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Fairmont Mayakoba

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Fairmont Mayakoba
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3,582 Reviews from our TripAdvisor Community

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Showing 2,678: English reviews
Texas
Reviewed 24 March 2016

Our family visited for spring break 2016. We got a great deal on rooms through hotwire, but because of that didn't end up with the best choice of rooms. We were in the main hotel building and our rooms faced the construction of Fairmont residences next door. Luckily it wasn't too loud, but it meant the balconies were useless. Rooms...

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Helpful?
1Thank lauracho
Stuart M, Director of Sales at Fairmont Mayakoba, responded to this review

Dear lauracho Many thanks for your feedback, and the great details you have provided regarding your stay. it seems you were very active! Regarding the activities, we agree with your observation and are implementing an extensive Activity program shortly, and know we need to make sure every guest is better informed. We hope to welcome you back to Fairmont Mayakoba...

San Diego, California
Reviewed 24 March 2016 via mobile

My wife and I visited Fairmont Mayakoba for my wifes early birthday celebration. We had an amazing time the property was extraordinary. The service was great from the Front desk to PBX, we would like to say thank you to Jocelyn Sasia for going above and beyond she made sure that at dinner my wife received a happy birthday cake...

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2Thank Alvarez-Loera
Jorge C, Director of Food and Beverages at Fairmont Mayakoba, responded to this review

Dear Alvarez-Loera, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We are very glad you enjoy your stay with us and also that You like the great culinary offerings we have. We are very proud of Jocelyn creating such a treasured memories...

Rochester Hills, Michigan
Reviewed 24 March 2016

Starting from our arrival at the resort ,with a warm welcoming, to our departure , the entire experience at the Fairmont was simply outstanding. Honestly , my wife , and I were treated as part of their entourage . Erick Viera ( front office manager ) did a great job on trying to accommodate our requests. He's a very attentive...

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Helpful?
1Thank Fabrizio D
Karla E, Dir. Rooms Division at Fairmont Mayakoba, responded to this review

Greetings from Riviera Maya Fabrizio D, Thank you for sharing your fantastic experience during your stay here with us! We're convinced that the most memorable part of any stay is the connections we make and I'm so happy to read that Erick, Jose Luis and many others did just that. Should your travels bring you back please contact me so...

Calgary, Canada
Reviewed 24 March 2016

Came down on a graduation trip and family getaway. We couldn't have had a better time. Yes the weather and resort were absolutely beautiful, the restaurants excellent, the activities plenty, however Ricardo and the staff were unbelievable at taking care of our whole group. Wicked service!! Thanks again team Fairmont Mayakoba!! :0)

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Helpful?
1Thank abunning
Karla E, Dir. Rooms Division at Fairmont Mayakoba, responded to this review

Dear abunning, Congratulations on your graduation and thank you for choosing our resort to celebrate this important milestone. We're happy to hear that the weather cooperated and thank you for sharing your wonderful experience at our resort. Ricardo and the team work very hard to make sure that our guests feel cared for and pampered and we're so happy to...

Bern, Switzerland
Reviewed 24 March 2016

A wonderful and great experience. Charming staff and very very helpful. A great stay by the sea in a superb location surrounded by mangroves and plenty of small rivers. Just Great! Bycicles all the time and delicious food (except Laguna restaurant).

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Helpful?
1Thank james9954
Silvia L, Guest Relations Manager at Fairmont Mayakoba, responded to this review

Dear james9954: We would like to thank you for taking the time to share your experience from your recent stay at Fairmont Mayakoba! We are very happy to hear you enjoyed our unique atmosphere and location! We are very fortunate to be living in this paradise and its great to know it made such a positive impact on your stay...

San Francisco, California
Reviewed 24 March 2016

Went to this property twice 4 years ago and really loved it. Or maybe it was that it was just so dang unique and beautiful. But this time... it was feeling a little tired. The food at La Laguna was pretty average this time, and still expensive. We spent more time at Brisas and enjoyed that quite a bit. Service...

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Helpful?
3Thank WineDineDive
Stuart M, Director of Sales at Fairmont Mayakoba, responded to this review

Dear WineDineDive Thank you for your feedback on your recent stay, and your observations during your time with us. And for pointing out the outstanding service that our Brisas team provided as well as our fabulous eco Boat tour! Regarding your comments on the spraying, we do eco-friendly spraying on a regular basis to control mosquito larvae growth. This is...

Tulsa, Oklahoma
Reviewed 24 March 2016

The staff and property are first rate. If you are going check into the meal plan. We didn't and felt we were really worked over on food and beverage costs. Your 6 dollar bottle of wine will be $44 US here! The property has a small beach. Very windy when we were here. Still a lovely spot!

Review collected in partnership with Fairmont Hotels & Resorts
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1Thank keenanbarnard
Bedford, New York
Reviewed 23 March 2016

Loved this place from the casita we stayed in to the food to the pools to the unbelievable spa but the beach has a serious seaweed problem that prohibits you from swimming because you are 6 feet deep in seaweed muck. Its such a problem that they had cranes removing the seaweed in the middle of the day. Go for...

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Helpful?
1Thank bethdc7
Chadi C, Director of Operations at Fairmont Mayakoba, responded to this review

Dear bethdc7, I truly appreciate the time you have taken to praise our hotel further to your recent stay with us. Casitas are indeed a favorite for many, especially the Signature category that overlooks the canal with an incomparable view. Thank you for also raising awareness of the seaweed; while the seaweed is seasonal and a common eco-system happening, we...

Reviewed 23 March 2016 via mobile

They helped me out to prepare a proposal, it was perfect! The service, restaurants, facilities, people, it was great! If you need assistance you can ask for Gaby Jimenez at concierge, she is the best! I recommend to do kayaking, the landscape is gorgeous!

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Helpful?
Thank Misael V
Karla E, Dir. Rooms Division at Fairmont Mayakoba, responded to this review

Dear Misael V, Thank you for the excellent review. It's always such a pleasure to read about great experiences here at the hotel and I'm happy you were able to enjoy some of the many activities this hotel and area has to offer. What truly makes the stay special is connecting with people and Gaby is a true asset to...

Avon, Connecticut
Reviewed 23 March 2016

This was a vacation experience to remember. Beautiful property, incredible staff, great food, and spacious accommodations. The graciousness of the staff from the moment we arrived made our stay that much more enjoyable. Maria Sormiento took fine care of us throughout our stay while Jorge, Jesus, and Henry at the pool made us smile all day. Our dining experiences in...

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Helpful?
Thank Paul G
DennisClark, Owner at Fairmont Mayakoba, responded to this review

Dear Paul G, Thank you for visiting us here in Mayakoba and for taking the time to share your experiences with us. I am very happy to hear that our colleagues connected with you and were able to enhance your stay. We will be sure that your feedback reaches them and hope that you will visit with us again. Regards,...

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Amenities

Highlights
  • Pool
  • Room Service
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Children and teens have a space just for them at the Discovery Club or at the Teens Room by Sony PlayStation(R). Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of verification by Rainforest Alliance. ... more   less 

Additional Information about Fairmont Mayakoba

Address: Carretera Federal Cancun | Km 298, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $281 - $1,046 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Mayakoba 5*
Number of rooms: 401
Reservation Options:
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Also Known As:
Fairmont Mayakoba Hotel Playa Del Carmen
Fairmont Hotel Playa Del Carmen
Fairmont Playa Del Carmen
Mayakoba
Playa Del Carmen Fairmont
Fairmont Mayakoba Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#3 Green Hotel in Playa del Carmen
#5 Spa Hotel in Playa del Carmen
#6 Luxury Hotel in Playa del Carmen
#7 On the Beach Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
#22 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Mayakoba staff and other travellers.
187 questions
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4 months ago

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Questions? Get answers from Fairmont Mayakoba staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for one away from any Main road otherwise you will hear golf carts all day and night”
DannyK983, 26 Apr 2017 | Read review
“Lagoon view rooms are peaceful.”
paulgI2454YR, 26 Apr 2017 | Read review
“Avoid 600-series rooms as they all look at the back wall of the pool complex and the AC units that cool the adjacent restaurant.”
  • Lagoon. Animals in the lagoon. Prayed they didn't know how to open sliding glass doors.
CharlesAMIV, 25 Apr 2017 | Read review
“Stayed in 632 which had no-one overlooking the room and a great view of the jungle.Would get a room upstairs if possible.”
luischable, 24 Apr 2017 | Read review
“231 was quiet and spacious”
AMO308, 20 Apr 2017 | Read review
5 of 5