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Grand Riviera Princess All Suites Resort & Spa

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Grand Riviera Princess All Suites Resort & Spa
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7,384 Reviews from our TripAdvisor Community

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Showing 5,515: English reviews
Calgary, Canada
Reviewed yesterday NEW

Food: Buffets were ok at best, not good, just ok. Focus on quality instead of quantity. The omelette lady is far too slow. It takes 60 seconds to make an omelette. Mexican restaurant and Miso were good. Staff: Great. The cleaning staff are fantastic, tip them well. Pools: Good. They need some serious retiling. Good, not great. Beach: I don't...

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Helpful?
Thank Richard T
Calgary Canada
Reviewed yesterday NEWvia mobile

We just got back. Missing the palm trees and blue sky. Booked a Sunwing package. For some reason Sunwing cannot get a flight out on time. But the guys that run the transfer service and resort reps are great. This resort is HUGE. It will take 15 mins to walk from the lobby to the beach. When you arrive tell...

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Thank longinforabeach
Campbell River, Canada
Reviewed 2 days ago NEW

This resort was fabulous. At first I was a bit disappointed in the lack of view from the rooms, but then I discovered that the resort had preserved a strip of land between the beach and resort grounds for conservation purposes and it was fantastic. Each day walking through the mangroves to the beach was beautiful, so many birds and...

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2Thank Jen181792
Ottawa, Canada
Reviewed 2 days ago NEW

At the end of January, I spent a week at Grand Riviera Princess with a friend, 2 women in our fifties. We had a great time. I was a little confused before we went about the difference between the Sunset and the Riviera but it’s essentially one big resort. We stayed in the Family Club on the Riviera side. Our...

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3Thank janjan93
Reviewed 2 days ago NEWvia mobile

Just return from our 8th visit. It really feels like home at this resort. We always stay at the villas, it is so nice with the cabanas and in pool loungers. The pool bar staff are so fun. We always miss our waitress Margarita she is so very good at her job also Pedro and Hector are the best bartenders....

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2Thank Andy L
Seaforth, Canada
Reviewed 3 days ago NEW

My husband and I had a great trip to this wonderful resort. We stayed for 1 week, met lots of friends and had a great time. At first I felt a little overwhelmed at the sheer size of it, but once you find your way around it's not a problem at all. We mostly hung around the 'party pool', where...

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2Thank canadianchristie
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear canadianchristie: Thank you very much for sharing your experience with the trip advisor community, that kind of comments motivate us to continue improving to provide you with an excellent service. Our collaborators Balam, Ricardo and Marianna, will be happy to hear your comments. We hope to be able to host you again in the near future. Best Regards.

Ottawa, Canada
Reviewed 3 days ago NEW

My first resort trip since the mid-70s turned out to be an absolute delight. That's right, I'm not a traveller. Never understood people who yearned to go to southern climes during the winter. Hey. I’m a Canadian from the Ottawa Valley, I can handle cold and snow. I actually like it although I tend to hibernate during winter. But ......

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4Thank Sherrill W
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Sherrill W: We are glad to know that after many years of not traveling, I decided to give Grand Riviera Princess a chance, comments like that motivate us to continue working to be a great hotel. We hope to have the honor of hosting you in the near future. Warm regards.

North Providence, Rhode Island
Reviewed 3 days ago NEW

We enjoyed the resort the last time so much we did return. We upgraded to Platinum this trip and felt it was worth it, I have read some reviews and saw that some are not taking advantage of all that this offers. The rooms are not much bigger no, but you have an outdoor jacuzzi for your use, the rooms...

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2Thank Michelle T
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Michelle T: We are very pleased to have fulfilled your expectations and that your trip has been unforgettable, thanks for sharing your experience with the trip advisor community. We hope to have the pleasure of hosting you again in the near future. Best Regards.

Surrey, Canada
Reviewed 4 days ago NEW

We throughly enjoyed our stay at the Grand Sunset Riviera. Service at the buffets was always great. Enjoyed Julio Lopez every breakfast and lunch at the Snack Riviera. His exuberance also started our day with a smile. Food good but sometime alittle salty for my taste. Many activities.

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1Thank helenschindel
Pilar O, Community Manager. at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear helenschindel: Thank you so much for taking the time to leave us your feedback on your recent experience. We are absolutely delighted to read that you enjoyed your stay at Grand Riviera Princess, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable...

Sarnia, Canada
Reviewed 4 days ago NEW

Very large resort, very pretty, horrible service at check in, ( family side) Horrible concierge took 3 days to final get a restaurant booked. I don't have enough space to say everything but I will say that OMAR, ALEXINDRA, JORGE, and ALEXJANVRO ( head manager) all need a new lesson in Customer Service. We had a group of 28 people...

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5Thank brownie2576_11

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $257 - $530 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#25 Business Hotel in Playa del Carmen
#43 Top resorts Hotel in Playa del Carmen
#47 Luxury Hotel in Playa del Carmen
#54 On the Beach Hotel in Playa del Carmen
#64 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Riviera Princess All Suites Resort & Spa staff and other travellers.
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Questions? Get answers from Grand Riviera Princess All Suites Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Family Club”
 of 5 bubbles 764richardt, 19 Feb 2017 | Read review
“Platinum area, any room”
 of 5 bubbles Jen181792, 18 Feb 2017 | Read review
“Rooms in the family club are great even if travelling without children .”
 of 5 bubbles janjan93, 18 Feb 2017 | Read review
“Don't get a bottom floor... smells of mould!”
 of 5 bubbles canadianchristie, 17 Feb 2017 | Read review
“I like the higher floors”
 of 5 bubbles 185michellet, 17 Feb 2017 | Read review
5 of 5