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Fairmont Mayakoba

Travellers' Choice award winner
GreenLeadersPlatinum level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Fairmont Mayakoba
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3,670 Reviews from our TripAdvisor Community

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Showing 2,741: English reviews
Houston, Texas
Reviewed 9 April 2016

Our family of 4 including two teens stayed in this hotel for a week in March 2016 and the hotel is very beautiful. The hotel is inside an ecological reserve. Very green/tropical. The beach was excellent. Service outstanding. The room and bathroom was spacious, clean and well decorated. We got the all inclusive package and the restaurants are excellent. The...

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Helpful?
1Thank Atenea112
Chadi C, Director of Operations at Fairmont Mayakoba, responded to this review

Dear Atenea112, Thank you for your detailed review on tripadvisor and for the praise of our facilities and colleagues. You mentioned the excellent and sophisticated restaurants; our recent partnership with world renowned Chef Richard Sandoval has been very well received by our guests. Starting this month and following similar feedback, we have worked with Chef Sandoval and launched a comfort...

Newport Beach, California
Reviewed 8 April 2016

Impressive job by the culinary team!! We had an amazing stay, Chef Eric and his gifted team of culinarians did an amazing job hosting and creating a great conference for our team. My wife and daughter stayed at the hotel as well and had a unbelievable time with the kids club and where really impressed by the engagement of the...

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Helpful?
Thank briand0herty
Karla E, Dir. Rooms Division at Fairmont Mayakoba, responded to this review

Dear briand0herty, Thank you for taking the time to post your review. We are delighted to read that you enjoyed the conference and that your wife and daughter were also well entertained! Chef Eric and the culinary superstars we have always go out of their way to make sure our guests leave at least a few pounds heavier after enjoying...

Tenafly
Reviewed 8 April 2016

If you get a chance to visit the Riviera Maya area, I highly recommend staying at the Fairmont. Beautiful grounds, attentive staff, and exceptional food. The SUV drivers who take you from one Mayakoba property to another are so accommodating and friendly, you'll think you hired your own chauffeur. Do your self a favor, stay at the Fairmont. You will...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
1Thank 91hugha
DennisClark, General Manager at Fairmont Mayakoba, responded to this review

Dear 91hugha, Thank you for staying with us and for taking the time to share your thoughts on Trip Advisor. We are very glad to hear you enjoyed your stay and hope that you will visit with us again. Regards, Dennis Clark, GM

Birmingham, Michigan
Reviewed 8 April 2016

The whole experience was first class. I could go on and on...but let's stick to the point...I am stating that everything was perfect. Literally, perfect! The beach, the restaurants, the gym [perfect +]. the spa, the staff... Really just felt at home...at peace...plenty of time to reflect on what is means to stay somewhere away from home and feel as...

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Helpful?
1Thank Shawnthelaw
Karla E, Dir. Rooms Division at Fairmont Mayakoba, responded to this review

Dear Shawnthelaw, Thank you for sharing your review with us, we are all very happy to know that you felt at home and more importantly, that the team provided the heartfelt hospitality they strive for. Thank you for joining the Fairmont President's Club, there are many great benefits and a fantastic way for us to get to know you and...

Boston, MA
Reviewed 8 April 2016

For a wonderful getaway this place can't be beat! The adult pool and beach area are both beautiful and the chair service (at the beach or pool) is very attentive and speedy. Great drinks and light bites menu for lunch - we didn't love Brisas (still not sure if this is the correct name?) Restaurant our first night as the...

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Helpful?
2Thank 4kidEntourage
Stuart M, Director of Sales at Fairmont Mayakoba, responded to this review

Dear 4kidEntourage Many thanks for your review, and the observations you provided us with. It seems you were very busy during your stay with us and took in much of what the resort has to offer. It certainly was a busy week you were here, and your observations re the cart transfer schedule is appreciated. WE hope to welcome you...

Washington DC, District of Columbia
Reviewed 7 April 2016

The resort is amazing! The service is impeccable and the rooms are fantastic! We even got to meet the executive chef whose name is Eric DeMaeyer. My friend who owns several restaurants in Washington DC and I were at the bar and Eric walked up and introduced himself and once he realized that we were in the restaurant business he...

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Helpful?
3Thank Cstewart2300
Jorge C, Director of Food & Beverages at Fairmont Mayakoba, responded to this review

Dear Cstewart2300, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We are very glad you enjoy your stay with us and also that You like the great culinary offerings we have. Chef Eric De Maeyer is a great ambassador of Fairmont. He...

Reviewed 7 April 2016

What an amazing experience at the Fairmont Mayakoba. Upon check-in I just happened to meet Executive Chef Eric De Maeyer, who asked me if I'd like to tour the kitchen with him. He showed me the immense operation and introduced me to his friendly local kitchen staff, including Sous Chef Demian. Afterwards, he showed me his personal office and we...

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Helpful?
1Thank Andrew F
Jorge C, Director of Food & Beverages at Fairmont Mayakoba, responded to this review

Dear Andrew F, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We are very glad you enjoy your stay with us and also that You like the great culinary offerings we have. Chefs Eric and Demian are great ambassadors of Fairmont. They...

princeton,nj
Reviewed 7 April 2016

In true Fairmont fashion, the property is beautiful, pool was amazing with waterslide for kids and a beautiful beach as well. There are shuttles to take you around as the property is enormous. Loved all restaurants and staff is beyond accommodating. Cant wait to go back!!

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
1Thank iggyPrinceton_nj
Karla E, Dir. Rooms Division at Fairmont Mayakoba, responded to this review

Dear iggyPrinceton_nj, We are delighted to read that you had fantastic time at our resort. I hope this means that we will be seeing more of you in the near future! You will find new activities and entertainment, sure to make the next stay even better! Hopefully we will see you soon, Karla

Corpus Christi, Texas
Reviewed 7 April 2016

We had an incredible time on our honeymoon, bikes were the best! The hospitality and service was timely and polite. This is a very exclusive venue, great for families and small groups. Imagine a jungle on the beach.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
1Thank 982tannert
Karla E, Dir. Rooms Division at Fairmont Mayakoba, responded to this review

Congratulations on your recent wedding 982tannert! Thank you both so much for choosing to spend this special occasion on our lovely jungle on the beach. On behalf of the entire team, we hope this becomes a yearly anniversary celebration! Best regards from Riviera Maya, Karla

Lawrenceville, New Jersey
Reviewed 6 April 2016

Hotel was beautiful, the hotel was clean room was beautiful and staff was excellent. Looking forward to going back again very soon. Food was outstanding. The weather was beautiful the sand was soft and very clean. There is a boat ride a must. It was beautiful to see the grounds from the boat ride. We met Demian Cruz and his...

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Helpful?
1Thank amyanddarrenbrummel
DennisClark, General Manager at Fairmont Mayakoba, responded to this review

Dear Amy and Darren Brummel, Thank you for choosing the Fairmont Mayakoba for your vacation and for taking the time to share your comments, and, especially for mentioning a few of our fine people. They care a great deal about our guests and I am happy they connected with you and were able to help you enjoy your vacation. We...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Children and teens have a space just for them at the Discovery Club or at the Teens Room by Sony PlayStation(R). Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of verification by Rainforest Alliance. ... more   less 

Additional Information about Fairmont Mayakoba

Address: Carretera Federal Cancun | Km 298, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $188 - $1,083 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Mayakoba 5*
Number of rooms: 401
Reservation Options:
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Also Known As:
Fairmont Mayakoba Hotel Playa Del Carmen
Fairmont Hotel Playa Del Carmen
Fairmont Playa Del Carmen
Mayakoba
Playa Del Carmen Fairmont
Fairmont Mayakoba Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#3 Green Hotel in Playa del Carmen
#5 Spa Hotel in Playa del Carmen
#7 Luxury Hotel in Playa del Carmen
#8 On the Beach Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
#22 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Mayakoba staff and other travellers.
205 questions
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5 months ago

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Questions? Get answers from Fairmont Mayakoba staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are in two-story villa format; choose upper level rooms before lower level ones.”
K5795ONdanielb, 26 May 2017 | Read review
“Go with a suite for space and king bed if you are on a romantic trip. Beach was dirty so canal rooms are also fine.”
375ToddS, 25 May 2017 | Read review
“Go for a beach-area room, worth the extra money!”
KerriJK, 24 May 2017 | Read review
“Near the beach is best.”
daneworth, 22 May 2017 | Read review
“I couldn't imagine any room being of dissatisfaction, especially if you like to be upgraded.”
MSO73, 22 May 2017 | Read review
5 of 5
Booking.com
USD 244* /night
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Orbitz.comUSD 799
Hotwire.comUSD 425
Expedia.comUSD 799
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*Disclaimer
Prices are for 1 room, 2 adults
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