We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

The Royal Playa del Carmen

Travellers' Choice award winner
GreenLeadersSilver level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
The Royal Playa del Carmen
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

15,350 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 13,095: English reviews
Start your review of The Royal Playa del Carmen
 Click to rate
Carrollton, Texas
Reviewed yesterday NEW

My son was married at The Royal in the gazebo April 8, 2017. Our wedding planner,Anat Rosengaus, was just perfect! From helping me plan the event for months to being on property every step of the way and through the entire event and reception to ensure our day was perfect! We had about 50 attend and stay at the hotel....

 Report
Helpful?
Thank Melissa H
Los Angeles, California
Reviewed yesterday NEW

This was my first time at The Royal. I love this place it was the best vacation ever. The service was amazing. The staff was very friendly, helpful and courteous. From the front desk, to the cleaning lady, to the restaurants and the Spa. I went to the Spa for a facial and Angie was super amazing. Great lady, very...

 Report
Helpful?
Thank bigge2017
A TripAdvisor Member
Level Contributor
3 reviews
Reviewed yesterday NEWvia mobile

Repeat traveler to The Royal. Great service, location, food, facilities! The friendliest service. The staff seems delighted to be working there. Many dining options and all are good! Don't miss some of the live shows in the lobby.

 Report
Helpful?
Thank A TripAdvisor Member
A TripAdvisor Member
1 review
Reviewed yesterday NEWvia mobile

This hotel is not as advertised. It is loud and not 5 star. The breakfast food that arrived this morning was unidentifiable. We realized we made a mistake the moment we arrived and they refused to refund our stay and allow us to move properties. Run away from this place it is terrible. Oscar in reservations was the worst customer...

 Report
Helpful?
Thank A TripAdvisor Member
Ponte Vedra Beach, Florida
Reviewed yesterday NEW

The service was Excellent! The room was Oceanfront and Gorgeous! The location of the resort was perfect with so much to explore and honestly no need to leave as the amenities were great! The staff was Always very warm and friendly and made each person feel welcome. The service given by Marco Cano in the pool cabanas was Exceptional!!! He...

 Report
Helpful?
Thank mleelee2017
Reviewed yesterday NEW

They say to "Expect the Exceptional" but "Exceptional" does not even begin to describe the service here. We stayed 8 nights and got married under the beach front gazebo with 14 of our friends and family while there. I spent a year planning this wedding with The Royal Wedding Center. I worked with wedding coordinator, Estefania Lopez, and she was...

 Report
Helpful?
Thank Sarah P
Plymouth, United Kingdom
Reviewed yesterday NEWvia mobile

We visited The Royal in August 2016 - We went to the Royal with high expectations after reading all the great reviews in tripadvisor - it exceeded our expectations. The jaccuzi in the loving room was a luxury and the beds were so comfortable we didnt want to leave. The hammocks on the balcony provided us with somewhere to chill...

 Report
Helpful?
Thank deirdrem201
Los Angeles, California
Reviewed 2 days ago NEW

Royal was absolutely exquisite!!! The staff was amazing and so helpful!! They took care of all our needs and set up all our activities. Our room was beautiful and always kept so clean. The restaurants were absolutely delicious!!! Shopping centers were 2 minutes away from our hotel which was so convenient!! There was live entertainment almost everyday by the pool....

 Report
Helpful?
2Thank nikki6076
Old Tappan, New Jersey
Reviewed 2 days ago NEW

We really enjoyed our trip to The Royal. All of the staff was pleasant and helpful. The restaurants are wonderful, every meal was delicious. We really liked the fact that you did not need reservations every night, it made our trip more relaxing. We made reservations at Maria Marie, and loved it! The Asian restaurant was excellent for dinner, and...

 Report
Helpful?
Thank Tish1219
Montreal, Quebec, Canada
Reviewed 2 days ago NEWvia mobile

My stay was perfect. Great location just beside everything and on the beach. The pool is awesome. Special thanks to Mireya for the warm welcome and the tips! Thanks again for a wonderful stay in Playa del Carmen

 Report
Helpful?
1Thank Isabelle P

14,745 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (13555)
Viewed
Pool/Beach Area (2172)
Viewed
Hotel & Grounds (2456)
Viewed
Room/Suite (2130)
Viewed
Dining (1057)
Viewed
View from Room (619)
Viewed
Family/Play Areas (63)
Viewed
Bathroom (124)
Viewed
Business Centre/Function Rooms (66)
Viewed
3:13
Videos (6)
Viewed
Other (4862)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (1127)
Viewed
Adult Pool (22)
Viewed
Aerial Photography (47)
Viewed
Amenities (102)
Viewed
Beach (52)
Viewed
Pool (77)
Viewed
Private Pools (9)
Viewed
Dining (196)
Viewed
Royal Junior Suite (107)
Viewed
Royal Junior Suite Ocean Front (131)
Viewed
Royal Junior Suite Swim Up with Ocean View (120)
Viewed
Royal Master Suite Ocean Front (146)
Viewed
The Hotel (118)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (63)
Viewed
Hotel & Grounds (7)
Viewed
Dining (24)
Viewed
Pool/Beach Area (6)
Viewed
View from Room (8)
Viewed
Room/Suite (16)
Viewed
Bathroom (2)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
7.7 km away
Fairmont Mayakoba
Fairmont Mayakoba
#7 of 213 in Playa del Carmen
3,571 reviews
1.0 km away
Paradisus Playa del Carmen La Perla
Paradisus Playa del Carmen La Pe...
#19 of 213 in Playa del Carmen
7,989 reviews
6.8 km away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#2 of 213 in Playa del Carmen
2,912 reviews
Show Prices
Show Prices
Show Prices
19.9 km away
Valentin Imperial Maya
Valentin Imperial Maya
#1 of 1 in Playa del Secreto
11,443 reviews
17.9 km away
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
#1 of 11 in Playa Paraiso
5,636 reviews
2.4 km away
Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Es...
#33 of 213 in Playa del Carmen
6,611 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 

Additional Information about The Royal Playa del Carmen

Address: Avenida Constituyentes 2 | Centro, Gonzalo Guerrero, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $395 - $811 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Booking.com, Hotwire, Hotels.com, Orbitz, Priceline, HotelsClick, Cancelon, TripOnline SA, getaroom.com, Evoline ltd and HotelQuickly so you can book your The Royal Playa del Carmen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#10 Spa Hotel in Playa del Carmen
#10 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#25 Green Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Royal Playa del Carmen staff and other travellers.
1,687 questions
Ask a question
Bradford, United Kingdom
over a year ago

See all questions (1687)

Questions? Get answers from The Royal Playa del Carmen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view means you might have a slight view of the ocean-still nice but cant really see the ocean”
MelissaH956, 25 Apr 2017 | Read review
“Rooms on the side of the pool because you have a great view to the pool, the activities and the ocean”
bigge2017, 25 Apr 2017 | Read review
“Try to get a room thats at ground level because the beach is right in front of you!!!”
nikki6076, 24 Apr 2017 | Read review
“We loved our swim out pool room.”
Tish1219, 24 Apr 2017 | Read review
“Not all rooms have a great view - ask. 993 \large and view over quiet pool. Back two doors is noisy at night. Ocean front hard to get.”
MGB231, 24 Apr 2017 | Read review
5 of 5