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03/12/2017 04/12/2017
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    The Royal Haciendas All Suites Resort & Spa

    Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
    (954) 736-5831
    Hotel website
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    03/12/2017 04/12/2017
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    USD 298*
    USD 268*
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    USD 296*
    USD 298*
    Traveller (1956)
    Pool & Beach (467)
    Room & Suite (445)
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    Overview
    • Excellent66%
    • Very good24%
    • Average7%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “los murales” (265 reviews)
    “rotunda bar” (67 reviews)
    “time share” (266 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Kitchenette
    Concierge
    Spa
    Wheelchair Access
    Conference Facilities
    Dry Cleaning
    Tennis Court
    Kids Club
    Housekeeping
    Self-Serve Laundry
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from The Royal Haciendas All Suites Resort & Spa
    Special Offer: 47%OFF + 100US in Credits
    Hotel deals
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    Rooms
    3 Dec.4 Dec.
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (3,757)
    There are newer reviews for The Royal Haciendas All Suites Resort & Spa
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    931 - 935 of 3,203 reviews

    Reviewed 25 May 2016

    Everything was great! The only two suggestions I have is to have a better pool for kids and more restaurants. It's more like an adult place to relax. The know da club was great but it would be that much better

    Review collected in partnership with this hotel
    Thank carolinal361
    Response from Cristóbal G, Online Community Care Coordinator at The Royal Haciendas All Suites Resort & SpaResponded 26 May 2016

    Dear Carolina, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

    Reviewed 25 May 2016

    My gf and I had a great stay at this resort. We learned how to scuba and dived 40 ft after a two hour class. All inclusive is the way to go like we did. Great food and very nice staff. We would come here...More

    Thank VivianSnodgrass
    Response from Cristóbal G, Online Community Care Coordinator at The Royal Haciendas All Suites Resort & SpaResponded 26 May 2016

    Dear Vivian, Thank you for taking the time to review your stay with us. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad...More

    Reviewed 24 May 2016

    1. please avoid the hard sell with your members, no means no 2. we did have a problem with a overflowing dehumidifier it required reporting 4 before repaired 3. Really enjoyed water exercises, all your teachers were great 4. Loved the spa it was perfect...More

    Review collected in partnership with this hotel
    1  Thank 893raymondr
    Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 25 May 2016

    Dear Raymond, Thank you for your feedback about your recent stay with us. It’s great that you were able to enjoy the amenities around the resort and give yourself the time you deserve to relax at our Spa. Our staff is always passionate about helping...More

    Reviewed 23 May 2016

    Wonderful. Great food, great beach, great pools, but the best thing about this place is the giant balcony hot tub. Excellent. It's a little far from town but if you're not planning on leaving your hotel this would be a great place to stay and...More

    Review collected in partnership with this hotel
    Thank Dina B
    Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 25 May 2016

    Dear Dina B, Thank you for taking the time to post about our resort. We're happy to see you had a wonderful stay with us. We look forward to welcoming you again during your next visit to the Riviera Maya. Warm Regards.

    Reviewed 23 May 2016

    Service not 5 star value. Having to wait on people instead of enjoying Mexico. Bugs in all cupboards. Toilet leaking, beds made up with lumps, looked like I made it! Concierge saying she be up later and never show wasting a whole day of our...More

    Review collected in partnership with this hotel
    2  Thank Carole C
    Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 24 May 2016

    Dear Carole C, Thank you for taking the time to review your stay with us at The Royal Haciendas. We are disappointed to hear your sentiment and of your experience from your recent stay with us. In an attempt to find out more about your...More

    Sandos Caracol Eco Resort
    13,035 reviews
    #83 of 212 hotels in Playa del Carmen
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    9,201 reviews
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    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Room Service
    • Free Parking
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Concierge
    • Multilingual Staff
    • Self-Serve Laundry
    • Babysitting
    • Shuttle Bus Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Tennis Court
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Outdoor pool
    Details
    • Price range
    • USD 195 - USD 532 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Family Hotel in Playa del Carmen
    • #16 Green Hotel in Playa del Carmen
    • #32 Spa Hotel in Playa del Carmen
    • #34 Romantic Hotel in Playa del Carmen
    • #34 Luxury Hotel in Playa del Carmen
    • #35 On the Beach Hotel in Playa del Carmen
    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 252
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Expedia, Booking.com, Orbitz, Agoda, Travelocity, Hotwire, Cancelon, Evoline ltd, getaroom.com and TripOnline SA so you can book your The Royal Haciendas All Suites Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • The Royal Haciendas Hotel Playa Del Carmen ,
    • Royal Haciendas Hotel ,
    • Royal Haciendas Playa Del Carmen ,
    • The Royal Haciendas All Suites Resort & Spa Playa Del Carmen, Riviera Maya, Mexico
    Add Photo Photos
    Traveller (1956)
    Pool & Beach (467)
    Room & Suite (445)
    Dining (153)
    Hotel & Grounds (1171)
    Bathroom (18)
    Family and Play Areas (12)
    Business Centre & Event Rooms (1)
    Nearby
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    .69 km away
     
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    1.43 km away
     
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    9,201 reviews
    1.80 km away
     
    Fairmont Mayakoba
    4,218 reviews
    3.69 km away
     
    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Kim H
    12 November 2017|
    AnswerShow all 3 answers
    Response from Sandra R | Property representative |
    Hello Kim H, I sent you the menus you requested to the email addresses you provided via private message. Warm Regards,
    1
    Vote
    Hilsy65
    2 November 2017|
    AnswerShow all 2 answers
    Response from Sandra R | Property representative |
    Hello Hilsy65, There are 2 grass courts with silica sand and 1 hard court (the latter is undergoing maintenance work until the end of December.) Tennis clinics are Tuesdays at 9 am and have no cost. Reservations required... More
    0
    Votes
    Room Tips
    "Both sides of resort have pools and equal facilities. Most rooms have ok beach views."
    Read review
    "Beach front"
    Read review
    "Don't hesitate to ask for anything - they will always tell you with a smile that it is their pleasure to..."
    Read review
    "Ocean facing rooms have great views."
    Read review
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