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Occidental at Xcaret Destination

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Occidental at  Xcaret Destination
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11,558 Reviews from our TripAdvisor Community

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There are newer reviews for Occidental at Xcaret Destination
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Showing 9,715: English reviews
Reviewed 4 days ago NEW

We visited from April 12-18 2017 Transportation from airport: First piece of advice is to get your own private transportation to your hotel, its not much more money. We opted for a ride share and shared a van and had to drop 2-3 other people off at different hotels therefore extending our ride after an already long flight etc... so...

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Helpful?
1Thank Frank C
OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review

We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your...

A TripAdvisor Member
Level Contributor
24 reviews
3 hotel reviews
5 helpful votes
Reviewed 4 days ago NEWvia mobile

We really enjoyed our stay. Loved the location of the resort and it proximity to all excursions and Playa del Carmen. It was our first visit to Mexico and it did not disappoint. The resort is fairly large so you can get a lot of walking in or take the shuttle if you have mobility issues. Rodrigo looked after our...

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Helpful?
1Thank A TripAdvisor Member
OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review

We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your...

Saskatoon, Canada
Reviewed 5 days ago NEWvia mobile

I first visited this resort in December 2012 and knew I would someday return with my family. Now that day has come and at first I was far from impressed, I had high expectations from the royal club I viewed a few years back but those were quickly shattered upon a filthy bathroom and stains on the couch and not...

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Helpful?
Thank gizmogatsby
OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review

We are delighted to read, that we were up to par to your standards. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again

Reviewed 5 days ago NEW

We are a family of 4. Kids are 11&14. This has been our second time here. Both times we have been more than happy with our experience. We stayed in building 18 both times. Room service was always excellent. If there was a problem they were there to fix it ASAP (One night the AC was making a noise). The...

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Helpful?
2Thank Winky1968
OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review

We are delighted to read, that we were up to par to your standards. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again

Boston, Massachusetts
Reviewed 5 days ago NEWvia mobile

My time here was amazing. The food was fantastic, and the bartenders were top-notch. My friend Israel helped me out with everything the whole trip. Anything I asked for, he was there to help me. I can't reccomend this place enough. There's activities, dances, sports bars, and games. You'll never be bored here!

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1Thank brianmpadilla
OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review

We are delighted to read, that we were up to par to your standards. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again

Reviewed 5 days ago NEW

We had such a fantastic vacation at this resort. All the staff were amazing and helpful. Specifically, Fernando Sanchez! His upbeat and bubbly personality was so awesome to deal with and he was super helpful! He needs a BIG promotion!!!!!!

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Helpful?
Thank Meaghan B
OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review

We are delighted to read, that we were up to par to your standards. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again

Reviewed 5 days ago NEW

My wife and I have been to Cuba and the Dominican and this was our first trip to Mexico. Here is my overview: Check in (1/5) - understaffed which led to a long and uncomfortable check in. Ala carte's (4/5) - No reservations required, service was good and food was great! We missed the Oriental Restaurant as there was always...

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1Thank Willyelmy
OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review

We are delighted to read, that we were up to par to your standards. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again

Southend-on-Sea, United Kingdom
Reviewed 5 days ago NEW

My mum is retiring early next year so she wanted to treat all our family to this special holiday (10 people). When we arrived we were not welcomed by any form of a welcome drink, even after traveling most of the day (very disappointed - especially as this is supposed to be a 4* hotel. We were directed to our...

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Helpful?
3Thank Tanya J
OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review

I truly regret the inconveniences you had during their stay. We have carefully noted each point you mentioned in order to improve, we are always worried about our guest’s well-being and strive to make holidays at our property an unforgettable experience. We would love to have a second opportunity to demonstrate you the high quality standards our brand is known...

Reviewed 6 days ago NEWvia mobile

Our travel agent recommended this resort and neighboring xcaret park knowing we like wildlife type experiences. She didn't go wrong there!!! Set in jungle atmosphere with beautiful birds, monkeys and other. Beautiful grounds, pools . very large resort...never felt crowded except by some of pools a height of day. Beach was small but best place to be. Up on middle...

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4Thank Dawn M
OccidentalatXcaret, Social media Cordinator at Occidental at Xcaret Destination, responded to this review

We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

Bangor, Maine
Reviewed 6 days ago NEW

Just spent a week at Occidental and there were as I guess would be expected pros and cons. The hotel claims to be 5-star but unfortunately they fall quite short of that standard, While the facility certainly is 5-star they miss out on many of the details and paying very close attention to details is what makes a 5-star resort....

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2Thank Traveler567840502
OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review

We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Beachfront
  • Spa
  • Breakfast included
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination. ... more   less 

Additional Information about Occidental at Xcaret Destination

Address: Carretera Federal Chetumal Puerto Juarez Km. 282 | Solidaridad, Playa del Carmen 77710, Mexico (Formerly Occidental Grand Xcaret All Inclusive Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $236 - $531 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental at Xcaret Destination 4*
Number of rooms: 757
Reservation Options:
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Also Known As:
Occidental Grand Xcaret Hotel
Occidental Grand Flamenco Xcaret
Grand Flamenco Xcaret
Xcaret Grand Occidental
Occidental Xcaret
Hotel Xcaret
Xcaret Playa Del Carmen
Grand Xcaret Occidental
Xcaret Hotel
Grand Occidental Xcaret
Hotel Style:
#39 Top resorts Hotel in Playa del Carmen
#44 Luxury Hotel in Playa del Carmen
#46 Spa Hotel in Playa del Carmen
#48 Family Hotel in Playa del Carmen
#51 On the Beach Hotel in Playa del Carmen
#77 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Occidental at Xcaret Destination staff and other travellers.
1,621 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“building 18 was nice”
frankcG4098FZ, 22 Apr 2017 | Read review
“building 12 is great if you want to be close to the gym.”
Willyelmy, 21 Apr 2017 | Read review
“Building 18 was very quiet. Rooms 206-209 and 306-309 will have views of the coean.”
GuestCritic, 20 Apr 2017 | Read review
“Request a room on the second floor that has a balcony with a jungle or forest view so you can see the monkeys at eye level.”
73simoned, 20 Apr 2017 | Read review
“We were on 3rd floor, it was nice, but I would have liked to stay closer to the lobby building. But we did get our exercise!!!”
janellsworth, 18 Apr 2017 | Read review
5 of 5