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Occidental at Xcaret Destination

13,671 reviews
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Traveller (13302)
Pool & Beach (2875)
Room & Suite (1162)
Overview
  • Excellent48%
  • Very good31%
  • Average12%
  • Poor5%
  • Terrible4%
Travellers talk about
“royal club”(1,518 reviews)
“man made beach”(441 reviews)
“fun club”(353 reviews)
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
All hotel details
Offers from Occidental at Xcaret Destination
Hotel deals
Rooms
28 Jan.29 Jan.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (13,671)Write a Review
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4,911
3,645
1,461
686
495
Show reviews that mention
All reviewsroyal clubman made beachfun clubpacos tacosel pescadorsonora grillle buffetfirst clubtime shareseafood restaurantunderground riverbeach buffetfun poolmain buffetswim up bareco parkbeach area
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1 - 5 of 11,198 reviews
Reviewed yesterday

If you're looking for an all-inclusive resort with a good mix of amenities at a good price, this is a terrific option. You won't be bathed in luxury, but it gets the job done. The grounds are well kept, most of the staff is friendly,...More

Review collected in partnership with Barcelo Hotels & Resorts
1  Thank Brian M
Hotel's Favourite
Reviewed 29 November 2017

The rooms were nice and a step up from an Occidental we used to stay at in Nueva Vallarta five years ago. With a resort as large as this, it was difficult to establish rapport with the staff, since you wouldn't necessarily see the same...More

7  Thank Dave R
Response from OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret DestinationResponded 5 December 2017

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing...More

Reviewed yesterday

Bad food, terrible smell on the beach, great location next to the Xcaret park, good of beach snorkeling, average entertainment, nice rooms in the upgraded area, beautiful setup of the whole property and beautiful architecture of the main building and the beach restaurant.

Review collected in partnership with Barcelo Hotels & Resorts
Thank bartlomiejb2018
Reviewed yesterday

I was reviewing the pictures on TripAdvisor and I was worried the hotel was old. However, the rooms were great and modern, the hotel was SO BIG! it had so many different areas, different foods, it was soooo great! I look forward to visiting again...More

Review collected in partnership with Barcelo Hotels & Resorts
Thank Andrea C
Reviewed yesterday

We stayed at the Occidental at Xcaret Destination and it was fabulous. They had all of the paperwork prepared so check in was a breeze. The place was spotless clean and the staff was wonderful and all spoke English very well. It is a large...More

Thank Brenda B
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Free Parking
Beachfront
Spa
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Tennis Court
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
USD 173 - USD 436 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Family Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#47 Luxury Hotel in Playa del Carmen
#50 Spa Hotel in Playa del Carmen
#54 On the Beach Hotel in Playa del Carmen
#77 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 173 - USD 436 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Family Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#47 Luxury Hotel in Playa del Carmen
#50 Spa Hotel in Playa del Carmen
#54 On the Beach Hotel in Playa del Carmen
#77 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (13302)
Pool & Beach (2875)
Room & Suite (1162)
Dining (954)
Hotel & Grounds (8498)
Family and Play Areas (118)
Bathroom (99)
Business Centre & Event Rooms (17)
Questions & Answers
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Room Tips
"request the Villa buildings and always tip"
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"Building 22 is in a good location, between entertainment area and beach."
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"Not worth upgrading to Junior Suite or 'Concierge service.'"
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"Ask for a upper floor, jungle facing to watch spider monkeys from your balcony"
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