We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

The Royal Playa del Carmen

Travellers' Choice award winner
GreenLeadersSilver level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
The Royal Playa del Carmen
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

14,940 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 12,753: English reviews
Start your review of The Royal Playa del Carmen
 Click to rate
Omaha, Nebraska
Reviewed today NEW

William and Cano from the bellboy staff were friendly and welcoming and really started our trip off the right way. The rooms, beach, location, food, room service, pool...everything was top notch at this property. My wife and I felt like royalty there - the staff is by far the best we've ever experienced. You really cannot go wrong if you...

 Report
Helpful?
Thank danhoward7
Reviewed today NEW

We have just come back from the Royal Playa del Carmen in Mexico. Very good value for money with excellent food in all the restaurants. Staff everywhere were polite and service was great - the best anyone can ask for. Special thanks to Raul Lazcano for excellent service and Armando Israel in the main restaurant. One of the maids who...

 Report
Helpful?
1Thank Paul F
Reviewed yesterday NEWvia mobile

My wife and I stayed here and really enjoyed our stay. It was very close to 5th Ave. We walk it one day and then another we took a cab and walked back from the end by the ferry. This was a better option. The food here was great. I enjoy all the restaurants. Maria Maria was my favorite. The...

 Report
Helpful?
Thank Gerhardt S
Reviewed yesterday NEWvia mobile

Great resort with the best food I've had at a resort. Room service was impeccable any hour of the day and the turndown service was just as good. Giant jacuzzi in the room with great views of the water.

 Report
Helpful?
Thank 10KLRSooner
mtzion ill
Reviewed yesterday NEW

Well first off we have to give a shout out to all of the terrific people that cared for us during our stay Graciela from the butler service for doing all of the special things for us Rebeca,Cruz,Chef Fernando from El Mediterranean it was always great to see you everyday with all of the great meals and fun conversation Nelson,Roberto...

 Report
Helpful?
Thank redlips24065
Webberville, Michigan
Reviewed yesterday NEW

Outstanding vacation! The service that we received from all the people at The Royal was wonderful. They went above and beyond to make us feel very special. The restaurants Spice, Mediterranean, Coffee Shop were very delicious! Special thanks go to Maximiliano Morales that worked in Spice and Cruz that worked at Mediterranean!

 Report
Helpful?
Thank raacres
Algona, Iowa, United States
Reviewed yesterday NEW

A thank you to Illiana who helped us with reservation, she went above to help us after we had a death in the family. Asians is our favorite place to go to dinner,Camilo is a fabulous server, Chef Porfirio made us great meals! Thank You! We will be retuning again next year.. Highly recommend The Royal for a memoriable vacation....

 Report
Helpful?
Thank Theresa R
Westchester County, New York
Reviewed yesterday NEW

i stayed there 2/6/17 - 2/16/17 with my now husband and it was wonderful! centrally located in playa so it was easy to get to all the shopping and the food and customer service was amazing! my fav was the crepes at spice not only because they tasted amazing but also the cutest, sweetest little lady making the crepes named...

 Report
Helpful?
Thank irenecastrillon
Reviewed yesterday NEW

Had a wonderful time with my family for a great vacation. The staff was amazing and wouldn't have 1 complaint. Didn't have to leave the resort at all for food unless we wanted to. The Mediterranean was my favorite restaurant. . the only complaint I would say is eating at 10:30pm at night because we had to reserve a table...

 Report
Helpful?
Thank Jeffrey J. S
San Diego, California
Reviewed yesterday NEW

Stayed at The Royal for 9 days and during that time got married. Anat the wedding coordinator made the day better than I could have imagined. Christina in the spa was a pro who made my hair and makeup perfect for the event. Wilhelmina, the romance concierge, provided us with exceptional service and went above and beyond to ensure some...

 Report
Helpful?
Thank edalin

14,483 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (13248)
Viewed
Pool/Beach Area (2123)
Viewed
Hotel & Grounds (2426)
Viewed
Room/Suite (2083)
Viewed
Dining (1043)
Viewed
View from Room (601)
Viewed
Family/Play Areas (63)
Viewed
Bathroom (119)
Viewed
Business Centre/Function Rooms (66)
Viewed
3:13
Videos (6)
Viewed
Other (4718)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (1127)
Viewed
Adult Pool (22)
Viewed
Aerial Photography (47)
Viewed
Amenities (102)
Viewed
Beach (52)
Viewed
Pool (77)
Viewed
Private Pools (9)
Viewed
Dining (196)
Viewed
Royal Junior Suite (107)
Viewed
Royal Junior Suite Ocean Front (131)
Viewed
Royal Junior Suite Swim Up with Ocean View (120)
Viewed
Royal Master Suite Ocean Front (146)
Viewed
The Hotel (118)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (108)
Viewed
Room/Suite (27)
Viewed
Dining (14)
Viewed
Hotel & Grounds (11)
Viewed
Pool/Beach Area (6)
Viewed
Other (50)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
7.7 km away
Fairmont Mayakoba
Fairmont Mayakoba
#7 of 212 in Playa del Carmen
3,381 reviews
6.8 km away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#3 of 212 in Playa del Carmen
2,769 reviews
1.0 km away
Paradisus Playa del Carmen La Perla
Paradisus Playa del Carmen La Pe...
#18 of 212 in Playa del Carmen
7,730 reviews
Show Prices
Show Prices
Show Prices
2.4 km away
Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Es...
#30 of 212 in Playa del Carmen
6,337 reviews
17.9 km away
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
#1 of 11 in Playa Paraiso
5,518 reviews
19.9 km away
Valentin Imperial Maya
Valentin Imperial Maya
#1 of 1 in Playa del Secreto
11,141 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 

Additional Information about The Royal Playa del Carmen

Address: Constituyentes Avenue #2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $422 - $956 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Hotels.com, Booking.com, Priceline, Travelocity, HotelsforEveryone and Jetsetter so you can book your The Royal Playa del Carmen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#10 Luxury Hotel in Playa del Carmen
#10 Spa Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#15 Business Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Royal Playa del Carmen staff and other travellers.
1,567 questions
Ask a question
Bradford, United Kingdom
over a year ago

See all questions (1567)

Questions? Get answers from The Royal Playa del Carmen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want a full ocean view, make sure to book one that says ocean front. If it says just "ocean view" it's most likely a partial view.”
 of 5 bubbles danhoward7, 23 Feb 2017 | Read review
“Ocean View is not Ocean Front but still good”
 of 5 bubbles jeffreyjs2016, 22 Feb 2017 | Read review
“Oceanview swim-up suites are nice”
 of 5 bubbles edalin, 22 Feb 2017 | Read review
“Great adult only all inclusive hotel!”
 of 5 bubbles monicaakis, 21 Feb 2017 | Read review
“Rooms by the Mediterranean restaurant are quieter, rooms by the main pool are more for partying.”
  • Royal Master Suite
  • Royal Master Suite
  • Royal Master Suite
 of 5 bubbles ivoryl467, 20 Feb 2017 | Read review
5 of 5