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The Carmen Hotel

Traveller (823)
Room & Suite (174)
Pool & Beach (105)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
The Carmen Hotel, an adults only Boutique Hotel located on the Beach in the center of Playa del Carmen, steps away for the World Famous 5th Avenue. The Carmen features Keel Restaurant and Beach Club and Deck 5, a Pool and Sky Bar, 5 stories above the beach offering the best views on all of Playa del Carmen!
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Property amenities
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Airport Transportation
Breakfast Available
Concierge
Dry Cleaning
Laundry Service
Multilingual Staff
Outdoor pool
Public Wifi
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Room features
Accessible rooms
Air Conditioning
Minibar
Non-Smoking Rooms
Suites
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Reviews & more
741Reviews
1,012Photos
45Q+A
74Room tips
Traveller rating
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Popular mentions
The Carmen Hotel is located exactly where you want to be. Close enough to 5th Ave and beachfront. They have a beautiful restaurant, Keel, which is open air out onto the beach. We ate breakfast every morning with water views. Staff is very friendly and helful. Rooms are super
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Response from LeslieUri, E-Concierge at The Carmen Hotel
Responded 5 Oct. 2018
Dear JNL203 Thank you very much for taking the time to write this review, and for recommending us with all TripAdvisor readers. We are delighted to read that you found a nice and peaceful getaway at our Keel restaurant and that we have succeeded in creating a place where everything started. Moreover, thank you for letting us know how memorable and special your stay was, due to the relaxing ambiance and the quality of food & drinks encountered. At, The Carmen Hotel we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction. Regards!
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Incredible staff, food, music, ambience and FUN!!! You can chill on in the open air beach level (Keel Restaurant / Bar) or go up on the rooftop (infinity pool), and party your pants off...We had a GREAT time and will be counting the days until we can return.
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Response from LeslieUri, E-Concierge at The Carmen Hotel
Responded 5 Oct. 2018
Dear MARK S We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on TripAdvisor. We are very happy to learn that your visit was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team. We sincerely look forward to welcome you back! Sincerely
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I've stayed at various timeshares and hotels in Mexico and The Carmen Hotel is at the TOP of my list! Clean, modern, amazing staff, great restaurant on the beachfront and the rooftop bar, Deck 5, rocks! Will be returning again soon.
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Review collected in partnership with this hotel
Response from LeslieUri, E-Concierge at The Carmen Hotel
Responded 5 Oct. 2018
Dear Randall E, Thank you very much for your amazing review! As you know, the opinion of our guests is essential for us, because it allows us to know firsthand what we can improve for the future and also motivate the whole team to continue working on offering the best possible service. We look forward to welcoming you once again, please feel free to contact us for what you may need to face your next visit. I will be more than honor to greet you in person. Kind Regards,
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One of the BEST places un Playa del Carmen, wether you whant dance ore enjoy the pool party, the food and the service. You Will have a great time in México. Enjoy the Sunday salsa lessons. Ocean view . The pool have a great DJ and beautiful dancers. Enjoy the Margarotta
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Response from LeslieUri, E-Concierge at The Carmen Hotel
Responded 1 Oct. 2018
Dear Emithlg: Thank you very much for taking the time to write this review, and for recommending us with all TripAdvisor readers. We are so pleasant to know that your experience with us was excellent. Hope in a future you give us the privilege to assist you again and choose your Hotel The Carmen to spend your holidays! Sincerely
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I always come here when I’m in Playa del Carmen!! The reason I come back is thanks to the service of José and Santos! They are the best at what they do and there very attentive... anything you need they are there!!! There are the reason that always make a person keep coming
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Response from LeslieUri, E-Concierge at The Carmen Hotel
Responded 24 Sep. 2018
Dear Desiree: Thank you very much for such a nice comment, we appreciate that you share your experience with us! We hope to see you soon! Don’t hesitate to contact us directly if you need anything else. Best regards!
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorThe Carmen Hotel
The Reef ocean front suite at The Carmen Hotel
Professional photo exclusively commissioned by TripAdvisorThe Carmen Hotel
The Grand ocean front suite at The Carmen Hotel
Professional photo exclusively commissioned by TripAdvisorThe Carmen Hotel
The Grand ocean front suite at The Carmen Hotel
Professional photo exclusively commissioned by TripAdvisorThe Carmen Hotel
The Capitans ocean view sky bar suite at The Carmen Hotel
Beautiful Carved Front Door
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Dear Sharon, How are you? Thank you for considering us for this special trip. By booking directly with us, you will have to pay 1.50UD per room, per night, corresponding to the city environmental tax.As far as the pool, I am confident you will fee just great. I might suggest to consider that we are located in th heart of the party zone and that, despite our double glazing windows, there might be some noise at times. Finally, our bar is located on the rooftop, the only rooftop beach front in Playa del Carmen! You can see pictures on our website :) See you soon...? Isabelle.
0 votes
Hi... I'm unsure what price you see, however the price we where quoted was at the hotel as we hadn't booked. There where no extra costs except for add ins unless you chose all inclusive..
1 vote
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Dear rsmtz: Yes!! we are open to public and it will be a pleasure that you visit us during your stay in Playa del Carmen We have minimum consumption per person as follow: $300 pesos, Monday to Sunday (women) $300 pesos Monday to Wednesday. And Thursday-Sunday $500 pesos (men) Schedules: Monday 1 pm to 9 pm Tuesday and Wednesday 10 am-9 pm Thursday to Sunday 10 am-11 pm If you require a reservation, we are at your service!
1 vote
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Hello, the lifestyle fee is per day. Have a grea day!
1 vote
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Dear Edith G: It is open to the public. And is extra cost to stay there. Greetings!
0 votes
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"Ocean Front is the best, Ocean View is along the side of the building, I would call it partial OV."
"Botique hotel , small with great service and location Our room 303 did not have good view... (was near elevator away from beach)"
"309 was a nice corner suite with partial sea views"
"Go elsewhere"
"Take the sunrise room or one of the rooms with ocean views."
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PRICE RANGE
USD 196 - USD 433 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
alhambra playa del carmen
FORMERLY KNOWN AS
Hotel Alhambra
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
37
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