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Occidental at Xcaret Destination

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Traveller (15447)
Pool & Beach (3116)
Certificate of Excellence


Certificate of Excellence
The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination.
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Property amenities
Fitness Centre with Gym / Workout Room
Free Parking
Breakfast included
Adult pool
Banquet Room
Breakfast Available
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Paid Internet
Paid Wifi
Public Wifi
Tennis Court
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Good to know
Park View
Family Resort
Hotel links
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Special Offer:Mimořádná sleva 20%
Hotel deals
100Room tips
Traveller rating
  • 7,808
  • 5,069
  • 2,000
  • 918
  • 703
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Popular mentions
Chef Aydée made an amazing meal. The filet was melt in your mouth delicious and the ribs were fall off the bone. French onion soup at the salad bar was delicious as well. Easiestly our favourite meal. We brought the chef out to tip and she invited us back for a meal the next
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Hotel's Favourite
We arrived late in the evening and first impressions were that we loved the jungle setting and the meandering paths (although you do get lost for the first few days) Waking up to find a monkey sitting on our balcony table looking in, to be closely followed by 3 more, was an
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Response from OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination
Responded 2 weeks ago
¡Wow! We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staffs as we constantly strive to provide consistent quality of service to our guests. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It is a real pleasure to know that you had a wonderful time, and you enjoyed the complex surroundings. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Regards,
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We had the pleasure of eating at the Sonora Grill steak house during our stay at the Occidental at Xcaret resort. The chef Aije went above and beyond making us a special shrimp appetizer and an extra dessert of chocolate strawberries. And not to forget, the steaks were
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What we enjoyed most: value/price, friendly staff (thank you housekeeping, Diana at the Spa, and Luis at the Gym), felt very safe, beautiful grounds and scenery, animals (monkeys, flamingos, lizards, parrots in lobby), access to many bars, quick check-in and check-out, the
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The kids club was AMAZING!!!!! out of all the cool things to do at the hotel and park, my daughter was most impressed by Regina, Dany, Areii and the awesome activities/events! And it was included in the package- with lunch if the kids want to stay (no extra fees)!! The first
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Album Categories
All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
water damage at door
Trash can used to collect water from ceiling. Bath towels used to keep additional water out of room.
Not so beautiful water (yellow)
Beautiful tub
Professional photo exclusively commissioned by TripAdvisorOccidental at Xcaret Destination
The Royal Level Suite at the Occidental at Xcaret Destination
All the rooms we have stayed in have had a balcony (we have never stayed in the main building, so don't know about those). When we had a double room, we had a sofa; when we had a single room, there were comfortable chairs and a table.
0 votes
When we were there in Febuary 2017 and again in Febuary 2018 I seen reps from Coco Bongo selling tickets and they pick you up in front of resort. It's actually at the airport.
1 vote
"consult resort map on resort website for building locations then call resort day before you arrive to see which room you are assigned to."
"Junior suites are beautiful and large"
"Near to the main building and to the restaurants"
"The deluxe concierge is in my opinion not worth the extra expense but wonderful holiday"
"Junior suites offer fewer people on either side and might be a good option for more privacy."
USD 175 - USD 428 (Based on Average Rates for a Standard Room)
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Occidental Grand Xcaret All Inclusive Resort
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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