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01/10/2017 02/10/2017
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    Hotel Cielo

    4th Street, Between 5th And 10th Ave., Playa del Carmen 77710, Mexico
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    Lowest prices for your stay
    01/10/2017 02/10/2017
    USD 81*
    USD 79*
    USD 81*
    USD 79*
    Traveller (399)
    Room & Suite (111)
    Dining (27)
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    Overview
    • Excellent72%
    • Very good22%
    • Average4%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Air Conditioning
    Non-Smoking Hotel
    Restaurant
    Bar/Lounge
    Concierge
    Rooftop Terrace
    Private Balcony
    Free Parking
    3.0 Star Hotel
    All hotel details
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    The Palm at Playa
    1,506 reviews
    #21 of 211 hotels in Playa del Carmen
     
    Mahekal Beach Resort
    2,774 reviews
    #28 of 211 hotels in Playa del Carmen
     
    The Royal Playa del Carmen
    16,209 reviews
    #11 of 211 hotels in Playa del Carmen
     
    La Pasion Hotel Boutique by Bunik
    1,250 reviews
    #14 of 211 hotels in Playa del Carmen
     
    Rooms
    1 Oct.2 Oct.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (852)
    There are newer reviews for Hotel Cielo
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    441 - 445 of 732 reviews

    Reviewed 29 November 2011

    We staying 2 weeks at Cielo hotel and enjoyed every moment! At the beginning we've got a standard room in an excellent price (after bargaining a little), but after a few days we got upgraded to a bigger room with a king size bed in...More

    6  Thank omrig
    Response from HotelCielo, Owner at Hotel CieloResponded 5 December 2011

    Thank you omrig for your review. We appreciate the kind words & thank you for mentioning the safety , it is a very important point for many future travelers that are concerned about this. We are very pleased that we were able to accommodate you...More

    Reviewed 26 November 2011

    We stayed at Hotel Cielo for 2 weeks. The staff was extremely helpful and friendly. Every day we were greeted with genuine smiles and greetings! Any requests we had were seen to quickly. The hotel is safe and quiet with the bonus of being a...More

    5  Thank room16
    Response from HotelCielo, Owner at Hotel CieloResponded 28 November 2011

    Thank you room 16?? For your review, we are more than delighted that you had a great experience with us at Hotel Cielo. I am a man of my word, I wrote a while back that I would bring back great customer service & here...More

    Reviewed 25 November 2011

    If you're looking for a relaxing, fun, welcoming, entertaining, and authentic place to stay, Hotel Cielo is the place to go. With a friendly staff you can never go wrong. Hotel Cielo is in a perfect loctation between the town and the beach! For many...More

    7  Thank Hope R
    Response from HotelCielo, Owner at Hotel CieloResponded 28 November 2011

    Thank you Hope R for taking the time to write your review. We really appreciate the kind words..... "Home Away from Home".....what more can I say..... I will take some credit but it is our staff that I would like to thank, they do such...More

    Reviewed 18 November 2011

    wow, a great boutique hotel that just keeps on getting better.This is the third year we have been to to hotel cielo and we absolutely love it.The restaurant has some of the best food in playa,and the drinks are amazing.The staff could not be any...More

    3  Thank bobby b
    Response from HotelCielo, Owner at Hotel CieloResponded 21 November 2011

    Thank you bobbyb for taking the time to write your review. We know there are many hotels to choose from here in Playa, so, I would like to thank you personally for deciding to stay with Hotel Cielo yet again. You really made our day,...More

    Reviewed 17 November 2011

    Really enjoyed the hotel! Everyone was very welcoming, close to the beach. Great value.More

    2  Thank Jason S
    Response from HotelCielo, Owner at Hotel CieloResponded 21 November 2011

    JasonS Thank you for taking the time to write your review. We very pleased that you thought of Hotel Cielo as a Great Place.....we think so as well. Thank you for commenting on the staff, they always do their best to accommodate or guests &...More

    The Palm at Playa
    1,506 reviews
    #21 of 211 hotels in Playa del Carmen
     
    Mahekal Beach Resort
    2,774 reviews
    #28 of 211 hotels in Playa del Carmen
     
    The Royal Playa del Carmen
    16,209 reviews
    #11 of 211 hotels in Playa del Carmen
     
    La Pasion Hotel Boutique by Bunik
    1,250 reviews
    #14 of 211 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Restaurant
    • Bar/Lounge
    • Hotel Amenities
    • Concierge
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Things to do
    • Restaurant
    • Bar/Lounge
    Details
    • Price range
    • USD 68 - USD 324 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #37 Romantic Hotel in Playa del Carmen
    • #39 Family Hotel in Playa del Carmen
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 18
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Expedia, HostelWorld, Cancelon, Travelocity, TripOnline SA, Hotwire, Cheap Tickets and HotelQuickly so you can book your Hotel Cielo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Hotel Cielo Playa Del Carmen, Riviera Maya, Mexico
    Add Photo Photos
    Traveller (399)
    Room & Suite (111)
    Dining (27)
    Pool & Beach (14)
    Hotel & Grounds (288)
    Bathroom (17)
    Business Centre & Event Rooms (3)
    Family and Play Areas (2)
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    Ask a question
    Questions & Answers
    Veronika G
    17 August 2017|
    AnswerShow all 3 answers
    Response from HotelCielo | Property representative |
    Hola! There are several parking lot options in surrounding blocks that are safe. They are a very short distance from us.
    0
    Votes
    Michelle B
    31 July 2017|
    AnswerShow all 3 answers
    Response from Vic K | Reviewed this property |
    We had a balcony room but we used their roof top patio to smoke. It was a shaded nice area.
    0
    Votes
    Lisa A
    12 July 2017|
    AnswerShow all 3 answers
    Response from HotelCielo | Property representative |
    Hi there! There are quite a few around. Xcaret is just down teh road as Vic mentioned. There is also Xel Ha which is closer to Tulum. You will have your choice when you are down here. We look forward to seeing you!
    0
    Votes
    Room Tips
    "Has no elevator so ask for a lower floor for elderly couple or if you have trouble walking up steps"
    Read review
    "Get a balcony room. The rooms without balconies are smaller but quieter."
    Read review
    "Make sure not to book ground level."
    Read review
    "tell them what you are looking for and they will accommodate the best they can"
    Read review
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