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28/01/2018 29/01/2018
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    Grand Sunset Princess All Suites Resort

    Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
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    28/01/2018 29/01/2018
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     116 people are viewing this hotel
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    USD 353*
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    Traveller (10151)
    Pool & Beach (2160)
    Room & Suite (1660)
    Overview
    • Excellent46%
    • Very good31%
    • Average13%
    • Poor6%
    • Terrible4%
    Travellers talk about
    “sports bar” (812 reviews)
    “fondue” (511 reviews)
    “sunset side” (383 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Babysitting
    Private Balcony
    5.0 Star Hotel
    All hotel details
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    Write a ReviewReviews (9,325)
    There are newer reviews for Grand Sunset Princess All Suites Resort
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    3,781 - 3,785 of 7,653 reviews

    Reviewed 22 February 2014

    If you are looking for a beautiful, tropical resort to escape a busy lifestyle, then Grand Sunset Princess is your perfect getaway. The moment you arrive on the grounds, amazingly kind and helpful staff are waiting on everything you may need. For this resort, no...More

    3  Thank A H
    Response from Obed C, Gerente at Grand Sunset Princess All Suites ResortResponded 27 February 2014

    Dear Guest, On behalf of our Management we would like to thank you for choosing Grand Sunset Princess for your holidays and for taking the time to post a review about your experience. Reviews like yours are very motivating for our staff, who works hard...More

    Reviewed 22 February 2014

    We just got back from the Grand sunset Princess. We were there from Feb 13th - Feb 21st. I was going to rate it a 4, maybe even a 4 1/2 stars because we thought people were complaining a lot for nothing and we did...More

    4  Thank svbabe
    Reviewed 22 February 2014

    We had booked the Platinum with an ocean view and found it to be exactly what we expected: large, comfortable, well appointed, very clean, with everything working appropriately and well worth the price. The concierge service is very good and the bar and restaurant staff...More

    3  Thank Ottawaandrew
    Response from Obed C, Gerente at Grand Sunset Princess All Suites ResortResponded 27 February 2014

    Dear Guest, Many Thanks for sharing your experience with us and with other Trip Advisor Travelers. I appreciate the time you took to write about us, your feedback is very important to improve the opportunity areas we might have. We are very happy to learn...More

    Reviewed 22 February 2014

    This resort was more than expected! We have travelled many places including being married at Sandals in Montego Bay, Cruises x 2, Dominican, Disney and always local close by driving experiences. I would have never thought I would want to go back to a resort,...More

    1  Thank Misspiggyiswatching
    Response from Obed C, Gerente at Grand Sunset Princess All Suites ResortResponded 27 February 2014

    Dear guest, Thank you for taking the time to review our hotel. We really value the opinions of our customers. We are so glad that our hotel, services and the attention from our staff, met your overall expectations. We hope that we will be able...More

    Reviewed 22 February 2014

    I recently booked this hotel for myself and the whole entire family. We are a group of 14. We were overly excited to book this hotel and after booking decided that we wanted to upgrade to the platinum suites. After contacting the hotel via email...More

    4  Thank alishaf
    Response from Obed C, Gerente at Grand Sunset Princess All Suites ResortResponded 1 March 2014

    Dear Guest, We would like to apology for this bad impression, allow me tell you that what occurred is not at all a common situation and in no way represent our overall service, indeed was an exception because we rarely charge the upgrade in advance,...More

    About
    Awards & Recognition
    GreenLeadersSilver level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Beachfront
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Free Internet
    • Free Parking
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Free Parking
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Spa
    • Hot Tub
    • Tennis Court
    • Outdoor pool
    Details
    • Price range
    • USD 193 - USD 474 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #29 Green Hotel in Playa del Carmen
    • #43 Top resorts Hotel in Playa del Carmen
    • #49 Luxury Hotel in Playa del Carmen
    • #51 Family Hotel in Playa del Carmen
    • #56 On the Beach Hotel in Playa del Carmen
    • #58 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available ,
    • Accessible rooms
    • Number of rooms
    • 674
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com and TripOnline SA so you can book your Grand Sunset Princess All Suites Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Grand Sunset Princess All Hotel Playa Del Carmen ,
    • Grand Sunset Princess All Suites Resort And Spa ,
    • Grand Sunset Princess Hotel ,
    • Grand Sunset Princess Review ,
    • Grand Sunset Princess Mexico ,
    • Grand Sunset Princess Resort ,
    • Grand Sunset Princess All Suites Resort Playa Del Carmen, Riviera Maya, Mexico
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    Traveller (10151)
    Pool & Beach (2160)
    Room & Suite (1660)
    Dining (610)
    Hotel & Grounds (5686)
    Bathroom (195)
    Family and Play Areas (83)
    Business Centre & Event Rooms (48)
    Nearby
    Nearby HotelsSee all 215 hotels in Playa del Carmen
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    Ask a question
    Questions & Answers
    Vicki L
    20 January 2018|
    AnswerShow all 2 answers
    Response from BUDDYV | Reviewed this property |
    They are furnished in Platinum rooms also. One tip. Don't take them down town shopping as the vendors will say they work for Princess and it's their day off to entice you to trust them, an old trick
    0
    Votes
    MrsRobPolish M
    19 January 2018|
    Answer
    Response from BUDDYV | Reviewed this property |
    If my memory serves me correctly I believe they do have them
    0
    Votes
    Alex T
    19 January 2018|
    Answer
    Response from BUDDYV | Reviewed this property |
    The jaqcuzzi is on the patio. As far as views there are very few that even get a glimpse of the ocean because of the mangroves. Every time we were there booked platinum we got a street or bushes view
    1
    Vote
    Room Tips
    "ask for away from the restaurant and bar area. It is quite noisy."
    Read review
    "It depends. We had a room near registration and the restaurants. It is a large property, so study the map..."
    Read review
    "Dont waste your money on a Delux-Swim out!"
    Read review
    "So glad we paid extra for the swim-out rooms. You could still hear all the pool activities that were going..."
    Read review
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