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Ocean Maya Royale

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5,887 Reviews from our TripAdvisor Community

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Showing 4,827: English reviews
sleaford
Reviewed 5 April 2014

As the title sugests this was our first trip to Mexico. The hotel accommodation was very good, we had a lovely sea view and the room was well appointed. We were a little disappointed in the buffet style main dining area which always seemed to be busy nomatter what time you went,having said that, everything was freshly cooked and the...

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3Thank hanksmyth
Sheffield, United Kingdom
Reviewed 4 April 2014

Myself my partner and friends stayed at ocean Maya in march 2014 for a special birthday. The hotel and staff are fabulous especially our bar waitress yvonnetti who was so attentive worked hard and very friendly. The rooms are amazing and clean. The food is excellent except for the burnt bacon at breakfast. The only down point was the horrendous...

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8Thank lindamat1964
Detroit, Michigan
Reviewed 4 April 2014

We were guests at the Ocean Maya Royale end of February 2014 thru first week of March 2014 and the BEST EVER time in Mexico. We have been to many other resorts in Mexico, Dominican Republic,Jamacia and THIS resort tops them all. The staff was outstanding, Ignacio at the pool bar with his other b artenders, Tila and Yovannetti as...

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6Thank eunice_10
Chester, United Kingdom
Reviewed 3 April 2014

We spent two wonderful weeks at the Ocean Maya Royale. From when we first walked into the hotel, until the day we left, the hotel staff were fantastic. Very friendly and helpful, including the reception staff (and that's unusual!). The hotel grounds were well looked after, the 2 pools were clean. Some days the sun beds were taken quite early...

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15Thank Diane T
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you for posting a review on Tripadvisor. We really apreciate all the complements that you have made about the property and the staff. It is our main concern that all our guests have the best holiday ever and We are happy to read that we have made it with you. We hope to see you back soon!!...

Benfleet, United Kingdom
Reviewed 1 April 2014 via mobile

Me and my partner came here for a 2 week holiday, it was a holiday of a lifetime and we had a brilliant time. The hotel was lovely, rooms big and spacious, hotel staff were really friendly and alway remembered drink orders. There was plenty of food choices to choice from. The only problem was sunbeds, most people get up...

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7Thank Rhyanna1993
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review

Dear guest, Thank you so much for sharing your comments on Tripadvisor. We are very happy to read that you had such a wonderful vacation with us. Thank you so much for all the positive things. Regarding the sun beds, unfortunately, even though we advice people not to reserve, some people do not respect that, but I am happy to...

leeds
Reviewed 31 March 2014

our 2nd visit to Mexico first at ocean maya. The rooms and staff are absolutely brilliant big comfy bed which we had new mattress while we were there very comfy plenty of space in room but was disappointed with buffet food, the bread was lovely but no butter only margarine which was awful, rest of food was ok but not...

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2Thank triciaLeeds
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you for posting a review on Tripadvisor. We are very happy to read that despite some details you did have a great time with us. Regarding the Buffet food, I will pass the comments to the chef in order to improve. Unfortunately about the sea, we rely on the mother nature, but we do our best with...

Birmingham, United Kingdom
Reviewed 31 March 2014

Got the choice of style of room requested. Very large clean room. Well stocked with bathroom requirements and fridge constantly stocked. Beautifully manicured grounds. A delight to wander around. 2 Pools were beautifully clean and warm. The smaller bar pool can be quite noisy - it has a bar - what can you expect? But the larger pool is quite...

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4Thank PAUL B
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you for posting a review on Tripadvisor. It is great to read that you have had such a wonderful time here, you have enjoyed all the food variety and the confort of your room. We really apreciate that you are already considering to come back. As a Manager, I must say that walking around the Hotel and...

Stroeby, Denmark
Reviewed 31 March 2014

Have just returned from a perfect holiday. The hotel was very nice and clean. The food was excelent. We had a choice of five different restaurants! La Dolche Vita (Italian) was our favourite. The food was of a very high standard. Special thanks to Oscar, Jesus and Consuelo for excellent and very kind service.

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1Thank Jane S
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you so much for posting a review on Tripadvisor. It is great to read how fantastic has been your time here, specialy we would like to thank you for the complements made to the Dolce Vita Restaurant and some of the staff working there, they work very hard everyday in order to give the best service to...

Buckhorn, Canada
Reviewed 31 March 2014

First stay was Sept. 2012 for 5 nights. This time we brought 3 other people to experience all the beauty that Ocean Maya had to offer. Was very excited to come back as 5 nights didn't quite seem enough. Just as beautiful as the last time we stayed here...grounds are immaculate. Rooms are very modern and well kept. We were...

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8Thank J K
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you for sharing your comments on Tripadvisor. We would like to thank you also for returning this time for more days. It is really great to read that this stay have been ever better than the first one. That is our main goal, to keep improving our service in order to please future guest but the most...

Salt Lake City, Utah
Reviewed 31 March 2014

My wife and I stayed in this hotel for our Honeymoon. I found this hotel through my travel agent. We payed for the all inclusive which covered tips, drinks, food, activities and nightly entertainment. They had wonderful food options, although the room service and the Italian restaurant were not that great. Be sure to try the Blue Moon when you...

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Thank Josh C
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review

Dear guest, Thank you for posting a review on Tripadvisor. We would like to thank you also for choosing us to spend such a special time as your honeymoon. We are happy to read that overall you have had a great time, unfirtunately, as you have mentioned about the beach, is white beautiful sand, but the sea depends on the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Free Breakfast
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $276 - $1,665 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, BookIt.com, Booking.com and Jetsetter so you can book your Ocean Maya Royale reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#23 Top resorts Hotel in Playa del Carmen
#32 Luxury Hotel in Playa del Carmen
#33 Family Hotel in Playa del Carmen
#34 On the Beach Hotel in Playa del Carmen
#35 Spa Hotel in Playa del Carmen
#53 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Ocean Maya Royale staff and other travellers.
1,404 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not sure I think they are all the same”
 of 5 bubbles darens2015, 7 Dec 2016 | Read review
“We had 1802 back in a corner. Quiet nice view. No people traffic”
  • People upstairs kept throwing food down so the Coatis kept coming.
 of 5 bubbles mbsub, 29 Nov 2016 | Read review
“Ocean view with balcony would be ideal.”
 of 5 bubbles claudia69a, 27 Nov 2016 | Read review
“do homework”
 of 5 bubbles BobM348, 26 Nov 2016 | Read review
“Do not accept room on the groun level floor.”
 of 5 bubbles vbaescu, 26 Nov 2016 | Read review
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