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Occidental at Xcaret Destination

13,886 reviews
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Traveller (13470)
Pool & Beach (2893)
Room & Suite (1259)
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Overview
  • Excellent48%
  • Very good31%
  • Average12%
  • Poor5%
  • Terrible4%
Travellers talk about
“royal club”(1,525 reviews)
“man made beach”(446 reviews)
“fun club”(353 reviews)
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
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Reviews (13,886)Write a Review
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4,979
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508
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All reviewsroyal clubman made beachfun clubpacos tacosel pescadorsonora grillle buffetfirst clubtime shareseafood restaurantunderground riverbeach buffetfun poolmain buffetswim up bareco parkbeach area
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1 - 5 of 11,363 reviews
Reviewed yesterday via mobile

We just got back from our vacation two days ago and the trip was amazing. We were at the royal level and were so taken care of. We had a room mixup and the girls that work at the royal level took such good care...More

1  Thank Kaitlynn T
Hotel's Favourite
Reviewed 11 January 2018 via mobile

We have been members for over 10 years and have visited many Occidental properties. The service and hospitality at this one is awesome. First club concierge...Marycarmen, Eva and José are terrific and welcome us back each year as family. The grounds are impeccable and we...More

29  Thank John A
Response from OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret DestinationResponded 12 January 2018

Dear John A, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned...More

Reviewed yesterday

A beautiful place, well maintained. The employees were eager to please the guests. The down sides were the food, entertainment and all the steps it was necessary to navigate the entire property. But very pleasing to the eye.

Review collected in partnership with Barcelo Hotels & Resorts
1  Thank wandaglaze
Reviewed yesterday

Amazing time from beginning to end. Weather was great hot but not humid very comfortable. The staff very professional and helpful to all our needs. any one who stay here will not be disappointed to book this resort it is just amazing. me favorite part...More

Review collected in partnership with Barcelo Hotels & Resorts
1  Thank hincapiejonathan
Reviewed yesterday

Me and my boyfriend stayed here to celebrate my birthday. The location is great and close to a lot excursions we did. The resort is very nice and clean. Our room was a good size, we didn’t use it too much because we did an...More

Review collected in partnership with Barcelo Hotels & Resorts
1  Thank Jackie D
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Free Parking
Beachfront
Spa
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Tennis Court
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
USD 165 - USD 410 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Family Hotel in Playa del Carmen
#43 Top resorts Hotel in Playa del Carmen
#48 Luxury Hotel in Playa del Carmen
#51 Spa Hotel in Playa del Carmen
#57 On the Beach Hotel in Playa del Carmen
#77 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 165 - USD 410 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Family Hotel in Playa del Carmen
#43 Top resorts Hotel in Playa del Carmen
#48 Luxury Hotel in Playa del Carmen
#51 Spa Hotel in Playa del Carmen
#57 On the Beach Hotel in Playa del Carmen
#77 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (13470)
Pool & Beach (2893)
Room & Suite (1259)
Dining (956)
Family and Play Areas (123)
Amenities (58)
Business Centre & Event Rooms (17)
Questions & Answers
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Room Tips
"Buildings 12 and 19 had a lot of monkey activity, coming to the balcony for food!"
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"We had a junior suite but really you only need a room."
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"Ask for jungle view room if you want to see monkeys on your balcony"
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"We enjoyed building 18. We were on the top floor, back corner. Very handy to the main building."
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