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The Royal Haciendas All Suites Resort & Spa

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The Royal Haciendas All Suites Resort & Spa
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3,035 Reviews from our TripAdvisor Community

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Showing 2,631: English reviews
Perrysburg, Ohio
Level Contributor
152 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
Reviewed 2 days ago NEW

Preface: my wife and I are both 44 and we had our two 15 year old daughters with us on this trip. Additionally, we have been to over 20 AI's in the past ten years, so we have "been there done that." The Royal Haciendas is a relatively good resort that has definitely carved out a niche and balance in... More 

Helpful?
1 Thank Greg L
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Greg L, Thanks for the review, and for sharing the experience of your recent family getaway with the TripAdvisor community. We couldn't be happier to hear our guests enjoyed their stay with us. We appreciate you bringing our opportunity areas to our attention, which gives us the chance to improve future guests' experiences. We hope to have the opportunity... More 

Strasburg
1 review
Reviewed 2 days ago NEW

The Royal Haciendas staff was outstanding in helping make our vacation week memorable. Our group totaled 10 family and friends and everyone stated how good the service was. My wife and I are Royal members and have stayed at several Royal Resorts, and each stay is highlighted with excellent customer service. Thank you Royal Resorts

Review collected in partnership with this hotel

Helpful?
Thank louisp658
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Louis, Thanks so much for writing a review about The Royal Haciendas. We love hearing from our members and their vacation experiences. Our goal is to make sure that your vacation is nothing short of perfect and we're glad to learn we achieved this goal. We thank you for your continued loyalty and we can't wait to have you... More 

Ada, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW

We just returned from a fabulous week at La Haciendas. We traveled as a family of 5 (my husband and I along with our 3 kids - ages 12, 9 & &). The rooms were perfect for our family. The food and service was wonderful. The beach was beautiful and well kept. The pools and hot tubs were great and... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Patti B
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Patti B, Thanks so much for taking the time to give us a review of your stay. We’re so happy to hear that you had a great vacation. We hope that you and your family made some incredible memories that will last for years to come. We hear from many of our guests that our clean and spacious villas... More 

1 review
Reviewed 4 days ago NEW via mobile

This is the second year in a row my family has been to this resort over Thanksgiving, which is one of their busiest times. They said that there was a huge amount of people there and they even set up extra buffets and cook outs at the pool bars to handle the amount of people. But you would never have... More 

Helpful?
Thank Kelly W
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Kelly W, Thanks so much for writing a review about The Royal Haciendas. We appreciate your kind words about our staff's cordiality and friendliness. We always aim to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We thank you for your continued loyalty and we can't wait to... More 

Pottstown, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

We've been going to the Royal Haciendas since 2009. I can't say enough about the employees - how they remember us from year to year is amazing! The resort is spotless and the amenities are outstanding. Love the food at the pool bar in Phase II.Can't wait a whole year so we are going back in the spring!

Review collected in partnership with this hotel

Helpful?
1 Thank Rosemary B
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Rosemary B, Thank you for taking the time to review your recent visit to The Royal Haciendas. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've enjoyed our staff's service since 2009. We thank... More 

Spring
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

Excellent service and superior accommodations. Absolutely love the place Michael Stecker, great guy, a consummate professional. He should be the general sales manager. I am a sales manger myself in the states, and he is an outstanding sales manager. .He is the first to make sense of all the different things we have bought and have access to and I... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Cliff B
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Cliff B, Thanks so much for writing a review about The Royal Haciendas. We're happy to hear that you had another pleasant stay with us. We appreciate your kind words about our staff and will share your comments with our management so they know how impressed you were with their outstanding service. We thank you for your continued loyalty... More 

Croydon, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

Large, comfortable and very well equipped villas. Very spacious outdoor areas plus pools and pool restaurants. Smallish beach front though not crowded. Lots of activities for adults and children. Two other restaurants, Los Murales is particularly good; lots of other restaurants in Playa del Carmen about 5 miles away. All staff are friendly and helpful. Overall very welcoming and relaxing.

Helpful?
Thank geoffrey914
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Geoffrey914, Thanks so much for taking the time to give us a review of your stay. We’re happy to hear that we were able to provide you with a great location to make the most out of your vacation. We always strive to give our guests the best location, value, amenities and service. We hope to welcome you back... More 

Yucaipa, California
1 review
Reviewed 6 days ago NEW

roger Antonio poot and Santiago Alvarado are the best concierges, we enjoy seeing their smiling helpful faces every year.They are both very helpful and personal in making sure we are enjoying ourselves.

Helpful?
Thank jmgiancola
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear jmgiancola, Thanks so much for taking the time to give us a review of your stay. We’re happy to hear that we were able to provide you with a great location to make the most out of your vacation. We always strive to give our guests the best location, value, amenities and service. We appreciate your comments about Roger... More 

Pasadena
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW

It is very quiet, the service is great as the staff stay for a long time (some I have known for 10 years of coming here), the beach is beautiful, the security is low key but excellent, the villas are beautifully appointed. I also appreciate that the feedback from previous years has been listened to and changes have been made.

Review collected in partnership with this hotel

Helpful?
1 Thank carolynsX5738GL
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Carolyn, Thank you so much for taking the time to review your stay with us. We're pleased to hear that our service has been meeting your expectations for 10 years. We are constantly working to improve the experience of our members and guests, and it's rewarding to see that these efforts are noticed by you. We thank you for... More 

Los Gatos
1 review
Reviewed 6 days ago NEW

Fun family resort with plenty for everyone! The service is comfortable and friendly. Waves are fun to play in at the beach in front of the resort. Palapa restaurant is good and has excellent breakfast.

Review collected in partnership with this hotel

Helpful?
Thank Dani H
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Dani H, Thank you for taking the time to post about our resort. We're glad to see that you enjoyed your recent stay at The Royal Haciendas. We look forward to welcoming you again during your next visit to the Riviera Maya. Warm Regards. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 

Additional Information about The Royal Haciendas All Suites Resort & Spa

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $291 - $729 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Haciendas All Suites Resort & Spa 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Suites Resort & Spa Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#3 Family Hotel in Playa del Carmen
#30 Luxury Hotel in Playa del Carmen
#32 On the Beach Hotel in Playa del Carmen
#33 Spa Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Haciendas All Suites Resort & Spa staff and other travellers.
365 questions
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Avon, Indiana
1 month ago

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Questions? Get answers from The Royal Haciendas All Suites Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get as close to the beach as you can.”
 of 5 bubbles glogue34, 1 Dec 2016 | Read review
“There is not a bad room location at this resort. It's a great size and easily accessible for all stages of life. ”
 of 5 bubbles 49pattib, 30 Nov 2016 | Read review
“Turn down service only showed up twice. Not a big deal unless you are 8 years old wanting the next sucker”
 of 5 bubbles cliffb950, 28 Nov 2016 | Read review
“The rooms are really beautifully furnished and appointed, shampoo is now provided, all the sleeping options including the couch are very comfortable and high quality, no shortage of towels!”
 of 5 bubbles carolynsX5738GL, 27 Nov 2016 | Read review
“The rooms are nice and spacious and easily sleep 6 with plenty of storage so those sleeping in the main room have space to put their things away. The mattresses are stiff and not very comfortable but could easily be remedied with an extra thick mattresses pad.”
 of 5 bubbles DaniH865, 27 Nov 2016 | Read review
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