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Occidental at Xcaret Destination

Traveller (15241)
Pool & Beach (3097)
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Certificate of Excellence
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Certificate of Excellence
The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination.
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Property amenities
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Free Parking
Spa
Breakfast included
Adult pool
Babysitting
Banquet Room
Breakfast Available
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Paid Internet
Paid Wifi
Public Wifi
Tennis Court
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
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Family Resort
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16,185Reviews
15,735Photos
2,885Q+A
100Room tips
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Popular mentions
I love the "all inclusive's" and have been to Mexico a number of times. The wildlife is incredible at Occidental at XCaret. You're not supposed to feed the monkeys but monkeys eat bananas so that can't be bad for them, right? So of course I fed the monkeys every day. They come
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Hotel's Favourite
I have stayed here for Thanksgiving 2018, and traveled with family. We had 2 suites at the Royal Club section. This is our second stay at the Occidental Xcaret Royal Club. We also stayed here 5 years ago, and I was curious to see what changes happened after the merger with
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Response from OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination
Responded 30 Nov. 2018
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.
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+7
If you are worried like I was.. Don’t be... Beautiful place.. I Had an excellent time at the Occidental. My Husband and i stayed for seven days (thur-Thur). We had a regular room for half the time then upgraded to Royal level and the service was muy excellente! We had a suite
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Response from OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination
Responded yesterday
We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We truly appreciate your comments about our Royal Level. I agree with you that our Royal staff is recognized for the high level of attention they have with our guests offering them a treatment worthy of royalty. I'm am charmed to read that you tried the amazing experience of the personalized drinks and the individual service that our bartenders offer for our guests in this area. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.
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The masseuses Juan and Minerva were very considerate and professional. I would definitely recommend this to everyone staying here spend a day completely relaxed in the calm environment the spa facilities provide
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Response from OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination
Responded yesterday
¡Wow! We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. It is wonderful to read that we met and exceeded your expectations. Our aim is to impress each and every one of our guests and I am happy to know that we succeeded in your case. The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome you once again. Regards,
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The layout and setting of the hotel is great, and proximity to the XCARET park is a bonus. Service is excellent and friendly. Food is very good too. The only negatives might be a rather limited beach area, and rather expensive pay per use WIFI. Also a fee for snorkels and
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Review collected in partnership with Barcelo Hotels & Resorts
Response from OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination
Responded yesterday
Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.
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All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
Our room the day after the proposal left with rose petals as a surprise
Professional photo exclusively commissioned by TripAdvisorOccidental at Xcaret Destination
The Royal Level Suite at the Occidental at Xcaret Destination
Professional photo exclusively commissioned by TripAdvisorOccidental at Xcaret Destination
The Royal Level Suite at the Occidental at Xcaret Destination
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123456273
Do you have to make reservations for the a la carte restaurants
No. Reservations needed. Never had to wait.
0 votes
How much extra is it to go to the royal club im going for 6 nights
Where can you find the best price for a day pass at xcaret
Is there a lazy river...?
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123456577
"the rooms are all located in great spots"
"Avoid rooms next to the elevators otherwise you'll be woken up all night long."
"We stayed in the adults only area. It was quiet but further away from the pool, etc."
"Stay away from the ever-squawking red macaws! Fire alarms going off at all hours of the night too."
"try to get a club room. Better AC, and nicer aesthetically."
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PRICE RANGE
USD 198 - USD 426 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
occidental grand xcaret hoteloccidental grand flamenco xcaretgrand flamenco xcaretxcaret grand occidentaloccidental xcarethotel xcaretxcaret playa del carmengrand xcaret occidentalxcaret hotelgrand occidental xcaret
FORMERLY KNOWN AS
Occidental Grand Xcaret All Inclusive Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
764
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