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Grand Riviera Princess All Suites Resort & Spa

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Grand Riviera Princess All Suites Resort & Spa
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7,100 Reviews from our TripAdvisor Community

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Showing 5,313: English reviews
Greenville, South Carolina
Reviewed 2 days ago NEW

This was our second time in Playa. Our expectations were really high about the hotel, food, entertainment, staff etc. as our last experience in Mexico was amazing. First, the hotel is huge which I found as negative since if you are staying near the beach and want to go to the front entrance you will have to wait for a...

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Helpful?
Thank Stephanie O
Laval, Quebec, Canada
Reviewed 2 days ago NEW

We've vacationed at a number of all-inclusive resorts over the years and the Grand Riviera Princess certainly rates among the best. Overall, our suite in the Platinum Riviera was marvelous, the food, be it in the buffets or the à la carte restaurants, was very good and the service was excellent. A breakdown follows: Check-in: Minutes after arriving, we were...

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1Thank ceebee308
london
Reviewed 3 days ago NEW

It is our first time at this resort and all i can say it is worth it!i liked the reception area ,open spaced very very tropical feeling.The rooms were so big and they have everything you need,we stayed in a junior room suite .I really enjoyed the green spaces ,well maintained,all the species of birds and coati families,aswell the iguanas.The...

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1Thank deea_24
Reviewed 3 days ago NEWvia mobile

Stayed for 2 weeks, amazing resort for the money, so clean!! Shout out to Abi-something man in the riviera buffet in the evenings. Beach is beautiful, deluxe junior suite was massive! Staff are so friendly. Good range of food. 10 minute walk not half an hour from reception to beach. Would go again!

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Helpful?
1Thank Claudia A
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Claudia A Thank you for taking the time to share your feedback of your recent stay. Thank you very much for choosing The Grand Riviera Princess to stay on your vacation, your opinion is very important to us. We hope very soon for another rejuvenating experience with us and we will be able to welcome you back to the...

Ontario, Canada
Reviewed 3 days ago NEW

This Holiday was supposed to be total relax as my wife was getting over a long sickness so we just wanted to rest. First don't get me wrong in this review this was a large very well kept resort with staff working their buts off to please. Our issue was we Paid For Platinum Level and our room was not...

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Helpful?
Thank Mark S
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Mark S Thank you for taking the time to share your feedback of your recent stay. In Princess our main goal is that you have a great vacation and make you feel comfortable and we’re glad to read we meet your expectations We hope that we will be able to welcome you back to the Resort in the future...

Portsmouth, United Kingdom
Reviewed 3 days ago NEW

My wife and myself stayed here for two weeks and we were so happy with the way we were treated From start to finish, the room was amazing, food was lovely every day, the pool bars and bar staff were top notch, All in all I couldn't find any thing that was disappointing

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1Thank tom m
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear tom m, Thank you in advance for sharing your feedback with us and we are pleased to hear that the resort met your expectations We hope that we will be able to welcome you back to the Resort in the future to show you how we are improving our services and facilities. Best regards;

Reviewed 4 days ago NEW

This is our second time at this hotel and again we had a wonderful time. We spent most of our stay at the chill out lounge. We arrived there on October 2 2016 ( been busy I am only getting time to write a review now ) we made reservations at the chill out the first night we arrived.. a...

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1Thank derek k
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear _kavanaghg Thank you very much for sharing your positive comment on our TripAdvisor platform Comments like yours makes us attempt more to provide our service every day. We will share your words with Ana, Geraldine, Vicente, Juan & Miguel they will be happy to hear your words. We hope that in the future we can have him back with...

Reviewed 4 days ago NEWvia mobile

My overall view of this resort is reasonably positive, there is however quite a few things that require attention. The gym is actually quite well equipped, but no more than would be expected from a resort claiming 5 star status. The dining in this resort varies greatly between the restaurants available, most served cold meals as they prepare food first,...

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1Thank Adam W
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Adam W. Thank you for choosing us as your holiday destination. We are glad to read you enjoy several areas of our resort, however we are really disappointed that it wasn't enough to met your expectations. We will definitely take actions in the matter in order to keep improving our services and facilities. We would like to have a...

Edmonton, Canada
Reviewed 4 days ago NEW

Resort is very clean. Food was only average, I expected far more seeing as how this is listed as a 5 Star resort. Service staff in the buffet areas were at best average. We often sat at tables that were partially set, waited a long time to be greeted and even longer for beverages. The A La Carte restaurants were...

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Helpful?
Thank JP J
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear JP J. Thank you for taking the time to share your experiences with the Trip Advisor community. We have taken all your feedback on board and this will be used constructively to perfect our Grand Riviera Princess experience. We have carefully noted each point you mentioned and will share it internally. We take our guest´s opinions very serious. Feedback...

North Port, Florida
Reviewed 4 days ago NEW

This was our first stay at the Grand Riviera Princess and it was OUTSTANDING! The resort is absolutely beautiful. The grounds are well kept and stunning. The rooms were very clean and comfortable. Housekeeping did a wonderful job and we loved the towel creations that were left for us every day. The food was fantastic. We ate breakfast every morning...

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Helpful?
1Thank toolmanpm
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear toolmanpm, Thank you for taking the time to share your feedback of your recent stay. In Princess our main goal is that you have a great vacation and make you feel comfortable and we’re glad to read we meet your expectations We hope that we will be able to welcome you back to the Resort in the future to...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $284 - $663 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#25 Business Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#44 Luxury Hotel in Playa del Carmen
#52 On the Beach Hotel in Playa del Carmen
#65 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Riviera Princess All Suites Resort & Spa staff and other travellers.
1,417 questions
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Questions? Get answers from Grand Riviera Princess All Suites Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are good in my opinion.i like the colonial/hacienda style.”
  • the grounds
 of 5 bubbles deea_24, 3 Dec 2016 | Read review
“The rooms are beautiful and comfortable. If walking long distances is difficult this resort is very large so I would recommend getting a room closer to the tram stops. My wife just had a total knee replacement 8 weeks prior to our vacation and the tram/ shuttle was an excellent way to get from one end of the resort to the other. ”
 of 5 bubbles toolmanpm, 2 Dec 2016 | Read review
“I would definitely ask for a room closer to the beach as well as the first floor. Their are elevators but not convienient.”
 of 5 bubbles Hottubinit, 2 Dec 2016 | Read review
“The rooms were not stocked well with shampoos and conditioner. ”
 of 5 bubbles 862katr, 2 Dec 2016 | Read review
“Stayed in the villas”
 of 5 bubbles Dchapin, 1 Dec 2016 | Read review
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