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The Carmen Hotel

Expedia.comUSD 350*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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The Carmen Hotel
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403 Reviews from our TripAdvisor Community

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Showing 276: English reviews
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Aspen, Colorado
Reviewed yesterday NEWvia mobile

Dined at the Keel restaurant at The Carmen Hotel for the first time .... amazing does not adequately describe our experience all six guests described their main courses as being over the top... I had the Deep sea fettuccine and am certain it was the winner... my girl friend would strongly disagree and claim that the Chicken Piccata was and...

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Helpful?
Thank Taelor93
St. Thomas
Reviewed 2 days ago NEWvia mobile

We booked the hotel because of the stylish architecture and were amazed that it was even more beautiful in person...I love great architecture and can say the flowing organic curves of the rooms ceiling and floors with dramatic blue lighting mimic an oceanic dream with very comfortable beds and linens which is hard to find in Mexico..lol... Incredible skybar and...

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Helpful?
Thank Geno S
Scottsdale, Arizona
Reviewed 2 days ago NEW

Just got home from a great trip to Playa del Carmen. We stayed at this ultra modern hip hotel called The Carmen Hotel and can't wait to go back. LOCATION: We thought this was the perfect location right down down. This hotel is right on the beach yet only a block away from all the best shopping, restaurants and night...

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Helpful?
1Thank AngelicaJF
Denver, Colorado
Reviewed 2 days ago NEW

Just an all around fabulous resort. From the delicious food to the wonderful staff. The resorts atmosphere is clean, upbeat and fun! Always something fun going on to day to night. I would come back again and again.

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Helpful?
Thank CWeaver3
guestrp, Guest Relations Manager at The Carmen Hotel, responded to this review

Dear CWeaver3 We appreciate your kind’s comments, is a pleasure to know that you have such an amazing experience with us, our staff achieve to give the best service ever, giving to our clients memories and life experiences. We hope to hear from you soon again here at The Carrmen Hotel! Best Regards,

Austin, Texas
Reviewed 2 days ago NEW

We were so fortunate to have found this gem that our visit made me write a review. The service is great. The staff seemed to magically know our names. The rooms and the entire hotel are a great escape from the regular things in life. Its a fun atmosphere whether you're in the lobby, restaurant, rooftop pool or in your...

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Helpful?
Thank AlD24
guestrp, Guest Relations Manager at The Carmen Hotel, responded to this review

Dear AID24 It´s such an honor to know that your enjoyed your vacation here with us at The Carmen Hotel. Our team work very hard to fulfill your vacation needs just like our hotel slogan says (you wanted, you got it we promise) even thoe we are fairly new hotel we have a great location ( THE HEART OF PLAYA...

Denver, Colorado
Reviewed 2 days ago NEW

Wow, I thought playa had gotten a little boring. Then a friend in Denver told me about the new Carmen hotel. I was hesitant to book but thought the web site pics and reviews sounded good. My wife and I spent 4 nights at the Carmen for our 21st anniversary. We were blown away. The room was over the top...

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1Thank mwpiper1
guestrp, Guest Relations Manager at The Carmen Hotel, responded to this review

Dear mwpiper1 Thanks a lot for your review :) We strive to be the best option in the Riviera Maya and it all starts with having the best team and the best location. Everyone here works in a good mood, because we are all family. Once again, thank you and see you soon, Best Regards

Reviewed 3 days ago NEW

Steps away from 5th avenue and the heart of Playa, comfortable yet luxurious rooms (AC and wifi are top notch which matters in May and while trying to work!), beachfront deck steps from the water, great food no matter where you order on the property, fantastic staff that go out of their way to make your stay as perfect as...

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Helpful?
Thank Dave S
guestrp, Guest Relations Manager at The Carmen Hotel, responded to this review

Dear Dave 5 Thanks a lot for your review. It was wonderful having you on board. The whole team is committed to creating wonderful memories for each and every guest. It would be really nice to host you again real soon. Sunny regards and see you soon

Austin, Texas
Reviewed 3 days ago NEW

You can't go wrong by staying at The Carmen. First off, when you step into this place you know it is special. It is on the beach and a half block off the main entertainment area. Great food, incredible drinks, attentive staff, and the architecture make this truly unique and enjoyable. I was able to hit the relax button the...

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Helpful?
Thank kb5122017
guestrp, Guest Relations Manager at The Carmen Hotel, responded to this review

Dear kb5122017 Thank you for the great review! We are working very hard to be the #1 Small Luxury Boutique Hotel in Playa del Carmen and that all starts with great food and service! Having the best location in Playa del Carmen, on the beach in the middle of town and steps away from the world famous 5th Avenue make...

Reviewed 5 days ago NEWvia mobile

This is the first time I have been to Playa del Carmen and I wish I had come before. Since it's my first time here I can't speak for other hotels. But I'm staying at The Hotel Carmen and I can't imagine a more pleasant vacation. When you look at the pictures of the rooms they look a little strange,...

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Helpful?
Thank Ray M
guestrp, Public Relations Manager at The Carmen Hotel, responded to this review

Thank you very much for staying with us and for your comments, we are truly glad you had an amazing experience staying with us, our mission is to make all your moments unforgettable so remember every time you are in The Carmen Hotel, if "you want it, you got it", we promise. The whole idea of our Hotel, is to...

Reviewed 5 days ago NEWvia mobile

Best of all places in town +girls and prople amazing and view is unbeivable+pool on sky Bar with pool and food is best and beyond!! This place its just wow!!!! My favorite spot in playa del carmen!! I recommande to everybody!!!

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Helpful?
Thank Sebastian P
guestrp, Public Relations Manager at The Carmen Hotel, responded to this review

Thank you very much Sebastian, we do our best every day to give an amazing experience in our rooftop Deck5 or the best food in town by the Keel restaurant in front of the beach. We will be hosting the best house music pool parties from Thursday to Sunday, combined with an unbelievable ocean view from the 5th floor on...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The Carmen Hotel, an adults only Boutique Hotel located on the Beach in the center of Playa del Carmen, steps away for the World Famous 5th Avenue. The Carmen features Keel Restaurant and Beach Club and Deck 5, a Pool and Sky Bar, 5 stories above the beach offering the best views on all of Playa del Carmen! ... more   less 

Additional Information about The Carmen Hotel

Address: 8 Calle Norte, Playa del Carmen 77710, Mexico (Formerly Hotel Alhambra)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $240 - $697 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Carmen Hotel 4*
Number of rooms: 37
Reservation Options:
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Also Known As:
Alhambra Playa Del Carmen
The Carmen Hotel Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#4 Luxury Hotel in Playa del Carmen
#4 On the Beach Hotel in Playa del Carmen
#43 Romantic Hotel in Playa del Carmen
#51 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Carmen Hotel staff and other travellers.
13 questions
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Questions? Get answers from The Carmen Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The front desk staff (Monica and Ailen (sp?) are great help...tell them what you want and they'll help you.”
AlD24, 24 May 2017 | Read review
“ask for Jake”
mwpiper1, 24 May 2017 | Read review
“Rooms furthest away from the beach, restaurant etc. are a bit more quiet”
davesA1249GW, 23 May 2017 | Read review
“You can't go wrong with any of the rooms. They are all great!”
HappyPeeps1, 18 May 2017 | Read review
“The hotel has several rooms with full view of the ocean, the rest are on the side of the building with view of the water from the balcony.”
Ptu4ka, 17 May 2017 | Read review
5 of 5
Expedia.com
USD 350* /night
View Deal
Orbitz.comUSD 350
TravelocityUSD 350
Hotels.comUSD 350
*Disclaimer
Prices are for 1 room, 2 adults
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