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Occidental at Xcaret Destination

Carretera Federal Chetumal Puerto Juarez Km. 282 Solidaridad, Playa del Carmen 77710 Mexico
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Traveller (15765)
Pool & Beach (3150)
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Certificate of Excellence
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Guests1 room, 2 adults, 0 children
Bookit.com
USD 247
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Barcelo.com
USD 226
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bedfinder
USD 209
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Expedia.comUSD 226
Agoda.comUSD 648
Booking.comUSD 248
* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.

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Certificate of Excellence
The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination.
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Property amenities
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Free parking
Spa
Breakfast included
Adult pool
Babysitting
Banquet Room
Breakfast Available
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Paid Internet
Paid Wifi
Public Wifi
Sauna
Tennis Court
Wheelchair Access
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Room features
Air conditioning
Minibar
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Park View
Safe
HOTEL CLASS
Hotel links
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16,782Reviews
16,259Photos
3,015Q+A
100Room tips
Traveller rating
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Popular mentions
I visited this hotel as a birthday treat organised by my daughter . We had a fabulous experience staying in the grand suite within the Royal level part of the resort. The room had views of the sea and the lush forest the resort is built around.Each day we were able to enjoy fine
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Hotel's Favourite
I have been a Disney Vacation Club member since 2007, I wish I had known about this resort years ago. It had such an Animal Kingdom feel to it. There is wild life through out the resort, Monkeys, Parakeets and other exotic birds, Iguana's, deer, and the list goes on. The photo
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Response from OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination
Responded 1 week ago
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.
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We had a lovely 5 night trip to this resort with our two kids (3 and 6) in a Royal Level Suite. Some of the things we enjoyed the most: - Beach buffet, we ate here for breakfast each day and once for lunch. It was so good and had great variety that we chose this over the
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Response from OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination
Responded 2 days ago
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.
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My family loved that the hotel was filled with nature and wildlife. Every hotel employee is polite and friendly, and will ensure you are well cared for during your stay. Our room was cleaned daily, and would come at a later time if the room was occupied. The servers in the
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Response from OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination
Responded 2 days ago
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and it will be a pleasure to host your holiday once again. Regards.
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The staff was so fantastic! Especially our concierge Mauricio at building 20. He was so kind and genuine, truly great at his job. Took fantastic care of our family and paid extra special attention to our mom! Thanks Mauricio! Another big thank you to Miguel who we met at the
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Response from OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination
Responded 2 days ago
Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staffs as we constantly strive to provide consistent quality of service to our guests. And you are right in regards of the "Xcaret Park" it looks like an extension of our hotel, since is so close and you can go just walking or having the boat ride! The Unlimited Experience is the best option to enjoy the park everyday as you enjoy the resort. It was and it always will be a pleasure to host you, do not hesitate to contact me if you have special requests for your next visit, I will be really pleased to help you. Regards,
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123456276
I shopped online and the options are much broader and can be less expensive. If you use the hotel, you have one or two options and pay more. You also get put on larger group type of excursions. If you wait and go to 5th Avenue, the vendors will give you the best deal if you negotiate, but it feels sketchy even though it is pretty safe. If it were me, I would book online and use Trip Advisor ratings to double check. If you do Chitzen Itza pack your own lunch / breakfast. If you go snorkeling, I would ask the group the best place. We went with DREAM 1 to two snorkeling areas and these locations did not compare to an area the locals in Cozumel took us to. I just don't remember the name. I do know snorkeling in Cozumel is way better than in Playa Del Carmen.
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The Royal Level section got its own private lounge and pool with bar. Occidental Xcaret has all kind of bars for their guests like the- Lobby bar, Sport bar, Beach Bar, Disco bar, etc. Those bars serves all kinds of drinks for everyone without charge since it's part of the Inclusive tour.
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Yes, there is a small bar in the Royal Club, with premium liquor.
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123456603
"Royal level for a chance at an ocean view."
"Top floor have a better view and less noise level"
"higher floors may allow to see more monkeys if you are near the trees."
"I was on the second floor and guess from 3rd floor were very loud, moving staff around all the time"
"The Concierge Deluxe room was close to the pools, and mini bar was stocked daily."
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12345620
PRICE RANGE
USD 153 - USD 410 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
occidental grand xcaret hoteloccidental grand flamenco xcaretgrand flamenco xcaretxcaret grand occidentaloccidental xcarethotel xcaretxcaret playa del carmengrand xcaret occidentalxcaret hotelgrand occidental xcaret
FORMERLY KNOWN AS
Occidental Grand Xcaret All Inclusive Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
764
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Occidental at Xcaret Destination All-inclusive Resort, Playa del Carmen, Riviera Maya, Mexico