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Grand Riviera Princess All Suites Resort & Spa

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7,274 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Riviera Princess All Suites Resort & Spa
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Showing 5,435: English reviews
Philadelphia, Pennsylvania
Reviewed 13 December 2014

We recently stayed at the Grand Riviera Princess over Thanksgiving week (late November 2014) in the family platinum accomodations. The room came with a king size bed and bunkbeds for the kids, a bath tub with water jets, a balcony overlooking a swimout pool, and they also conveniently located the family rooms close to a dedicated children's pool area with...

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2Thank Alex R
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Alex R., Thanks for having visited our resort for your recent vacation and for taking the time to share your feedback of your experience. It is nice that you had a good overall experience as it is our aim to ensure that our guests are satisfied. Thank you for choosing Grand Riviera Princess and please do visit us again....

Reviewed 12 December 2014

Beautiful resort, big pool areas, nice beach ( sometimes strong waves but for adults is ok). very good food at the buffets, a little bit difficult to get room for dinner in the other restaurants (french, italian, mexican etc). We loved the mexican restaurant. Excellent attention all the time, clean spaces. It has a sport bar where you can get...

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Thank Maria Antonieta G
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Maria Antonieta G., We truly appreciate your review and we are very happy to know we did not disappoint you. So, if you had a great relaxing vacation we accomplished our main goal. The staff of Grand Riviera Princess will be proud to serve you once more and to make you feel like at home. Looking forward to your...

Reviewed 11 December 2014

I wouldn't listen to much to the Bad reviews. The resort is beautiful and amazing. The laguna villa suites are well worth the little bit more you have to pay.the food at the buffet was good as long as you remember it's a buffet not gourmet. We tried 3 of the restaurants. teppanyaki Mama Mia and the steak house. Teppanyaki...

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2Thank serenaescobar
Cambridge, Ontario, Canada
Reviewed 11 December 2014

My family and I stayed in the Princess Family section of this resort Dec 2-9/14. Overall the resort was beautiful. The grounds were clean and well maintained. The room and balcony were very big. I was impressed that the hotel was accommodating to 3 children and had bunkbeds, as many resorts only allow four people per room. The staff was...

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2Thank Laura U
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Laura U., Thank you so much for share your comments with the community of TripAdvisor. We are very glad to know about your wonderful holidays in Grand Riviera Princess. That is the reason why we work for. We will take into account your suggestions, and will try to better up to make your next stay unforgettable. We are looking...

Sunderland, United Kingdom
Reviewed 11 December 2014 via mobile

Stayed here for 2 weeks,and found it to be the best hotel I have stayed in,the food,drinks and service are all excellent,the hotel itself is always spotlessly clean and all the staff are a joy to the hotel Thanks for a wonderful holiday and we will be returning in the near future

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1Thank bigbull14
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear bigbull14, We are very thankful & pleased that you kindly devoted some of your valuable time to share your experience with us. This really does motivates us to continue to maintain and improve standards, always striving to put service first at the heart of everything we do as is our culture. On behalf of all the team here at...

Houston, Texas
Reviewed 11 December 2014

we stayed at the grand riviera princess for a week novemebr 27th - december 4th,2014.it was an overall nice resort,the room ,we stayed in a platinum suite was great,clean,very large and everything was in excellent working order.housekeeping was great and checked everyday for refiling the mini-bar.the food was good and even the buffets were very good,food fresh and plenty of...

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1Thank mike l
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear mike l., It gives us great joy & pleasure to know that we met your expectations and I would just like to mention that it truly was an honor to have you here with us in the hotel, your home in Mexico Comments like yours motivate us constantly to do our best to maintain the quality of the service...

Vancouver, Canada
Reviewed 10 December 2014

The Laguna Villas are the only way to go. we were totally unaware what the black wristband was all about. It didn't take long to find out. It was definitely, privilege. You had your own pool, with an age restriction of 18. Your own concierge, who booked all of your dinner reservations for you. There was bar service from 7AM...

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2Thank Peter T
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Peter T., It really is a pleasure to hear that you enjoyed an excellent stay here with us. In each department of our hotel we are always striving to meet and exceed guest expectations ensuring that all of our guests experience the warmth and charm that are so characteristic of our hotel. We hope to see you back here...

Saskatchewan, Canada
Reviewed 10 December 2014

First off I have never been a person to write a review but I read them often, we picked this resort to get married at in November 2014 and stayed for 2 weeks!!! I checked out the reviews and thought this would be the best place for me and my husband to have our dream destination wedding, the resort seemed...

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5Thank muffin_33220008
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear muffin_33220008, We appreciate your comments, which help us to improve our services each day more. We are truly sorry to know that you did not enjoy your stay with us; despite we are always working to provide our guests with the best service and give them as most relaxation and enjoyment as possible. We have discussed your review with...

Sheridan, MI
Reviewed 10 December 2014

My husband surprised me with a trip to Grand Riviera Princess for my birthday. We visited the all inclusive resort from December 3-7, 2014. I'm going to start with the positives: The grounds are BEAUTIFUL and well maintained. We enjoyed the buffets. Pool is HUGE and the bartenders were generous in making our drinks - before we even tipped them...

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3Thank KMHSheridan
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear KMHSheridan, We thank you very much for choosing Grand Riviera Princess as your home far away from home. I would like to thank you also for your kind sincerity about your experience with us, this motivate us to continue improving to leave a positive mark on each and every one of our customers. Thank you for your observations and...

Toronto, Canada
Reviewed 9 December 2014

Such a beautiful resort!!! Staying in the Villa Laguna part of the resort was absolutely breathtaking. The butler by the pool was fantastic and the room service was impeccable. The outdoor shower was an amazing experience and the cleanliness of the resort was spectacular. I was also very impressed that there were a few beautiful cats that were domesticated and...

Review collected in partnership with this hotel
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4Thank JH_angel
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear JH_angel, Thank you very much for sharing your positive impressions on your stay at Grand Riviera Princess. I am delighted to know about the great time you recently had at our lovely hotel. I can assure you that taking care of our guests is what we do best. Our wonderful staff is always willing to go the extra mile...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $273 - $648 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#25 Business Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#43 Luxury Hotel in Playa del Carmen
#52 On the Beach Hotel in Playa del Carmen
#65 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Riviera Princess All Suites Resort & Spa staff and other travellers.
1,499 questions
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Questions? Get answers from Grand Riviera Princess All Suites Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The ground floor rooms border the walkways, might be noisy.”
 of 5 bubbles 638heidif, 18 Jan 2017 | Read review
“We had a room on the outside of the inner space of the hotel but enjoyed the quiet that provided and still had a lovely view.”
  • Our room service made fun shapes everyday with the towels.
 of 5 bubbles Cindy_McNeice, 17 Jan 2017 | Read review
“There is a cart going between beach and lobby, so being close to either is not an issue.”
  • Nice siced balconey, but no drying rack
  • swim-up pool,
 of 5 bubbles janaguillon, 16 Jan 2017 | Read review
“Go Platinum or stay home”
 of 5 bubbles ramblindan2017, 13 Jan 2017 | Read review
“If you can, get a swim-out suite. Blocks 6 and 7 are conveniently located, close to everything.”
 of 5 bubbles mosaic, 12 Jan 2017 | Read review
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