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BlueBay Grand Esmeralda

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BlueBay Grand Esmeralda
BlueBay Grand Esmeralda
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8,725 Reviews from our TripAdvisor Community

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Showing 6,355: English reviews
Chestermere, Canada
Reviewed yesterday NEW

Price was good, but definitely was not even a 4 stat Resort. Rooms are far away from main area of Resort and are very overgrown with foliage and paths are dimly lit, making going to your room a bit leery and did not feel safe walking alone. Waiting for trolley outside room was unnerving. Complexes are in bad need of...

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2Thank Calgaryvacation2015
Sidney, Canada
Reviewed yesterday NEW

We stayed for 2 weeks and the food was excellent and varied. The staff were all friendly and helpful. Our room was spacious and well looked after. Smokers were few but allowed to smoke in all open areas, this was the only unpleasant situation for us. Would like to see more shaded areas to sit and enjoy a coffee or...

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1Thank pearlaw8
Toronto, Canada
Reviewed 2 days ago NEW

near playa del carmen town... and still near enough to cancun... food was good.. daniel and alberto served us breakfast with a smile in beach club restaurant.. wendy was our server and did great job in FESTIVAL restaurant.. IVAN and EDDIE in swing bar were awesome duo... room was clean and spacious.. Karla at reception was awesome..only went to lobby...

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3Thank 416GYPSY
Sudbury
Reviewed 2 days ago NEW

My wife and I stayed from Feb 1, 2017 to Feb 8th, on the 2nd floor of building number 8, Air Canada vacations. Our travel rep., Ariana Lopez, was wonderful to deal with. She also gave us some helpful tips and info, and set us up with 3 good tours. *The Chichen Itza tour is a full day trip and...

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1Thank Wayne M
Reviewed 2 days ago NEW

Overall the resort is beautiful but is in desperate need of a facelift. The resort is quite spread out. Be ready to walk a lot to get from your room to the restaurants, shops, beach and pools. If you're lucky, a golf cart will drive by and have room for you to hitch a ride. The first room we had...

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Thank Cathy R
Muskegon, Michigan
Reviewed 2 days ago NEW

I will start by saying we have been traveling to all-inclusives for 18yrs.We paid less than $1100 per adult, so this resort booking was a good value. THE BAD: We stayed in building 4 and it is in need of refurbishing. There are newer buildings available. The main pool is in need of a good cleaning( tile work). The beach...

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Thank skitown86
Regina, Canada
Reviewed 3 days ago NEWvia mobile

This was a very nice resort. The pools were good until my son and niece were cut on some broken tiles on the edge of the smaller pool. Medical attendants were very prompt and thorough and there was a maintenance man in the pool almost immediately fixing/ replacing the broken tiles. Other than that everything else was great. My son...

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Thank Valerie J
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Valerie, Thank you for your nice Review and for selecting our resort. See you soon at BlueBay Hotels. Sincerely, Frederic Ceglarski Director Residente

Fort McMurray, Canada
Reviewed 3 days ago NEW

I stayed in Rm 1234! Building 1 Tulum; 2nd floor rm 24.! located on the north end of the building, only 3 rooms, terrace at the end of the hall by both end rooms. Very quiet single room. The side of the tup is thigh high, there is a bar to assist in getting in and out of the tub!...

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1Thank Safirehov
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Friends, Thank you for your wonderful review and the nice pictures enclosed. We hope to hots you soon again at BlueBay Hotels. Sincerely, Frederic Ceglarski Director Residente

Reviewed 3 days ago NEW

It's my pleasure to say that, it was indeed a beautiful resort despite the beach with its algues. But let me tell you that the service I have received from the concierges were totally amazing . Concierge Oscar not only helped me to feel easy and stress free at the resor but also made me feel like a family member...

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1Thank Sonia L
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Sonia, Thank you for sharing your feelings regarding your past stay at BlueBay Grand Esmeralda. Be sure that we will share your kudos to nominated and also all our staff. See you soon, Sincerely, Frederic Ceglarski Director Residente

Nelson, Canada
Reviewed 3 days ago NEW

This review will detail both positives and negatives. First the positives. Nice place beautiful grounds. Awesome food, love the wildlife, meal service on the whole was excellent. lots of pools for both kids and adults. Rooms very clean, lots of activities. Downsides - timeshare sale on you as soon as you check-in which left a bad taste in our mouth...

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2Thank Dave B
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Dave, We truly appreciate your nice comments and the great pictures you are sharing. Hope to have the opportunity to host you again in the future. Sincerely, Frederic Ceglarski Director Residente

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located in an area of 445 acres in a prime position on the beach on the Riviera Maya, BlueBay Grand Esmeralda combines elegant Mayan features with contemporary design and a wide range of service to suit the most discerning traveller. BlueBay Grand Esmeralda provides a relaxed atmosphere for holiday makers. The hotel features 979 elegant and well-appointed rooms and suites with the option of a sea or garden view. ... more   less 

Additional Information about BlueBay Grand Esmeralda

Address: Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $201 - $653 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BlueBay Grand Esmeralda 4*
Number of rooms: 979
Reservation Options:
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Also Known As:
Blue Bay Esmeralda
Bluebay Grand Esmeralda Hotel
Blue Bay Grand Esmeralda Riviera Maya
Blue Bay Grand Esmeralda Mayan Riviera
Grand Esmeralda
Blue Bay Grand Esmerelda
Blue Bay Grand Esmeralda Resort
Blue Bay Grand Esmeralda Beach Resort Spa
Blue Bay Esmerelda
BlueBay Grand Esmeralda Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#49 Top resorts Hotel in Playa del Carmen
#51 Luxury Hotel in Playa del Carmen
#55 Spa Hotel in Playa del Carmen
#62 On the Beach Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from BlueBay Grand Esmeralda staff and other travellers.
983 questions
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Montreal, Canada

Hi folks,

I have a trip booked to the bluebaygrand for next month. have been reading the reviews here and an VERY worried. I'm even thinking of canceling my trip altogether due to concerns about the rooms/cleanliness, bathrooms and BUGS therein. I've viewed ALL the photos from TRAVELERS of the foregoing and it's clear this isn't a 5 star resort. Problem is, I already booked/

the NOLITOURS VIP package and might not be able to get a refund. In the meantime, could someone tell me if bugs are in the rooms? WHich rooms are cleanest and newest in the resort?

some photos show the rooms to be nice and clean. however there are some which clearly demonstrate mold, mildew, rusted towel racks in bathrooms, cracked fixtures (sinks/toilets etc) but the most distressing of all were the photos of sewage in the SINK! OMG, and other troublesome pics of guests who were severely bitten up by various creepy crawlies etc. some folks got sick too, another was robbed and another was accosted on the beach.

can someone please let me know where to stay in this resort, ie., which tower, what type of room, (standard deluxe suite etc) and which floor would have the cleanest and newest rooms ???

please HELP, I am really worried about traveling to the Bluebay. BTW, I have no plans to go to the beach and not interested in same (seems to be very dirty anyway).

Bonjour a tous,

Est-ce que quelqu'un(s) peut(vent) repondre a mes ?s concernant les chambres dans le BlueBay? J'ai deja reserve un forfait VIP chez Nolitours Transat et apres avoir lue des mauvaises commentaires sur ce siteweb, Je suis devenue tres inquiete!

Est-ce qu'il y'a une probleme dans les chambres avec des insectes ? plusieurs photos qui demontrent les chambres tres propres, mais il y'en a d'autres qui indiquent des problemes.

mauvaise entretien, salle de bain sale, insectes, ecc.

J'aimerais savoir quelles sont les meilleurs places de rester ici.

Quelle immeuble, quelle etage ??? Est ce qu'il y'a des chambres renovees recemment par exemple?

J'apprecierais vos conseils......bonne soiree

over a year ago
North Chicago, Illinois

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Questions? Get answers from BlueBay Grand Esmeralda staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms all were the same, whether you paid for an upgrade or not we found out. Circle One rooms dissapointing. Would not recommend joining.”
 of 5 bubbles Calgaryvacation2015, 19 Feb 2017 | Read review
“corner units above the ground floors have a better view and more privacy”
 of 5 bubbles pearlaw8, 19 Feb 2017 | Read review
“Buildings 6, 7 and 8 are away from the large pool/ beach and should be quieter.”
 of 5 bubbles WayneM732, 18 Feb 2017 | Read review
“Try to get newer building”
 of 5 bubbles skitown86, 18 Feb 2017 | Read review
“rooms at the end of the halls are quieter”
 of 5 bubbles Safirehov, 17 Feb 2017 | Read review
5 of 5