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Acanto Hotel & Condominiums

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Acanto Hotel & Condominiums
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825 Reviews from our TripAdvisor Community

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Showing 755: English reviews
Hampton Bays, New York
Reviewed 3 February 2017

Staff was super friendly and very helpful! The room was extremely cleaned! From the minute I walked in the front desk personnel were great to day with and very accommodating. The location is great, right off 5th which was perfect for people watching!

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Helpful?
Thank Cowfish258
Matthew S, Director General at Acanto Hotel & Condominiums, responded to this review

Hi! Thank you for your 5 star review and your comments. We are glad that you enjoyed our facilities and that you found our staff friendly and helpful as we work really hard to make all of our guests feel welcome. We hope you can come back soon! Regards, Sherezada B. Frondesk

Kansas City, Missouri
Reviewed 2 February 2017

Second stay in Playa on this trip and totally different experience. Did not receive a wasp welcome. Felt like I was imposing on her to do her job. Room was okay on first floor overlooking their patio area but somewhat claustrophobic. Pool was a joke. Smallest pool I've ever seen as a resort and it had lots of leaves in...

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Helpful?
2Thank nancyb402017
Matthew S, General Manager at Acanto Hotel & Condominiums, responded to this review

We have many many positive comments about our staff, pool and all of our facilities.Our staff is highly trained in customer service and we encourage all of our guests to let us know if there are any issues or concerns during their stay so we can take care of them, rather than waiting until they get home, frustrated and write...

Hewlett, New York
Reviewed 1 February 2017

We had a wonderful experience at Acanto Boutique Hotel in Playa del Carmen. The property is in a great location a block from the beach and in the heart of the City shopping, restaurants, and people watching galore. Yet the hotel is quiet, clean, and the staff was courteous and attentive. My 3 daughters and I had a wonderful time.

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Helpful?
Thank masterbuilder27
Matthew S, Director General at Acanto Hotel & Condominiums, responded to this review

Hi, Thank you very much for you review! We are glad that you liked the hotel and its surrounding. Hopefully you can come back for another vacation with us. Have a good day! Sherezada B. Frontdesk

Barrie, Canada
Reviewed 28 January 2017

Very clean and quiet zen like location right off 5th avenue. This was our first time getting away from the all inclusive resorts and loved it. The Acanto had a continental breakfast which was good. We rented a car from National and will never do that again as they charged $300 in liability insurance. Other car rental companies at the...

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Helpful?
Thank bmactavish
Matthew S, Front Desk Acanto at Acanto Hotel & Condominiums, responded to this review

Thank you for your comment! We are happy that you enjoyed your stay with us and your opinion helps us to improve our service to offer the guests the best experience during their vacation. We hope you come back soon!

Toronto
Reviewed 24 January 2017 via mobile

Great location if you like Playa. The problem was that our 2 bedroom suite had fluorescent lighting that was very glaring and the rooms didn't really get any sunlight. So it wasn't a very relaxing place to spend time. For example, we didn't really use kitchen because of the glaring fluorescent lights and there wasn't enough light to use without....

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Helpful?
Thank MSWoodill
Matthew S, Front Desk at Acanto Hotel & Condominiums, responded to this review

Thank you so much for your comment as it helps us a lot to improve the service and the facilities of our hotel. We are very sorry that you didn´t like the light in your room. We take your complaint very seriously and will check the light situation in the rooms on the ground floor. We hope that you stay...

Reviewed 17 January 2017

When we were looking for a hotel for our families and friends to stay in Playa de Carmen for our destination wedding we came across Acanto Boutique Hotel and thought it would be perfect! We wanted to stay in the center of the city and wanted our guests to be able to walk around and explore around. Acanto is in...

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Helpful?
Thank Alexandra R
Matthew S, Frontdesk at Acanto Hotel & Condominiums, responded to this review

Hi Alexandra, Once again, congratulations for your wedding! We are glad to know that we help you and your husband in your special day, and also that we made your stay and your guests' stay really pleasant as we wanted to make sure all of you felt like home. Thank you for your review, we appreciate all of your good...

Underwood, North Dakota, United States
Reviewed 13 January 2017 via mobile

My home away from home! My husband and I have stayed at The Acanto multiply times. This trip Was three girlfriends and I. When you arrive, the staff greats you with a smile and offers bottled water. Check ins are always prompt and your vacation starts ten minutes after arriving. This Hotel is located close to everything! One block to...

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Helpful?
Thank Connie P
Matthew S, Director General at Acanto Hotel & Condominiums, responded to this review

Hi Connie, Thank you for all your positive comments about us, we are glad to know that everytime you come you have a wonderful time. Also, we'll keep in mind your suggestion in regards to the cutlery. Hopefully you can keep making memories at Acanto and we will be waiting for your next visit! Have a good day! Sherezada B....

Reviewed 12 January 2017

This beautiful boutique hotel is only half block to 5th Ave and a 2 minute walk to the beach. The property is immaculate and the staff couldn't be nicer or more helpful! The breakfast each morning was a welcomed surprise. Highly recommended.

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Helpful?
Thank David G
Matthew S, Director General at Acanto Hotel & Condominiums, responded to this review

Hi David, Thank you for your 5 star review and comments, we are glad to know that you enjoyed your stay at Acanto and you found our staff nice and helpful as we work very hard to make sure that all of our guests have a pleasant stay. Hopefully you can come back soon! Have a good day! Sherezada B....

Phoenix, Arizona
Reviewed 9 January 2017

We stayed in the 3 bedroom condo at the hotel. Although it wasn't exactly what I had expected off the pictures on the website, it worked out good for our family of six and also had a large outdoor patio off the upper level. The location was steps from shops and restaurants and a block from the beach. We joined...

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Helpful?
Thank Kim M
Matthew S, Director General at Acanto Hotel & Condominiums, responded to this review

Dear Kim, Thank you very much for you review. We are glad that you enjoyed staying with us. Hopefully you can come back soon. Have a good day! Sherezada B. Frontdesk

Alberta
Reviewed 8 January 2017

This well maintained boutique hotel is only half block to 5th Ave; near to shops, restaurants and a 5 minute walk to the beach. Taxis nearby on 1st Ave offer great service and rates to anywhere you want to go. Coffee shops, grocery stores and laundry service all within walking distance. Our two bedroom suite (both with king beds) was...

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Helpful?
1Thank DonaldAlberta
Matthew S, Director General at Acanto Hotel & Condominiums, responded to this review

Hi Donald! Thank you so much for you wonderful comments and your 5 star review. We are glad that you and your lovely family enjoyed staying with us and hopefully you can come back soon to spend another vacation with us. Have a good day. Greetings to Canada! Sherezada B. Frontdesk

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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The only Condo Hotel and Rental Accommodations in Playa del Carmen, Offering fully equipped 1,2 and 3 bedroom rentals. Acanto is one block from the beach and the pedestrian-filled la Quinta Avenida. All guests enjoy complimentary Wi-Fi, phone calls, daily continental breakfast, access to the beach, daily maid service, concierge service and discounts to many local area restaurants. We have a beautiful roof top with BBQ and sweeping views of the Caribbean Sea. All accommodations surround a courtyard and swimming pool. The accommodations are large and comfortable and all include full kitchens, living rooms and dining rooms. The location is great on a secluded and quiet side street, steps to restaurants offering live music, great food and drinks. Acanto offers a Romantic yet family friendly atmosphere where our experienced staff will cater to your every need. All Accommodations offer marble floors and bathrooms, granite counter tops, central air conditioning, ceiling fans, flat screen TVs, telephones, terraces and much more. All accommodations are energy efficient and ecologically friendly. We provide natural soaps and shampoo for all of our guests and are a smoke free facility.. The Hotel no longer offers Jacuzzi's on the property. ... more   less 

Additional Information about Acanto Hotel & Condominiums

Address: 16 Norte | Between 1st & 5th ave, Playa del Carmen 77710, Mexico (Formerly Acanto Condo Hotel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $177 - $456 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Acanto Hotel & Condominiums 4*
Number of rooms: 21
Reservation Options:
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Also Known As:
Acanto Boutique Hotel
Hotel Acanto Boutique
Acanto Hotel & Condominiums Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#13 Spa Hotel in Playa del Carmen
#14 Luxury Hotel in Playa del Carmen
#15 On the Beach Hotel in Playa del Carmen
#20 Family Hotel in Playa del Carmen
#33 Green Hotel in Playa del Carmen
#41 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Acanto Hotel & Condominiums staff and other travellers.
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Ontario, California
Gibsonia, Pennsylvania
Underwood, North Dakota, United States
over a year ago

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Questions? Get answers from Acanto Hotel & Condominiums staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for something not on the 1st floor?”
X5281GCjenniferr, 12 Apr 2017 | Read review
“Our room was on the second floor, corner room which was very sunny and quiet. I am guessing second floor is quieter than first perhaps.”
Kiki565, 30 Mar 2017 | Read review
“Any room has a little balcony”
477monicag, 29 Mar 2017 | Read review
“Get a 1 bedroom suite or larger.”
him3, 22 Mar 2017 | Read review
“the balconies are small, but ground floor has big patio”
  • view from the entrance of our room and the private patio
  • pano of the living room and kitchen
315sepps, 1 Mar 2017 | Read review
5 of 5