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Hotel Hacienda del Caribe

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Hotel Hacienda del Caribe
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262 Reviews from our TripAdvisor Community

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Showing 129: English reviews
Austin, Texas
Reviewed 27 May 2016

A lovely little boutique hotel with very low rates in an excellent location. While repairs could be kept up better (rusty toilet chain kept falling off, very leaky a/c, cracked glass in bathroom window that wouldn't quite close), the cleaning service in the entire facility was sparkling at all times. There is a bar and restaurant on the premises (Mr....

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Helpful?
1Thank choulipatches
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hello Thank you so much for comments, we hope in your next visit to riviera Maya come and joins us , here in your home away from home. We look forward to see you ! Serving you is a privilege!

Randwick, Australia
Reviewed 7 May 2016

Husband and wife team Centrally located and walking distance to the hub of all activity. A beautiful hotel, but sadly all this is marred by the inefficiency of staff or lack of it. The room itself is large and spacious and as we specifically asked to be 'away' from the main street where the noise was- our request was meet-...

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Helpful?
Thank lmhomes1
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hello Thank you for your comments.

Tampa, Florida
Reviewed 4 May 2016

We paid the equivalent of $36 per night to stay in this room with one king size bed, so we really can't complain too much. Overall, we had a great stay at this hotel. Pros: -The Location! Prime spot right in the center of Playa. Right off of 5th Avenue and you are literally right around the corner from the...

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Helpful?
Thank Eric M
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hello Eric Thank you so much for your comments, hoping your next visit in riviera Maya come here your home away from home. we look forward to see you ! Serving you is a privilege!

Carbondale, Colorado
Reviewed 24 March 2016

With forty years of regular travel to Mexico and having owned two homes in Mexico during that time we have never been treated so rudely and unfairly as we were at this hotel. Just after registering and while checking out the room, my wife just barely touched a vanity mirror in the bathroom that was attached (or not attached in...

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Helpful?
3Thank Jim and Kathy D
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hello Jim and Kathy Thank you so much for your comments.

Ottawa, Canada
Reviewed 7 March 2016

We stayed at this hotel for two nights in Dec. 2015. This hotel was just around corner from the bus station which was very convenient. However, we were disappointed that the room was dark and mouldy. We would not stay here again as this hotel doesn't look like the pictures we had seen on website.

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Helpful?
1Thank Hotdog613
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hello thank you for your comments. May you have a wonderful day.

Oliver, Canada
Reviewed 4 March 2016

This place is beautiful the courtyard and plants everywhere and decorated in Mexican motif. Only one block from 5th ave and ADO but totally quiet. The rooms are so well decorated but it is starting to show wear and not enough staff and towels are a premium..never hand towels or facecloths. The staff are all great

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Helpful?
Thank Lynn M
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hello Lynn Thank you so much for your comments about the towels we are taking care , we invite you to visit us again , here, your home away from home. Serving you is a privilege!

Paris, France
Reviewed 1 March 2016

For the price of the regular hotel in Play del Carmen we were offered a room without window!!! Changed for another with window over the patio. Very dark, needed light the whole day. Extremely noisy . The noise coming from the next door room, from the restaurant until 1 am ,and from the same restaurant starting at 6 in the...

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Helpful?
2Thank Anilah11
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hello Anilah Thank you so much for your comments, about the restaurant we are taking care about the situation. Thank you, may you have a wonderful day!

Astoria, New York
Reviewed 21 February 2016 via mobile

Friendly staff, good location near everything, generally a very very good experience!!!! My recommendation is to read all reviews for this place and make an informed decision based on them. I was nervous about some of the poor reviews so I planned accordingly to make our stay more comfortable (packed beach towels and a few junky bath towels since they...

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Helpful?
6Thank kshankey
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Hola Kshankey! We love to read your comments, thank you for being so positive , and thank you for the highlights , we really wish you to come to visit us again. May you have a wonderful day! Serving you is a privilege!

Newburyport, Massachusetts
Reviewed 19 February 2016 via mobile

The security guard gave my room key to a local waiter . The man came into my room at night without my permission while my six year old child was sleeping. I called for security and spent the night awake. There are not bolts of way to keep safe. We left the city the next morning and the hotel refused...

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3Thank Sparky01950
St. Catharines, Canada
Reviewed 8 February 2016

We booked our room reservation online for Hotel Hacienda del Caribe. Arriving there we were thrilled. The location is perfect. It is close to the beach, the bus station, the collectivos, restaurants and 5th Ave. The staff were very friendly and helpful. The lobby/courtyard is beautiful. The hotel and the room were clean. No complaints at all in this area....

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Helpful?
Thank Brian664
Paulina M, Director de Relaciones Públicas at Hotel Hacienda del Caribe, responded to this review

Thank you so much for your comments, we are working on the noise situation. we look forward to see you!!! Serving you is a privilege!

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
Room types
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Airport Transportation
Official Description (provided by the hotel)
Hotel characterized by a Mexican style created to meet the needs of the traveler who appreciates the best quality, privacy and personalized service in a world full of details with flavored Mexico. Hacienda del Caribe is a small hotel so that each of our 34 rooms have charm and personality. We invite you to discover Hacienda del Caribe where serving you is a privilege! ... more   less 

Additional Information about Hotel Hacienda del Caribe

Address: Calle 2 Norte 141 | Entre 5ta Avenida y Avenida 10, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $52 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Hacienda del Caribe 3*
Number of rooms: 34
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Also Known As:
Hacienda Del Caribe Hotel
Hacienda Del Caribe Playa Carmen
Hotel Hacienda Del Caribe Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#7 Best Value Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Hacienda del Caribe staff and other travellers.
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Questions? Get answers from Hotel Hacienda del Caribe staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for room with window”
 of 5 bubbles arunkumarcitla, 30 Nov 2016 | Read review
“All rooms are nice”
 of 5 bubbles melchorm, 5 Jul 2016 | Read review
“Top floors are quiet, away from the street and restaurant, though the surrounding area and courtyard are rather loud.”
 of 5 bubbles choulipatches, 26 May 2016 | Read review
“Away from the main road”
 of 5 bubbles lmhomes1, 6 May 2016 | Read review
“Go for the room with windows.”
 of 5 bubbles Hotdog613, 6 Mar 2016 | Read review
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