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Secrets Capri Riviera Cancun

Booking.comUSD 318*
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Certificate of Excellence
GreenLeadersBronze level
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Secrets Capri Riviera Cancun
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9,202 Reviews from our TripAdvisor Community

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Showing 8,691: English reviews
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Orlando, Florida
Reviewed yesterday NEW

We spent 4 days at Secrets Capri Riviera Cancun and loved it. The nighttime entertainment was hit or miss, but our group had fun. This was my first adult resort and I am amazed at how much fun it was! Our room was lovely and relaxing. The restaurant staff was really friendly and service-oriented in spite of the fact that...

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Helpful?
Thank lgjamison
Reviewed 2 days ago NEW

Nice place to get away. Perfect if you want to just sit around and drink in a pool all day. Loved the animals, especially the Coati that hang around the facility. Karla was a bright spot. Beautiful girl. Night time entertainment was a bit boring.

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1Thank Phillip P
Sarasota, Florida
Reviewed 2 days ago NEW

Honeymooned at Secrets in 2004, thought it would be fun to return for our anniversary. Not much has changed in 13 years, and thats not a good thing. Let me start out by saying, we did not go to Secrets 13 years ago expecting 5 stars, and we did not expect it on this trip either. We were happy with...

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1Thank 305Pirate
Reviewed 3 days ago NEW

The service was great and staff very nice. The entertainment staff was especially good. Water in pool could be a little cleaner. Food and drinks good. Indoor shows could improve a little. Pepe (Jose) was great

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Helpful?
Thank tmzimmer
Saint Louis, Missouri
Reviewed 3 days ago NEW

My husband and I visited Secrets for my birthday. We stayed 5/15 -5/22. I am honestly conflicted while writing this review. We booked our trip through Cheap Carribean which is owned by Apple which also owns Secrets. We did the mystery deal and ended up with this resort. I think the easiest way to describe our visit is just to...

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2Thank sandy d
denton, texas
Reviewed 3 days ago NEW

This was our third visit to Secrets Capri. Overall it was a VERY ENJOYABLE experience. We were VERY impressed with the entertainment on this visit....in our opinion it was really upgraded since last visit!! Not so much impressed with entertainment staff.. Food was overall very good. Room was in good condition and bed comfortable. The beach was not as nice...

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1Thank sherhens
Reviewed 3 days ago NEW

This was my 4th trip to Secrets Capri over a ten year period. Love the people. They work so hard. Rooms are surprisingly in good shape for as long as it has been since a renovation, but the entire place is showing its age. The pool is in very poor shape. The water does not seem to filter properly and...

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Helpful?
Thank Angie H
Chesterfield, Missouri
Reviewed 4 days ago NEWvia mobile

We had an amazing time. It was extremely chill and relaxing. We had a tropical view room (319) and to our delight we had views of the ocean too. The ocean view rooms overlook the pool. We actually preferred our room, because it was peaceful and quiet. Photos below show pictures from our balcony one looking to the left and...

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Helpful?
Thank pamsuper1
SECRC-eConcierge, & Social Media Coordinator at Secrets Capri Riviera Cancun, responded to this review

Hola pamsuper1, Thank you very much for taking the time to write this gentle and glowing review, We feel happy to know you spent an wonderful time here with us and also that you liked our facilities and world class service. I gladly will let know your nice comments to all our team, they certainly will be very happy and...

Reviewed 4 days ago NEW

this is a great place to relax and spend a few day in the sun and have some fun. The staff is great and very helpful. They make this place the nice place to relax that it is. The rooms a nice and comfortable we had a ocean view room and you can truly see the ocean!

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Helpful?
Thank garya_1152
SECRC-eConcierge, & Social Media Coordinator at Secrets Capri Riviera Cancun, responded to this review

Dear garya_1152, Thank you very much for taking the time to write this review. It is very important for us to have your valuable opinion. We feel thrilled to know you enjoyed your stay, it was a true honor to host your vacations. We will let know our team, your appreciation about their service and we can not wait to...

Reviewed 4 days ago NEW

This was mine and my boyfriend's first experience at an all inclusive resort and it was amazing! Between the food, drinks, events, spa, and the incredible and friendly staff, we've never felt so spoiled! The customer service was great and so helpful, we even left a disc of pictures from one of the excursions we took in the hotel room...

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1Thank tayl_hughes
SECRC-eConcierge, & Social Media Coordinator at Secrets Capri Riviera Cancun, responded to this review

Dear tayl_hughes, Thank you very much for staying with us at Secrets Capri Riviera Cancún. We are very pleased to know that our services and facilities could exceed your expectations, these are very gratifying news for all this great team. Our great commitment is to provide an excellent service to each and every one of our guests. We would like...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Internet
GreenLeadersBronze level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Secrets Capri Riviera Cancun, a proud unlimited luxury resort has received special recognition from the esteemed readers of Condé Nast Traveler Magazine in Mexico and AAA as a Four Diamond Award resort. Secrets Capri Riviera Cancun was awarded the Best for Romance and Best Luxury-World by the 2008 TripAdvisor Travelers' Choice Awards. Only TripAdvisor's hotel awards represent the opinions of millions of travelers. The winners were determined by a combination of the highest traveler ratings and the TripAdvisor Popularity Index, a measurement of overall traveler satisfaction. Situated five minutes from exciting Playa del Carmen and a short 35-minute drive south of Cancun International Airport, the world's second largest barrier reef lies just offshore, while underground rivers, caves and jungles lure adventure-lovers. Bordered by sugar-white beaches and the brilliant, crystal clear Caribbean Sea, this Preferred Club, Unlimited-Luxury, adults-only oasis truly embraces beauty and splendor. ... more   less 

Additional Information about Secrets Capri Riviera Cancun

Address: Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $337 - $817 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Capri Riviera Cancun 4.5*
Number of rooms: 290
Reservation Options:
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Also Known As:
Secrets Mayan Riviera
Secrets Cancun
Secrets Capri Riviera Maya
Secrets Hotel
Secret Hotel
Secrets Capri Riviera Cancun Hotel
Secrets Playa Del Carmen
Riviera Cancun
Hotel Secret
Capri Riviera Cancun
Hotel Style:
#21 Top resorts Hotel in Playa del Carmen
#27 Family Hotel in Playa del Carmen
#29 Spa Hotel in Playa del Carmen
#30 Luxury Hotel in Playa del Carmen
#31 On the Beach Hotel in Playa del Carmen
#34 Green Hotel in Playa del Carmen
#40 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Capri Riviera Cancun staff and other travellers.
787 questions
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Questions? Get answers from Secrets Capri Riviera Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We loved our beach/pool view room. I would definitely specify that when booking.”
lgjamison, 27 May 2017 | Read review
“higher floor is better”
305Pirate, 26 May 2017 | Read review
“The ocean view rooms are all around pool, the tropical view in front looks at driveway, so oceanfront would be the way to go”
sandyd404, 25 May 2017 | Read review
“Any pool view room will have some ocean view to it. Of course I always ask for an upper floor to ensure the best chance of ocean view.”
168angieh, 25 May 2017 | Read review
“We stay at Junior suite, garden view, was great, but next time I'll take ocean or pool view.”
  • The welcome to US
brisa1267, 22 May 2017 | Read review
5 of 5
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USD 318* /night
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Prices are for 1 room, 2 adults
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