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Grand Riviera Princess

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Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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USD 322
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Free cancellation until 17/01/22
travelup.com
USD 245
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yescapade.com
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (12927)
Pool & Beach (2439)
Room & Suite (1623)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 19/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Riviera Princess
Updated 19/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#131 of 310 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll. Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon). A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Parking
Paid internet
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Head massage
Massage
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Family Resort
Languages Spoken
Spanish

Location

Full view
Contact
Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cancun Airport44 kmSee all flights
Aerodromo de Playa Del Carmen7 kmSee all flights
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11300Reviews3149Q+A100Room tips
Traveller rating
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Popular mentions
Colin D wrote a review 14 Oct
Calgary, Canada1 contribution2 helpful votes
Prior to travelling to Grand Rivera Princess, I read dozens of reviews in search for pros/cons and travel tips prior to arriving. I travelled with my best friend to celebrate our birthdays and to relax during the last week of September - Early Oct 2021 I'll just keep it short and sweet with some thoughts about my experience & stay at Rivera Princess: Upon arrival at the resort, we were carted to the platinum club for check in and offered a drink. Unfortunately the orientation to our stay (what was included in platinum, what the resort has to offer, etc) was very short and had limited information. We were provided a map of the resort and that's all. Luckily, I had done my research prior to arriving so I was aware of everything included and the layout of the resort, but for those who do not research, this would be confusing. We were then shown to our room. The room was OK - a bit outdated, nothing spectacular. The alcohol provided in the rooms was very low quality, we gave them to other guests in the resort. The beach bag provided was helpful, I just wish there was one per person. AC was working and fridge was stocked. Didn't spend a ton of time in the room anyway other than getting ready for the evenings.*Keep your balcony door shut, as Coitis and monkeys like to rummage though rooms with open doors in search for sugar and snacks :) We decided to purchase the platinum room next to the beach, which is about a 10 minute walk from the main lobby. This is not an issue if you enjoy walking, as the grounds are beautiful and you get to visit the resort cats along the way. *There is an autocart that can take you wherever you want to go on the resort!! 24/7 room service was a huge plus - The food was delicious, especially the club sandwich, pasta of the day and chicken ceasar salad. While we were there, the sports bar, disco and casino etc were all closed due to Covid? Or maybe low resort attendance (20% full). Either way, I was disappointed I could not play pool in that beautiful Sports bar :( We ate at the buffet next to the main pool (with the columns) every morning and the food was great, good selection and not packed with people like the buffet in the main lobby. We spent many nights in the main lobby outdoor space, where there was live music, a silent disco (THE BEST SATURDAY NIGHT) and a dj that frequented the stage. The beach was beautiful, the outdoor grill was fantastic to grab a bite if you didn't want tacos by the main pool. LOTS of people out selling things, which can be pretty irritating if you're trying to relax and be left alone, but most wouldn't push a sale if you respectfully said no thanks. Now on to the best part of the resort... THE STAFF. During our week there, we met so many kind, helpful, energetic and hard working staff. Seriously though, meeting these folks and getting to know them during our stay was a highlight of the trip.. If you have the chance to meet these amazing staff members, you are LUCKY! Martin: He was our concierge for most of our trip, located in the Platinum Lounge. He helped with any/all of our needs, including setting up our COVID PCR test, providing recommendations for things to do, where to go and was generally such a wonderful guy to talk to. We would visit him every night in the Platinum Lounge just to see how his day was going and it was a pleasure to get to know him. His commitment to customer service and making our experience an excellent one was appreciated and I would recommend him to anyone who visits Rivera Princess. THANK YOU MARTIN! Susana: She is one of the runners out at both pools, zooming back and forth delivering drinks with such a wonderful sense of humour. She was very fun to chat with and would always remind us to "take your time!". THANK YOU SUSANA! Neff: She's the bartender at the main pool bar (with the columns). Not only did she provide us with top notch service, but she was very creative in going above and beyond to make us new and special drinks. You should watch her work! She is very good at what she does. I just wish there was a big umbrella for her at her bar because for a couple of hours point during the afternoon, the sun is beaming directly at her as she's working.. wow! THANK YOU NEFF! Marco: We met once at the main pool bar, but he provided us with many recommendations for great Mezcal and Tequila. Also some great recommendations for beautiful spots in Playa Del Carmen. THANK YOU MARCO! To all of the housekeeping staff: Thank you for cleaning our rooms every day! Also for the amazing music recommendations, and for the short dance party in the hallway haha! We met so many other amazing staff members as well but I these are just a few who really made a positive impact on our trip. THANK YOU PRINCESS STAFF! Overall, our trip was relaxing and the resort was beautiful. I would love to return again and spend some time in other areas of the resort when some of the places on the resort are not closed to have the full experience. Thanks for the memories Rivera Princess! <3 - Your admiring Canadian friends, Colin & Mel
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Date of stay: September 2021
Rooms
Service
Sleep Quality
Room Tip: Platinum Rooms are great! Request one on a higher level, beach facing!
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1 Helpful vote
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Response from Community Manager Princess México, Otro at Grand Riviera Princess
Responded 2 days ago
Dear Colin & Mel: Thank you so much for taking the time to write your Trip Advisor review. We always welcome your comments. We will share your comments with our Staff to motivate them to continue providing a high quality service. Hopefully next time it's a 5 out of 5 rating! The warmest greetings. We hope to return soon.
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Cesar V wrote a review 13 Oct
2 contributions1 helpful vote
I would like to say my trip was awesome and beautiful weather and clear beach waters. All the people working there were great, great service. First Captain Roberto Canela was very professional in all aspects he made you fell very welcome, chef Enrique was a great chef and professional also,Jose Luis Canal great waitress I restaurant Miso,Reynaldo and Mateo great waitress restaurant Fleur ,Roberto Pacheco great waitress in buffet,Carlita or Carlotta Jimenez from buffet was a great making omelets very friendly and always smiling, Aleyda and Pablo from restaurant Fleur great waitress, Guery and Ulices from restaurant La Vaqueria excellent waitress, Jorge and Reusael restaurant Mama Mia great waitress, Miguel from room service at the building #6 was very prompt and friendly, Francisco from buffet in the morning was friendly and helpful. They was only one person who is a captain in the restaurant Fleur by the name of Rodolfo Barrera don't know why he is a captain he's not professional at all neither friendly he makes you fell uncomfortable.
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Date of stay: September 2021Trip type: Travelled as a couple
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Response from Community Manager Princess México, Otro at Grand Riviera Princess
Responded 2 days ago
Dear Cesar: Thank you so much for taking the time to write your Trip Advisor review. We appreciate all your feedback and are happy to hear that we were able to meet your expectations. Thank you for choosing us. We share your opinion with our staff so that they feel motivated to continue working at a high level. We hope you come back soon.
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Jeffrey P wrote a review 13 Oct
1 contribution
We love this resort so much! We came here the first time for our honeymoon, but had to come back again! Lupita Conde as always was perfect! She made us feel like family back in 2019, and the love has grown each time! She is so professional, and caring! We are so blessed to have met her, and we hope we see her again really soon! A few pictures with our amazing friend! The other couple in the photo met Lupita for the first time this trip, and they were in love with her also! Thank you Lupita for being the greatest worker, and for caring for us like family!
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Date of stay: October 2021Trip type: Travelled as a couple
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Tariqah W wrote a review 13 Oct
1 contribution
Everyone was so welcoming from reception to the massage room. They provided a bottle of champagne for my friends birthday and the massage was soooo relaxing, the cream they used for the facial smelled amazing and I feel so much lighter. Would recommend everyone come here to release tension and unwind. Amazing experience and everyone spoke good English which was good being I am from an English speaking country. Will def be back!! Thank youuu!
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Date of stay: October 2021Trip type: Travelled as a couple
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Response from Community Manager Princess México, Otro at Grand Riviera Princess
Responded 2 days ago
Dear tariqahw: We are happy to read that your experience was excellent. We appreciate that you have chosen us and we hope to have you with us again, we hope to see you soon!
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Bgallant wrote a review 11 Oct
Summerside, Canada2 contributions1 helpful vote
My husband and I just returned from a wonderful 2 week stay. The service is amazing, the grounds besutifully kept and all the facilities top notch. A few things worth mentioning: 1. Staff will go out of their way to help you 2. Many local travel agencies will approach you on the beach for excursions... true the price is better then direct with the hotel or airline HOWEVER if your time is precious this us where you will likely lose out. Typically with the hotel or airline the trips are quicker as they offer tours with pnly fellow travelers from same resort.... whereas the vendors on the beach make many stops at other resort to fill a van or bus.... we did an excursion like this - the actual excursion was amazing but we wasted 5 hours in transit (should of been 2 - 2.5), stopping multiple times.waiting for other people etc... we regretted our choice for this reason only to save a few dollars.... 3. The Silent dance (Saturday evening) is a must! So much fun! 4. It is true there are a LOT of coaties and you must keep an eye on your things...they are not afraid to help themselves to your food or drinks. Or invade your room if they can get in.. a quick clap of the hands will shoo them away. Not sure though if nothing is done and they continue to multiply that guests will remain tolerable to this as we heard many who were upset :( 5. Waitresses Suzanna (pool) and Marguerita (beach) work so hard and are both deserving of a 5 star review for their service with a smile! 6. Food is plentiful and delicious! 7. Covid protocols are outstanding... all staff wear masks inside AND outside (in scorching heat) and they still smile! There was lots of seaweed at the beach but the staff work all day to clean up as much as they can A vacation is what you make of it! For us it was an amazing time - thank you Riviera Princess! (And thank you for the free upgrade to Platinum...given to us when we told them we were newly married during the pandemic- what a great surprise that was!) Gerald & Bonnie ( or as staff called us Mr.G & Bonita :)
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Date of stay: October 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Community Manager Princess México, Otro at Grand Riviera Princess
Responded 4 days ago
Dear Gerald & Bonnie: Thank you very much for taking the time to write your Trip Advisor review. We appreciate all your feedback and are happy to hear that we were able to meet your expectations. We share your opinion with our staff so that they feel motivated to continue working at a high level. At the hotel we work hard to prevent guests from being attacked by the wild animals that live here, asking guests not to feed them; It is our duty to protect the animals that live in the surroundings, but it is also our responsibility to take care of our guests and our guests help us a lot by avoiding direct contact with the animals. We will forward your comments to the appropriate department. We hope you come back soon Mr. G & Bonita :D !!!!
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PRICE RANGE
USD 158 - USD 333 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand riviera princess all hotel playa del carmen, grand riviera princess all suites resort and spa, grand riviera princess hotel
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
674
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Frequently Asked Questions about Grand Riviera Princess
Which popular attractions are close to Grand Riviera Princess?
Nearby attractions include Playa (1.2 km).
What are some of the property amenities at Grand Riviera Princess?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Grand Riviera Princess?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Riviera Princess?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Grand Riviera Princess?
Yes, free parking is available to guests.
What are some restaurants close to Grand Riviera Princess?
Conveniently located restaurants include MVNGATA Beach Club & Rooftop, Coco's Cabanas, and Arezzo Restaurant.
Are there opportunities to exercise at Grand Riviera Princess?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Grand Riviera Princess have an airport shuttle?
Yes, Grand Riviera Princess offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Riviera Princess?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Riviera Princess offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Grand Riviera Princess?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (7.7 km).