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Magic Express Hotel

Carretera Cancun-Chetumal Km 291, esquina calle 54 norte, Playa del Carmen 77710, Mexico
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Apr 9 Apr 10
1 room, 2 adults, 0 children
USD 119*
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Traveller (26)
Room & Suite (10)
Pool & Beach (4)
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    Overview

    • Excellent15%
    • Very good34%
    • Average30%
    • Poor7%
    • Terrible13%
    Travellers talk about
    Free Wifi
    Breakfast included
    Pool
    Restaurant
    Bar/Lounge
    Fitness centre
    2.5 Star Hotel
    All hotel details
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    Rooms
    09/04/2017 10/04/2017
    Standard Room

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    09/04/2017 10/04/2017
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    Traveller rating
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    Time of year
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    Reviewed 13 November 2016 via mobile

    OMG not Magic at all, the air conditioner don't work I call the concierge name Monica and she send me a guy and he told me the air is working I told him look at me I'm sweating ... well nothing I can do, I...More

    Helpful?
    Response from guestservicemgcxprss, Guest Service at Magic Express Hotel

    Dear Guest, We appreciate your visit and review in TripAdvisor. We have followed this situation since you first claimed it in our front desk. In general, there was a high occupation during the weekend you visit us. We have looked in other rooms and asked...More

    Reviewed 13 June 2016

    this hotel is alittle bit far from 5th Ave however it was afforable and it was nice, stuff very helpful. it was spring break when I went there and the prices were afforable. I would definaly go back to this hotel.More

    Helpful?
    Response from mgmtmgcxprss, Gerente at Magic Express Hotel

    Dear Jonathan V, We appreciate you have chosen us as your lodging option while visiting Playa del Carmen. We are as well thankful for your recommendation. We will be glad to welcome you again in the Magic Express Hotel in your next visit to Playa...

    Reviewed 24 March 2016

    This hotel is a cross between a business class hotel and a boutique hotel. It has too much charm to be a business class hotel but the location makes it difficult to be anything but. The staff is excellent, friendly and bilingual.More

    Helpful?
    Response from mgmtmgcxprss, Gerente at Magic Express Hotel

    Dear puppyTio1: We apprecaite you have chosen us among other options for lodging in your last visit to Playa del Carmen. As well, we are thankful you took the time to let us know your opinion about our service in TripAdvisor. We are glad about...More

    Reviewed 23 January 2016 via mobile

    Very nice hotel right off the main highway. The people are very nice and they offer fresh water fountains right off the elevator on each floor which is nice if you need water for brushing your teeth or just get thirsty in the night. The...More

    Helpful?
    Response from mgmtmgcxprss, Gerente at Magic Express Hotel

    Dear brantdebbie: We appreciate you have stayed in your last visit at the Magic Express Hotel, as well as your review in TripAdvisor. We are glad to know your stay was acceptable. However we are aware that we must improve in other aspects. About the...More

    Reviewed 23 January 2016

    Upon arrival at the hotel, my husband and I thought it was pretty basic, we didn’t like the ground floor room we were allocated, it didn’t have enough light, the curtain rail was broken. There was no fridge or a welcome bottle of water. The...More

    Helpful?
    Response from mgmtmgcxprss, Gerente at Magic Express Hotel

    Dear Kati_56_28, We appreciate your stay at the Magic Express Hotel in your last visit to Playa del Carmen. We thank you as well your review in TripAdvisor. In order to keep low rates in comparison to other business hotels in Playa del Carmen, you...More

    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Breakfast included
    • Meeting Rooms
    • Shuttle Bus Service
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    Photos
    Traveller (26)
    Room & Suite (10)
    Pool & Beach (4)
    Dining (1)
    Nearby
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    Questions & AnswersAsk a question
    eso significa que no me pagaran el dinero que me robaron dentro de la habitación de su hotel??? tengan cuidado
    11 March 2017|
    Answer Show all 2 answers
    Response from guestservicemgcxprss | Property representative |
    Como te comentamos, se presentó en el Ministario Público una denuncia contra quien resulte responsable. Ayudaría mucho que te presentaras al MP para apoyar en la investigación. Recibe un cordial saludo.
    0
    Votes
    Google Translation
    cuando me pagaran los $5,200 que me robaron en su hotel?????
    9 March 2017|
    Answer
    Response from guestservicemgcxprss | Property representative |
    Estimado huésped, agradecemos tu visita y comentarios. Hemos atendido tu solicitud en el mejor de los términos y te hemos comunicado que se ha interpuesto en perjuicio tuyo una demanda contra quien resulte responsable... More
    -1
    Votes
    Google Translation
    Cheo777
    Buenas tardes, la pregunta es, ¿el precio es por habitación o es por persona?
    26 August 2015|
    Answer
    Response from guestservicemgcxprss | Property representative |
    Buenas tardes: Los precios y tarifas anunciados en nuestra portal son por habitación sencilla o doble, incluye desayuno continental. Niños menores de 12 años entran gratis acompañados por un adulto. El 3er y 4o ocupante de... More
    0
    Votes
    Google Translation
    Room Tips
    "Ask for rooms on the top floors, rooms on the ground floor are extremely noisy"
    KS_56_28, over a year agoRead review
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