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Ocean Maya Royale

TripAdvisorUSD 269*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 269*
USD 269*
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Ocean Maya Royale
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6,332 Reviews from our TripAdvisor Community

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Showing 5,156: English reviews
Fairfax, Vermont
Reviewed 17 July 2014

We arrived at Ocean Maya June 30, greeted by very nice warm inviting place! were escorted to the Privilege check in desk, where we were brought drinks as they took our information. We were then shown to our room which was well furnished clean and cool. The only regret I have is not asking for the top floor, but that...

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Helpful?
3Thank lynngou
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you so much for sharing your experience on Tripadvisor. We are really pleased to read that you have had such a great honeymoon with us from the moment you checked in. Thank you so much for all the complements made about the property, the food, service and staff. It was a great pleasure for us to host...

Omaha, Nebraska
Reviewed 16 July 2014

Pros: Gorgeous hotel and grounds. The view and setting was gorgeous. Even the non English speaking staff was exceptionally courteous and friendly especially the night time bartender Oli. He was wonderful and courteous. He made the drinks with speed and exactly the way we wanted them. He is truly the best bartender ever and we have had several trips to...

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1Thank Gina M
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you so much for sharing your experience with us on Tripadvisor. it is a great pleasure to read that you have enjoyed so much your stay with us. Thank you so much for all the great comments you have made about some of the staff, specialy about Olie, He will be very happy to read this review....

Manchester, United Kingdom
Reviewed 16 July 2014

We have just literally returned from a 2 week stay at Ocean Maya. This was our choice for our honeymoon and looking back we were fully justified in our choice. First we can't understand how this fantastic resort can score any less than 5 on here. The food in all the restaurants was FirstClass and this was for every meal...

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9Thank Mark F
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you so much for writing such a wonderful review on Tripadvisor. We are really happy that you have choosen our Hotel to spend your honeymoon and we are even happier to know that you have had an excellent time thanks to all the special atention from people like Azucena and all the staff from bars and restaurants....

Bromley, United Kingdom
Reviewed 16 July 2014

The hotel was lovely. The room was well furnished. We had two double beds.There is a minibar in the room that has soft drinks and beer in which are replaced each day free of charge. The only small issue with the room, was that there was no mirror by the dressing table so you had to get ready in the...

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Helpful?
9Thank Bellalou21
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you for posting a review on Tripadvisor. We are happy to read that you have had both a great time with us. Also we are happy to read that you have found the choice of food to be really good. Thank you for the great comments. We hope to see you back soon!! Kind regards, Maria Lopez...

Toronto, Canada
Reviewed 16 July 2014

nice hotel, quiet, foods good but some tastes salty, good & friendly service, good environment' clean & most of all FREE wifi in the room & the whole resort! - we stayed 5nights from July 9th till 14th, 2014

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2Thank Baby-Balite D
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you for posting a review on Tripadvisor. We are very happy to read your comments about the Hotel and we are pleased to know that you have spent a great holiday with us. We hope to see you back soon!! Kind regards, Maria Lopez Subdirectora Ocean Maya Royale subdireccion.hhm@h10hotels.com

Saint Louis, Missouri
Reviewed 16 July 2014

We went as a group of 8 (four childhood buddies and our wives---all of whom were from our same area we grew up) and upgraded to the "Preferred" level. My wife and I have traveled to the Caribbean five times and had never done any sort of upgrade. For a group like ours though size-wise, it was perfect. We basically...

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Helpful?
2Thank eldonmustang22
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you so much for writing a review on Tripadvisor. I would also like to thank you and your group for choosing the Privilege option as an extra pumping and I am glad to read that Azucena did a great job during your time here; She is a super star!!! We hope that you all decide to come...

Bel Alton, Maryland
Reviewed 16 July 2014

This property is beautiful, it is clean, the rooms, the balcony all very nice. Every night they have entertainment. The beach, the water, the sand, the pool, all very nice and clean. The food is good.

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Helpful?
Thank Gloria C
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you for posting a review on Tripadvisor. We would also like to thak you for all the great comments you have made and we are ver pleased to readt that you have had such a great time. We hope to see you soon!! Kind regards, Maria Lopez Subdirectora Ocean Maya Royale subdireccion.hhm@h10hotels.com

Wakefield
Reviewed 16 July 2014

We stayed at this hotel on the 29th June to the 13th July for our honeymoon it is a fantastic and superb place to stay we had a brilliant time so much to do! Never a dull moment, the no children is a bonus so calm and relaxed! The staff and people of Mexico and are superb and can't do...

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3Thank Benlucyharris
McAllen, Texas
Reviewed 16 July 2014

My boyfriend and I just returned from a one week stay at Ocean Maya and may I say it was one of the best trips I have taken! As soon as we arrived, we were greeted with drinks. EVERYONE in this resort is so friendly and are always saying hello. We arrived about an hour before check in however we...

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7Thank PE27
London, United Kingdom
Reviewed 15 July 2014

What can I say, what a wonderful 2 weeks we had at this hotel, the staff work so hard 24/7 to ensure everything runs smoothly. a special mention to alysuo (spelling) the wonderful lady who greets diners at the evening hacienda buffet always smiling and a pleasure to see. the hotel is beautifully clean and tidy and a joy to...

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Thank marvelcomic

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $229 - $853 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, BookIt.com, Hotels.com, Cancelon, Evoline ltd, TripOnline SA, getaroom.com, HotelQuickly and HRS so you can book your Ocean Maya Royale reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#24 Top resorts Hotel in Playa del Carmen
#33 Luxury Hotel in Playa del Carmen
#33 Family Hotel in Playa del Carmen
#34 Spa Hotel in Playa del Carmen
#36 On the Beach Hotel in Playa del Carmen
#51 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Ocean Maya Royale staff and other travellers.
1,635 questions
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Keighley, United Kingdom
manchester
5 months ago

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3708 was a great room did not look onto any other room it is upstairs so good views it is the last block by the sea.”
hollotoffun, 23 May 2017 | Read review
“We didn't feel pressured by the privilege offer”
terria954, 23 May 2017 | Read review
“We always ask for ground floor in a quiet part, and both times have got what we asked for.”
salatham123, 22 May 2017 | Read review
“The Privilege (H10) rooms are slightly larger”
, 22 May 2017 | Read review
“We had a standard room and were very satisfied with it which was on the second floor”
travelmadNorthampton, 22 May 2017 | Read review
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USD 269* /night
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Prices are for 1 room, 2 adults
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