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Secrets Capri Riviera Cancun

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8,504 Reviews from our TripAdvisor Community

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Showing 8,036: English reviews
Reviewed yesterday NEWvia mobile

We stayed at Secrets Capri in November 2016. The resort, rooms,pool,food were fantastic. I loved Coco's coffee bar. They serve great latte's. We were very pampered by friendly and helpful staff. The concierge set up a birthday dinner for my husband in the steak house for the six of us. It was superb! The entertainment/music at the pool wasn't loud...

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Helpful?
Thank Art & Nancy P
New Port Richey
Reviewed yesterday NEW

this hotel is amazing....everyone is so friendly and the resort is absolutely beautiful. The food, entertainment, staff, room, pool were better than expected. It was a great relaxing getaway that was well appreciated. Smaller hotel which made it a much nicer experience

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1Thank Beth B
Reviewed 2 days ago NEWvia mobile

Beautiful resort, beautiful location, beautiful people! First time to the Mayan Riviera and will definitely return. Secrets Capri is a very manageable size with excellent dining options, surprisingly enjoyable entertainment (compared to our west coast all inclusive experiences) and really comfortable beds! Can't say enough about the staff. Very friendly and sincere. Loved that it was adults only!!! Couple of...

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Thank Denise H
New York
Reviewed 2 days ago NEW

Just got back from one week at Secrets Capri Riviera for our anniversary. Great hotel, very clean, with great service. Anniversary banner was on the door with complimentary champagne and strawberries. Pros are; great food in all restaurants, great shows and entertainment, clean resort, great service, top shelf alcohol. Cons are; beach has been destroyed, overpriced wine purchases needed for...

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Thank Ronkon89
Brunswick Ohio
Reviewed 2 days ago NEW

Our group of 8 enjoyed our visit. The property is a little older, but very well maintained. It is a smaller place which is exactly what we wanted. Everything was close by so no time wasted looking for each other. Food was very good to excellent in all the restaurants. Sea side grill was especially tasty and comfortable. The buffet...

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Thank kathleen f
Edison, New Jersey
Reviewed 2 days ago NEW

I recently just came back from this resort. I am going to tell you why I am giving them a 3 star review. Let me start with the staff, they are Amazing!!!!. Hugo and I forgot the other guys name who handled my romantic dinner on the beach were excellent !! Hector from the Entertainment dept is great at his...

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Thank scubasteve42381
Spring Branch, Texas
Reviewed 2 days ago NEWvia mobile

Awesome boutique hotel. Excellent customer service, excellent food, will return! Was attending my nephews wedding and celebrating our wedding anniversary. The hotel made the wedding very romantic and made everyone feel special. The only thing that I would critique is that the beach is almost nonexistent due to erosion and seaweed.

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Thank westmod
Reviewed 3 days ago NEWvia mobile

This was our third visit to Capri and it was not as good as before. The entertainment...especially the pool party was great! Its a small cozy little place which we enjoy. Pamela in restaurant sevice was excellent, but the rest of the staff was not as good as on previous visits. The food which had been great was average. Our...

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Thank Trentia M
Reviewed 3 days ago NEWvia mobile

If you want to have fun, relax, rejuvenate this is the place to be! Amazing staff, food/drinks, and of course the view. If you aren't happy here, you can't be happy anywhere!!! Book it now! You won't regret it!!

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Thank Dona M
Chelmsford, United Kingdom
Reviewed 4 days ago NEW

Best vacation due to a great resort experience. Everything about our trip was fantastic. The staff, the rooms, the restaurant, the booze!!, the spa all beyond great. If you want a truly relaxing time and want to have the best of service I recommend this to you. Thanks Orlando for best service ever!!

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1Thank burnhamfoodie

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersBronze level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Secrets Capri Riviera Cancun, a proud unlimited luxury resort has received special recognition from the esteemed readers of Condé Nast Traveler Magazine in Mexico and AAA as a Four Diamond Award resort. Secrets Capri Riviera Cancun was awarded the Best for Romance and Best Luxury-World by the 2008 TripAdvisor Travelers' Choice Awards. Only TripAdvisor's hotel awards represent the opinions of millions of travelers. The winners were determined by a combination of the highest traveler ratings and the TripAdvisor Popularity Index, a measurement of overall traveler satisfaction. Situated five minutes from exciting Playa del Carmen and a short 35-minute drive south of Cancun International Airport, the world's second largest barrier reef lies just offshore, while underground rivers, caves and jungles lure adventure-lovers. Bordered by sugar-white beaches and the brilliant, crystal clear Caribbean Sea, this Preferred Club, Unlimited-Luxury, adults-only oasis truly embraces beauty and splendor. ... more   less 

Additional Information about Secrets Capri Riviera Cancun

Address: Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $396 - $1,640 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Capri Riviera Cancun 4.5*
Number of rooms: 290
Reservation Options:
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Also Known As:
Secrets Mayan Riviera
Secrets Cancun
Secrets Capri Riviera Maya
Secrets Hotel
Secret Hotel
Secrets Capri Riviera Cancun Hotel
Secrets Playa Del Carmen
Riviera Cancun
Hotel Secret
Capri Riviera Cancun
Hotel Style:
#17 Top resorts Hotel in Playa del Carmen
#22 Spa Hotel in Playa del Carmen
#24 Luxury Hotel in Playa del Carmen
#24 On the Beach Hotel in Playa del Carmen
#27 Family Hotel in Playa del Carmen
#40 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Capri Riviera Cancun staff and other travellers.
658 questions
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Questions? Get answers from Secrets Capri Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“upgrade if possible...the ocean view which is mid upgrade is well worth the money, you can see the entire resort, pool and beach from your balcony”
 of 5 bubbles 2BethB, 5 Dec 2016 | Read review
“I have heard first floor rooms are musty.”
 of 5 bubbles , 4 Dec 2016 | Read review
“Ocean view is the way to go”
  • They did this after I proposed
 of 5 bubbles scubasteve42381, 4 Dec 2016 | Read review
“Rooms were very comfortable, actually PERFECT !”
 of 5 bubbles 468apriln, 2 Dec 2016 | Read review
“go someplace else”
 of 5 bubbles reptide9269, 29 Nov 2016 | Read review
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