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27/08/2017 28/08/2017
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    Hotel Cielo

    4th Street, Between 5th And 10th Ave., Playa del Carmen 77710, Mexico
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    Best prices for your stay
    27/08/2017 28/08/2017
    USD 89*
    USD 82*
    USD 89*
    USD 82*
    Traveller (395)
    Room & Suite (108)
    Dining (27)
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    Overview
    • Excellent72%
    • Very good22%
    • Average4%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Air Conditioning
    Non-Smoking Hotel
    Restaurant
    Bar/Lounge
    Concierge
    Rooftop Terrace
    Private Balcony
    Free Parking
    3.0 Star Hotel
    All hotel details
    Offers from Hotel Cielo
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    La Pasion Hotel Boutique by Bunik
    1,233 reviews
    #17 of 210 hotels in Playa del Carmen
     
    The Palm at Playa
    1,461 reviews
    #24 of 210 hotels in Playa del Carmen
     
    Mahekal Beach Resort
    2,726 reviews
    #27 of 210 hotels in Playa del Carmen
     
    The Royal Playa del Carmen
    16,019 reviews
    #11 of 210 hotels in Playa del Carmen
     
    Rooms
    27 Aug.28 Aug.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (848)
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    There are newer reviews for Hotel Cielo
    See the most recent reviews

    461 - 465 of 729 reviews

    Reviewed 15 July 2011

    Good location, decently clean , cute and simple with a great terrace up top to take in the scene. Great deal on food at their restaurant carboncitos and good food:)More

    Thank sandriloqui
    Response from HotelCielo, Owner at Hotel CieloResponded 18 July 2011

    Thank you sandriloqui for taking the time to write your review. I see by your past reviews you have been to Playa many times , so we are delighted that we were able meet your expectations & thanks for calling calling us great....we like to...More

    Reviewed 7 July 2011

    We stayed at the Hotel Cielo for 4 nights while we were visiting Playa del Carmen and a few close-by attractions in Mexico. The staff was professional, friendly and very helpful. The front desk receptionist helped us with every question we had, everything from visiting...More

    Thank KJN135
    Response from HotelCielo, Owner at Hotel CieloResponded 18 July 2011

    Thank you KJN135 for taking the time to write your review. Perfect !!! This is just what we are trying to accomplish....I told you we were bringing back great customer service. We love the fact that you felt you were well taken care of, remember,...More

    Reviewed 7 July 2011

    We were only on this hotel's property for a few hours, as we'd been staying elsewhere in Playa del Carmen, but we accidentally left our camera on the premises. It wasn't until we were in the car on the way to the airport--and running late--that...More

    Thank carbonarapasta
    Response from HotelCielo, Owner at Hotel CieloResponded 18 July 2011

    Thank you reesespiece for your review. This is what a great vacation experience is supposed to be like . It is terrible to loose a camera, especially when all your beautiful memories are inside. We know that you are on vacation & this is why...More

    Reviewed 22 June 2011

    My second time here. I love all the improvements since my last stay, it shows that these people care about their property. We stayed 4 extra nights, that should really say it all. The room was clean, spacious and everything worked well. Good bed, great...More

    Thank NYCisgood4ME
    Response from HotelCielo, Owner at Hotel CieloResponded 18 July 2011

    Thank you NYCisgood4me for taking the time to write your review. We are delighted that you chose to stay with Hotel Cielo again. And we appreciate that you mention Playa's safety. This is important, many guests are concerned about he negative press but as anyone...More

    Reviewed 17 June 2011

    Spent a week there. As it was my 2nd time in Playa del Carmen, have a chance to compare places I've been staying at. And I would say- I am in love with this hotel!!! Totally! And I do know that if I will ever...More

    Thank Madarar
    Response from HotelCielo, Owner at Hotel CieloResponded 24 July 2011

    Thank you Madarar for taking the the time to write your review. We know that you traveled a great distance for your vacation & we were delighted that we were able to help create an enjoyable experience for you & your mother. And just so...More

    La Pasion Hotel Boutique by Bunik
    1,233 reviews
    #17 of 210 hotels in Playa del Carmen
     
    The Palm at Playa
    1,461 reviews
    #24 of 210 hotels in Playa del Carmen
     
    Mahekal Beach Resort
    2,726 reviews
    #27 of 210 hotels in Playa del Carmen
     
    The Royal Playa del Carmen
    16,019 reviews
    #11 of 210 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Restaurant
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Concierge
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Things to do
    • Restaurant
    • Bar/Lounge
    Details
    • Price range
    • USD 70 - USD 328 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #37 Romantic Hotel in Playa del Carmen
    • #39 Family Hotel in Playa del Carmen
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 18
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, HostelWorld, Travelocity, Cancelon, TripOnline SA, Hotwire, Cheap Tickets and HotelQuickly so you can book your Hotel Cielo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Hotel Cielo Playa Del Carmen, Riviera Maya, Mexico
    Add Photo Photos
    Traveller (395)
    Room & Suite (108)
    Dining (27)
    Pool & Beach (14)
    Hotel & Grounds (287)
    Bathroom (17)
    Business Centre & Event Rooms (3)
    Family and Play Areas (2)
    Nearby
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Michelle B
    31 July 2017|
    AnswerShow all 2 answers
    Response from Vic K | Reviewed this property |
    We had a balcony room but we used their roof top patio to smoke. It was a shaded nice area.
    0
    Votes
    Lisa A
    12 July 2017|
    AnswerShow all 3 answers
    Response from HotelCielo | Property representative |
    Hi there! There are quite a few around. Xcaret is just down teh road as Vic mentioned. There is also Xel Ha which is closer to Tulum. You will have your choice when you are down here. We look forward to seeing you!
    0
    Votes
    Olivefamily09
    2 July 2017|
    AnswerShow all 4 answers
    Response from HotelCielo | Property representative |
    Hi there! Yes, our hotel is kid friendly. We have families stay with us all the time. There is lots to do with Parque Fundadores just south of us and we are just meters away from the the 5th like Vic K said (thank you... More
    0
    Votes
    Room Tips
    "tell them what you are looking for and they will accommodate the best they can"
    Read review
    "Some rooms have balconies while others dont so if you want one ask for it. Also the roof of this place is a..."
    Read review
    "Room 11 is probably the best in the hotel"
    Read review
    "Balcony rooms get plenty of light."
    Read review
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