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Grand Riviera Princess All Suites Resort & Spa

AMOMAUSD 530*
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Certificate of Excellence
GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 530*
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Grand Riviera Princess All Suites Resort & Spa
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7,778 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Riviera Princess All Suites Resort & Spa
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Showing 5,806: English reviews
Reviewed 4 December 2014 via mobile

Went for 5 nights for a quick holiday with my fiancé. We really loved this resort! The nightly entertainment was amazing with a lot of variety and fun for everyone! The walk from one end of the resort to the other is about 15 minutes max so really not as bad as people made it seem. The Tepanyaki cooking show...

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Helpful?
4Thank MandaCinj
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear MandaCinj, Thank you for your comments, they mean a lot to us. It´s great to know you had a good time here with us and that you are coming back. We are glad that your experience with us was a pleasant one and hope that we can see you again in the near future. Sincerely, Obed Canche Grand Riviera...

Reviewed 4 December 2014

Me and my husband stayed at the princess Rivera section from nov 17-25. Was a bit hesitant after reading the reviews. The hotel staff goes above and beyond to help. Starting from check in valentin(a trainee) and Julia do an outstanding job at the registration. The concierge are very helpful in planing for your dinner reservations and a mini surprise...

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Helpful?
1Thank Sheral J
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Sheral J., We would like to thank you for your preference on choosing Grand Riviera Princess for your vacations at the Riviera Maya! We truly appreciate your kind remarks and taking the time to review us. We're so happy to hear you had a wonderful and amazing time during your stay with us. Thanks for sharing your comments and...

Port Arthur, Texas
Reviewed 3 December 2014

This place was amazing! The food, the rooms, the drinks, the resort...all wonderful. We spent most of our time on the beach because it was so beautiful. The water is very salty but just try to keep your mouth closed! :) The pools were very nice, wish we had upgraded to the swim up because you sort of had your...

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Helpful?
3Thank KristenVal2o
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear KristenVal2o, We are really pleased to know that you had a wonderful time with us and we hope you consider to come back in the near future. Do not hesitate to contact me for any further assistance you may need when planning to come back, we will be delighted to welcome you once more. Thank you again for all...

Toronto, Canada
Reviewed 3 December 2014

We just returned yesterday from 8 fantastic days at this resort. The grounds are kept impeccably clean, and the beach is fantastic to relax. Due to the size of the resort, there is a bit of walking involved, but it is a welcome activity based on the quality of food and drinks available. The restaurants were very good and I...

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Helpful?
1Thank P B
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear SMA714 We would like to thank you for your comments regarding your most recent stay at our resort. For us is always important to know our guest feelings so that we can act immediately. We will consider what you mention about our options at our restaurant. Our food and beverage manager is always looking to create new ways to...

Nottingham, United Kingdom
Reviewed 3 December 2014

I holidayed here for 7 nights in October with my husband and 6 year old daughter. Gorgeous, clean and huge hotel complex. LOTS of pools which we loved, you can swim around most of the grounds. Great little kiddy areas and swim up bar pools for the adults. There are a massive amount of sun loungers and we never felt...

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Helpful?
5Thank jenniferhughes
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear jenniferhughes, Thank you very much for sharing your experience, it’s always nice to know we have met your expectations with our outstanding service. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. Thank you again for all your kind comments, we all are looking...

Canada
Reviewed 3 December 2014

We stayed at the Grand Riviera Princess for 10 days during our 1 year wedding anniversary, and had a wonderful time! It was our first time in Mexico, and it exceeded our expectations. The resort is very large and well maintained, and the staff were all very polite and friendly with us the entire time. We upgraded to the Platinum...

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Helpful?
Thank travel_often20
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear travel_often20, Thank you very much for sharing your experience, it’s always nice to know we have met your expectations with the quality of the food and our outstanding service. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. Certainly I will share your comments...

Reviewed 3 December 2014

Our stay at this hotel was wonderful, but we did not bring enough clothes. Everything gets soaked and smells awful from the dampness in the air, our clothes smelt like they were moulding by the time we got home to Canada, so maybe put your clothes in large zip lock bags or something-it is soo gross. My boyfriend and I...

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Helpful?
5Thank Marie B
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Marie B., Thank you very much for sharing your experience, we highly value your loyalty as a returning guest. Our guests’ comments give us important feedback on our performance and provide us with great ideas on how to improve our service. Please accept my most sincere apologies for your experiences with us here in our hotel. I do want...

Cobble Hill, Canada
Reviewed 3 December 2014

Approx 45 friends and family went to this resort for a family wedding. This was our first experience with an all inclusive resort and our overall impression was very good. I referred to it as cruising on land. The buffet food was adequate with good variety. Our only complaint was that the popular items were frequently empty and on several...

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Helpful?
Thank Morey A
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Morey A., First of all, thank you for your comments. It is never pleasant to hear that we have disappointed one of our guests, but please be assured that we are taking action so this will not happen again. Please accept our apologies in the lack of service that you received from our staff and once again thank you...

toronto
Reviewed 3 December 2014

went to grand riveria priness the week of nov 9th with aircanada vacations...the resort is big..so there is a lot of walking ..number one negative is the lineups...when arrived it took us 15 minutes to get our writband and we awere number 2 in line..tip when get off bus go directly to the checkin..as that is what we did..as checkin...

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Helpful?
2Thank dcjcdc
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, Thank you for your recent visit to our resort. Your feedback is very important to us it helps us know that we are on the right path in our efforts to provide outstanding customer service. Your comments and suggestions are always taken into consideration and acted upon in order for us to improve our service and facilities. Once...

Santa Rosa, California
Reviewed 3 December 2014

Stayed at the Grand Riviera Princess 11/11/14-11/14/14 (3 nights) and loved it! I had a swim-out room and it was awesome! They have three swim-up bars, the only draw back was I had to get out of one pool and go into the next one to go to the swim-up bars. I had a jacuzzi in my room, that was...

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Helpful?
1Thank Frogsie57
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Frogsie57 We appreciate you having stayed with us on your recent visit to the Riviera Maya and will definitely look forward to your return to the property next year. It is very nice to hear that you enjoyed your stay with us and enjoy all our facilities. Thank you for taking the time to share your experience. Best Regards,...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $266 - $611 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#32 Green Hotel in Playa del Carmen
#44 Top resorts Hotel in Playa del Carmen
#48 Luxury Hotel in Playa del Carmen
#56 On the Beach Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Riviera Princess All Suites Resort & Spa staff and other travellers.
1,828 questions
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Questions? Get answers from Grand Riviera Princess All Suites Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bottom Floor, elevators are very far.”
vronmermaid, 26 May 2017 | Read review
“We booked a Jr. Deluxe Suite, and requested our room be in a quiet area - Our room was perfect. No noise at all.”
Ilovemexico2210, 25 May 2017 | Read review
“If you are looking for an ocean view this is not the resort for you as there are no rooms that appear to have any ocean view. The rooms are large but and if you like a fist a.m. pool dip I would recommend a swim up room.”
GeoMan59Canada, 25 May 2017 | Read review
“Swimouts on the family club side is totally worth it! Quiet, relaxing and simply heavenly!”
Maria_Rob_2006, 24 May 2017 | Read review
“Book a ground floor room closest to your favorite area (if you want to lay on the beach book near the beach)”
Emile33, 23 May 2017 | Read review
5 of 5
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USD 530* /night
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Prices are for 1 room, 2 adults
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