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Grand Sunset Princess All Suites Resort

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Grand Sunset Princess All Suites Resort
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8,350 Reviews from our TripAdvisor Community

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Showing 6,895: English reviews
Pittsburgh, Pennsylvania, United States
Reviewed 10 June 2013

I have to totally disagree with some of the reviews posted here. We had an absolutely great time at the Sunset Princess Resort. The service and staff were great: on our first day, we had a problem with the toilet plumbing. They came immediately to fix it. The room was very clean; no bugs whatsoever. The food was awesome at...

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Helpful?
7Thank Michael N
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear guest, Thank you very much for your excellent review about your experience with us at the Grand Sunset Princess. We are happy you liked so much our buffetts and every single of a la carte restaurants, the beach, and the service provided by our hard-working staff. Reviews like yours serve to motivate us even more and improve ourselves every...

Tucson, AZ
Reviewed 10 June 2013

This was our very first LAND all inclusive trip to cancun. No large expectations, we just wanted a relaxing vacation which was attained. Here are some tips, do's/donts and the pro's/cons for this hotel: DO upgrade to the Laguna Villa. it's the VIP treatment with free (yet spotty) WiFi, 30-45 min couples massage, premium drinks, adults only pool with butler...

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Thank dunkindo
Dearborn, Michigan
Reviewed 10 June 2013

Visited Riviera Maya for one week with 3 of my friends for a well-deserved break away from the stresses and routines of work and life...We decided to book our stay at the Grand Sunset Princess. Unfortunately our overall vacation in Riviera Maya was a major disappointment...we had anticipated the time of our life, but instead got 6 of 7 days...

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Helpful?
3Thank Loretta S
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, On behalf of our Resort we would like to thank you for your feedback in regards to your recent visit. We read carefully your review and the information you kindly submitted to us and i personally have sent them to the Management of the hotel. We are willing to take action towards the issues presented and improve the...

Reviewed 9 June 2013

The nightly entertainment has got to be the worst I have ever experienced at an all-inclusive. À la cart meals were Horrible.. Stick to the buffets, you won't be disappointed.. I would recommend upgrading to the platinum club for the free Wifi and better bars and clubhouses. The Beach was the Best part, but get there early if you want...

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Thank _CDN_Travel_Guy_BC
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback of your recent stay at Grand Sunset Princess. We are however disappointed to hear that we did not meet your expectatives. We are working in each comment that you said for the hotel. We hope that we will be able to welcome you back to the Resort in...

Reviewed 9 June 2013

I arrived June 1, 2013 at 10:30am when we checked in we were told we couldn't go to our rooms until 3:00pm. Which was really no problem until about 1:00pm we were tired of carrying our carry on bags and asked the bell boy if he could take them to our room. He informed us that our room has been...

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7Thank agn1980
san diego
Reviewed 8 June 2013

I am currently still staying at the hotel while I write this with pure irritation. From the moment we checked in we have had issues. It began with the "lovely" gentleman Raul at the front desk who was rude, curt and very short with us after we had had a 7 hour combined flight and I was running on 2...

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2Thank ariel m
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on Tripadvisor. We value all guest feedback as an opportunity to continue improving our services and products for our guests. We are of course most concerned to read your review about your disappointments due to the food and the service. Please accept our sincere apologies for the inconveniences...

Canada
Reviewed 8 June 2013 via mobile

This is your average all inclusive complex that one would expect in this region. This is a large complex which has all the benefits and pitfalls that this brings. Lots of walking and often difficult to find pool chairs unless you arrive early. The buffets are large and there is always a good selection of food varieties and available seating....

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Helpful?
1Thank JelmeisterCanada
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback of your recent stay with us. We are however disappointed to hear that yours expectations about our resort was not you hoped for it. We hope that we will be able to welcome you back to the Resort in the future to show you how we are improving...

Clarksburg, West Virginia
Reviewed 7 June 2013

Today is our last day at grand sunset princess. Stayed in platinum suites. All the staff at the resort were wonderful from the waiters to the maid to the concierge. Platinum Suites has a pool ,bar, towel exchange, concierge where you can make dinner reservations for the week upon arrival And shuttle all right outside your door. If you do...

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Helpful?
1Thank WVallycat
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear guest, We would like to thank you for taking the time to write your feedback about your recent stay at our Hotel Grand Sunset Princess. Your opinion is valued for our company as it represents an opportunity to look for areas to be improved in our hotel. Also we feel honored to hear that you hope to return to...

Montreal, Canada
Reviewed 7 June 2013

Service: Every single person working there was very courteous, smily and glad to help us in any way they could. Value: We had the 1 week trip for 1200$ so it was very cheap for this kind of hotel. Sleep quality: The only section where we would here more noise is near the "main pool" during the day. At night,...

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1Thank huotsky
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, Thank you for the time you invested in sharing this review with us and the TripAdvisor Travelers. Our guests' feedback is truly appreciated, as it helps us to improve. We are very happy to know that you had a great time in our hotel and that regardless the few issues you have detailed, your experience was positive and...

Toronto, Canada
Reviewed 7 June 2013

Myself and my 13 year old daughter stayed May 24-June 3 in Platinum which was 100 percent worth it. Everything was perfect about this resort, except for the buffet. I am a vegetarian and almost all the salad bar items, had meat in it. The breakfast buffet by the platinum section, by 9-10 am when we normally would eat, French...

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Helpful?
1Thank elissazw
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, We would like to thank you for invert your time in this review. Your constructive kind words are greatly appreciated as we are certain your review will prove invaluable to other travelers. It is nice to hear that you enjoyed our facilities and services. We are honored to have had the opportunity to serve you. We hope that...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting

Additional Information about Grand Sunset Princess All Suites Resort

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $224 - $443 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sunset Princess All Suites Resort 5*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#27 Green Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#43 Luxury Hotel in Playa del Carmen
#50 On the Beach Hotel in Playa del Carmen
#58 Romantic Hotel in Playa del Carmen
#66 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sunset Princess All Suites Resort staff and other travellers.
1,091 questions
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Brooklyn, New York
over a year ago

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Questions? Get answers from Grand Sunset Princess All Suites Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Platinum is worth the upgrade!”
 of 5 bubbles CherylJ921, 27 Mar 2017 | Read review
“The platinum suites are luxe and the swamp suites are ideal”
 of 5 bubbles 275lat, 27 Mar 2017 | Read review
“We always go Platinum, closer to the beach and great service from the concierge always! ”
 of 5 bubbles 458gayled, 26 Mar 2017 | Read review
“Platinum suites were great, we had a south facing room - which was away from the pool.”
 of 5 bubbles F5164TQsusant, 24 Mar 2017 | Read review
“Platinum has about 16 rooms with a view out of 100”
 of 5 bubbles jeffcV8930AD, 23 Mar 2017 | Read review
5 of 5