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Ocean Maya Royale

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Traveller (8867)
Pool & Beach (2149)
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Overview
  • Excellent56%
  • Very good30%
  • Average9%
  • Poor3%
  • Terrible2%
Travellers talk about
“blue moon”(547 reviews)
“el charro”(341 reviews)
“pool bar”(591 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
Offers from Ocean Maya Royale
Special Offer: Get your 15% discount!
Offers from Ocean Maya Royale
Special Offer: Get your 15% discount!
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Reviews (7,217)
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5,768 results
Traveller rating
3,019
1,807
575
236
131
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3,019
1,807
575
236
131
Show reviews that mention
All reviewsblue moonel charropool bardolce vitajapanese restaurantentertainment staffprivilege areaprivilege beachprivilege guestsfoam partyquiet poolbeach areathomson repprivilege packagecoco bongoour favouriteactivity pool
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2,301 - 2,305 of 5,768 reviews
Reviewed 2 April 2015

Just returned from a week at Ocean Maya yesterday. Overall it was a very good experience. We loved the size of the resort - everything was a close walk from our room. The staff was very friendly and attentive. The grounds and room were well...More

8  Thank Rachel F
Response from OCT-CustomerService, Manager at Ocean Maya RoyaleResponded 7 April 2015

Dear Guest, Thank you for posting a review on Tripadvisor. We are really happy to read that overall you have had a great experience; thank you for sharing some comments with us, specially the ones that can make us improve in order to give a...More

Reviewed 31 March 2015

This hotel was fantastic, the grounds were beautiful, the food delicious and the staff super particularly the beach butler Azusena who works tirelessly with a smile even on the hottest of days. The receptionist Maren Linners was very helpful and answered any queries we had.More

2  Thank Catherine A
Response from OCT-CustomerService, Manager at Ocean Maya RoyaleResponded 7 April 2015

Dear Guest, Thank you for writting a review on tripadvisor. We would also want to thank you for all the great comments you have made, It makes us feel that all the effort we put everyday on our job is helping our customers to have...More

Reviewed 31 March 2015

We visited this resort early March with our H10 privilege. What a Beautiful resort......except they had had a storm and the beaches were covered with seaweed! They kept trying to clean them up.....we mostly stayed at the pool for that reason. Really GREAT group of...More

2  Thank animalguru52
Response from OCT-CustomerService, Manager at Ocean Maya RoyaleResponded 7 April 2015

Dear Guest, Thank you so much for sharing your experience on Tripadvisor. It is great to read that you had such a lovely time with us. Thank you so much for all the complements you have made about the property but specially the entertainment team;...More

Reviewed 31 March 2015

The hôtel is clean the food is good, staff very nice, the rooms are spacious, the Bed was comfortable, the restaurants we' re great. The only thing i can' t rate is the beach cause in our week there was so much seà weed ashore,...More

1  Thank Danny b
Response from OCT-CustomerService, Manager at Ocean Maya RoyaleResponded 7 April 2015

Dear Guest, Thank you for posting a review on tripadvisor. We are really happy to read that you had such a wonderful time. We would like to thank you for your undersating about the seaweed on the beach; it has been all over the Riviera...More

Reviewed 31 March 2015

Good food with a big variation and quality. 5 restaurants in the evening to choose from and 2 during lunch. Our favorite was "The Blue Moon". In addition they have a coffee shop with all kinds of coffee and tee you may want. Wonderful kept...More

2  Thank cgratt
Response from OCT-CustomerService, Manager at Ocean Maya RoyaleResponded 1 April 2015

Dear guest, Thank you so much for posting a review on Tripadvisor. We are very happy to read that you had such a wonderful stay with us and that you enjoyed so much the quiality and variety of food; the kitchen team works very hard...More

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Most Booked Properties in Playa del Carmen
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Free Parking
Fitness Centre with Gym / Workout Room
Pool
Beachfront
Restaurant
Room Service
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Free Parking
Room Service
Breakfast included
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Tennis Court
Bar/Lounge
Spa
Adult pool
Outdoor pool
Details
Price range
USD 180 - USD 369 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Top resorts Hotel in Playa del Carmen
#29 Spa Hotel in Playa del Carmen
#36 On the Beach Hotel in Playa del Carmen
#36 Luxury Hotel in Playa del Carmen
#51 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 180 - USD 369 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Top resorts Hotel in Playa del Carmen
#29 Spa Hotel in Playa del Carmen
#36 On the Beach Hotel in Playa del Carmen
#36 Luxury Hotel in Playa del Carmen
#51 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (8867)
Pool & Beach (2149)
Room & Suite (1129)
Dining (956)
Family and Play Areas (56)
Amenities (29)
Business Centre & Event Rooms (11)
Questions & Answers
Ask a question
luvmx215
25 May 2018|
Answer
Response from OceanCustomerService | Property representative |
Hola Some of our restaurants are air conditioned, except the Charro Restaurant and the Dolce Vita, because both are located at the pool and beach area.
1
Vote
Google Translation
luvmx215
25 May 2018|
AnswerShow all 2 answers
Response from OceanCustomerService | Property representative |
Hola Floaties are allowed.
1
Vote
Google Translation
Room Tips
"Ocean view"
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"Upgrade to Privilege. Corner suites are nice."
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"put in your request even though you may not get it all"
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"Get up early if you want a good sun bed spot."
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