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Ocean Maya Royale

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6,076 Reviews from our TripAdvisor Community

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Showing 4,976: English reviews
Belfast, United Kingdom
Reviewed 16 May 2014

I had my first trip to Mexico on 18th April - 3rd May 2014, stayed in Ocean Maya Royale by H10. I have no complaints at all with the trip, the food was beautiful (I am a fussy eater), service was fantastic, choice of drinks was great you had home brands also ie: Smirnoff, captain morgans etc, the weather was...

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2Thank Amanda P
London, United Kingdom
Reviewed 16 May 2014

It is 6am and I am in the hotel room writing this review. The hotel is truly beautiful. The room is fantastic. A huge room with lounge area and a massive bed. Lovely touch to have tea and coffee and a free minibar that is restocked daily. The rooms are clean with new towels and bed linen daily. The balcony...

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4Thank susanjamson
South Yorkshire, United Kingdom
Reviewed 15 May 2014

this was our first trip to mexico.We enjoyed our stay but found 2 weeks was a bit long with not much to do.We had a nice room, king size bed, terrace overlooking gardens, everything well cared for, lots of wildlife, iguanas, racoons and deer passed by. Two good size swimming pools though the 1 with swim up bar tended to...

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1Thank lynwilky
Chicago, Illinois
Reviewed 14 May 2014

April 28 - May 4, 2014 - Ocean Maya Royale was a great place to spend a week with 20 of your closest friends! We traveled as a group and the resort was very accommodating to our requests for a few group dinner nights. One of the major pluses to this resort is that it is right on the beach....

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4Thank MsMexico-o
canada
Reviewed 14 May 2014

My fiance and I stayed here from April 27th to May 4th 2014. This place was absolutly amazing, it is by far my favourite resort I have been to. I was telling my fiance how much I loved the place in the first five minutes we got there :) It is the perfect sized resort, not too big and not...

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11Thank Stephanie s
Boston, Massachusetts
Reviewed 14 May 2014 via mobile

We arrived at the resort on 5/7 and stayed until 5/11. Upon arrival the staff was so welcoming, we were checked right in and at the pool in minutes. The grounds are kept immaculate at all times!!! Most of the staff was so friendly, I actually miss them lol. Staff: Miguel the bartender at the pool was always smiling even...

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3Thank jenthecook
Calgary, Alberta
Reviewed 14 May 2014

Overall, our experience at Ocean Maya Royale was great. We were there for 10 nights in May 2014 for our destination wedding (with 28 guests) and everyone thought the resort was great... clean, comfortable, awesome beach, terrific pools, decent restaurants, good entertainment, etc. Our wedding day itself was spectacular and aside from the poor communication by the members of staff...

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2Thank USCTrojansFan23
Cortland, New York
Reviewed 14 May 2014

The Ocean Maya Royale all inclusive is a WONDERFUL place! The staff, especially Daniel Ara Castro, were absolutely amazing. They treat you well, but please treat them well in return! Working all day to serve tourists cannot be easy! For those of you concerned about spots by either of the pools or on the beach...do what everyone else does and...

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2Thank Leah C
Chicago
Reviewed 13 May 2014

This resort is amazing! Here is the reader digest version - Check in was fast, room was ready, grounds are gorgeous, staff is wonderful! Don't bother with "privilege". Get a second floor room so you aren't visited by the coati's. No reservations except for at the Japanese hibachi table - be sure to get Nic as your chef. Food was...

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1Thank MomaDChicago
London, United Kingdom
Reviewed 13 May 2014 via mobile

I got sick on my second day. Cramps so bad I thought I was giving birth for 72 hours!!!This was added to with 24 hours of vomiting and totalling so far over 140 hours of diarrhoea. This is on the surface a beautiful 5 star resort but not 5 star customer care!!!! Be careful..... Also any block after 32 seems...

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6Thank Helen B

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $243 - $860 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Reservation Options:
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#25 Top resorts Hotel in Playa del Carmen
#33 Family Hotel in Playa del Carmen
#34 Luxury Hotel in Playa del Carmen
#35 Spa Hotel in Playa del Carmen
#36 On the Beach Hotel in Playa del Carmen
#51 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Ocean Maya Royale staff and other travellers.
1,508 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We prefers the 30,31 37 block very quiet and close to the italian restaurant and pool”
  • From room 2704
  • From Room 3702
 of 5 bubbles Youppi-Sherbrooke, 23 Feb 2017 | Read review
“i was privilege and had room 201 and very nice”
 of 5 bubbles susanm299, 23 Feb 2017 | Read review
“Adults only, ocean view rooms, patios”
 of 5 bubbles 925lindsey, 23 Feb 2017 | Read review
“any room is a good room”
 of 5 bubbles samy-girl, 22 Feb 2017 | Read review
“Rooms closest to the courtyard can be noisy at nights with the entertainment”
 of 5 bubbles 323steveq, 20 Feb 2017 | Read review
5 of 5