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Grand Riviera Princess All Suites Resort & Spa

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Grand Riviera Princess All Suites Resort & Spa
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7,392 Reviews from our TripAdvisor Community

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Ottawa
Reviewed yesterday NEW

We travelled to the Grand Riviera Princess in early December, 2016. We booked a swim up suite, which I found to be well worth the upgrade. We are beach people, but it was nice at the end of a long hot day to walk outside of your room and go for a dip without having to put your shoes on....

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1Thank LadyInOttawa
Reviewed yesterday NEWvia mobile

Great to have an adult area on the beach. we like sitting at a bar but only found one with seats. The bartender's were awesome, thanks Alejandro and Paulino for a wonderful time!!!!! Thanks also to Enrique!!! Great people and very hard workers.

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2Thank Ellen K
Waterton Lakes National Park, Canada
Reviewed yesterday NEW

We had a great time at this resort. Upgrading to platinum was definitely worth it. Our room had an awesome view of the ocean. The chill out restaurant was well worth the extra dollars particularly if you like lobster. These were the biggest lobster tails we have had. The sports bar was fantastic- great paninis. Liliana was awesome in the...

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1Thank Tamidietrich
Reviewed 2 days ago NEWvia mobile

Had an amazing time here, room was great, pools are beautiful and so was the beach. Plenty of variety, if you want a fun busy party pool they have that but plenty of nice quiet spots for the rest of us. The food is really good, not over the top fantastic but if you want fantastic at all-inclusive you reallt...

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Helpful?
1Thank shayfish140
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear shayfish140: Thank you very much for sharing your experience with the trip advisor community, your comments help us to continue continue improving to provide you with excellent service. We hope that you allow us to become your holiday destination in the near future. Best Regards.

Calgary, Canada
Reviewed 2 days ago NEW

Food: Buffets were ok at best, not good, just ok. Focus on quality instead of quantity. The omelette lady is far too slow. It takes 60 seconds to make an omelette. Mexican restaurant and Miso were good. Staff: Great. The cleaning staff are fantastic, tip them well. Pools: Good. They need some serious retiling. Good, not great. Beach: I don't...

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Helpful?
2Thank Richard T
Pilar O, Community Manager. at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Richard T: Thank you very much for sharing your experience with the trip advisor community, reading comments like yours is very useful, because with this we can know our area of opportunity to improve and provide a better service to our guests. We are looking forward that you give us the opportunity to be the destination of your holiday...

Calgary Canada
Reviewed 2 days ago NEWvia mobile

We just got back. Missing the palm trees and blue sky. Booked a Sunwing package. For some reason Sunwing cannot get a flight out on time. But the guys that run the transfer service and resort reps are great. This resort is HUGE. It will take 15 mins to walk from the lobby to the beach. When you arrive tell...

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Helpful?
2Thank longinforabeach
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear longinforabeach: Thank you so much for sharing your experience at Grand Riviera Princess, we work to provide our guests with excellent service, our staff is an indispensable part of our success. We are glad that you enjoyed the shows and the variety of cuisine on offer. We look forward to welcoming you again in the near future. Warm Regards.

Campbell River, Canada
Reviewed 3 days ago NEW

This resort was fabulous. At first I was a bit disappointed in the lack of view from the rooms, but then I discovered that the resort had preserved a strip of land between the beach and resort grounds for conservation purposes and it was fantastic. Each day walking through the mangroves to the beach was beautiful, so many birds and...

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Helpful?
2Thank Jen181792
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Jen181792: Thank you very much for your feedback, your comments are very helpful to us, as we can improve in the areas you mention, thanks for your confidence we would be very happy to host you again in the near future. Best regards.

Ottawa, Canada
Reviewed 3 days ago NEW

At the end of January, I spent a week at Grand Riviera Princess with a friend, 2 women in our fifties. We had a great time. I was a little confused before we went about the difference between the Sunset and the Riviera but it’s essentially one big resort. We stayed in the Family Club on the Riviera side. Our...

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Helpful?
3Thank janjan93
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear janjan93: Thank you very much for sharing your experience with the trip advisor community, your comments are very important to us, comments like yours make us keep improving to provide you with unique experiences. We look forward to hosting you again in the near future. Best Regards.

Reviewed 3 days ago NEWvia mobile

Just return from our 8th visit. It really feels like home at this resort. We always stay at the villas, it is so nice with the cabanas and in pool loungers. The pool bar staff are so fun. We always miss our waitress Margarita she is so very good at her job also Pedro and Hector are the best bartenders....

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Helpful?
2Thank Andy L
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Andy L: First of all, thank you for making Gran Riviera Princess your holiday destination year after year, reading comments like yours makes us keep on improving to provide excellent service to our guests. Our staff is the key to achieving this and we will send your comments to Margarita, Pedro, Hector, Roger, Angel and Octavio. We appreciate your...

Seaforth, Canada
Reviewed 4 days ago NEW

My husband and I had a great trip to this wonderful resort. We stayed for 1 week, met lots of friends and had a great time. At first I felt a little overwhelmed at the sheer size of it, but once you find your way around it's not a problem at all. We mostly hung around the 'party pool', where...

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Helpful?
3Thank canadianchristie
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear canadianchristie: Thank you very much for sharing your experience with the trip advisor community, that kind of comments motivate us to continue improving to provide you with an excellent service. Our collaborators Balam, Ricardo and Marianna, will be happy to hear your comments. We hope to be able to host you again in the near future. Best Regards.

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $257 - $526 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#25 Business Hotel in Playa del Carmen
#43 Top resorts Hotel in Playa del Carmen
#48 Luxury Hotel in Playa del Carmen
#54 On the Beach Hotel in Playa del Carmen
#64 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Riviera Princess All Suites Resort & Spa staff and other travellers.
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Questions? Get answers from Grand Riviera Princess All Suites Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 4115 had a great view of the ocean”
 of 5 bubbles Tamidietrich, 20 Feb 2017 | Read review
“Family Club”
 of 5 bubbles 764richardt, 19 Feb 2017 | Read review
“Platinum area, any room”
 of 5 bubbles Jen181792, 18 Feb 2017 | Read review
“Rooms in the family club are great even if travelling without children .”
 of 5 bubbles janjan93, 18 Feb 2017 | Read review
“Don't get a bottom floor... smells of mould!”
 of 5 bubbles canadianchristie, 17 Feb 2017 | Read review
5 of 5