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Hotel Riu Palace Riviera Maya

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Hotel Riu Palace Riviera Maya
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5,147 Reviews from our TripAdvisor Community

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Showing 3,844: English reviews
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Reviewed yesterday NEW

The RIU Palace Riviera Maya is a great vacation spot. We returned this past weekend for our 5th time. We have been visiting the area for 18 years and this is our favorite resort hotel.. The staff is very friendly and helpful. They do their best to remember your name and preferences even if you are on site for a...

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1Thank Paul A
NJ
Reviewed 2 days ago NEWvia mobile

Cancun weather is just lovely. Even if the weather app says it will rain chances are you will see the sun out and yes no rain. So here are the pros and cons of our stay in Riu Palace. Pros They make towel pet designs...so cute! The drinks taste the same doesn't matter which bar you get it. The beach...

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Thank jenlikestotravelNj
Canton, Michigan
Reviewed 2 days ago NEWvia mobile

My fiancé and I just came back from a 5 day vacation at Riu Palace Riviera Maya and we had a great time!!! The room was comfortable, you do see the wear and tear and we had to have someone come repair the toilet because it did not have enough water pressure to flush correctly, but, service came quickly and...

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Thank NPhoenix23
Phoenixville, Pennsylvania
Reviewed 2 days ago NEW

We have been going to the Palace now for 9 years and just love it there. Every year we look to go some place new but when I check the other hotels out even ones that were recommended to us none compare. From the grounds, food, service, and entertainment, just fabulous. Milkos I think that is how you spell his...

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Thank Willy054
Bavaro, Dominican Republic
Reviewed 3 days ago NEW

Rooms are bright with all you need for comfort. They are cleaned every day to a high standard. Having a fridge and spirit dispenser in your room we found to be beneficial after a day on the beach it was nice to chill on the balcony with a long cool drink . As it was our golden wedding we were...

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1Thank Elizabeth S
Midwest
Reviewed 3 days ago NEW

We had a fabulous vacation at this resort. The staff is amazing and attentive, the food is great and the atmosphere cannot be beat. We didn't see a lot of over consumption of alcohol although it was readily available, thus no loud obnoxious drunks to contend with. Public bathrooms are not available on the beach and are scarce in Playa...

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2Thank FromBadgerState
East Coast USA
Reviewed 4 days ago NEW

We had so much fun at this resort. It is beautiful, the food was great, and the service was the best. I was surprised by some of the negative reviews of the animation team. We thought they were really entertaining, especially "Ricky Bobby". We liked the beach barbecue, the ice cream and chilled mango carts at the pool. The ship...

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2Thank 1sttriptorome
Windsor, Canada
Reviewed 5 days ago NEW

This was our third visit to this wonderful resort. It was a perfect stay for us. We love the charm of the beautiful Mexican decor. The resort is beautiful. The staff are exceptional from Thalia at the front desk to Uriel and Xavier providing drink service on the beach. We cannot say enough kind words to describe these wonderful people....

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3Thank 6620JD
Byron, Illinois, United States
Reviewed 6 days ago NEW

Overall, we very much enjoyed our stay at the Riu. We came with several friends and had a wonderful time hanging out together. The Riu is about a 20 minute walk from Playa del Carmen. There is a lot of shopping in town, plus you can catch the ferry to Cozumel. We had room 114, which is basically as close...

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2Thank Lori S
Reviewed 6 days ago NEW

The staff here cannot be beat. Everyone was so friendly and helpful. No matter what you did, there was someone around with a smile and a willingness to assist you. The property is lovely. It is a smaller resort with tile, so if locomotion is an issue, this is the place to go. The rooms are nice, but every day...

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3Thank Karen C

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Riu Palace Riviera Maya

Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $381 - $711 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#21 Top resorts Hotel in Playa del Carmen
#28 Spa Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#29 On the Beach Hotel in Playa del Carmen
#29 Luxury Hotel in Playa del Carmen
#29 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Riviera Maya staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you like peace and quiet in the evening avoid rooms that overlook the plaza. There is live entertainment each night until 11:00.”
 of 5 bubbles I1791ISpaula, 27 Feb 2017 | Read review
“They are all good rooms.”
 of 5 bubbles Willy054, 26 Feb 2017 | Read review
“A garden view”
 of 5 bubbles 58elizabeths, 25 Feb 2017 | Read review
“If you have mobility issues please ask for a ground floor room.”
 of 5 bubbles 6620JD, 23 Feb 2017 | Read review
“We had room 114, which was right by the pool area. We thought it was a perfect location and not overly loud.”
 of 5 bubbles LoriS224, 22 Feb 2017 | Read review
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