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Illusion Boutique Hotel by Xperience Hotels

1,600 reviews
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Traveller (571)
Room & Suite (357)
Pool & Beach (234)
Overview
  • Excellent61%
  • Very good29%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“rooftop pool”(27 reviews)
“perfect location”(38 reviews)
“balcony room”(9 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Suites
3.5 Star Hotel
All hotel details
Rooms
28 Jan.29 Jan.
|
1 room, 2 adults, 0 children
Standard Room
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Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 4 partner sites to see rooms from USD 117.
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Reviews (1,600)Write a Review
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Traveller rating
448
235
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30
15
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448
235
59
30
15
Show reviews that mention
All reviewsrooftop poolperfect locationbalcony roomtop floorbeach clubssmall hotelquiet at nightsmall poolrooms are largehotel is greatair conditionerbars and restaurantsnight lifeking bedcancun airportocean viewour honeymoon
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1 - 5 of 787 reviews
Reviewed 1 week ago

Clean very centrally located hotel in Playa, with excellent breakfast at the Pierre cafe/restaurant. The rooftop terrace with Jacuzzi was excellent with a great view of the water up to Cozumel. Fairly quiet considering the busy location near la Quinta avenue.Half a block from the...More

Review collected in partnership with this hotel
1  Thank Salvatore P
Response from XperienceHR, Front Desk Supervisor at Illusion Boutique Hotel by Xperience HotelsResponded yesterday

Dear Ambassador Salvatore, ¡Thank you very much for your comment! Our vision is to cause good memories to all our Ambasadors (Guest) and to know that we are making our vision come true day by day it is really pleasant for us, you are the...More

Reviewed 1 week ago

The hotel is well run and the staff is accommodating and friendly. It is close to the beach and all that playa has to offer. The only real issue during my stay was the noise at night from the various party venues in the area....More

Review collected in partnership with this hotel
1  Thank Xavier M
Response from XperienceHR, Front Desk Supervisor at Illusion Boutique Hotel by Xperience HotelsResponded yesterday

Dear Ambassador Xavier, Thank you for give us the opportunity to stay in one of our hotels Xperience, as our name mentions we want to share experiences. And we can do that thanks your trust! Our big apologize for the inconvenience of the noise during...More

Reviewed 1 week ago

Well located hotel, in the 5th avenue, the main place of Playa del Carmen. A little bit noisy because of the discos and restaurants around. I recommend the hotel, the service is excellent and the price is

Review collected in partnership with this hotel
1  Thank juancZ9916EU
Reviewed 1 week ago via mobile

The hotel is in a great location. Half a block to the beach & half to 5th Ave. That's where everything is located. You can walk for miles for shopping, restaurants & bars. The ferry to Cozumel is an easy walk. Shorter walk to the...More

1  Thank Aurora P
Reviewed 1 week ago via mobile

My husband and I stayed here for a week and it’s right in the middle of everything which is great! We got a room with a balcony- BIG MISTAKE! You WANT and interior room otherwise all night you hear all the noise outside on the...More

Thank catharina t
Response from XperienceHR, Front Desk Supervisor at Illusion Boutique Hotel by Xperience HotelsResponded 1 week ago

Dear Ambassador Catharina, Thank you so much for taking the time to leave us your opinion! Day by day we read your comments and share with all the Managers so we can improve our areas of opportunity. From all the Xperience Hotels Family we are...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Restaurant
Bar/Lounge
Hotel Amenities
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
USD 85 - USD 213 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
USD 85 - USD 213 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
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Traveller (571)
Room & Suite (357)
Pool & Beach (234)
Dining (91)
Hotel & Grounds (394)
Bathroom (12)
Family and Play Areas (6)
Questions & Answers
Ask a question
Bonvoyage516
20 October 2017|
Answer
Response from Cynthia H | Property representative |
Dear, First of all , sorry for my late reply , regarding your question , we do have a suite called Prestige Suite : 730 sqft suit one bedroom with a king size bed spacious terrace with a pool only a few steps away, and at... More
0
Votes
Google Translation
Rhea R
18 October 2017|
AnswerShow all 4 answers
Response from XperienceHR | Property representative |
Aprox 40 minutes!
1
Vote
Google Translation
Shulong T
29 September 2017|
Answer
Response from ledkdogg | Reviewed this property |
Yes. Child friendly boutique style hotel. Paying for location more than accommodations. Not all inclusive.
0
Votes
Room Tips
"Prestige room #408 - walk out rooftop pool and tons of space"
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"Mirage Rooms are slightly higher in price but worth it for the view"
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"Get a room with an inner balcony. Don't go for the cheapest rooms, the beds are very hard and differ..."
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"ask for 4th floor room its beside the pool and have great natural light."
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