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Fairmont Mayakoba

Travellers' Choice award winner
GreenLeadersPlatinum level
07/05/2017 08/05/2017
1 room 2 adults 0 children
USD 799*
USD 280*
Great Deal
USD 327*
USD 799*
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Fairmont Mayakoba
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3,578 Reviews from our TripAdvisor Community

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Showing 2,675: English reviews
Wyckoff, New Jersey
Reviewed 5 days ago NEW

My family went to the Fairmont to celebrate our daughters sweet 16. We have stayed at other Fairmonts in the past and had a wonderful experience. This time we weren't so lucky. We booked two rooms for the week, only to have it disrupted on the third day. When on vacation, we spend the whole time at the beach, with...

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Helpful?
Thank W1407XKchrisr
New York City, New York
Reviewed 6 days ago NEW

We recently came back from a 4 day trip to the Fairmont Mayakoba. This is my family's third time to Mayakoba (the previous two times we stayed at the Banyan Tree). We decided to stay at the Fairmont this time because of the waterslide at the pool and the Kids Club. This trip was to celebrate my daughter's 8th birthday...

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Helpful?
Thank EEJ818
AgustinPoot, Quality Manager at Fairmont Mayakoba, responded to this review

Dear EEJ818: Thank you very much for staying with us at Fairmont Mayakoba. We are very pleased to know that our services and facilities could exceed your expectations, these are very gratifying news for all this great team. Our great commitment is to provide an excellent service to each and every one of our guests. We would like to have...

North Naples, Florida
Reviewed 6 days ago NEWvia mobile

This may have been the best family vacation we have ever had! The service is impeccable and the resort grounds are gorgeous. There are many dining options within Mayakoba because of the way the resorts are located close by to one another. My children are not adventurous eaters, but there was never a complaint. Maybe the best part of our...

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Helpful?
Thank montgojo
AgustinPoot, Quality Manager at Fairmont Mayakoba, responded to this review

Dear montgojo: Thank you very much for the time invested in making this publication. We appreciate your having stayed with us. Your comments give us complete satisfaction, knowing that we fulfill our mission. We will share your comments with all the staff at this hotel so that they also can feel that the great work we do every day generates...

Palos Verdes Estates, California
Reviewed 1 week ago NEWvia mobile

The room was spectacular, the balcony view to die for. There were definitely too many people on the property, we could barely get a reservation for the lovely boat ride around the property. We ate lunch at the restaurant on the beach one day, I expected so much more of Richard Sandoval. The food was so-so. I guess one just...

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Helpful?
Thank Travelingkitty78
AgustinPoot, Quality Manager at Fairmont Mayakoba, responded to this review

Dear Travelingkitty78: Thank you very much for sharing your feedback on your stay at Fairmont Mayakoba. We regret to know that you had encountered some discomforts during your stay with us. Despite these, we are glad that you had enjoyed our facilities and that you appreciate our services. We have well noted of your comments and suggestions and we would...

London, United Kingdom
Reviewed 1 week ago NEW

I stayed here last week with a friend in our respective casitas. It was a truly unforgettable week. The location is inauspicious, off a busy motorway, but no sooner are you swept through the gates, you are in a jungle world where the reality of everyday seems light years away from. The welcome was friendly and helpful and service throughout...

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Helpful?
1Thank AMO308
Jorge C, Director of Food & Beverage at Fairmont Mayakoba, responded to this review

Dear AMO308, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We are very glad you enjoyed your stay with us and also that You liked the great culinary offerings we offer to our guests. Jorge as the rest of our colleagues are...

London, United Kingdom
Reviewed 1 week ago NEW

We opted for the all inclusive package, it was a great idea. The food was spectacular, much better than I had thought it would be. Sushi at the main restaurant was the highlight, even though I love Mexican food. We were upgraded upon arrival and all the staff were extremely friendly. We used bikes to get around the resort which...

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Helpful?
Thank padams17
Jorge C, Director of Food and Beverage at Fairmont Mayakoba, responded to this review

Dear padams17, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We are very glad you enjoyed your stay with us and also that You liked the great culinary offerings we offer to our guests. All our colleagues are great ambassadors of Fairmont...

Reviewed 1 week ago NEWvia mobile

The hotel is beautiful, the service is excellent ,restaurants are nice and the food is very good .Banquets are awesome, the service was excellent ,the swimming pools are nice specially the main one this one was gorgeous.

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Helpful?
Thank Benito M
Jorge C, Director of Food and Beverage at Fairmont Mayakoba, responded to this review

Dear Benito M, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We are very glad you enjoyed your stay with us and also that You liked the great culinary offerings we offer to our guests. All our colleagues are great ambassadors of...

Reviewed 1 week ago via mobile

We enjoyed our family Spring vacation as first time guest of the Fairmont Mayakoba! The resort was peaceful, relaxing, and a delight to explore. The staff is top notch and always willing to go above and beyond for your requests. We stayed in the casita deluxe and the space size was perfect, along with a beautiful and very large bathroom...

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Helpful?
Thank uscol
Jorge C, Director of Food and Beverage at Fairmont Mayakoba, responded to this review

Dear uscol, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We are very glad you enjoyed your stay with us and also that You liked the great culinary offerings we offer to our guests. Eric and Chadi as the rest of our...

Seattle, Washington
Reviewed 1 week ago

We just got back from a great trip at the Fairmont Mayakoba. This was our first family vacation to Playa del Carmen and was a little skeptical since we typically go to Hawaii, but we had an amazing time and can't wait to come back. Our room was nice and clean. The food was amazing. We opted for the all-inclusive...

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Helpful?
Thank mwhitefield92
Jorge C, Director of Food and Beverage at Fairmont Mayakoba, responded to this review

Dear mwhitefield92, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We are very glad you enjoyed your stay with us and also that You liked the great culinary offerings we offer to our guests. Henry and Ricardo as the rest of our...

Rockville, Maryland
Reviewed 1 week ago

I have stayed in many hotels all over the world because of my work. I was really impressed with this hotel for two particular reasons: one because of the beautiful surroundings and the architecture so integrated to nature, and also because of the quality of the food and the staff. I was also very impressed with the chef, Eric de...

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Helpful?
Thank jorgemotero
Jorge C, Director of Food & Beverage at Fairmont Mayakoba, responded to this review

Dear jorgemotero, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We are very glad you enjoyed your stay with us and also that You liked the great culinary offerings we offer to our guests. Eric as the rest of our colleagues are...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Children and teens have a space just for them at the Discovery Club or at the Teens Room by Sony PlayStation(R). Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of verification by Rainforest Alliance. ... more   less 

Additional Information about Fairmont Mayakoba

Address: Carretera Federal Cancun | Km 298, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $283 - $1,046 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Mayakoba 5*
Number of rooms: 401
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Orbitz, Fairmont Hotels, Hotels.com, Cancelon, HotelsClick, getaroom.com, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Fairmont Mayakoba reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont Mayakoba Hotel Playa Del Carmen
Fairmont Hotel Playa Del Carmen
Fairmont Playa Del Carmen
Mayakoba
Playa Del Carmen Fairmont
Fairmont Mayakoba Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#3 Green Hotel in Playa del Carmen
#5 Spa Hotel in Playa del Carmen
#6 Luxury Hotel in Playa del Carmen
#7 On the Beach Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
#22 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Mayakoba staff and other travellers.
186 questions
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4 months ago

See all questions (186)

Questions? Get answers from Fairmont Mayakoba staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lagoon view rooms are peaceful.”
paulgI2454YR, 26 Apr 2017 | Read review
“Avoid 600-series rooms as they all look at the back wall of the pool complex and the AC units that cool the adjacent restaurant.”
  • Lagoon. Animals in the lagoon. Prayed they didn't know how to open sliding glass doors.
CharlesAMIV, 25 Apr 2017 | Read review
“Stayed in 632 which had no-one overlooking the room and a great view of the jungle.Would get a room upstairs if possible.”
luischable, 24 Apr 2017 | Read review
“231 was quiet and spacious”
AMO308, 20 Apr 2017 | Read review
“Casitas with canal view were beautiful”
padams17, 20 Apr 2017 | Read review
5 of 5
AMOMA
USD 280* /night
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Booking.comUSD 327
Expedia.comUSD 799
Hotwire.comUSD 327
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*Disclaimer
Prices are for 1 room, 2 adults
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