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Grand Riviera Princess All Suites Resort & Spa

Traveller (11478)
Pool & Beach (2075)
Room & Suite (1799)
Overview
Prolongacion 5ta Avenida Mza 2 Lote 6, Playa del Carmen 77710 Mexico See on map
Name/address in local language
AMENITIES
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star accommodation
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Reviews (10,218)
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7,593 results
Traveller rating
3,226
2,387
1,110
468
402
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LanguageEnglish
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3,226
2,387
1,110
468
402
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1 - 5 of 7,593 reviews
Reviewed yesterday via mobile

So I had low expectations coming in based on some dated photos posted on the travel websites & I just wanted a simple relaxing vacation. Well to my surprise grand princess more than delivered!! From the moment you arrive, you'll be blown away by how...More

Date of stay: December 2018
Thank Indotraveller_10
Reviewed yesterday via mobile

Spa hurt me, I left in the middle, tried to get refund, management is pathetic, still not handled at checkout after 4 days. Food is terrible, rooms have only 1 power outlet, no place but the bathroom to plug in coffee maker.

Date of stay: December 2018
Thank sharis186
Reviewed yesterday via mobile

The food is diner quality not good for vegetarians or vegans. There are tons of extra charges for everything The customer service is very poor The spa tells lies, if you get hurt and cancel they still charge you. You can’t check out or leave...More

Date of stay: December 2018
Thank Nannoneto
Reviewed 2 days ago via mobile

Checked in on the 27th November for 7 nights with 3 female friends. From start to finish we couldn't fault anything. Everything is on a grand scale here. We used the smaller buffet restaurant for breakfast as it was quieter than the others. Alejandro was...More

Date of stay: November 2018
Thank JackieR007
Reviewed 2 days ago via mobile

Platinum is the way to go. Consierge service at the hotel and on the beach. No need to go to pool side for service, just head to platinum beach area. Plenty of hard working servers. During our stay our beach consierge Eduardo was great, He...More

Date of stay: December 2018
Thank medicblue
View more reviews
About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Beachfront
Pool
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Free Parking
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Free Parking
Wheelchair Access
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
USD 133 - USD 403 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#30 Green Hotel in Playa del Carmen
#49 Top resorts Hotel in Playa del Carmen
#53 Family Hotel in Playa del Carmen
#61 Luxury Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#69 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 133 - USD 403 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#30 Green Hotel in Playa del Carmen
#49 Top resorts Hotel in Playa del Carmen
#53 Family Hotel in Playa del Carmen
#61 Luxury Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#69 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Photos
Traveller (11,478)
Pool & Beach (2,075)
Room & Suite (1,799)
Dining (738)
Family and Play Areas (127)
Business Centre & Event Rooms (29)
Amenities (26)
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Questions & Answers
Ask a question
sophialop28
13 December 2018|
Answer
Response from happyholidayUk |
It’s all branded alcohol e.g Gordon’s Gin , Captain Morgan Rum, Jack Daniels Whiskey etc ..
1
Vote
sophialop28
13 December 2018|
Answer
Response from BUDDYV | Reviewed this property |
The best and safest way is to pre book online with a reputable transfer company like Amstar, Happy Shuttle, etc. You will be much safer in a van than in a taxi with a wild driver. If you do take a taxi pesos may be better
1
Vote
Room Tips
"Villas upstairs close to pool entrance and main lobby."
_deepetten
4 days ago
Read review
"Platinum suite is the way to go private checkin private concergie"
A1542ECtonyc
5 days ago
Read review
"We didn’t stay in one but I hear platinum rooms are well situated."
mayhewl
1 week ago
Read review
"No complaint with room,was always clean and tidy.Any service that had to be done was done quickly and..."
Maps43696036368
1 week ago
Read review
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