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Grand Riviera Princess All Suites Resort & Spa

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7,125 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Riviera Princess All Suites Resort & Spa
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Showing 5,331: English reviews
uk
Reviewed 27 October 2014

Had a great holiday staying here and any problems we encountered were soon sorted. After reading reviews about long check in times we decided that on arrival one of us would sort the cases while the others ran like Usain Bolt in to get the front of queue. This proved extremely successful as as soon as we checked in and...

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Helpful?
1Thank webilly
Sarman C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, Please receive the warmest greetings from Grand Riviera Princess. Thank you so much for having chosen us as your vacation destination. Thank you as well for providing us with first hand experience to continue improving our service. It was an honor to have welcomed you home and we look forward to making your next stay a memorable experience!...

Saskatchewan, Canada
Reviewed 27 October 2014

We spent a week here for our honeymoon. After reading tons of reviews, we were a little concerned with our choice. After spending a week at the resort, I am wondering if we stayed at the same place as all the negative reviewers. Resort: Yes, the resort is big which I thought I wouldn't be a fan of as we...

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Helpful?
1Thank smith858
Sarman C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear smith858, Thank you so much for this comprehensive review! Travelers will greatly appreciate your advice and tips. We are pleased to see that you and your husband enjoyed your stay with us. Your comments will be shared with all necessary team members. We look forward to welcoming you both back to your home in Playa del Carmen. Please feel...

Durham, United Kingdom
Reviewed 27 October 2014

The hotel and its facilities certainly rival other 5 star hotels; however there were continued issues which I believe came down to ineffective staff training. All staff we encountered were polite but as soon as there was any kind of issue they did not know how to deal with this and did not refer this to management - in fact...

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Helpful?
2Thank Kelly D
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Kelly D, Thanks you for sharing your experience from your recent stay with us. We are sorry to hear about your inconveniences and like to sincerely apologize for not meeting your service expectations. Again, I am so sorry to read our facilities did not meet your expectations during this visit but would like to thank you for your feedback....

Liverpool, United Kingdom
Reviewed 27 October 2014

just got back from a amazing 11 days at this hotel , ,food is amazing enough varitey to suit everyone , you could eat 24hrs a day if you wanted to ,staff are the friendliest iv ever meet, id advise everyone to upgrade to a swim up room ,nothing nicer than waking up in the morning having a early swim...

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Helpful?
1Thank carol0151
Sarman C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your experience. We are pleased to confirm it was a wonderful one. It was a true delight to host you and offer you the exceptional service you deserve and we are highly known for. We appreciate your comments. Thank you for choosing us as your holiday destination in the Riviera...

Witham, United Kingdom
Reviewed 26 October 2014

We spent 10 days on a family holiday in this fantastic resort, clean friendly amazing food, we cannot fault anything we booked with Thomson and flew on the the Dreamliner 787 which we can highly recommend. If you are looking for a holiday of a lifetime book this holiday you won't regret it!!

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5Thank Renee R
Sarman C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Renee R., We are glad to know you enjoyed a great family vacation. Thank you for choosing and recommending our resort, and also sharing your feedback, which serves as motivation for our team and at the same time helps us to improve our service. It was a pleasure to have served you and we look forward to hosting you...

Yellowknife, Canada
Reviewed 25 October 2014

I had a great time at this resort. Went with a friend and made many more when I got there. We had a swim-out room and I will never go to another resort without booking one. So awesome. The stairs go right from the balcony down into a pool. In this pool, you could swim right around the resort to...

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Helpful?
4Thank Jill709
Sarman C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Jill709, Thank you for sharing your experience. Your feedback is greatly appreciated and it helps us improve our ability to serve you and others. Thank you for bringing to our attention the aspects from our resort that you feel could be enhanced as well. We work on a daily basis on improve our overall quality in order to meet...

Walsall, United Kingdom
Reviewed 24 October 2014

Hi there writing this review on my last few days of holidays,on arrival the hotel looks well kept and the lobby looks real nice,as others have stated there is a wait which is not good after traveling for so long,this could be improved with extra staff i think,so be prepared to wait to check in,the rooms am very nice and...

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Helpful?
2Thank martinjlynch
Sarman C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear martinjlynch, we appreciate you have taken the time to share your experience during your recent stay at Grand Riviera Princess. We welcome and appreciate our guests’ comments as an integral part of monitoring the quality of our products and services. It was troubling to read that you were not pleased with the quality of service we strive to provide...

California
Reviewed 24 October 2014

I rate this experience very good, but with a few concerns. I must say, after reading all the bad reviews, we too, were concerned. But once we got there .... We were very satisfied. Everything about this resort was very good. The staff extremely friendly, food was delicious, beach was well maintained, drinks were great, bed/pillows very compfortable. Never an...

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Helpful?
2Thank Ries209
Sarman C, Gerente de Operaciones at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Ries209 Thank you very much for your recent visit to Grand Riviera Princess All Suites Resort & Spa and for sharing your experience with us, we appreciate your time taken to dedicate a few words. I have shared your comments with my team, and we are working to improve our areas of opportunity in the Front Desk to optimize...

Neosho, Wisconsin
Reviewed 24 October 2014

Stayed OCT 11-18th. We are Royal HolidayTime share owners. First time here. Have stayed at Park Royal in Cozumel and Cancun. Love this just as much, however MUCH LARGER. Lots of walking for which we were glad since you eat and drink more than home..Who really wants to gain weight when they are on vacation....?? Be glad your walking. Royal...

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Helpful?
6Thank tmend
Sarman C, Gerente de Operaciones at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear guest, We are very grateful for your comments on the hotel but more so for your comments on the staff and service, I’ll make sure they receive them. We want to thank you as well for recommending us with other travelers. We also appreciate and thank you for your observations, our Executive Chef will look into it. My team...

Manteca, California
Reviewed 23 October 2014

So let's start with 1 1/2 wait to check-in in a beautiful lobby but extremely hot ! It's a open lobby elevated . Beautiful but not practical, if they just installed fans it would better. Unacceptable wait time to check in!. If you did not pay for platinum you have to pay for wifi $69.00 for the week and only...

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Helpful?
1Thank lovemexico2002
Sarman C, Gerente de Operaciones at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear lovemexico2002 I appreciate you have shared your observations regarding your vacation at our hotel. I am happy to hear that you truly enjoyed our facilities, service and food, although we continue working to improve our service. I will be glad to know that you are returning to stay at our hotel, where we will be more than pleased to...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $292 - $669 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#25 Business Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#44 Luxury Hotel in Playa del Carmen
#52 On the Beach Hotel in Playa del Carmen
#65 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Riviera Princess All Suites Resort & Spa staff and other travellers.
1,421 questions
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Questions? Get answers from Grand Riviera Princess All Suites Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Platinum was worth it!”
 of 5 bubbles 840rashidas, 9 Dec 2016 | Read review
“The Villa rooms are the best value and privacy. And on a much smaller level this way you get to meet new people.”
 of 5 bubbles _deepetten, 9 Dec 2016 | Read review
“7000 block as its in the middle of the resort”
 of 5 bubbles sillysitter, 8 Dec 2016 | Read review
“Don't have room near mangrove swamp.”
 of 5 bubbles suffolkvisitor2311, 7 Dec 2016 | Read review
“Swim out room is the way to go!”
  • Swim out suite
 of 5 bubbles 827VanessaG, 6 Dec 2016 | Read review
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