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The Reef Coco Beach

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The Reef Coco Beach
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3,317 Reviews from our TripAdvisor Community

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Showing 2,021: English reviews
Calgary, Canada
Reviewed 2 days ago NEW

Absolutely amazing! The people we amazing, very friendly, funny, kind, and so helpful! The food was great! I like that you have so many options, the only thing i would say is i wish breakfast went a little later! other then that amazing! I cant wait to go back!

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Helpful?
1Thank devyn2017
Phoenix, Arizona
Reviewed 2 days ago NEW

This all inclusive is just okay. We loved the location which has a pretty private beach with beautiful views and is only a couple blocks walk to the main drag in town, but being an all inclusive, the service just wasn't up to par with most pay as you go 4-star hotels. The staff ran the gamut, some were very...

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1Thank xomolly
01/14/2017
Reviewed 3 days ago NEW

My husband and I really enjoyed our vacation at the Reef! The staff was very friendly and accommodating, the rooms were nice and clean, the restaurants were great, and the location of the resort was great for exloring 5th Ave. Overall we had a great time on our vacation and we will definitely come back!

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1Thank stanimirap2017
TheReefResorts, Brand Executive at The Reef Coco Beach, responded to this review

Dear stanimirap2017, Thank you for letting us know about your wonderful experience at our hotel. We must say we cannot express enough our satisfaction about the positive experience and sensational time you mention to have spent in our property. We are glad that you received our excellent service. We will share your comments with our staff, positive feedbacks as yours...

Toledo
Reviewed 3 days ago NEW

We traveled here with our 2 daughters. Check in was smooth and as expected. We stayed in a ground level room that opened up to the pool area. We loved the location of our room. While we were there, they were cutting the coconuts off the trees, and they would cut them open for us so we could have our...

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1Thank Kimberly S
TheReefResorts, Brand Executive at The Reef Coco Beach, responded to this review

Dear Kimberly S, We would like to thank you on the behalf of the entire staff of the Reef Coco Beach. It is a pleasure to read your detailed review. Your comments are very encouraging and will be taken with great consideration. You can rest assured we will share your kind words with our entire team and management. We are...

01/15/2017
Reviewed 5 days ago NEW

The staff took great care of us, were very friendly and provided a great atmosphere. The concierge was friendly and spoke English very well. Every time we encountered a problem we came to the staff and they fixed it for us. Would recommend to budget travelers especially, great value.

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1Thank F1317GWjonathan
TheReefResorts, Brand Executive at The Reef Coco Beach, responded to this review

Dear F1317GWjonathan, It is a pleasure to read such a wonderful review, we are proud to hear that you keep a beautiful memory of your recent vacation at our hotel, you can rest assured we will share your kind words with our entire team and management. Please rest assured that your feedback has been displayed in the hotel for all...

01/15/2017
Reviewed 5 days ago NEW

Had an awesome vacation , staff was the best ! Everyone was helpful and always checked to see if we needed anything , I will definitely recommend this resort to all , and will be back again . My only thing I wish was that WiFi was offered to standard rooms , I had a family emergency come up while...

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1Thank joannebR8061QL
TheReefResorts, Brand Executive at The Reef Coco Beach, responded to this review

Dear joannebR8061QL, Thank you for letting us know about your wonderful experience at our hotel. We must say we cannot express enough our satisfaction about the positive experience and sensational time you mention to have spent in our property. We are glad that you received our excellent service. We will share your comments with our staff, positive feedbacks as yours...

01/11/2017
Reviewed 1 week ago

the Hotel and service was really good the only thing I was disappointed in and other guest I spoke to was the food. The restaurants were nice but the food wasn't very good had no taste missing flavour to the food.

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Thank A4039ESdavidb
01/05/2017
Reviewed 1 week ago

At check-in the receptionist, Paolo tried charging me more than what I was quoted at time of booking this trip by your trip advisor. I was given a price of $180 per night for one additional occupant in the room. My son arrived at midnight and yet he was charged for that day. The reception tried to charge me $240...

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1Thank 264griseldac
Vancouver, Canada
Reviewed 1 week ago

Good and quality stay. Nice and clean beech just steps away from the room. Food was good and lot of different dishes to please everyone taste. Staff was emazing and very helpful. We liked hotel intertainment. Only down side - open air dancing floor/night club right next to the hotel and we couldn't sleep one night till 5:30 in the...

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1Thank 507sergueig
01/05/2017
Reviewed 1 week ago

This property is located next door to a beach side nightclub. The music from the all night rave that was held on New Years was absolutely unbelievable. We could also hear babies crying in the room next door. The pounding bass music was so loud that our door was vibrating. Did I mention that this went on all night? It...

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Thank Tomi L

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located just 30 miles south of Cancun, The Reef Cococbeach is the perfect compliment to the white sandy beaches and turquoise waters of this world renowned tropical paradise. Just a short walk from the picturesque town of Playa del Carmen, you will enjoy our personalized service, the privacy you desire in a resort destination and the entertainment of one of the best night life's the Mayan Riviera has to offer.Our location provides easy access to the many attractions the Mayan Riviera has to offer such as Playa del Carmen's famous 5th avenue, Playacar's Bird Sanctuary, Playacar Golf Club, Xcaret, Xel-Ha, Tulum and much, much more.The hotel offers 196 comfortable rooms Caribbean style, our pleasant rooms consist of one king size bed or two double beds, terrace or balcony, air conditioning, ceiling fan, mini fridge, TV,hair dryer, vanity mirror, telephone and bath room with bahttub and shower combination. ... more   less 

Additional Information about The Reef Coco Beach

Address: Costera Norte S.N. Lte. 1 Mza. 7, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $243 - $445 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Reef Coco Beach 3.5*
Number of rooms: 196
Reservation Options:
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Also Known As:
Grand Coco Bay Mexico
Grand Coco Bay Playa Del Carmen
Grand Coco Bay Hotel Playa Del Carmen
Grand Coco Bay Riviera Maya
The Reef Coco Beach Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#49 Top resorts Hotel in Playa del Carmen
#57 Spa Hotel in Playa del Carmen
#66 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Reef Coco Beach staff and other travellers.
182 questions
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Adena, Ohio

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Questions? Get answers from The Reef Coco Beach staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground Floor, opening to the pool. We loved being able to walk right to our sliding doors if we forgot something.”
 of 5 bubbles kimberlysH5165OH, 18 Jan 2017 | Read review
“Try to book rooms that are almost oceanfront and if you can afford take the VIP ones.”
 of 5 bubbles 576xk, 19 Dec 2016 | Read review
“Try to stay on the pool side near the middle of the property, but make sure that everything is functional before settling in!”
 of 5 bubbles 443henryb, 5 Dec 2016 | Read review
“Ocean view is fantastic! Pool view is beautiful too. Family suites are nice and worked pretty well for our family of 5.”
 of 5 bubbles mommaofthree1997, 2 Dec 2016 | Read review
“first floor will work better, there is no ocean view so you don't have to go upstairs”
 of 5 bubbles to_om201, 17 Nov 2016 | Read review
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