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Grand Sunset Princess All Suites Resort

Certificate of Excellence
GreenLeadersSilver level
11/05/2017 12/05/2017
1 room 2 adults 0 children
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Grand Sunset Princess All Suites Resort
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8,496 Reviews from our TripAdvisor Community

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Showing 7,013: English reviews
Vancouver, Canada
Reviewed 11 May 2013

We just came back from a week long family wedding. While the hotel grounds are beautiful, the polished marble floors are treacherous. There were 80 of us who went to the resort for a wedding and almost 25% of us had incidents falling on the slick floors through the week. Even a small amount of moisture would make the floors...

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Helpful?
1Thank shafjam
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback of your recent stay with us. We are however disappointed to hear that you had issues with the marble floors. We will pass your comments to the manager. Please acept our apologizes for the inconveniences caused at this respect. We hope that we will be able to welcome...

Bristol, United Kingdom
Reviewed 10 May 2013

We stayed in this hotel for two weeks in April for our honeymoon. The hotel is beautiful, lots of pools and well kept grounds. The lobby is very large and quite impressive. The staff are excellent, always busy working/ cleaning, and will serve you straight away. The bedrooms are large with two sinks in the bathroom which is nice and...

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Helpful?
2Thank Sarah O
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, First of all thank you for choose our resort! We feel privileged to have had the opportunity to serve you. It is always our goal to achieve maximum customer satisfaction and we are delighted that you underlined your satisfaction about the suites and the service from our hard-working staff; it is good to know that you enjoyed your...

Reviewed 10 May 2013

Fist I should start by saying that the employees at this resort were simply excellent, but also I know for a fact that most of the people that work at any Cancun Resort are very helpful. The people who work here are truly the best thing about the resort. I've been to Cancun more than ten times in the last...

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Helpful?
2Thank Desoto2008
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, Thank you very much for choose Grand Riviera Princess for your first trip to know Mexico. We are very much regret that we could not meet all of your expectations, our property and staff work every day to make our guests’ stay a special and a memorable one, and we are sorry that it was not the case...

Spanish Fork, Utah
Reviewed 9 May 2013

Our number one piece of advice is to go Platinum! I think most people's complaints are easily avoided by going Platinum. Any why wouldn't you, it is about $20 more per day, so worth every penny. You will be spoiled from the moment you check in, cold towels and champagne. Staying in the Platinum rooms you are you are assigned...

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Helpful?
4Thank AshandJer
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, We would like to thank you for invert your time in this review. Your constructive kind words are greatly appreciated as we are certain your review will prove invaluable to other travelers. It is nice to hear that you enjoyed our facilities and services. We are honored to have had the opportunity to serve you. We hope that...

Chicago, Illinois
Reviewed 8 May 2013

Grand Sunset/Riviera Princess is a beautiful resort and huge!! We booked Platinum which are located closest to the beach, some overlooking, VIP concierge. Platinum Lounge offers drinks (including alcohol) and snacks from early morning until 11pm Free WIFI, alcohol in room, trolley that takes you to front of resort every 20 minutes Platinum Pool, its small and private/quiet. Better liquor!!!...

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Helpful?
2Thank Jaclyn K
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, Thank you for sharing your honest review with TripAdvisor’s Travelers, we are grateful for your visit at Grand Sunset Princess. We appreciate your kind words as it pertained to our immaculate rooms, the Chill Out Restaurant Bar and the amazing service from our bartenders. However we are deeply sorry that we were not able to meet your expectations...

Strasburg, Virginia
Reviewed 8 May 2013

This was our second time at this resort and was not disappointed at all! We love the Laguna suites , where your treated like royalty ! Victor our waiter in the platinum buffet was great , if you are lucky enough to have him wait on you , please tell him we say hello, he went out of his way...

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Helpful?
Thank Pegib
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, We would like to thank you for choosing to stay at Grand Sunset Princess and for taking the time to share your review about your experience. We are glad that your holiday was great for you; this type of comments motivates us to keep providing an excellence service. We look forward to seeing you again for your 3rd...

Philadelphia, Pennsylvania
Reviewed 8 May 2013

Hi everybody. We just back from a 7 nights stay at the Grand Sunset Princess and have to agree with most all the reviews regarding the beautiful grounds in the resort. We stayed at this hotel couple times before in different rooms(swim up, Junior suite deluxe).This time we stayed in Platinum rooms and I should say it's SOOO worth it!...

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Helpful?
1Thank vacationlover023
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, First of all thank you for choose our resort for your holiday on the Riviera Maya! We feel privileged to have had the opportunity to serve you. We really appreciate your comment and observations and it will be taken into consideration and can assure you that we will do our best to improve our service. Allow me tell...

Chicago, Illinois
Reviewed 8 May 2013

After much Playa del Carmen research we chose to have our wedding at Grand Sunset Princess. The location is great, the price was good and the grounds are beautiful. Yes, the resort is huge but its not hard to navigate. There are trollys that run to and from the ends of the resort that run all the time. Working with...

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Helpful?
1Thank Bryc80
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, We would like to thank you for choosing to stay at Grand Sunset Princess and for taking the time to share your review about your experience. We are glad that your wedding was excellent for you, your family and friends; this type of comments motivates us to keep providing an excellence service. We look forward to see you...

Mississauga, Canada
Reviewed 7 May 2013

Was there April 26, 2013 to May 3rd, 2013 Pros We had a deluxe junior suite rooms 3048 and 3041 which is close to the beach and the sunset snack bar. The room was gorgeous and the bathrooms put ours to shame with the jacuzzi tub and rainfall shower and double sinks. The room was well appointed and 3041 had...

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Helpful?
2Thank Tallporkchop
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, We are deeply pleased that you have come to Grand Sunset Princess for your vacation and that you have encountered our service and facilities gorgeous. We feel so glad that you mention that our hotel is the best where you have been in 12 years; our staff works very hard for our guests have this kind of opinions...

Eastern Canada
Reviewed 4 May 2013

Hello everyone, I was really hoping that I would be writing a glowing review from a great trip, but I have to post this to make sure others do not get taken in like we were. If you never went platinum at another resort, you may not have picked up on the lack of things like we did, but, you...

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Helpful?
5Thank SteveEasternCanada
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback of your recent stay at Grand Sunset Princess. We are however disappointed to hear that we did not meet your expectatives. We are working in each comment that you said for the hotel. We hope that we will be able to welcome you back to the Resort in...

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Laguna Villa Suite (44)
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11/05/2017 12/05/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting

Additional Information about Grand Sunset Princess All Suites Resort

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $235 - $577 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sunset Princess All Suites Resort 5*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#30 Green Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#46 Luxury Hotel in Playa del Carmen
#53 On the Beach Hotel in Playa del Carmen
#58 Romantic Hotel in Playa del Carmen
#66 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sunset Princess All Suites Resort staff and other travellers.
1,151 questions
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Brooklyn, New York
over a year ago

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Questions? Get answers from Grand Sunset Princess All Suites Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in a standard room, but I think the upgrade would have been worth it!”
Canadian0192, 26 Apr 2017 | Read review
“swim out room on the Riviera side”
jakey55, 26 Apr 2017 | Read review
“Most rooms here are garden view”
carlr451, 25 Apr 2017 | Read review
“Platinum was great”
novas186, 25 Apr 2017 | Read review
“Ask for a room in the 3000 building it's close to the beach and pools”
samH6062JV, 24 Apr 2017 | Read review
5 of 5
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