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Fairmont Mayakoba

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GreenLeadersPlatinum level
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Fairmont Mayakoba
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3,470 Reviews from our TripAdvisor Community

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Showing 2,587: English reviews
Detroit, Michigan
Reviewed 21 February 2016

The hotel is amazing, the food is spectacular and the staff is exceptional. We have one small problem (not a big deal at all) and the hotel staff couldn't have been any better about solving it. We'll definitely be back.

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Helpful?
2Thank robert w
Karla E, Dir. Rooms Division at Fairmont Mayakoba, responded to this review

Thank you so much for the wonderful review Robert w. I'm happy we are able to provide options and solutions whenever a problem, no matter what size, arises. Please contact us when you are ready to come back so we can ensure your next stay is even better! Karla Erales

Brooklyn, New York
Reviewed 20 February 2016

Just returned from a 5-night stay and we loved it! We ate breakfast every morning at the posh and very clean cafe which has delicious pastries and coffees as well as every sundry you could need while away. Service by Hector was outstanding. Lunch at the laguna on the deck with amazing views of the mangroves. Dinners at the beach...

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Helpful?
1Thank AWS613
Jorge C, Director of Food & Beverages at Fairmont Mayakoba, responded to this review

Dear AWS613, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We are very glad you enjoy your stay with us and also that You like the great culinary and SPA offerings we offer. Héctor, Sharon, Cristina and the rest of Fairmont Mayakoba...

Hoboken, NJ
Reviewed 20 February 2016

I visited the Fairmont Mayakoba in February 2016 with my fiancé. To start, Christina at the concerge desk was awesome. Before we got there she helped arrange airport transportation for us and went above and beyond by recommending a photographer for us for engagement photos that we took when we where there. Once we arrived at the resort we were...

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Helpful?
1Thank StephyMG
Karla E, Dir. Rooms Division at Fairmont Mayakoba, responded to this review

Congratulations on your recent engagement StephyMG! Thank you for choosing our beautiful resort for such a special event. I'm happy to read that you were able to enjoy the activities and facilities at the hotel and hope that this is the first of many future trips! Christina and the Concierge Team are an invaluable part of the experience and we...

Reviewed 20 February 2016 via mobile

House kipping responsible Guillermina made our visit a great experience! She spoiled us with nice surprises along our stay. The rest of the team is great as well. The jungle is fantastic, and it gives a fabulous ambient to the place. Thanks !

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Helpful?
4Thank Franco A
AgustinPoot, Guest Relations Manager at Fairmont Mayakoba, responded to this review

Dear Franco A: Thank you for your comments about Guillermina, she is one the best colleagues for Fairmont Mayakoba. We have shared your comments with her. We hope to see you soon at Fairmont Mayakoba again. Best wishes. Agustin Poot Quality Manager.

Los Angeles, California
Reviewed 20 February 2016

At the hotel for a few days on business. Very relaxing atmosphere and very helpful staff. Room were large (great bathroom) and very quite. Large property that takes some walking (or use of free bikes / golf cart service). Not a huge amount to do but a nice beach and pool area. Food was pretty good. Did not play it,...

Review collected in partnership with Fairmont Hotels & Resorts
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1Thank ianbM8406HO
DennisClark, General Manager at Fairmont Mayakoba, responded to this review

Dear ianbM8406HO, We are glad that you enjoyed the beach, pools and restaurant and hope that you visit us again. We continue to work on our activities to engage our gests and to further enhance the experience for our guests. Thanks for your comments. Dennis Clark GM

Greensboro, North Carolina
Reviewed 20 February 2016

We recently stayed at the Fairmont while attending a business conference. We were incredibly impressed with the high quality of the hotel facilities and the grounds are gorgeous. However, the real reason for our rating is the friendliness of the staff. We don't remember staying anywhere where every single staff member seemed to love their job and love being of...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
3Thank Wayne T
Jorge C, Director of Food & Beverages at Fairmont Mayakoba, responded to this review

Dear Wayne T, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We are very glad you enjoy your stay with us and also that You like the great culinary offerings we have. We appreciate You acknowledge the passion we all feel for...

Arlington
Reviewed 19 February 2016

The natural beauty of the setting, the cleanliness and quality of the facilities, the kindness and courtesy of the staff and the superb dining made our stay at the Fairmont Mayakoba one of the most memorable of many varied travel experiences. I commend this resort without qualification. It was magnificent!

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
3Thank Miguel M
Jorge C, Director of Food & Bevetages at Fairmont Mayakoba, responded to this review

Dear Miguel M, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We are very glad you enjoy your stay with us and also that You like the great culinary offerings we have. Thank You again for allow us to turn this vacation...

Rocklin
Reviewed 19 February 2016

This resort is fabulous in every way. Staff, food, service, grounds and the rooms. We enjoyed the resort so much we will be going back. The wildlife around the resort is a treat to come upon as you stroll through the walkways going from the lobby to the pool to the beach.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
2Thank 673caryj
Karla E, Dir. Rooms Division at Fairmont Mayakoba, responded to this review

Dear 673caryj, Thank you for taking the time to share your wonderful comments and personal experience. The wildlife certainly makes life interesting around here, hope you will come back and enjoy some more. Best regards from the Mayan Jungle, Karla

Modesto, California
Reviewed 19 February 2016

This resort is a great place for a meeting or just to relax and get away. The staff are all helpful ad friendly. As a non Spanish speaker, I never felt like I struggled to communicate. The pool staff, where I spent a lot of time, were very helpful. One drawback ir mosquitoes. This resort is environmentally sensitive, which means...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
3Thank John S
Jorge C, Director of Food & Beverages at Fairmont Mayakoba, responded to this review

Dear John S, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We will follow your advice on giving our guests outside insect repellent. We are very glad you enjoy your stay with us and also that You like the great culinary offerings...

Charlottesville, Virginia
Reviewed 18 February 2016

The Fairmont Hotels never fail to take my breath away. This property is gorgeous. The pools and beaches are plentiful but take third position to the fantastic food and storied emersion in the masterful ecological marvel of the Mayakoba preservation. Do not miss the boat tour of the canals. Marvelously attentive and friendly staff are a Fairmont standard and do...

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Helpful?
2Thank John H
Karla E, Dir. Rooms Division at Fairmont Mayakoba, responded to this review

Dear John H, Thank you for sharing your lovely experience with us. It's wonderful to be surrounded by nature in a unique setting and I'm happy you were able to take the tour of the canals, something very unique Mayakoba has to offer. We hope you can come back for another getaway. Best regards, Karla

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Children and teens have a space just for them at the Discovery Club or at the Teens Room by Sony PlayStation(R). Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of verification by Rainforest Alliance. ... more   less 

Additional Information about Fairmont Mayakoba

Address: Carretera Federal Cancun | Km 298, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $314 - $1,047 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Mayakoba 5*
Number of rooms: 401
Reservation Options:
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Also Known As:
Fairmont Mayakoba Hotel Playa Del Carmen
Fairmont Hotel Playa Del Carmen
Fairmont Playa Del Carmen
Mayakoba
Playa Del Carmen Fairmont
Fairmont Mayakoba Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#3 Green Hotel in Playa del Carmen
#5 Spa Hotel in Playa del Carmen
#6 Luxury Hotel in Playa del Carmen
#7 On the Beach Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
#22 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Mayakoba staff and other travellers.
176 questions
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3 months ago

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Questions? Get answers from Fairmont Mayakoba staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Canal rooms are cool, but may have an odor from the water so watch out.”
 of 5 bubbles 132deef, 23 Mar 2017 | Read review
“Make sure to stay in a lagoon room or a beach front room.”
 of 5 bubbles 161jjr, 21 Mar 2017 | Read review
“Rooms are small. A family of 4 in the signature casita is not easy. Opt for one with a sitting room.”
 of 5 bubbles DiscerningFunFamily, 21 Mar 2017 | Read review
“There are carts to shuttle guests around so never ever worry if you don't have a room on the beach.”
 of 5 bubbles AnnH365, 18 Mar 2017 | Read review
“ask for a quiet room that isn't surrounded by forest- although I'm not sure how many are away from the birds”
 of 5 bubbles Texas2009a, 16 Mar 2017 | Read review
5 of 5