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Fairmont Mayakoba

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Fairmont Mayakoba
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3,377 Reviews from our TripAdvisor Community

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Showing 2,516: English reviews
Southwest Missouri
Reviewed 2 days ago NEWvia mobile

Fantastic resort with unbelievable service. Couldn't have asked for more helpful/friendly/kind and gracious staff. We enjoyed the pool, beach, golf, spa, taxi into Playa for lunch and shopping and a Jungle Maya tour.

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Helpful?
1Thank Carrie_Missouri
Fort Lauderdale, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

The lobby is elegant with a clean modern vibe. You are immediately drawn to walk straight out onto the big breezy terrace overlooking the treetops and huge property. We were warmly greeted by Alphonse who continued to call me by name for our entire stay. This resort is beautifully maintained and manicured. We now have a new high mark for...

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4Thank SuzyQbeach
About Hotel's Favourite Review
AgustinPoot, Quality Manager at Fairmont Mayakoba, responded to this review

Dear SuzyQbeach: Thank you very much for staying with us at Fairmont Mayakoba. What wonderful words about our service! We really appreciate your comments. We are very pleased to know that our services and facilities could exceed your expectations, these are very gratifying news for all this great team. Our great commitment is to provide an excellent service to each...

Trois-Rivieres, Canada
Reviewed 2 days ago NEW

My best friend and I just came back from the Fairmont Mayakoba resort. It was my third stay at the property and it was even more amazing than the two previous times (didn't even think it was possible!). First of all, for this vacation, we had chosen a Beach Area Casita. It was such an amazing location for two girls...

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2Thank Martine L
Whistler, Canada
Reviewed 2 days ago NEW

It was our first time in Mexico, and we started our vacation with 2 days stay in Mayakoba Fairmont. Both of us were extremely impressed with exceptional service. Best check in/ check out experience, fantastic rooms, friendly staff. But most of all we loved food selection and restaurants options. Eric de Maeyer (executive chef) personally made sure we have everything...

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1Thank misyura31
New Canaan, Connecticut
Reviewed 3 days ago NEW

We just returned form 5 days at the Fairmont and very very pleased. We've stayed at the Rosewood next door twice before but wanted to try a different place. I'm glad we did! The Fairmont is larger, has more restaurants and a nicer beach. The staff is super attentive and friendly. We had a beach casita which is the way...

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1Thank Dan H
Kaneohe, Hawaii
Reviewed 4 days ago NEW

It was my 2nd time at the Fairmont Mayakoba, and I have thoroughly enjoyed my experience there the last time. I had a villa along one of the rivers and the room was very well appointed with a spacious bathroom and great room. Comfortable bed too! The service was excellent and efficient. The food was very good and the staff...

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1Thank mp1975
Dallas, Texas
Reviewed 4 days ago NEW

For starters, let me just say that while I rely regularly on Tripadvisor reviews to help me find great places to stay when traveling, I have never personally returned from a trip and wrote one myself. However, after staying at the Fairmont for a week I felt compelled to do so. Pre-arrival - We booked a beach front casita directly...

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3Thank DaBurg99
FL
Reviewed 4 days ago NEWvia mobile

We went on a presidents club trip and had an amazing time. Juan Luis was our butler and we couldn't have been more impressed with his service and attention to detail. We highly recommend this hotel as well as Juan Luis Gutierrez.

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Thank RoseHallBound
Milton, ontario
Reviewed 4 days ago NEW

Just returned from a fabulous 6 day stay at Mayakoba. Amazing property with a different feel, location fantastic. The staff at this property take their time to chat, to ensure that all your needs are met and remember you, that is outstanding. This being my 9th Fairmont Property I have come to accept that Fairmont Properties are truly heads and...

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1Thank Gail S
New York City, New York
Reviewed 5 days ago NEW

My husband and I just returned home to New York City from a ten day stay at The Fairmont Mayakoba. The hotel, restaurants, grounds, and beach are all beautiful, but this review is devoted to the outstanding staff. We had a beach area casita and Ricardo was our butler. He was as perfect as one can be! Ricardo made all...

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2Thank Barbara C

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Children and teens have a space just for them at the Discovery Club or at the Teens Room by Sony PlayStation(R). Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of verification by Rainforest Alliance. ... more   less 

Additional Information about Fairmont Mayakoba

Address: Carretera Federal Cancun | Km 298, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $334 - $1,063 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Mayakoba 5*
Number of rooms: 401
Reservation Options:
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Also Known As:
Fairmont Mayakoba Hotel Playa Del Carmen
Fairmont Hotel Playa Del Carmen
Fairmont Playa Del Carmen
Mayakoba
Playa Del Carmen Fairmont
Fairmont Mayakoba Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#5 Spa Hotel in Playa del Carmen
#6 Luxury Hotel in Playa del Carmen
#7 On the Beach Hotel in Playa del Carmen
#19 Business Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
#22 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Mayakoba staff and other travellers.
164 questions
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2 months ago

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Questions? Get answers from Fairmont Mayakoba staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Reserve a Beach Area Casita, so worth it!”
 of 5 bubbles , 19 Feb 2017 | Read review
“Rooms with jungle view were the best”
 of 5 bubbles misyura31, 19 Feb 2017 | Read review
“Stretch and go for the beach casitas.”
 of 5 bubbles DanH562, 18 Feb 2017 | Read review
“Go for the ocean front rooms”
 of 5 bubbles DaBurg99, 17 Feb 2017 | Read review
“We liked being in the middle of the property - near the majority of the pools and near the restaurant that served breakfast.”
 of 5 bubbles 5Boysrus5, 16 Feb 2017 | Read review
5 of 5