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Hotel Cielo

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Hotel Cielo
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789 Reviews from our TripAdvisor Community

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Showing 682: English reviews
Port Isabel, Texas
Reviewed 1 week ago

We have travelled to Playa del Carmen previously so knew which area we wanted to stay. We also did not want an "all inclusive" resort. Throughout the booking process, the staff was extremely efficient, immediately answering all questions, confirming registration, arranged transport between the airport & hotel. Upon arrival, registration was flawless, room was ready and could not have been...

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Helpful?
Thank sailingspi
HotelCielo, Owner at Hotel Cielo, responded to this review

Wow! This is a great review to get! Thank you so much for your feedback to us and description for your TripAdvisor peers. You understand how important it is for us to have reviews and we thank you for taking the time to write this for us! We do strive to be different from the all-inclusives. We love the details...

Reviewed 1 week ago via mobile

I only stayed here for a night but the room was so wonderful I wish we could have stayed longer! The restaurant that's below the hotel is also amazing. Everyone was very friendly and helpful! I can't say enough nice things. I also attached a picture of the view from our room!

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Helpful?
Thank andrea n
HotelCielo, Owner at Hotel Cielo, responded to this review

It is great to hear that we make a good impression even with one night! We certainly hope that when you come back to Playa del Carmen you will come and stay with us longer! It is great you had time to enjoy Carboncitos, our restaurant. Thank you for taking the time in writing this review because we know it...

Reviewed 1 week ago via mobile

Beautiful clean hotel in a perfect location. Go up to the roof top. Worth the climb!! Make sure you eat in the restaurant. Delish The attention to detail is impressive If you are looking for a stay in an authentic playa del carmen destination - this is your place

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Helpful?
Thank Jodi S
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you for this wonderful review! We do work to stand out and make each experience different and memorable! Location is important so thank you for mentioning that and our rooftop terrace! We look forward to having you back on your next visit to Playa del Carmen and thank you for helping us stand out from our competition! You are...

Boston, Massachusetts
Reviewed 3 weeks ago

My niece and I stayed here in December for three nights. It is a great location, super clean and convenient to the beach, directly on 5th Ave. We booked a Suite with a balcony, which ended up being a very noisy room. The restaurant downstairs is amazing for breakfast and dinner.... best margarita I had!! I would stay at this...

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Thank Jen802
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you so much for this review and for the tips to other Tripadvisor peers. We normally get that w are a quiet hotel even for the location, however, with December being the peak season, it is hard to control the outdoor noise especially with the holiday celebrations going on. We thank you for this great review and the time...

Great Bear Rain Forest B.C .Canada
Reviewed 18 December 2016

Well it was Time to Go Back and have some more Dental work done and My Favorite Place to stay is Hotel Cielo . The Reason is that I do Not have to go far to My Dentist and All that I Need for My Food is right there at their Beautiful Restaurant downstairs... The Staff is Like No Other...

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Thank darellbear
HotelCielo, Owner at Hotel Cielo, responded to this review

Well, we must give you comfort if you come for dental work! Thank you again for your review and all the details you address. We are so glad you are coming for New Year´s to enjoy this time! All of your descriptions are so kind and help others see the effort we make for our guest family. We hope you...

Reviewed 17 December 2016

Very clean and well-appointed. Gracious staff gave us meticulous attention with extras, room-service and sports excursions. Their restaurant right next door is sumptuous yet casual. The location -- just off legendary Avenida Quinta -- is a big advantage

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1Thank Stevee G
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you so much for your review of Cielo and our restaurant Carboncitos! We know that it takes time our of your day to sit down and write a review and we are grateful for this. Reviews are what help us show other Tripadvisor followers where we are and what we are about. Thank you for your contribution and we...

Brunswick
Reviewed 13 December 2016 via mobile

My friend and I stayed overnight on a trip from Cancun to Carrillo Puerto. The hotel was only a two block walk from the bus station. It's right off the main shopping avenue. The friendly fellow at the desk greeted me by name as soon as I walked to the desk. The property is lovely with a nice rooftop view...

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1Thank solongsally
HotelCielo, Owner at Hotel Cielo, responded to this review

We are so glad we could make your connecting night joyful. Reviews like yours are important to show that not only are we a great boutique hotel but we are located in a very convenient location. Thank you for mentioning the convenience to ADO and we hope that your continued trip went well. Taking the time to write this for...

Austin, Texas
Reviewed 12 December 2016 via mobile

We stayed one night in Nov. of 2016. The owner and staff were friendly, and the rooms comfortable. The hotel entrance is about 60 feet from the main tourist street, and is attended around the clock by friendly and alert employees. The room was comfortable, relatively quiet, and easily accessed up a flight of stairs. (The hotel has rooms on...

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Thank Sherrard H
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you for your beautiful words! We thank you for the time in writing this review and letting the other Tripadvisor members see that only in one night you can have a great experience with us! It truly means something to us that you took the time to write this and we cannot wait to have you back again soon!...

Monterey, California
Reviewed 11 December 2016

I have been going to this hotel and Carboncitos restaurant since 5 amazing guys from New York bought it 13 years ago. I have seen it evolve and develop from its beginnings to what it is today, an even more beautiful place to call home in Playa Del Carmen. Carboncitos is the first place I stop before settling in for...

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1Thank Janaita
HotelCielo, Owner at Hotel Cielo, responded to this review

Wow! Thank you Janaita for this incredible review! It says so much to us that you have been with us from the beginning! There are many places you could choose to stay in Playa del Carmen and it is an honor for us that not only do you choose us but that you write about it too! This is so...

North Babylon, New York
Reviewed 10 December 2016

We stayed at hotel cielo over thanksgiving for 5 days. The staff is amazing and very helpful with anything you may need. The room was super clean and very comfortable. Looking forward to our next visit

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1Thank richkrawchuk
HotelCielo, Owner at Hotel Cielo, responded to this review

We are very excited that you spent your Thanksgiving holiday with us. It means so much to us that you took the time to write this review for your Tripadvisor peers to see your experience with us. The details you displayed helps people to know that we are teh best boutique hotel in Playa del Carmen. Thank you for choosing...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Concierge
  • Multilingual Staff
  • Laundry Service
Official Description (provided by the hotel)
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "Original Playa." Our rooms start as low as $69 per night, balcony rooms with Caribbean views start at $109. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos. 50% Off Breakfast Included only with Direct Hotel Booking. ... more   less 

Additional Information about Hotel Cielo

Address: 4th Street, Between 5th And 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $128 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Cielo 3*
Number of rooms: 18
Reservation Options:
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Also Known As:
Hotel Cielo Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#26 Business Hotel in Playa del Carmen
#37 Romantic Hotel in Playa del Carmen
#39 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Cielo staff and other travellers.
13 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“King with balcony offered great view of everything.”
 of 5 bubbles sailingspi, 16 Jan 2017 | Read review
“Book a room in back away from 5th ave.”
 of 5 bubbles Jen802, 31 Dec 2016 | Read review
“Balcony room is great”
 of 5 bubbles richkrawchuk, 9 Dec 2016 | Read review
“ask for room away from street noise as its off the main street which is great location”
 of 5 bubbles ladylainee724, 27 Sep 2016 | Read review
“any room is good”
 of 5 bubbles LuigiEuro, 22 Sep 2016 | Read review
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