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This was truly a memorable stay. We are very loyal Fairmont members, but this trip exceeded our expectations, even for a Fairmont hotel! I am not sure who is in charge of hiring and training the staff, but whoever you are, you are doing an...More
This was my first trip to the Yucatan. I usually travel to San Jose del Cabo because its an easy flight from SFO. I decided (with a few friends) to visit the Mayan ruins and do a little fishing. From the moment I entered the...More
10 Thank markmDanville_Ca_
Response from Isamu T, other at Fairmont MayakobaResponded 23 January 2018
It is nice to hear that you enjoy your stay and hope you visit us more frequently!
What's the definition of paradise? Someone might say it's a nice environment, great people or simply a positive energy. At Fairmont Mayakoba, we got everything what you might imagine under this term. In the moment you arrive at the hotel, you will be trapped in...More
We had the All-Inclusive Package, the best way to travel. The service, restaurants were outstanding and our suite was immaculate. Golf was my favorite activity. Mucho Gracias for the Professional Staff of Kevin (Butler), Paola (Bar), Diana (Bar), and Karina (Suite). The Beach was...More
I try to be as honest and helpful as I can in my reviews. This is our first time visiting and we are having a wonderful time. The people here are genuinely nice. I don't feel like they are talking about "those Americans" behind our...More
6 Thank Lani M
Response from Isamu T, Quality Manager at Fairmont MayakobaResponded 5 days ago
Dear Lani M,
First of all we would like to thank you your visit to Fairmont Mayakoba. We appreciate your time in writing your review and all your comments. Also your suggestions such as the milk for the coffee are valuable feedback that help us...More
I would like to inform you that our local authorities worked diligently in addressing the U.S. Embassy’s concerns, and as a result, the U.S. Consulate in Playa del Carmen has reopened. All tourist areas in the... More
I would like to inform you that our local authorities worked diligently in addressing the U.S. Embassy’s concerns, and as a result, the U.S. Consulate in Playa del Carmen has reopened. All tourist areas in the destination have been operating regularly and thousands of tourists currently in the destination are enjoying their stay.
About Fairmont Mayakoba:
• At Fairmont Mayakoba, the safety and security of our guests is our top priority
• Fairmont Mayakoba is open and operating regularly
• We have had no incidents at Fairmont Mayakoba
• Our resort complies with the highest national and international standards for safety
• Our security personnel receive constant training with global standards and are always ready to assist in case of emergency
If you need further information pleas do not hesitate to contact me.