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Occidental at Xcaret Destination

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Occidental at  Xcaret Destination
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11,410 Reviews from our TripAdvisor Community

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Showing 9,593: English reviews
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Chesterfield, United Kingdom
Reviewed yesterday NEW

Great holiday at the hotel all told the food was great staff second to none dianne the spa lady great Antonia and Rodrigo in tacos bar lists goes on .the accomadation spotless and animals roaming the grounds a bonus if that's your thing .the excaret park side off the hotel is a must with great shows on all day especially...

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Thank Saltergate
A TripAdvisor Member
1 review
Reviewed 2 days ago NEWvia mobile

Just arrived early this morning. The resort is amazing and I can't say enough about the great service staff! If you get Carlos Romero as your waiter, you can expect a fantastic meal and conversation!!

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Thank A TripAdvisor Member
Brunsuick
Reviewed 2 days ago NEWvia mobile

First-This hotel is very pretty, set basically in the middle of the Jungle. Wildlife is everywhere and my kids loved the setting. The rooms were average, and one of our 2, had some small bug issues, like I said-you're in the jungle. Also-housekeeping was pretty tight on new towels- we had to call multiple times to request more bath towels....

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3Thank Greg L
Reviewed 2 days ago NEW

To be completely honest, I was extremely skeptical about my stay this resort due to the negativity about the service and resort. However, I had a wonderful stay. *No smell lingered the resort as many people mentioned. Pool/Beach: The pool and beach were easy to get chairs at, even at 10am. We especially enjoyed Miguel at the pool bar -...

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4Thank Karlee T
Chilliwa
Reviewed 4 days ago NEW

Background Information: We are a family of 4, with kids aged 9 and 12. We have traveled to Mexico 7 times in the past, and have stayed at 4 different resorts in the area. We always appreciate solid trip reviews, so thought we would share our experience. Pros: -The place is surrounded by trees and jungle. We loved this -...

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5Thank Marissa D
OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review

We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your...

Winnipeg, Canada
Reviewed 5 days ago NEW

Our second time to the Mayan and it was better the first time around. We chose this resort simply because it looked amazing on the site and we read a few reviews and discounts were available for Xcaret Park... We travelled with Transat, which was a mistake - their reps at the hotel don't give accurate info nor do they...

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10Thank megs_4891
OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review

We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your...

Arvada, Colorado
Reviewed 5 days ago NEW

We stayed at the First Club area as our son is a member. The employees were fantastic! Our room was SO clean, mopped every day. I ruined my knee and had a wheel chair right away. The elevator was not working to go eat on th 2nd floor restaurants, however. The food was delicious Our favorites were the Asaian one...

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1Thank Karenl202
OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review

We are delighted to read, that we were up to par to your standards. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again

Portland, Oregon
Reviewed 5 days ago NEW

Nice resort, fun having all the wild life around but some draw backs were, the margaritas are horrible, The food is just okay and they really want to sell you on the club membership! We never received a towel card and didn't always get asked for room number when checking them in and out but they say you will be...

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1Thank randip97206
OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review

I truly regret the inconveniences you had during their stay. We have carefully noted each point you mentioned in order to improve, we are always worried about our guest’s well-being and strive to make holidays at our property an unforgettable experience. We would love to have a second opportunity to demonstrate you the high quality standards our brand is known...

Montrose
Reviewed 5 days ago NEWvia mobile

This is our third time to Occidental Xcaret resort. We have stayed in the regular hotel rooms, first club as members and the grand level. We will continue to go back to this resort as the staff throughout the whole entire resort are amazing, helpful, friendly and accommodating. Lots to see and do on the resort it's self. Nightly entertainment...

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1Thank Corin M
OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review

We would like to express our most sincere gratefulness for your loyalty year after year, and for your kind words. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. warm regards!!

Toronto, Canada
Reviewed 5 days ago NEW

Well, we went back to the Xcaret Royal Club for our 13th year, and, hard to believe after our 5 star review last year, but it actually got better. My favorite feature of the hotel is the location -- the view from the Royal Club restaurant is priceless. There is shade and sun around the exclusive Club pool, and the...

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1Thank Agnes K
OccidentalatXcaret, Social media Coordibator at Occidental at Xcaret Destination, responded to this review

We would like to express our most sincere gratefulness for your loyalty and choosing us year after year, and for your kind words. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. see you next year!!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Beachfront
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination. ... more   less 

Additional Information about Occidental at Xcaret Destination

Address: Carretera Federal Chetumal Puerto Juarez Km. 282 | Solidaridad, Playa del Carmen 77710, Mexico (Formerly Occidental Grand Xcaret All Inclusive Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $227 - $564 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental at Xcaret Destination 4*
Number of rooms: 757
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Despegar.com, Barcelo, Hotels.com and Jetsetter so you can book your Occidental at Xcaret Destination reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Occidental Grand Xcaret Hotel
Occidental Grand Flamenco Xcaret
Grand Flamenco Xcaret
Xcaret Grand Occidental
Occidental Xcaret
Hotel Xcaret
Xcaret Playa Del Carmen
Grand Xcaret Occidental
Xcaret Hotel
Grand Occidental Xcaret
Hotel Style:
#39 Top resorts Hotel in Playa del Carmen
#42 Luxury Hotel in Playa del Carmen
#46 Spa Hotel in Playa del Carmen
#48 Family Hotel in Playa del Carmen
#49 On the Beach Hotel in Playa del Carmen
#77 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Occidental at Xcaret Destination staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor are quiter”
 of 5 bubbles Saltergate, 27 Mar 2017 | Read review
“Upgrade to first club”
 of 5 bubbles karleet2017, 26 Mar 2017 | Read review
“bottom floor if you have trouble with stairs as there is no elevator”
 of 5 bubbles Karenl202, 23 Mar 2017 | Read review
“Ask for a 2nd or 3rd floor unit to cut down on dampness. Elevators are in each building”
 of 5 bubbles vintage10, 21 Mar 2017 | Read review
“Rooms in building 20 are apparently the best place to experience the native monkey's as they will hang out on the balcony.”
 of 5 bubbles 989evanp, 19 Mar 2017 | Read review
5 of 5