We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
16/08/2017 17/08/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Hotel Riu Palace Riviera Maya

    Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
    Hotel website
    Save
    Best prices for your stay
    16/08/2017 17/08/2017
    Traveller (6133)
    Pool & Beach (1429)
    Room & Suite (742)
    Hotel Riu Palace Mexico
    5,494 reviews
    #28 of 209 hotels in Playa del Carmen
     
    Magic Blue Hotel
    650 reviews
    #53 of 209 hotels in Playa del Carmen
     
    Grand Oasis Tulum
    2,000 reviews
    #18 of 23 hotels in Akumal
     
    Dreams Puerto Aventuras Resort & Spa
    4,594 reviews
    #10 of 17 hotels in Puerto Aventuras
     
    Overview
    • Excellent65%
    • Very good24%
    • Average7%
    • Poor2%
    • Terrible2%
    Travellers talk about
    “sports bar” (378 reviews)
    “don manolo” (69 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Hotel Riu Palace Riviera Maya
    Special Offer: Your first gift: 500 pts
    Hotel deals
    Hotel Riu Palace Mexico
    5,494 reviews
    #28 of 209 hotels in Playa del Carmen
     
    Magic Blue Hotel
    650 reviews
    #53 of 209 hotels in Playa del Carmen
     
    Grand Oasis Tulum
    2,000 reviews
    #18 of 23 hotels in Akumal
     
    Dreams Puerto Aventuras Resort & Spa
    4,594 reviews
    #10 of 17 hotels in Puerto Aventuras
     
    {"scriptFlags":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"template":"ibex_photo_carousel__widget","moduleList":["handlers"]},"containerClass":null}
    Rooms
    16 Aug.17 Aug.
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 0 partner sites to see rooms from .
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Playa del Carmen hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_NEW_REG_FLOW_INTERRUPTER","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_POST_BOOK_LOGIN_CTA","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","IB_NEW_REG_FLOW","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK","IB_NEW_REG_FLOW_POST_BOOK"] , "IMPRESSION_KEY": "75bdb64d704049fba9accf0cbdf774e1", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":596668,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[],"additionalContentIds":[],"pollCount":0,"checkin":{"day":16,"month":8,"year":2017},"checkout":{"day":17,"month":8,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":-1,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"75bdb64d704049fba9accf0cbdf774e1","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":0,"lowestMetaPrice":0,"additionalPartner":false,"highestMetaPriceDisplay":0,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":true,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":-1,"lowestMetaPrice":-1,"highestMetaPriceDisplay":-1,"hotelName":"Hotel Riu Palace Riviera Maya","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6Ijc1YmRiNjRkNzA0MDQ5ZmJhOWFjY2YwY2JkZjc3NGUxIiwiQUlLIjoiNDk3YjhlNTgyZTRmNGJiODkwMTYyZmQ3MjYzZDcxOTMifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false}, "ibAvailability": false, "metaAvailability": false, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "16/08/2017", "checkOut": "17/08/2017", "lowestPrice": null, "hasDates": true, "hacComplete": false, "contentIdMappings": {}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"scriptFlags":null,"widget":{"name":"ibex_room_grid_hsx","divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_hsx__sub_header"},"template":"ibex_room_grid_hsx__widget","moduleList":["handlers","tracking"]},"containerClass":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"scriptFlags":null,"widget":{"name":"ibex_mismatch_message","divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"template":"ibex_mismatch_message__widget","moduleList":["handler"]},"containerClass":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"scriptFlags":null,"widget":{"name":"ibex_room_grid_row_hsx","divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"},"template":"ibex_room_grid_row_hsx__widget","moduleList":[]},"containerClass":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
    Write a Review
    Reviews (5,454)
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages
    There are newer reviews for Hotel Riu Palace Riviera Maya
    See the most recent reviews

    11 - 15 of 4,033 reviews

    Reviewed 1 week ago

    We stayed here for five nights and were mostly underwhelmed by the grounds and the amenities. The room was dated, and as a family of four (two adults, a 13-year-old and a 9-year-old), it would have been nice to have two queen beds. But the...More

    2  Thank Eric M
    Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Riviera MayaResponded 6 days ago

    Dear guest, Thank you for taking the time to give us such honest and detailed feedback. We are committed to provide excellent quality of our products and services to our guests. We regret to read that you have left our hotel with an opposite idea...More

    Reviewed 1 week ago

    It’s unfortunate that my poor experience with the front desk regarding my reservation overshadows my overall stay at this resort. There was an issue with my reservation where my wife and 2 children were not listed on the reservation. I worked with Mikolos, supposedly Front...More

    6  Thank Steve T
    Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Riviera MayaResponded 3 days ago

    Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. As a service minded hotel chain, it is disappointing to hear that you encountered inconveniences with your booking on arrival as mentioned in your review and that...More

    Reviewed 1 week ago

    We stayed at this resort from July 2-8, 2017. Overall, we had a great time and a great experience, but there were some disappointments. I will speak to the disappointments first and then the positives. Please don’t read just the disappointments because overall we really...More

    6  Thank soshaughnessey
    Reviewed 1 week ago

    Just arrived back from our second visit to this hotel and have reviewed this previously. Returned due to the great location and fantastic staff. The staff really are amazing and nothing is too much trouble, always a smile and a friendly chat and they work...More

    2  Thank SHAZPADGE
    Reviewed 1 week ago

    I arranged transportation for the family through RIU/ Very crowded, very hot van. Then the driver decides to stop for a beer-run for one of the passengers. Did not ask if this inconvenienced anyone, Then, upon arrival, the room the room was NOT similar to...More

    2  Thank HoustonTraveler2012
    Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Riviera MayaResponded 1 week ago

    Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns while staying at the Riu Palace Riviera Maya. We regret to read that your first impression of the resort has not lived up to your expectations. We...More

    Hotel Riu Palace Mexico
    5,494 reviews
    #28 of 209 hotels in Playa del Carmen
     
    Magic Blue Hotel
    650 reviews
    #53 of 209 hotels in Playa del Carmen
     
    Grand Oasis Tulum
    2,000 reviews
    #18 of 23 hotels in Akumal
     
    Dreams Puerto Aventuras Resort & Spa
    4,594 reviews
    #10 of 17 hotels in Puerto Aventuras
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Free Parking
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Free Internet
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    Details
    • Price range
    • USD 282 - USD 604 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #21 Top resorts Hotel in Playa del Carmen
    • #28 Romantic Hotel in Playa del Carmen
    • #29 Spa Hotel in Playa del Carmen
    • #29 Family Hotel in Playa del Carmen
    • #30 On the Beach Hotel in Playa del Carmen
    • #30 Luxury Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 400
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, RIU Hotels and Resorts, Travelocity, Orbitz, TravelUp, Cancelon, Hotwire, Cheap Tickets, getaroom.com, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Hotel Riu Palace Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Riu Palace Riviera Maya Hotel Playa Del Carmen ,
    • Riu Riviera Maya ,
    • Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico
    Add Photo Photos
    Traveller (6133)
    Pool & Beach (1429)
    Room & Suite (742)
    Dining (557)
    Hotel & Grounds (3588)
    Family and Play Areas (88)
    Bathroom (39)
    Business Centre & Event Rooms (26)
    Nearby
    Allegro Playacar
    4,785 reviews
    .26 km away
     
    Sunset Fishermen Spa & Resort
    1,004 reviews
    .46 km away
     
    Hotel Riu Playacar
    4,894 reviews
    .52 km away
     
    Eurostars Hacienda Vista Real
    631 reviews
    .43 km away
     
    Nearby Restaurants
    Lara & Luca
    101 reviews
    1.22 km away
    Casa Sofia Playa del Carmen
    661 reviews
    1.23 km away
    Perche No Restaurante Pizzeria
    101 reviews
    1.15 km away
    Casa Cenote
    243 reviews
    .81 km away
    Nearby Attractions
    Plaza Playacar
    434 reviews
    .57 km away
    Xaman Ha Aviary
    207 reviews
    .93 km away
    Playacar Center
    18 reviews
    .44 km away
    Rent Buggy
    644 reviews
    .24 km away
    Ask a question
    Questions & Answers
    lindastravels7
    22 July 2017|
    Answer
    Response from Allansgirl528 | Reviewed this property |
    Yes the Americans can be fairly noisy in the afternoon.
    0
    Votes
    BadgerRedd
    22 July 2017|
    Answer Show all 3 answers
    Response from Allansgirl528 | Reviewed this property |
    The superior room is facing the courtyard and the junior room is garden facing which means it looks at the next door hotel.
    0
    Votes
    Room Tips
    "Courtyard rooms are the best!"
    Read review
    "We love the courtyard views because we can watch the shows at night."
    Read review
    "Leave the expensive watches and large sums of cash at home."
    Read review
    "contact the hotel and just ask, where possible they will help and make your stay unforgettable"
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing