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30/07/2017 31/07/2017
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    The Carmen Hotel

    8 Calle Norte, Playa del Carmen 77710, Mexico
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    Best prices for your stay
    30/07/2017 31/07/2017
    USD 285*
    USD 285*
    USD 285*
    Traveller (429)
    Room & Suite (88)
    Pool & Beach (56)
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    #11 of 209 hotels in Playa del Carmen
     
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    Overview
    • Excellent75%
    • Very good18%
    • Average5%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Breakfast included
    Air Conditioning
    Beachfront
    Hot Tub
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Suites
    Bar/Lounge
    Kitchenette
    Concierge
    Accessible rooms
    Business Centre
    Laundry Service
    4.0 Star Hotel
    All hotel details
    The Royal Playa del Carmen
    15,892 reviews
    #11 of 209 hotels in Playa del Carmen
     
    Fairmont Mayakoba
    3,835 reviews
    #10 of 209 hotels in Playa del Carmen
     
    Mahekal Beach Resort
    2,690 reviews
    #27 of 209 hotels in Playa del Carmen
     
    Petit Lafitte
    1,523 reviews
    #8 of 209 hotels in Playa del Carmen
     
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    Rooms
    30 Jul.31 Jul.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (399)
    Traveller rating
    Traveller type
    Time of year
    Language

    1 - 5 of 268 reviews

    Reviewed 6 days ago via mobile

    This hotel had a very convinrent location , just a step away from the main avenue. It has just recently opened , so all the furniture and facilities are very new and in ideal condition . The room was cleaned twice a day, plus the...More

    Thank Olya T
    Response from guestrp, Guest Relations Manager at The Carmen HotelResponded 4 days ago

    dear Olya T thank you for taking the time to leave a 5 star review and share your feedback with us. We are so happy to read you loved your stay, the service and our hotel. We look forward to welcoming you back to The...More

    A TripAdvisor Member
    1
    Reviewed 2 weeks ago via mobile

    Nice hotel on the beach with nice pool. Awesome location in playa de carmen. Clean rooms and comfortable bed. The staff was friendly and helpful. Breakfast was delicious! If the hotel had a small gym with weights I would had given it 5 stars. Great...More

    Thank A TripAdvisor Member
    Response from guestrp, Guest Relations Manager at The Carmen HotelResponded 1 week ago

    hello, We appreciate your feedback and thank you for taking the time to share your experience, I'm sorry your stay was below expectations. We will use your feedback to continue to elevate our level of service. I am pleased to confirm that we have an...More

    Reviewed 2 weeks ago

    We stayed 9 nights – and wish we could have stayed longer! GREAT Hotel, right on the beach with stunning Caribbean ocean views, though above all the service was outstanding.. From the front desk, to the bar and restaurant @Keel, to the rooftop pool &...More

    Thank Victoria D
    Response from guestrp, Guest Relations Manager at The Carmen HotelResponded 2 weeks ago

    Dear Victoria D Thank you choosing The Carmen Hotel! We are thrilled to read that you had a wonderful experience in the beautiful destination of Playa del Carmen and enjoyed the service and hospitality. we will show this beautiful review to our crew. We know...More

    Reviewed 2 weeks ago via mobile

    The location of the hotel is great being right at the beach and close to all restaurants. It's definitely not a 5 star hotel by any standards though. The staff except for one all looked miserable working there. As if they are forced to work...More

    Thank stars1983
    Response from guestrp, Guest Relations Manager at The Carmen HotelResponded 2 weeks ago

    Dear stars1983 Thank you for taking the time to share your thoughts and I very much appreciate your sincerely words. I offer a sincere apology. Every guest deserves to have the experience they were hoping. We do hope you will consider a return in the...More

    Reviewed 2 weeks ago via mobile

    The Carmen is superlative in every way, but what most distinguishes it for us is the service. Every staff member went above and beyond and ALWAYS had a smile on their face. Nobody can be that happy all the time, so I chalk it up...More

    1  Thank Arturo D
    Response from guestrp, Guest Relations Manager at The Carmen HotelResponded 2 weeks ago

    Dear Arturo D It is truly rewarding to read your comments and we are so thrilled you enjoyed your stay. Thank you for selecting The Carmen Hotel. We will most certainly share your great feedback with all our staff members Thank you for your feedback,...More

    The Royal Playa del Carmen
    15,892 reviews
    #11 of 209 hotels in Playa del Carmen
     
    Fairmont Mayakoba
    3,835 reviews
    #10 of 209 hotels in Playa del Carmen
     
    Mahekal Beach Resort
    2,690 reviews
    #27 of 209 hotels in Playa del Carmen
     
    Petit Lafitte
    1,523 reviews
    #8 of 209 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Restaurant
    • Beachfront
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Airport Transportation
    • Breakfast included
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Hot Tub
    Details
    • Price range
    • USD 259 - USD 514 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 On the Beach Hotel in Playa del Carmen
    • #4 Luxury Hotel in Playa del Carmen
    • #43 Romantic Hotel in Playa del Carmen
    • #51 Family Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 37
    • Reservation Options
    • TripAdvisor is proud to partner with Orbitz, Travelocity, Hotels.com and Expedia so you can book your The Carmen Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Alhambra Playa Del Carmen ,
    • The Carmen Hotel Playa Del Carmen, Riviera Maya, Mexico
    Add Photo Photos
    Traveller (429)
    Room & Suite (88)
    Pool & Beach (56)
    Dining (32)
    Hotel & Grounds (285)
    Business Centre & Event Rooms (3)
    Family and Play Areas (2)
    Bathroom (1)
    Nearby
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    .12 km away
     
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    Maya Del Mar
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    Thompson Beach House
    79 reviews
    .02 km away
     
    Nearby Restaurants
    Lido Club de Playa
    1,000 reviews
    .16 km away
    KEEL Restaurant at The Carmen Hotel
    107 reviews
    .02 km away
    Casa Mediterranea
    723 reviews
    .12 km away
    Sur Steakhouse
    1,224 reviews
    .18 km away
    Nearby Attractions
    Quinta Avenida
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    .18 km away
    Galeria de Arte 5ta Avenida
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    Fishing with Roberto Navarro
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    Ask a question
    Questions & Answers
    Heather B
    7 July 2017|
    Answer Show all 2 answers
    Response from guestrp | Property representative |
    hello Heather B there are some rocks but be side us, there is a place without rocks,
    0
    Votes
    Mike D
    13 June 2017|
    Answer
    Response from Phillip G | Property representative |
    Several of the Sunrise Suites have hot tubs on the patio but we do not have a public hot tub. We do have Deck 5 our Pool and Sky Bar -5- stories above the beach with the best views in Playa del Carmen.
    0
    Votes
    Dettes I
    30 April 2017|
    Answer Show all 2 answers
    Response from Isabelle_OpsMgr | Property representative |
    Hi, sorry for the delay in answering. We have private transport from Cancún to the hotel, but you can also grab a cab and give him the address (Calle 8 con playa). We are in the heart of Playa del Carmen, at the beach... More
    1
    Vote
    Google Translation
    Room Tips
    "Best place to be with your friends, on the center of the city and in front of the beach and finally, very..."
    Read review
    "we had the partial ocean view; more than sufficient; just downstairs and you're on the beach. Your good..."
    Read review
    "Ocean view"
    Read review
    "All rooms have a view .."
    Read review
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