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El Dorado Royale, by Karisma

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Carretera Cancun _ Tulum, Km 45, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Expedia.com
USD 489
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Free cancellation until 13/01/22
Hotels.com
USD 489
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Free cancellation until 13/01/22
Lol.travel
USD 383
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yescapade.com
PricelineUSD 552
Destinia.comUSD 449
View all 16 deals
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (15374)
360
Panoramas (10)
Pool & Beach (2677)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 05/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from El Dorado Royale, by Karisma
Updated 05/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#23 of 313 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Free shuttle or taxi services
Wifi
Paid wifi
Hot bath
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Swimup bar
Poolside bar
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Interconnected rooms available
Minibar
Refrigerator
Flatscreen TV
Walk-in shower
Private balcony
Room service
Safe
VIP room facilities
Laptop safe
Wake-up service / alarm clock
Bath / shower
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Romantic
Languages Spoken
English, Spanish
15566Reviews2769Q+A100Room tips
Traveller rating
  • 11,328
  • 2,544
  • 918
  • 485
  • 296
Time of year
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Popular mentions
Rick S wrote a review Nov 2021
1 contribution
I'm writing to review how awesome El Dorado Royale is but most importantly how Amazing Victor Medrano was. He immediatly made us feel bad home and like family. He kept us busy with all the shows, classes and games. He made sure to see and talk to us daily. I believe that he honestly loves what he does and it shows by the way he treats every guest he meets.
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Date of stay: November 2021Trip type: Travelled with friends
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PrettyGordon wrote a review Nov 2021
2 contributions
Great experience! Welcomed in by Felipe and Alberto who provide great bell services and daily shuttle service! Greeted by Adal at the Martin bar who provided great service every day!!! Gabby is the best butler in the resort! Had another great stay!
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Date of stay: November 2021Trip type: Travelled as a couple
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JimG052069 wrote a review Nov 2021
Chicago, Illinois1 contribution
Staff is excellent and very friendly. They are always communicating updates for the golf cart shuttles, covid tests, and willing to meet your needs. Food is incredible, and the facility layout could not be better. Definitely coming back!
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Review collected in partnership with this hotel
Date of stay: November 2021
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Clauds404 wrote a review Nov 2021
London, United Kingdom6 contributions
8 of us (4 couples) had the most amazing time at El Dorado Royale between 21 - 29 November. We got involved in most of the resort’s activities including; pool and beach volleyball, water aerobics, water polo, the gym and the bike tour. Fernando, Victor, Isabel, Tania, Miguel and Hugo were all so great and made us feel so welcome. We had lots of fun with them and loved their energy! We can’t wait to tell all of our friends how good it was and come back again next year !
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Date of stay: November 2021Trip type: Travelled as a couple
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Mae S wrote a review Nov 2021
West Kelowna, Canada1 contribution
Stayed in building 3, swim up room. The room is ok but walls are very thin. The swim up portion is great, people come by to take drink order. There are three resorts and you can go to any restaurants, but the problem we had was there isn't enough restaurants for all the people at the resorts. We couldn't get in or reservations for the first two nights, so we had to order room service, which isn't the greatest.
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Date of stay: November 2021Trip type: Travelled as a couple
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PRICE RANGE
USD 253 - USD 490 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el dorado royale hotel riviera maya, eldorado royale, el dorado royale mexico, el dorado royale cancun, el dorado royale spa resort, el dorado royale resort
FORMERLY KNOWN AS
El Dorado Royale
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
639
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Frequently Asked Questions about El Dorado Royale, by Karisma
Which popular attractions are close to El Dorado Royale, by Karisma?
Nearby attractions include Aqua Nick (1.5 km), Cirque du Soleil Joyà (3.1 km), and Jardín Botánico Dr. Alfredo Barrera Marin (7.5 km).
What are some of the property amenities at El Dorado Royale, by Karisma?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at El Dorado Royale, by Karisma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at El Dorado Royale, by Karisma?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at El Dorado Royale, by Karisma?
Yes, parking is available to guests.
What are some restaurants close to El Dorado Royale, by Karisma?
Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and Il Olivo.
Are there opportunities to exercise at El Dorado Royale, by Karisma?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does El Dorado Royale, by Karisma have airport transportation?
Yes, El Dorado Royale, by Karisma offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at El Dorado Royale, by Karisma?
Yes, dry cleaning and laundry service are offered to guests.
Does El Dorado Royale, by Karisma offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at El Dorado Royale, by Karisma?
The staff speaks multiple languages, including English and Spanish.