We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
14/05/2017 15/05/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    The Royal Playa del Carmen

    Avenida Constituyentes 2 | Centro, Gonzalo Guerrero, Playa del Carmen 77710, Mexico
    Hotel website
    Save
    May 14
    May 15
    1 room, 2 adults, 0 children
    SAVE USD 101
    USD 504*
    USD 403*
    USD 504*
    USD 502*
    Traveller (13603)
    Room & Suite (3278)
    Pool & Beach (2397)
    Paradisus Playa del Carmen La Perla
    8,012 reviews
    #19 of 213 hotels in Playa del Carmen
     
    Grand Velas Riviera Maya
    2,925 reviews
    #2 of 213 hotels in Playa del Carmen
     
    Valentin Imperial Maya
    11,451 reviews
    #1 of 1 hotels in Playa del Secreto
     
    Iberostar Grand Hotel Paraiso
    5,645 reviews
    #1 of 11 hotels in Playa Paraiso
     
    Overview

    • Excellent78%
    • Very good14%
    • Average4%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “maria marie” (1,361 reviews)
    “chef's plate” (807 reviews)
    “coffee house” (559 reviews)
    Free Wifi
    Breakfast included
    Pool
    Beachfront
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    4.5 Star Hotel
    All hotel details
    Offers from The Royal Playa del Carmen
    Special Offer: Save Up To 55%!
    {"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"]}}
    Paradisus Playa del Carmen La Perla
    8,012 reviews
    #19 of 213 hotels in Playa del Carmen
     
    Grand Velas Riviera Maya
    2,925 reviews
    #2 of 213 hotels in Playa del Carmen
     
    Valentin Imperial Maya
    11,451 reviews
    #1 of 1 hotels in Playa del Secreto
     
    Iberostar Grand Hotel Paraiso
    5,645 reviews
    #1 of 11 hotels in Playa Paraiso
     
    Rooms
    14 May15 May
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view 10 other deals from USD 403
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Playa del Carmen hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_NEW_REG_FLOW_INTERRUPTER","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_POST_BOOK_LOGIN_CTA","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","IB_NEW_REG_FLOW","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK","IB_NEW_REG_FLOW_POST_BOOK"] , "IMPRESSION_KEY": "43dd739c8f864c8495cfc574305bb2ef", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":530483,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[],"additionalContentIds":[],"pollCount":0,"checkin":{"day":14,"month":5,"year":2017},"checkout":{"day":15,"month":5,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":-1,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"43dd739c8f864c8495cfc574305bb2ef","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":504,"lowestMetaPrice":403,"additionalPartner":false,"highestMetaPriceDisplay":504,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":true,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":504,"lowestMetaPrice":403,"highestMetaPriceDisplay":504,"hotelName":"The Royal Playa del Carmen","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjQzZGQ3MzljOGY4NjRjODQ5NWNmYzU3NDMwNWJiMmVmIiwiQUlLIjoiNmRjMzJhNGU5MDM3NDBiN2IzZDM3ZGE5YjgxMWFjYzkifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false}, "ibAvailability": false, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "14/05/2017", "checkOut": "15/05/2017", "lowestPrice": "USD 403", "hasDates": true, "hacComplete": true, "contentIdMappings": {"78892625":"OrbitzEWS","53937652":"TravelocityEWS","109226229":"HotelsCom2IB","51494345":"GetARoom","32633704":"Expedia","79808749":"AgodaIB"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_room_grid_hsx","divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"template":"ibex_room_grid_hsx__widget","dust":{"sub_header":"ibex_room_grid_hsx__sub_header"},"moduleList":["handlers","tracking"]}}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_mismatch_message","divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"template":"ibex_mismatch_message__widget","dust":{},"moduleList":["handler"]}}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_room_grid_row_hsx","divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"template":"ibex_room_grid_row_hsx__widget","dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"},"moduleList":[]}}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/hotels\/sherpa-TA.png\"\/>"}
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages
    Reviewed yesterday

    The staff at the Royal are top notch from the bell-hops, housekeeping and waiters. Our waiter Israel was especially great to us and made sure we had everything we needed for a fabulous vacation. Thank you Israel for your hospitality.

    Helpful?
    Reviewed 2 days ago

    We had an amazing experience at The Royal. The Poolside staff was fantastic. Special shout out to Marco, Jaime and Ruben. The took really good care of my husband who had an injured ankle. We had lunch at the Rincon almost everyday. The staff there...More

    Helpful?
    Response from Lynn D, Gerente at The Royal Playa del Carmen

    Dear friedaschroeder, We like to thank you for taking your valuable time to share with us such an enthusiastic review! We are very satisfied knowing that you fully enjoyed our beautiful Resort. As for the staff members you have mentioned in your review, we will...More

    Reviewed 2 days ago

    I would like to end on a good note so I will start with the negatives. While you stay at this beautiful hotel you will be asked to go to a breakfast and presentation of all the wonderful things the hotel has to offer. You...More

    Helpful?2  
    Response from Lynn D, Gerente at The Royal Playa del Carmen

    Dear JoAnn N, Our top priority is to offer an exceptional service to each of our guest and it is very satisfying to read that this was your case We really apologize for the inconveniences you mentioned though, you can be sure we will be...More

    Reviewed 2 days ago

    My husband and I had a fabulous time. We couldn't believe how wonderful the employees were. At the Maria Marie restaurant a special thank you to the manager Diego. The chef Pastor personally came to our table to discuss cooking options with my husband who...More

    Helpful?
    Response from Lynn D, Gerente at The Royal Playa del Carmen

    Dear marilyn7025, On behalf of THE ROYAL Playa del Carmen we would like to take this opportunity to thank you for taking your valuable time to share with us your great review. It makes us very happy to know that you have enjoyed our restaurants,...More

    Reviewed 2 days ago

    We are still here and leaving tomorrow after a weeks stay. We have traveled all over the Caribbean and would say this is a good resort but most likely would not come back here.. We would rate Live Aqua and Hyatt Zilara in Cancun higher...More

    Helpful?
    Response from Lynn D, Gerente at The Royal Playa del Carmen

    Dear Lblairnc, On behalf of THE ROYAL Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for your review. We apologize if in some way we did not exceed your expectations and we...More

    Paradisus Playa del Carmen La Perla
    8,012 reviews
    #19 of 213 hotels in Playa del Carmen
     
    Grand Velas Riviera Maya
    2,925 reviews
    #2 of 213 hotels in Playa del Carmen
     
    Valentin Imperial Maya
    11,451 reviews
    #1 of 1 hotels in Playa del Secreto
     
    Iberostar Grand Hotel Paraiso
    5,645 reviews
    #1 of 11 hotels in Playa Paraiso
     
    About
    Amenities
    • Top amenities
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Beachfront
    • Restaurant
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Breakfast included
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    Details
    • Price range
    • USD 296 - USD 628 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #6 Romantic Hotel in Playa del Carmen
    • #8 Family Hotel in Playa del Carmen
    • #9 Top resorts Hotel in Playa del Carmen
    • #10 Spa Hotel in Playa del Carmen
    • #10 Luxury Hotel in Playa del Carmen
    • #12 On the Beach Hotel in Playa del Carmen
    • #25 Green Hotel in Playa del Carmen
    Photos
    Traveller (13603)
    Room & Suite (3278)
    Pool & Beach (2397)
    Dining (1287)
    Nearby
    Nearby Hotels
    Aldea Thai Luxury Condohotel
    372 reviews
    .22 km away
     
    Grand Hyatt Playa Del Carmen Resort
    1,556 reviews
    .16 km away
     
    Gran Porto Resort
    9,517 reviews
    .16 km away
     
    Magia Beachside Condo Hotel
    17 reviews
    .23 km away
     
    Nearby Restaurants
    Asiana Restaurant
    552 reviews
    .16 km away
    Spice
    897 reviews
    .13 km away
    Asiana
    198 reviews
    .18 km away
    Pelicanos
    657 reviews
    .13 km away
    Nearby Attractions
    Riviera Art Gallery
    77 reviews
    .30 km away
    Mexico Blue Dream
    746 reviews
    .29 km away
    The Custom Tour by Rod Ratner
    264 reviews
    .28 km away
    Coralina Daylight Club
    620 reviews
    .19 km away
    Questions & AnswersAsk a question
    Laurie B
    We are arriving on the 16th-23rd of September 2017 for our 25 year anniversary! We have booked the Presidential Suite! I understand there are a few to pick from! Do they all have private pools! That was our understanding when we booked! Any advice on a great Suite with maybe oceanfront? Thank you Laurie and Brian Blum
    30 April 2017|
    What is your answer?
    Posting guidelines
    Submit
    jwituk
    We are flying into the Cancun airport for our trip. How can we arrange transportation in advance? Can we do it through the hotel? Recommendations? Also How long does trip take from airport to Royal hotel?
    29 April 2017|
    Answer Show all 2 answers
    Response from Lynn D | Property representative |
    Hola jwituk, you can send an email to trp management @ real resorts . com with all your flight information to verify our availability, our private transportation has an extra charge of $218 us round trip. The ride is about... More
    0
    Votes
    Google Translation
    juhing
    does the royal jr suite swim up beachfront walkout have butler service? we just booked this room for our first stay here at the end of November!!
    28 April 2017|
    Answer
    Response from TravellingToothPuller | Reviewed this property |
    No they don't. Only the Master suites and Presidential suite have butler service. room service is included so you don't really need it anyway.
    2
    Votes
    Room Tips
    "We would recommend an ocean view not on the ground floor."
    Read review
    "We liked being on the 2nd floor. We splurged for an oceanfront view. It was worth it to us."
    Read review
    "The beachfornt rooms are amazing, but if you spend your time out and about, all the rooms are beautiful and..."
    Read review
    "all rooms are great!"
    Read review