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Hotel Riu Lupita

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2,435 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Riu Lupita
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Showing 815: English reviews
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 October 2016

We stayed here in July had an excellent holiday . room was good looking onto the golf course .It was cleaned every day and restocked fridge also there was some good turns on at night .All the meals we had were good also the drinks there is a bus runs every half hour from the hotel to the beach and... More 

Helpful?
4 Thank Kerry W
Maple Ridge, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 September 2016

Have been to many different resorts in Mexico but never in the heart of Playacar..felt very safe walking outside and visited shops a couple of times..ac bus to beach was good and on time..could use a sign at the palce for lining up to get back on bus..with a line starts here on it as seemed to be a free... More 

Helpful?
2 Thank Tracey H
Maidenhead, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 September 2016

So the wife and me stayed at Lupita RIU and what can I say the breakfast buffet is actually very good though there isnt that much seating. The room was nice and clean except the walls are thin so you can hear the people next door really well. Entertainment wise they do what they can and you can keep your... More 

Helpful?
1 Thank thefareironmaiden
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita, responded to this review

Dear guest, Thank you for sharing your experience with us. We appreciate your positive comments about the breakfast buffet, the cleanliness in the rooms and the kindness of our staff. Regarding the entertainment, we will share your comments with the corresponding departments. We always welcome feedback from our customers, since it gives us the opportunity to make appropriate improvements and... More 

Durham, United Kingdom
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 26 September 2016

just returnesd a party of nine, had a really nice break reception - staff were great always waiting to help whenever you needed them buffet restaurant - plenty of choice, always something to eat, only used the steak restaurant that was very nice everyone enjoyed it and the transport was all organised when you booked, another member of our party... More 

Helpful?
2 Thank joy k
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita, responded to this review

Dear guest, We would like to thank you for choosing RIU Hotels and Resorts for your holidays and for taking the time to give us your constructive and valued feedback. We are pleased to read that you enjoyed your holiday overall, especially the food served and the friendliness of our staff in general. However, we also welcome suggestions from our... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 September 2016 via mobile

beach 20minutes by coach only 1 bar & 1 pool full of flies coatis dumping outside rooms rooms smell musty & damp no international drinks - bent bar staff selling bottles under of them under the table only have a proper glasses at bar between 7pm to 11pm-only kids plastic ones had to go by taxi to Walmart to buy... More 

Helpful?
4 Thank Terry V
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We are committed to provide excellent quality of our products and services to our guests. We regret to read that you have left our hotel with an opposite idea in your mind. We appreciate our guests’ comments since they help us improve... More 

Manchester, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 September 2016

All the communal areas in the Lupita are spotless, with staff constantly sweeping, wiping and cleaning. Rooms are a good size with a nice shower room/toilet, good water power in the showers and well stocked with toiletries and towels as well as the Riu trademark optics (tonic water would be a nice addition, can't imagine anyone drinks gin and coke).... More 

Helpful?
5 Thank Jazikris
Belgium
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 8 September 2016

Not ahotel with honderd of guests but small and cosy.Food general in main restaurant very good, special restaurants needs some attention from the direction for the menu and the quality.Steaks of 0,7 cm in the steakrestaurant. Rooms and airconditioning are excellent. Shuttle works also very good to the beach and playa del carmen.Animation team not so good. Give the impression... More 

Helpful?
2 Thank LimburgerBelgium
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 August 2016 via mobile

Nice place, friendly staff and management. The service and choice of drinks as well as the pool area and private beach access (with a bus though) are impressive, the choice of food somewhat repetitive. We had a very enjoyable week. The rooms are ok, maybe rather small and difficult to ventilate (hot and humid tropical climate may not help...). Overall... More 

Helpful?
7 Thank Thomas M
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 August 2016 via mobile

A very basic review this hotel had good food beautiful grounds accessible beach by shuttle 5th Avenue accessible by shuttle free Wi-Fi except in your room but if you go on your balcony and wait a minute you will get Wi-Fi as it is only available in common areas staff were friendly rooms were clean and neat. bathroom is awesome... More 

Helpful?
3 Thank Sean D
Sunderland, England, United Kingdom
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 23 August 2016 via mobile

We recently returned from our first far and away holiday to this lovely hotel in playa del carmen Mexico. Although it is not on the beach this hotel is set in lovely forestry, surrounded by lovely trees and scrubs. The wildlife was a pleasure to watch from our balcony. The hotel is set in blocks none higher than 3 floors,... More 

Helpful?
4 Thank Susan A

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 2 km / 1.2 Miles from Playa del Carmen * Main building and 1 and 3-story bungalows * Surrounded by 25,000 m2 / 29,900 sq. Yards of lush gardens * 3.5 Km / 2.1 Miles from the beach (complimentary transportation) * Complimentary sun loungers on the beach * 2.5 Km / 1.5 Miles from various shops * 50 km / 31 miles from Cancun Intl. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 

Additional Information about Hotel Riu Lupita

Address: Avda. Xaman-Ha, Manzana 20, Lote 1, Condominio Playacar | Lote Hotelero No. 1, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $187 - $331 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Lupita 3.5*
Number of rooms: 300
Reservation Options:
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Also Known As:
Riu Lupita Resort
Riu Lupita Mayan Riviera
Riu Lupita Mexico
Hotel Riu Lupita Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#43 Top resorts Hotel in Playa del Carmen
#50 Spa Hotel in Playa del Carmen
#83 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Lupita staff and other travellers.
208 questions
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Questions? Get answers from Hotel Riu Lupita staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always ask for rooms on 1st and 2nd floor because on ground flood could be a problem with coaties who really enjoyed people's stuff. :)”
 of 5 bubbles 443kacpers, 4 Dec 2016 | Read review
“I like the rooms in Buildings 12, 13 & 14 that back up to the golf course. They are far away from the bar and theater, and therefore quiet.”
 of 5 bubbles Eulenspeegel, 1 Dec 2016 | Read review
“If Possible ask not to get a ground floor Room. The Coatis wildlife may visit you if you leave the fly screen or the sliding door open.”
 of 5 bubbles genuinej, 15 Nov 2016 | Read review
“3130 - 2nd floor, good location, wifi. Some noise from restaurant area. Trees block view of the quiet pool and some of the light.”
 of 5 bubbles norfolk67, 1 Nov 2016 | Read review
“Quite rooms, building 27 close to the kids pool, but no kids,”
 of 5 bubbles NelitaD, 22 Oct 2016 | Read review
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