We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Hotel Riu Palace Riviera Maya

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Management photos
Hotel Riu Palace Riviera Maya
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

5,217 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 3,894: English reviews
Start your review of Hotel Riu Palace Riviera Maya
 Click to rate
Lockport, New York
Reviewed yesterday NEW

BF and I stayed in Feb 2017 and could not have wished for a more amazing experience. This was a first "all-inclusive" experience for both of us and we spent much of our time there just marveling at how awesome everything was. The food was great (and plentiful) and the grounds were immaculately clean and absolutely gorgeous. The staff was...

 Report
Helpful?
Thank playingrownup
Castle Pines, Colorado
Reviewed 2 days ago NEWvia mobile

My wife has stayed at this property several times and recommended that we do our annual spring family vacation here. The service and staff were exceptional and very helpful for all of our groups needs including getting rooms together on the same floor. The accommodations were very good. The food was good. Above average for similarly priced all-inclusive properties in...

 Report
Helpful?
1Thank John C
chaska
Reviewed 3 days ago NEW

Front desk management likes to lie to you with what they can do for you We were here in 06 and looks like theyve not painted it since then place has multiple colors of touch up paint all over stucco and funiture in room looks like it came from animal house for a national chain its timre for a zombie...

 Report
Helpful?
1Thank dchaska
Johns Creek
Reviewed 3 days ago NEWvia mobile

Family wedding brought us here. Experience will bring us back. Outstanding food & service. Yoga, water aerobics & beach walking helped wear off the ample, very good quality, food & drinks. French restaurant the best although we enjoyed 4 of the specialty restaurants. Never had an alcoholic drink in our room but could have as bar was stocked. Pool huge....

 Report
Helpful?
Thank Cathy D
Pulaski, Wisconsin
Reviewed 3 days ago NEW

We have been to Playacar 3 times and this was by far the best resort. From check in to check out we were treated with nothing but respect. Every single staff member smiled and greeted you. Alexis was great at check in. Santos.. he never left us without a drink! At the pool bar Victor really made sure that we...

 Report
Helpful?
1Thank msjrlepp
Reviewed 1 week ago NEWvia mobile

The people who work there made the vacation wonderful. A special thanks to Nico, Juan, Juarez, Freddy, Ivan, Mendez, and Efram. Their service to my family was incredible. The entertainment staff were great. Angel, Hector, Gustavo and Esteban stand out. There are many more who I don't know their names, but they made my family want to come back. To...

 Report
Helpful?
1Thank ersk3775
Plainfield
Reviewed 1 week ago NEW

* Check -In~~~ Quick & Easy! All the front desk staff was very knowledgeable and professional during our stay. Victor, Claudia, Thalia, Fabiola, & Miklos were awesome! Big tall Hector the Bell Boy was friendly too! * Room~~~ Our room was nice. Very clean . Our A.C. worked great and our room was always cool, in fact we had to...

 Report
Helpful?
5Thank RLK414
Reviewed 1 week ago via mobile

This was the 4th time our family has visited this resort and our 2nd year in a row for spring break. We travelled with another family and had kids ages 15, 13, 12, and 9 with us. We absolutely LOVE this resort. The staff is wonderful and welcoming. Many remembered us from our visit last year, which made the kids'...

 Report
Helpful?
3Thank Heather C
Elizabethton, Tennessee, USA
Reviewed 1 week ago

I went to a friend's wedding in 2016 and had the best experience. Our room was clean and the grounds are gorgeous! The hotel itself is breathtaking when you first walk in. This was my first 5-star international resort experience so I am new to the game, but still... I think it was amazing. All-inclusive is the way to go....

 Report
Helpful?
2Thank AMANDA P
Minneapolis, Minnesota
Reviewed 1 week ago

Any vacation to this part of the world in March is sure to be terrific as the sun is high and bright, the ocean is beautiful, and the Mexican people are friendly and helpful. Riu Palace has a grand lobby and manicured grounds. The room we had on the second floor met our needs and was quiet at night like...

 Report
Helpful?
1Thank brucebates31

6,223 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (5848)
Viewed
Pool/Beach Area (1327)
Viewed
Family/Play Areas (86)
Viewed
Hotel & Grounds (1332)
Viewed
Dining (424)
Viewed
Room/Suite (421)
Viewed
Bathroom (39)
Viewed
View from Room (201)
Viewed
Business Centre/Function Rooms (25)
Viewed
0:48
Videos (10)
Viewed
Other (1983)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (361)
Viewed
Amenities (39)
Viewed
Beach (26)
Viewed
Junior Suite (Inside View) (35)
Viewed
Junior Suite with One King Bed (17)
Viewed
Junior Suite with Two Double Beds (21)
Viewed
Pool (20)
Viewed
Dining (102)
Viewed
Suite (31)
Viewed
The Hotel (70)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (14)
Viewed
Hotel & Grounds (3)
Viewed
Pool/Beach Area (1)
Viewed
Other (10)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
0.7 km away
Hotel Riu Palace Mexico
Hotel Riu Palace Mexico
#25 of 212 in Playa del Carmen
5,271 reviews
1.2 km away
Iberostar Tucan Hotel
Iberostar Tucan Hotel
#39 of 212 in Playa del Carmen
6,280 reviews
21.2 km away
Barcelo Maya Tropical
Barcelo Maya Tropical
#5 of 17 in Puerto Aventuras
4,196 reviews
Show Prices
Show Prices
Show Prices
3.9 km away
The Reef Coco Beach
The Reef Coco Beach
#103 of 212 in Playa del Carmen
3,477 reviews
18.6 km away
Dreams Puerto Aventuras Resort & Spa
Dreams Puerto Aventuras Resort &...
#10 of 17 in Puerto Aventuras
4,358 reviews
1.4 km away
Playacar Palace
Playacar Palace
#18 of 212 in Playa del Carmen
4,186 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Free Internet
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Riu Palace Riviera Maya

Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $376 - $726 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
Number of rooms: 400
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, BookIt.com, Orbitz, Despegar.com and Jetsetter so you can book your Hotel Riu Palace Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#21 Top resorts Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#29 Spa Hotel in Playa del Carmen
#29 Family Hotel in Playa del Carmen
#30 On the Beach Hotel in Playa del Carmen
#30 Luxury Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Riviera Maya staff and other travellers.
425 questions
Ask a question

See all questions (425)

Questions? Get answers from Hotel Riu Palace Riviera Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all the rooms are suites so we enjoyed the basic room”
 of 5 bubbles AMANDAP288, 22 Mar 2017 | Read review
“We were in a building right by the pool. It was awesome to be able to go back and forth to our room to get stuff and use the restroom.”
 of 5 bubbles cwsmith22, 20 Mar 2017 | Read review
“Upgrade to courtyard view is worth every penny.”
 of 5 bubbles DerbyPapa, 12 Mar 2017 | Read review
“Beautiful Place with a Beautiful Beach”
 of 5 bubbles VivaChiffon, 7 Mar 2017 | Read review
“top floor in quiet area away from the theatre”
 of 5 bubbles ingfisher, 7 Mar 2017 | Read review
5 of 5