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Fairmont Mayakoba

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Room & Suite (897)
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Overview
  • Excellent78%
  • Very good15%
  • Average4%
  • Poor2%
  • Terrible1%
Travellers talk about
“el puerto”(187 reviews)
“signature casita”(149 reviews)
“las brisas”(84 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star Hotel
All hotel details
Offers from Fairmont Mayakoba
Offers & Announcements: Luxury Inclusive Package
Offers from Fairmont Mayakoba
Offers & Announcements: Luxury Inclusive Package
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Reviews (4,637)
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2,586
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84
45
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All reviewsel puertosignature casitalas brisasdeluxe casitala laguna restaurantwillow stream spapresidents clubbmw bikesgolf cartlobby loungeresort feebanyan treebeach areabeautiful propertymain buildingall inclusive optionbutler service
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821 - 825 of 3,418 reviews
Reviewed 30 March 2017

Good hotel overall in a particularly unique setting incorporating the beach front and jungle lagoon. We stayed in a signature casita room which was spacious, had a comfortable bed and a lovely bathroom. The mini bar is empty and this is sold to you on...More

1  Thank Kate H
Response from AgustinPoot, Quality Manager at Fairmont MayakobaResponded 11 April 2017

Dear Kate H: Thank you very much for sharing your feedback on your stay at Fairmont Mayakoba. We regret to know that you had encountered some discomforts during your stay with us. Despite these, we are glad that you had enjoyed our facilities and that...More

Reviewed 30 March 2017

I stayed here with my kids ages 3 and 5 in March. We had a great trip! Here's a summary of the pros and cons of our experience: Pros: - We loved our spacious casita. It felt very private and secluded and was a comforting...More

2  Thank Code1182
Response from AgustinPoot, Quality Manager at Fairmont MayakobaResponded 11 April 2017

Dear Code1182: Thank you very much for sharing your feedback on your stay at Fairmont Mayakoba. We regret to know that you had encountered some discomforts during your stay with us. Despite these, we are glad that you had enjoyed our facilities and that you...More

Reviewed 30 March 2017

This hotel spans across a large property. Be prepared to walk to get to the pool, the beach, the restaurants, gym, and lobby. There are bikes available to use, but not always easy to find. You can get kids bikes and helmets as well (my...More

1  Thank jaywong54
Response from AgustinPoot, Quality Manager at Fairmont MayakobaResponded 11 April 2017

Dear jaywong54 Thank you very much for sharing your feedback on your stay at Fairmont Mayakoba. We regret to know that you had encountered some discomforts during your stay with us. Despite these, we are glad that you had enjoyed our facilities and that you...More

Reviewed 30 March 2017

This hotel had been on our wish list for a long time. We found a great deal and booked it for the second week of March 2107. It exceeded our expectations on every level - the service being the most notable. The food was wonderful,...More

Thank violinnguy
Response from AgustinPoot, Quality Manager at Fairmont MayakobaResponded 11 April 2017

Dear violinnguy: Thank you very much for taking your time to share your experience in detail and your kind compliments made the entire Fairmont Mayakoba team very happy. Now we will only work harder to ensure even better service in the future. Please do not...More

Reviewed 28 March 2017 via mobile

Absolutely stunning resort!! We experienced the best of the best service from each and every person working at The Fairmont! From the moment we entered the beautiful lobby, to our gorgeous deluxe casita... it was a memorable experience! A huge special thanks to Chef Eric...More

Thank Jesal M
Response from AgustinPoot, Quality Manager at Fairmont MayakobaResponded 11 April 2017

Dear Jesal M: Thank you for choosing Fairmont Mayakoba for your most recent trip to the Riviera Maya. It is a pleasure to read that you had a wonderful and unforgettable stay with us. We value the time you invested in writing this comment, as...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Amenities
Top amenities
Room Service
Beachfront
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Free High Speed Internet (WiFi)
Pool
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Pool
Bar/Lounge
Hot Tub
Golf Course
Tennis Court
Heated pool
Adult pool
Outdoor pool
Details
Price range
USD 256 - USD 757 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Playa del Carmen
#6 Spa Hotel in Playa del Carmen
#8 On the Beach Hotel in Playa del Carmen
#8 Luxury Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 256 - USD 757 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Playa del Carmen
#6 Spa Hotel in Playa del Carmen
#8 On the Beach Hotel in Playa del Carmen
#8 Luxury Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (3496)
Room & Suite (897)
Pool & Beach (747)
Dining (348)
Amenities (78)
Family and Play Areas (30)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
deex
19 April 2018|
Answer
Response from Isamu T | Property representative |
Dear deex, The appetite for luxury includes any coffees only at the restaurants, our Deli Cafe Maya is not included. If you need any other information please let us know. Regards,
0
Votes
Yvonne_zheng
6 April 2018|
Answer
Response from Isamu T | Property representative |
Dear Yvonne, You can visit the restaurants as many times you want during your stay. There is only a few menu items and beverages limited into the package.
0
Votes
Yvonne_zheng
4 April 2018|
Answer
Response from Isamu T | Property representative |
Dear Yvonne_zh Our Appetite for luxury package does not include In Room dining service. If you need any other information please let us know. Regards Isamu Tsuji Quality Manager
0
Votes
Room Tips
"Casita Suite lagoon views are beautiful - unless you can get a Beachfront Suite"
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"The grounds are huge - ask for a room near the pool or the beach"
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"Beach front casitas with infinity pool is the ultimate holiday accommodation. Steps to the beach and..."
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"Two sections, about half a mile apart - the 800 and 900 rooms are near the beach, everything else is near the..."
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