of new sheets. We were told they were having trouble finding new ones...interesting. 45 minutes from the start of calling the first time, we received a second set of new sheets and these were damp - we gave up at that point and chose to sleep with the lesser of the gross set.
I shared this with the front desk during check out yesterday and they were appreciative and gave a standard apology - but for $400+ a night, I think we should have gotten more than an apology (maybe a credit for dinner or lunch the previous day as a nice gesture).
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:If you are looking for a trendy place to take a ton of selfies and party the night away, then...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Kanan Tulum, Atención al huésped/Recepción at Kanan Tulum
Responded 9 July 2024
Thank you for sharing your feedback about your experience at Kanan Tulum Hotel as we appreciate the time you took on writing it and the dedication put in it. We are glad to know you have found our treehouse unique and interesting. In the other end we are very sorry you faced some downfalls that made your stay go off the planned path. As reviewing the whole situation we believe there's definetely room for improvement and we thank you for letting us know. For Kanan Tulum is very important to provide a great experience for all our guests and clientes and your feedback will seriously help us improve our service and facilities. We apologize once more for any shortcoming experienced and thank you for your review.
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I recently stayed at Kanan Hotel in Tulum, and it was a dream! The eco-luxury vibe of the hotel, combined with its stunning beachfront location, created a peaceful and relaxing environment. The rooms were beautifully designed with natural elements and offered incredible views. The staff were attentive and always went the extra mile to ensure our stay was perfect. The rooftop bar and the on-site restaurant served delicious food and drinks, making it a perfect escape. Highly recommended for a tranquil and luxurious getaway!
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Kanan Tulum, Atención al huésped/Recepción at Kanan Tulum
Responded 19 Sept 2024
Dear Blandinne, Thank you so much for your wonderful review! We’re thrilled to hear that your stay at Kanan Hotel was a dream come true. It’s fantastic that you enjoyed our eco-luxury vibe, facilities and service. Our team takes great pride in providing attentive service, and we’re delighted that they made your stay even more special. Your recommendation means the world to us, and we can’t wait to welcome you back for another tranquil getaway!
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From the attention to details to the full relaxing experience the Kanan staff made our trip one of the best birthday experience so far. Joel from client services txt me days before my arrival to arrange airport transfer. We were welcome with a delicious drink made from local fruit (passion fruit I believe it was) as we were in shocked to see the amazing interior decor of the hotel lobby. The attention to details elevating nature and modern days amenities it’s a must experience while in Tulum.
As a recurrent tulum traveler, this place was my absolute best stayed. Words can’t describe the service provided by Ricardo and Julian at the restaurant/bar. From preparing my favorite green juice early in the morning after my morning walk, to recommending their favorite local drinks was a plus. The uninterrupted beach views to the refreshing jungle pool Kanan proved to be a great place for adults looking to disconnect and relax. I was surprise by a bday gift from Roger, Joel, Pablo, and Ricardo. Started by a very relaxing and cleansing spa treatment by Pablo, highly recommended it; to the delicious sunset dinner in one of the nest table watching over the Mayan sunset. The rooms are cleaned daily and your morning drinks (coffee or tea) gets delivered every morning to the side door. The wooden tub in the room it’s mesmerizing. I’m sure I’m missing some names but everyone from the front desk experience, security to the housekeeping are there to make the experience unforgettable. Thank you Ricardo, Julian, Joel, Ruby and the other guys. I am forever grateful to the Kanan staff for making my birthday week unforgettable. Will see you guys soon. Gracias por todo muy agradecido 😍
Mr. Cordero
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kanan Guest service, Atención al huésped/Recepción at Kanan Tulum
Responded 7 Oct 2022
Dear Mr. Cordero Thank you very much for taking the time to share such wonderful comments. We’re very happy to hear that you had an amazing time with us. Our goal is to provide excellent service, a wonderful vacation experience and to satisfy our guests completely. We really appreciate the nice comments you left about Ricardo, Julian, Joel and Ruby with wonderful words about our staff. It’ll be a great pleasure for us to enjoy your company again in a near future. Once again, thank you for your kind words. On behalf of all the Kanan Family we wish to see you again Cordially,
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Hello, thanks for your interest, we are in the busiest and most important area, there are many bars and restaurants, so there is music, but only at authorized times.
I am not sure about that and I did not see anyone there doing it. I can tell you that while I was at Casa Teka cenote which is on Tulum beach road and very close, that a couple that "forgot" their swimsuits were told that they could swim without. This cenote is beautiful and you have access for the food/drink cost of $30 or $35 USD. You can check it out online at Casa Teka. Hope this helps. I had a fine time with my clothes on though if that is any consolation. Have fun and sunscreen up if you go nude fo sho. No suncreen in cenotes though!
No, they don't provide on-site, but there is a testing location that is a 2-minute walk right down the street. It was $50 USD when I was there back in April.
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