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The Royal Haciendas All Suites Resort & Spa

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The Royal Haciendas All Suites Resort & Spa
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3,282 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Haciendas All Suites Resort & Spa
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Showing 2,847: English reviews
Cedar Falls
Reviewed 18 March 2016

Had a great family vacation. Place was everything you'd expect. Nice beach, large heated pools, several hot tubs. Only complaint would be lack of dining options...there was a buffet and only 1 other restaurant for dinner...but food was very good! Prompt room service as well!

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Helpful?
Thank E8359JVthomask
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Thomas, Thank you for taking the time to post about The Royal Haciendas. We’re so happy to hear that you had a great vacation. We hope that you and your family made some incredible memories that will last for years to come. We look forward to welcoming you again during your next visit to the Riviera Maya. Warm Regards.

Waterloo
Reviewed 18 March 2016

The royal hacienda is a lovely resort and is very child friendly. The food is wonderful, the beach is fantastic and there are 2 large pools. Very clean and hospitable. There are places to walk to as well for meals off property.

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Helpful?
Thank teresaj936
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Teresaj936, Thank you for taking the time to post about our resort. We are glad to learn you had a great vacation with us and you liked our dining options and enjoyed our pools. We look forward to welcoming you again during your next visit to the Riviera Maya. Warm Regards

Eagan, Minnesota
Reviewed 18 March 2016

The property is beautiful, the food is just OK. When a non english speaking country I can become frustrated quickly. One of the highlights of this trip was working with your front desk people who were very friendly. There is one of your people who is a real champion when it comes to assisting guests. Jessica is a warm, friendly...

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Helpful?
Thank dwnefd1988
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear dwnefd1988, We’re so happy to hear that you had a great vacation. We hope that you and your friends made some incredible memories that will last for years to come. We're sharing your comments about Jessica with Management, we're glad to hear she left a good impression on you. We hope to have you back again on your next...

Uniontown, Pennsylvania, United States
Reviewed 17 March 2016

My husband and I just returned from the Royal Haciendas. The resort is absolutely beautiful ( Ill save the details as they can be found in other reviews). I can't describe how clean it was. You never went anywhere without seeing a staff member cleaning. Check in was easy and the front desk staff were really nice. Our concierge Aluero...

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Helpful?
1Thank Lynn O
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Lynn O, Thanks for the review, and for sharing the experience of your recent family getaway with the TripAdvisor community. We couldn't be happier to hear our guests enjoyed their stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. You couldn't give...

Hudson, Wisconsin
Reviewed 17 March 2016

We are NOT timeshare owners. This was our third stay with our family and with a large group of other families. Improvements since our stay two years ago ... American Express is now accepted for payment. Room numbers are still required to order drinks/food but you don't have to give your room key anymore. WiFi was WAY better - no...

Review collected in partnership with this hotel
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Helpful?
Thank Samantha062996
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Samantha062996, It’s great to hear from you and thank you so much for your review. It seems that the third time is even more of a charm for you, and we thank you for your continued loyalty. We're glad to read that once again you had a great family vacation. We work hard to improve future guests' experiences and...

London, Canada
Reviewed 17 March 2016

For many years we have frequented the Royal resorts in Cancun including the Haciendas and the Sands. We are not members but rent from members. The switch to all inclusive and "points" system will be the demise of the charm of these properties. The food is cheaply made now and the crowd is different. We decided to attend a sales...

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Helpful?
1Thank lilkim3
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear lilkim3, Thank you for taking the time to let us know about your recent stay. We truly value all of our guests and are disappointed to hear that your stay did not live up to your expectations. In an attempt to find out more about your specific situation, we have contacted you through private message. We always encourage our...

Tampa
Reviewed 17 March 2016

My young adult children and I had the most incredible vacation. We loved the look of the resort which is more in tropical setting and didn't look like a luxurious hotel but very beautifully landscaped with more of a native flavor!! Our family has stayed in Cancun but preferred this location unanimously. Resort of course absolutely beautiful rooms w/amazing view...

Review collected in partnership with this hotel
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Helpful?
Thank Richard B
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Richard B, Thank you so much for taking the time to review your recent vacation stay with us. We’re so happy to hear that you had a great vacation and that we were able to provide you with a great location to make the most out of your vacation. We always strive to give our guests the best location,...

Independence, Missouri
Reviewed 16 March 2016

This resort is a timeshare and they will try to sell you a timeshare. The concierge is not really a concierge but a timeshare salesman who will help you with usual concierge things as long as you attend the timeshare presentations. The all-inclusive is not really all-inclusive - there are up-charges for many items including menu items such as lobster,...

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Helpful?
Thank Ellen W
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Ellen W, Thank you for taking the time to review your stay with us at The Royal Haciendas. We are disappointed to hear your sentiment and of your experience from your recent stay with us. We strive to make sure that all of our guests have the best vacation experience possible. We're sorry to learn you had another perception...

Sedona, Arizona
Reviewed 15 March 2016

We spent the second week of our vacation at the Royal Haciendas. We loved it there. So relaxing! The food at the restaurants is excellent. We especially liked dinner at Los Murales. What an awesome experience! The food is excellent at this fine dining restaurant. Our waiter Juan was fabulous and the manager, Cesar was so friendly and helpful. We...

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Helpful?
Thank Rose D
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Rose D, It’s great to hear from you and thank you so much for your review. We’re so happy to hear that you had a great and relaxing vacation with us. It is wonderful to read that you enjoyed delicious dishes at Los Murales and the service of Juan and Cesar covered your expectaitons. We appreciate your continued loyalty,...

South Dakota
Reviewed 15 March 2016

My husband and I stayed for 10 days in December 2014 for our honeymoon. The Royal Haciendas is absolutely beautiful. We had a suite with a living room/kitchen, and closed off king size bedroom. The open shower bathroom was amazing, as was the hot tub on the balcony. We had a great ocean view. We did have to switch rooms...

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Helpful?
1Thank Sasha K
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Sasha K, How wonderful that you chose The Royal Haciendas for such special occasion as your Honeymoon. Thanks for the review, and for sharing the experience with the TripAdvisor community. We couldn't be happier to hear our guests enjoyed their stay with us. We're glad to learn our service exceeded your expectations and appreciate you considering ownership with us....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 

Additional Information about The Royal Haciendas All Suites Resort & Spa

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $296 - $614 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Haciendas All Suites Resort & Spa 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Suites Resort & Spa Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#3 Family Hotel in Playa del Carmen
#14 Green Hotel in Playa del Carmen
#32 Spa Hotel in Playa del Carmen
#32 Luxury Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Haciendas All Suites Resort & Spa staff and other travellers.
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Questions? Get answers from The Royal Haciendas All Suites Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Mattresses have a very non breathable plastic cover which makes sleeping very uncomfortable. We removed ours which made it fine.”
 of 5 bubbles 968sh, 29 Mar 2017 | Read review
“Beach front rooms are best, particularly 3rd floor -- if it is not booked already!”
 of 5 bubbles bwymer, 27 Mar 2017 | Read review
“All of the rooms are nice. Some are closer to the action and others are farther away, but they all have views of something beautiful. ”
 of 5 bubbles karynr859, 27 Mar 2017 | Read review
“Rooms were good other than lack of managing them”
 of 5 bubbles G5047VDchristopherl, 26 Mar 2017 | Read review
“All rooms have a view of the ocean. All the rooms we have stayed in are equally great.”
 of 5 bubbles KathleenAnn1956, 22 Mar 2017 | Read review
5 of 5