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Grand Riviera Princess All Suites Resort & Spa

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Grand Riviera Princess All Suites Resort & Spa
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7,404 Reviews from our TripAdvisor Community

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Showing 5,527: English reviews
New York City, New York
Reviewed 11 February 2015

The resort grounds are absolutely beautiful. Upon arrival, our "suite" was ready, however, I wouldn't really call it a suite. We were in the back, ground-level, in a very musty-smelling, regular-sized hotel room. I'll say one thing, the bathroom was beautiful. So we called to ask if they could move us. Which they did. Into another musty room. The sheets...

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5Thank dbarroness
Saint Louis, Missouri
Reviewed 10 February 2015

My husband and I visited for 4 nights in Feb 2015 and stayed in the Laguna Villa Suites. I have debated rating this resort "average" instead of "very good" because the food was so bad, but because of the other positive experiences, I believe "very good" is appropriate. I will highlight below. Food - I'll start here since this was...

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8Thank TravelbugMissouri
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, I would like to thank you for your preference in selecting Grand Riviera Princess for your vacations, as well as for letting us know about your recent experience. In our effort to continuously improve the quality of our services and facilities, we put our greatest interest and value in our guest's opinion. Beforehand, I want to apologize if...

Vancouver, Canada
Reviewed 10 February 2015

The grounds, pools and sitting areas at this resort are beautiful, but that is where it ends. I stayed there from February 1-8, 2015. The buffet food was a best barely edible. The supposedly hot dishes were actually room temperature which is very risky for bacteria growth. Right after eating lunch on my last day there I became violently ill...

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2Thank Dianne S
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Dianne S., Thank you for taking the time of sharing your experience at Grand Riviera Princess with the TripAdvisor Readers. We are surprised to learn about the inconveniences experienced. Your observations will be shared with all areas concerned as guest feedback is important to us, and ultimately is how we measure our success. If we are fortunate to welcome...

Des Moines, Iowa
Reviewed 10 February 2015

The short of it is this was just okay... We upgraded for minimal cost to a private villa which also granted us access to much more than the average person. Rooms and pools were very lovely but the beach front rather sucked. Firstly man is it a walk to the beach..I'm not even remotely kidding. Once there the service was...

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2Thank Shakacie
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Shakacie, We truly appreciate the time you have taken to share with us your impression about your stay at Grand Riviera Princess. We are disappointed that we were unable to meet your expectations to the fullest. We generally receive very favorable comments about our staff and the service they provide; unfortunately in this instance, it would appear that is...

Canada
Reviewed 10 February 2015

We stayed for two weeks in the platinum suites. I traveled with my wife, son and 22 month old grandson. We rented two rooms next to each other in the 5000 block, the rooms were in the back just behind the beach, quiet and secluded. The rooms were cleaned each day, the fridge was restocked and we had numerous calls...

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4Thank BryanSandra
Salisbury, United Kingdom
Reviewed 10 February 2015

My wife and i stayed at the resort for 2 weeks .The suites are spacious and well decorated. The Villas (24 in total) are superb and provide access to an adult only pool shared by only Villa guests.They are very clean and daily cleaning insured the high standard was kept. The choice of food was varied, and of a very...

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6Thank Mark E
Reviewed 10 February 2015 via mobile

Had a fantastic time at this beautiful resort. Food was great. We tried every restaurant except fondue (not for us) The suite was beautiful and kept clean everyday. Could have been restocked more often. The only downsize is that due to the sheer size you rarely met the same people twice. Gorgeous grounds, fantastic service. Loved it

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2Thank Natalee A
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Natalee A., We are very pleased to read that you enjoyed a great get away, thanks to the accommodating staff and spotless property. I would like to welcome you once again and continue providing the most fantastic experiences. Best Regards, Obed Canche Grand Riviera Princess All Suites & Spa Resort

Reviewed 9 February 2015

We just returned home from this resort. We stayed from Jan 28-Feb 3, 2015. I wish that we did not read the reviews that have been posted on here negatively prior to us going as it gave us a lot of worries that were very unnecessary. Food - We have stayed at many different resorts over he years and by...

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7Thank pissedoffatsclub
Maynard
Reviewed 9 February 2015

1/31/15 to 2/7/15. 5 rooms, 10 adults requested king beds, swim up suites, All of us got 2 queens pushed together. Hard as a rock, pillows were terrible. Rooms poorly stocked, Wifi was a joke. Pools weren't cleaned daily, lots of debri floating. Afternoon sports bar food was terrible and your only choice from 3-6pm, definitely need more choices. Beach...

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3Thank dcishere99
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear dcishere99, Thank you for taking the time to provide us your feedback about your stay with at Grand Riviera Princess. We really thank you for your kind comments about the staff and facilities. It appears as though not all your expectations were met. Our goal is to make each one of our guests’ vacations relaxing and we look to...

Reviewed 9 February 2015 via mobile

I would eat prison food off a dirty floor before i would eat there ever again... Absolutely horrible. I really like some of the staff they did a great job. Our room was always clean. ...but the food was something else. On our last day i looked over at another table and this guy took a bite out of something,...

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2Thank Kara D
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Kara D., Thank you for taking time to share with us your comments. I would like to offer you our apologies for any bad experience that you have had during your vacation. We respect your point of view and we hope that you can find a good place that fits your needs in your future vacation. I hope you...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $257 - $522 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#25 Business Hotel in Playa del Carmen
#43 Top resorts Hotel in Playa del Carmen
#48 Luxury Hotel in Playa del Carmen
#55 On the Beach Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Riviera Princess All Suites Resort & Spa staff and other travellers.
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Questions? Get answers from Grand Riviera Princess All Suites Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Swim-Up room pools tended to be crowded with children, as they were quieter and shallower than the party pools. Would not recommend.”
 of 5 bubbles Brontejohnston, 22 Feb 2017 | Read review
“Most rooms are identical inside (family rooms have bunk beds). No beach views from any room.”
 of 5 bubbles 7continentsTO, 22 Feb 2017 | Read review
“If you pay the extra for the Platinum Suites, you won't be disappointed.”
 of 5 bubbles samantharM9842XZ, 22 Feb 2017 | Read review
“All rooms are very nice from what I seen.”
 of 5 bubbles morsby, 21 Feb 2017 | Read review
“7000 block- closer to buffets/pools, far from beach. Ask for ground floor--views aren't worth climbing all those stairs!!”
 of 5 bubbles Dino033, 21 Feb 2017 | Read review
5 of 5