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The Royal Haciendas All Suites Resort & Spa

Travellers' Choice award winner
GreenLeadersGold level
07/05/2017 08/05/2017
1 room 2 adults 0 children
USD 297*
USD 256*
Great Deal
USD 297*
USD 296*
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The Royal Haciendas All Suites Resort & Spa
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3,356 Reviews from our TripAdvisor Community

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Showing 2,910: English reviews
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Harrisburg, North Carolina
Reviewed yesterday NEW

Stayed April 22 - April 26. Villa C 120 close to lobby. Loved the beauty of the resort. Ease of getting in ocean. Resort Staff employees are the best . Every day, we felt welcomed. Each staff member performed their various duties professionally and often above and beyond customer expectations. I do love the Royals. Its always a challenge to...

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Helpful?
Thank Linda G
Saint Paul, Minnesota
Reviewed yesterday NEW

We have been going to the Royal Haciendas in Playa del Carmen every year since 2008 when it opened and would never trade our weeks.. Beginning in 2011 we added two weeks in Nov. at the Royal Cancun in Cancun since my husband can't stand to be gone for a year. So now we come twice a year to the...

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Helpful?
Thank ChrisFoss23
San Francisco
Reviewed 2 days ago NEW

I purchased my odd-year timeshare at Royal Haciendas in 2014 so this year was only my second time to stay at the resort. I don't do any water activities but like two years ago, I spent a few hours at the spa. As far as tours, this year, I joined the XOXIMILCO tour, which was so much fun, especially because...

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Helpful?
Thank didith520
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear didith520, Thanks so much for writing a review about The Royal Haciendas. We love hearing from our members and their vacation experiences. It sounds like you were able to enjoy some of the excursions to the surrounding area. We thank you for your continued loyalty and we can't wait to have you back on your next visit to your...

Chico, California
Reviewed 3 days ago NEWvia mobile

We normally stay at a much larger resort but it was booked so we ended up at The Royal Haciendas. It was a nice resort and the property is beautiful. It is fairly small compared to what we are used to. If you are looking for a smaller resort this is a good place to stay. However, with the smaller...

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Helpful?
Thank Lisa L
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Lisa L, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good...

Ventura, California
Reviewed 3 days ago NEW

We have owned here since the earliest phase of construction and have been very happy with how the resort has developed. It has beautiful grounds, pools, restaurants , spa, gym and other facilities, all of which we have enjoyed numerous times. Our unit on the 4th floor is very spacious and comfortable with gorgeous views of the pools and the...

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Helpful?
Thank Mary S
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Mary S, Thanks so much for writing a review about The Royal Haciendas. We love hearing from our members and their vacation experiences. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We thank you for your continued loyalty and we can't wait to have...

Gridley, California
Reviewed 3 days ago NEW

If you want to enjoy the resort in its entirety, this is not the resort of you. We were promised reservations and dinners. Billy never delivered on his promise, nor did I push the issue. I just knew this would be the last time I would be staying here. When I offered to buy the time share in pesos the...

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Helpful?
Thank jesusb674
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Jesus, Thanks so much for taking the time to review your stay at The Royal Haciendas. We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. I've contacted you offline so that we can learn more about your stay experience to make this right. We hope we have the chance to connect with you...

Reviewed 3 days ago NEW

Unable to get reservations at Los Murales MOST nights. Only able to eat there 2 out of 8 nights. We were told NUMEROUS times they were booked, when in fact, it was 1/2 filled. The girl working as hostess was also VERY unfriendly. She set the tone for our vacation. Other than her, everyone was so nice. She let us...

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Helpful?
Thank mikesW7188UV
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Mike, Thank you for taking the time to post about our resort. We always strive to provide our guest with the highest satisfaction rates and we regret not achieving this goal with you. Rest assured the behavior you described is not encouraged nor promoted by Royal Resorts. We appreciate your feedback and we're sharing your comments with the appropriate...

Dallas, Texas
Reviewed 4 days ago NEW

Service was terrible. We had to go to the bar and get our own drink twice while at dinner. If your not a member don't bother going. Your treated very differently. We tried to make reservations 2 days ahead of time for hibachi and the only time they said was at 9:30. We watched and the 5:30 dinner had 4...

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Helpful?
Thank Tracy H
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Tracy H, Thank you for taking the time to review your recent stay with us. We always take special care when preparing our food and beverage items and our restaurants are certified by the Mexican Ministry of Tourism. However, the best certification we can achieve is our guests' satisfaction. We're disappointed to read your review and learning we didn't...

Ridgewood, New Jersey
Reviewed 4 days ago NEW

Lovely accommodations. The room was comfortable , clean and well equipped. The Hot tub on the deck was an unexpected pleasant surprise. Very engaging staff. Always a smile. Food is very good but variety lacks at times. The pool restaurant was very good but closed at odd hours.

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Helpful?
Thank Denis V
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Denis V, Thank you for your review. We're delighted to see you had a great vacation with us. We are constantly working to improve the experience of our guests, and truly appreciate your feedback. We hope to welcome you back again soon. Best Regards.

New York City, New York
Reviewed 4 days ago NEW

This is our 7th time returning to Mexico. While we have our favoriate place to return to, we wanted to give this place a try after spending a week in one of the Royal resort networks in Cancun the last spring. We are a family of 4 with two young boys under 10 and traveled w. another family. Room: our...

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Helpful?
1Thank travelnatic
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Travelnatic, Thank you for taking the time to review your recent stay with us. We are glad to know you enjoyed your overall stay at The Royal Haciendas. We're glad to learn our clean and spacious villas are a great way to end an eventful day of sightseeing. It’s always nice to be able to spread out and enjoy...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 

Additional Information about The Royal Haciendas All Suites Resort & Spa

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $291 - $561 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Haciendas All Suites Resort & Spa 4*
Number of rooms: 252
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, BookIt.com, Orbitz, Vacatia, Hotwire, Travelocity, Cheap Tickets, Hotels.com, TripOnline SA, getaroom.com and Evoline ltd so you can book your The Royal Haciendas All Suites Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Suites Resort & Spa Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#3 Family Hotel in Playa del Carmen
#17 Green Hotel in Playa del Carmen
#31 Luxury Hotel in Playa del Carmen
#34 Spa Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
#34 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Haciendas All Suites Resort & Spa staff and other travellers.
426 questions
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Questions? Get answers from The Royal Haciendas All Suites Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Each room is a good room. Depends on what you want to be close to. Eventually you will walk to all things located in various areas so each convenient to something”
501lindag, 27 Apr 2017 | Read review
“My suite only has a partial kitchen, and the kitchen area is very crowded and the medium-sized refrigerator has a very small freezer that can hardly accommodate an ice cream. The freezer is also not self-defrosting and it had a lot of ice during my stay. The shower area has a bathtub but whenever I showered, it flooded because there is no door that prevents the water from reaching the floor area. I had to clean the floor each time I showered.”
didith520, 26 Apr 2017 | Read review
“Don't expect to go a great view! If you are not a time-share recipient or associate it is clear you get what you paid for! ”
jesusb674, 25 Apr 2017 | Read review
“I highly recommend you do not have to change rooms during your stay. We wasted an entire day waiting for our new room. ”
416larsw, 23 Apr 2017 | Read review
“Get a room as close to the ocean/pools as possible, otherwise you will be walking long distances everyday!”
RussnArlene, 23 Apr 2017 | Read review
5 of 5
AMOMA
USD 256* /night
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Booking.comUSD 297
Expedia.comUSD 296
Bookit.comUSD 296
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*Disclaimer
Prices are for 1 room, 2 adults
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