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Playa del Carmen
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      Hotel Cielo

      841 Reviews
      #20 of 209 Hotels in Playa del Carmen
      4th Street, Between 5th And 10th Ave., Playa del Carmen 77710, Mexico
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      30/07/2017 31/07/2017
      USD 139*
      USD 97*
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      USD 139*
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      Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
      All photos (452)
      Full view
      Certificate of Excellence
      Traveller (389)
      Room & Suite (108)
      Dining (27)
      Similar hotels
      See all 209 hotels in Playa del Carmen
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      Overview
      4.5
      841 reviews
      • Excellent72%
      • Very good22%
      • Average4%
      • Poor1%
      • Terrible1%
      Travellers talk about
      “restaurant downstairs” (29 reviews)
      “restaurant carboncitos” (16 reviews)
      “chose hotel” (10 reviews)
      Free Wifi
      Air Conditioning
      Non-Smoking Hotel
      Restaurant
      Family Rooms
      Bar/Lounge
      Concierge
      Banquet Room
      Laundry Service
      Rooftop Terrace
      Private Balcony
      3.0 Star Hotel
      All hotel details
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      Similar hotels
      See all 209 hotels in Playa del Carmen
      La Pasion Hotel Boutique by Bunik
      1,221 reviews
      #16 of 209 hotels in Playa del Carmen
       
      The Palm at Playa
      1,427 reviews
      #25 of 209 hotels in Playa del Carmen
       
      Mahekal Beach Resort
      2,684 reviews
      #27 of 209 hotels in Playa del Carmen
       
      The Royal Playa del Carmen
      15,875 reviews
      #11 of 209 hotels in Playa del Carmen
       
      Rooms
      30 Jul.31 Jul.
      |
      1 room, 2 adults, 0 children
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      Write a Review
      Reviews (841)
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      6 - 10 of 722 reviews

      Reviewed 11 June 2017 via mobile
      Vacation 2017 play del Carmen

      This was a wonderful stay over night. We spent one night in playa del Carmen as we traveled from Cancun to Cozumel. The rooms are lovely, roomy, and has a view of the beach 1 block away. We are setting on our balcony over the...More

      Thank Tina E
      Response from Crystal M, Public Relations Manager at Hotel CieloResponded 5 weeks ago

      Thank you for this terrific review! You highlighted all the areas that we work to strive in for our customers. With this review we can see that we are succeeding. We so appreciate you choosing us with all of the choices you have here in...More

      Reviewed 8 June 2017 via mobile
      Great hotel

      Stayed here with my partner in May and absolutely loved it. It's close to the beach (1/2 block) and right off the main shopping area. The staff is super informative and friendly. Be sure to check out the really cool rooftop!More

      Thank Kevin G
      Response from HotelCielo, Owner at Hotel CieloResponded 9 June 2017

      Thank you so much for this review! We are so glad you and your partner enjoyed your stay! These reviews are important to us and we appreciate the points that you highlighted for your Trip Advisor peers. We invite you to stay with us in...More

      Reviewed 30 May 2017
      Fantastic Stay!

      Hotel Cielo is exactly what the other reviewers have described. It is an immaculate quitet small classic hacienda style hotel right in the heart of playa del carmen & a 2 minute walk to the beach. The acomodations were great: comfy beds, cold a/c, wfii,...More

      1  Thank TomandCaCa
      Response from HotelCielo, Owner at Hotel CieloResponded 3 June 2017

      Thank you so much for these awesome words. We appreciate that you took the time to write this and to mention all you loved about us. Thank you for mentioning us by name. We try to meet each guest and get to know them. Each...More

      Reviewed 27 May 2017 via mobile
      Always an excellent value, great location, great restaurant, great folks

      We travel to Playa del Carmen once or twice each year and for the past seven years always make certain that we stay at Cielo. Please note that this is not a five-star hotel, but a clean and comfortable boutique hotel that is a great...More

      Thank Austrothebull
      Response from HotelCielo, Owner at Hotel CieloResponded 29 May 2017

      We love the more reviews we get are coming from people who continue to choose to stay with us despite all of the options they have here in Playa del Carmen. We do not take this lightly but we do take it to heart. Thank...More

      Reviewed 26 May 2017 via mobile
      Excellent boutique hotel

      We arrived late at night, the man at the desk was extraordinarily friendly, helpful and kind. He helped my wife with our bags and baby as well as all the associated baby paraphernalia while I parked the rental around the corner and upgraded our room...More

      Thank JRMag
      Response from HotelCielo, Owner at Hotel CieloResponded 29 May 2017

      We are so happy that your stay was enjoyed and we thank you for this review. It is important that the readers know that we do accept children and do our best to accommodate kids and their parents. Thank you for your opinions and we...More

      Similar hotels
      See all 209 hotels in Playa del Carmen
      La Pasion Hotel Boutique by Bunik
      1,221 reviews
      #16 of 209 hotels in Playa del Carmen
       
      The Palm at Playa
      1,427 reviews
      #25 of 209 hotels in Playa del Carmen
       
      Mahekal Beach Resort
      2,684 reviews
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      The Royal Playa del Carmen
      15,875 reviews
      #11 of 209 hotels in Playa del Carmen
       
      About
      Awards & Recognition
      Certificate of Excellence
      Amenities
      • Top amenities
      • Restaurant
      • Bar/Lounge
      • Free High Speed Internet ( WiFi )
      • Hotel Amenities
      • Concierge
      • Multilingual Staff
      • Laundry Service
      • Banquet Room
      • Room amenities
      • Air Conditioning
      • Things to do
      • Restaurant
      • Bar/Lounge
      Details
      • Price range
      • USD 43 - USD 330 (Based on Average Rates for a Standard Room)
      • Hotel class
      • Hotel Style
      • #37 Romantic Hotel in Playa del Carmen
      • #39 Family Hotel in Playa del Carmen
      • Room types
      • Non-Smoking Rooms ,
      • Family Rooms
      • Number of rooms
      • 18
      • Reservation Options
      • TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, HostelWorld, Travelocity, TripOnline SA, Cheap Tickets, Cancelon, Hotwire and HotelQuickly so you can book your Hotel Cielo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
      • Location
      • Mexico >
      • Yucatan Peninsula >
      • Quintana Roo >
      • Riviera Maya >
      • Playa del Carmen
      • Also Known As
      • Hotel Cielo Playa Del Carmen, Riviera Maya, Mexico
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      All photos (452)
      Full view
      Traveller (389)
      Room & Suite (108)
      Dining (27)
      Pool & Beach (14)
      Hotel & Grounds (281)
      Bathroom (17)
      Business Centre & Event Rooms (3)
      Family and Play Areas (2)
      Nearby
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      Nearby Attractions
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      Ask a question
      Questions & Answers
      See all 19 questions
      Lisa A
      12 July 2017|
      Answer Show all 2 answers
      Response from HotelCielo | Property representative |
      Hi there! There are quite a few around. Xcaret is just down teh road as Vic mentioned. There is also Xel Ha which is closer to Tulum. You will have your choice when you are down here. We look forward to seeing you!
      0
      Votes
      Olivefamily09
      2 July 2017|
      Answer Show all 3 answers
      Response from HotelCielo | Property representative |
      Hi there! Yes, our hotel is kid friendly. We have families stay with us all the time. There is lots to do with Parque Fundadores just south of us and we are just meters away from the the 5th like Vic K said (thank you... More
      0
      Votes
      dones1946
      22 May 2017|
      Answer Show all 2 answers
      Response from HotelCielo | Property representative |
      Well that is unusual. We have always had hot water. I am quite sure during your stay it was a maintenance issue. As for the water pressure we are a green building with water saving shower heads, we have never had complaints... More
      0
      Votes
      Room Tips
      "Some rooms have balconies while others dont so if you want one ask for it. Also the roof of this place is a..."
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      "Room 11 is probably the best in the hotel"
      Read review
      "Balcony rooms get plenty of light."
      Read review
      "Since we are light sleeprs we chose a room toward the back of the hotel. It was Perfect! cold, dark and..."
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