We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Ocean Maya Royale

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 1 more site!
Professional photos
Ocean Maya Royale
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

5,892 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Ocean Maya Royale
See the most recent reviews
Showing 4,831: English reviews
Milton Keynes, United Kingdom
Reviewed 19 May 2014

What has happened to this hotel. Stayed last year had a great holiday not this time. Definitely won't come again . Poor food very poor service. No electricity for nearly a whole day no lights no air conditioning.

 Report
Helpful?
6Thank bertim2
Quincy, Illinois
Reviewed 18 May 2014

We lost power 4 days in a row! Including during the wedding reception. When we arrived Our rooms were not ready so we chose to change and go to the pool as there was a group A very large group of us for a wedding. There was no where to lock up your items so we had to carry all...

 Report
Helpful?
2Thank Lincoln62
Oxford, United Kingdom
Reviewed 18 May 2014

We stayed at the Ocean Maya Royale H20 hotel the last two weeks of April and we really cannot fault the hotel. Everywhere was spotlessly clean, the gardens were well attended and looked beautiful. The pools were clean and the restaurants were all to a high standard. We only ate in the buffet restaurant in the evenings on a couple...

 Report
Helpful?
Thank Angela J
Michigan
Reviewed 18 May 2014

This was my fourth trip to Mexico in the past few years and overall it was okay. The accomodations were nice. We had a second floor junior suite which was roomy and comfortable. The only issue with the room was that the shower leaked and we were left with a puddle on the floor after every use. The grounds were...

 Report
Helpful?
2Thank Gretabetta
Belfast, United Kingdom
Reviewed 16 May 2014

I had my first trip to Mexico on 18th April - 3rd May 2014, stayed in Ocean Maya Royale by H10. I have no complaints at all with the trip, the food was beautiful (I am a fussy eater), service was fantastic, choice of drinks was great you had home brands also ie: Smirnoff, captain morgans etc, the weather was...

 Report
Helpful?
2Thank Amanda P
London, United Kingdom
Reviewed 16 May 2014

It is 6am and I am in the hotel room writing this review. The hotel is truly beautiful. The room is fantastic. A huge room with lounge area and a massive bed. Lovely touch to have tea and coffee and a free minibar that is restocked daily. The rooms are clean with new towels and bed linen daily. The balcony...

 Report
Helpful?
4Thank susanjamson
South Yorkshire, United Kingdom
Reviewed 15 May 2014

this was our first trip to mexico.We enjoyed our stay but found 2 weeks was a bit long with not much to do.We had a nice room, king size bed, terrace overlooking gardens, everything well cared for, lots of wildlife, iguanas, racoons and deer passed by. Two good size swimming pools though the 1 with swim up bar tended to...

 Report
Helpful?
1Thank lynwilky
Chicago, Illinois
Reviewed 14 May 2014

April 28 - May 4, 2014 - Ocean Maya Royale was a great place to spend a week with 20 of your closest friends! We traveled as a group and the resort was very accommodating to our requests for a few group dinner nights. One of the major pluses to this resort is that it is right on the beach....

 Report
Helpful?
4Thank MsMexico-o
canada
Reviewed 14 May 2014

My fiance and I stayed here from April 27th to May 4th 2014. This place was absolutly amazing, it is by far my favourite resort I have been to. I was telling my fiance how much I loved the place in the first five minutes we got there :) It is the perfect sized resort, not too big and not...

 Report
Helpful?
11Thank Stephanie s
Boston, Massachusetts
Reviewed 14 May 2014 via mobile

We arrived at the resort on 5/7 and stayed until 5/11. Upon arrival the staff was so welcoming, we were checked right in and at the pool in minutes. The grounds are kept immaculate at all times!!! Most of the staff was so friendly, I actually miss them lol. Staff: Miguel the bartender at the pool was always smiling even...

 Report
Helpful?
3Thank jenthecook

7,674 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (7137)
Viewed
Pool/Beach Area (1744)
Viewed
Room/Suite (516)
Viewed
Dining (704)
Viewed
Hotel & Grounds (1516)
Viewed
Bathroom (71)
Viewed
View from Room (267)
Viewed
Family/Play Areas (28)
Viewed
Business Centre/Function Rooms (9)
Viewed
Other (2282)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (479)
Viewed
Amenities (29)
Viewed
Beach (38)
Viewed
Junior Suite (45)
Viewed
Pool (40)
Viewed
Dining (114)
Viewed
Romance Suite (66)
Viewed
Standard Mayan Deluxe (52)
Viewed
The Hotel (95)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (58)
Viewed
Hotel & Grounds (13)
Viewed
Room/Suite (13)
Viewed
Dining (8)
Viewed
Pool/Beach Area (10)
Viewed
View from Room (2)
Viewed
Other (12)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
9.8 km away
Magic Blue Hotel
Magic Blue Hotel
#42 of 213 in Playa del Carmen
557 reviews
3.6 km away
Platinum Yucatan Princess All Suites & Spa Resort
Platinum Yucatan Princess All Su...
#55 of 213 in Playa del Carmen
4,099 reviews
1.2 km away
Blue Diamond Luxury Boutique Hotel
Blue Diamond Luxury Boutique Hot...
#52 of 213 in Playa del Carmen
1,214 reviews
Show Prices
Show Prices
Show Prices
0.3 km away
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun
#28 of 213 in Playa del Carmen
8,515 reviews
8.3 km away
The Reef Coco Beach
The Reef Coco Beach
#98 of 213 in Playa del Carmen
3,221 reviews
25.8 km away
Ocean Coral & Turquesa
Ocean Coral & Turquesa
#13 of 26 in Puerto Morelos
10,398 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Free Breakfast
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $276 - $1,662 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, BookIt.com, Booking.com and Jetsetter so you can book your Ocean Maya Royale reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#23 Top resorts Hotel in Playa del Carmen
#32 Luxury Hotel in Playa del Carmen
#33 Family Hotel in Playa del Carmen
#34 On the Beach Hotel in Playa del Carmen
#35 Spa Hotel in Playa del Carmen
#53 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Ocean Maya Royale staff and other travellers.
1,408 questions
Ask a question

See all questions (1408)

Questions? Get answers from Ocean Maya Royale staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Building 26 is GREAT!”
 of 5 bubbles JodiLang73, 10 Dec 2016 | Read review
“Second floor room to enjoy the balcony”
  • Couples massage room
  • Mini fridge
  • Sitting area
  • Bathroom
  • Basic level room
  • Our building #26
 of 5 bubbles AlbertaChristiegirl, 9 Dec 2016 | Read review
“Not sure I think they are all the same”
 of 5 bubbles darens2015, 7 Dec 2016 | Read review
“We had 1802 back in a corner. Quiet nice view. No people traffic”
  • People upstairs kept throwing food down so the Coatis kept coming.
 of 5 bubbles mbsub, 29 Nov 2016 | Read review
“Ocean view with balcony would be ideal.”
 of 5 bubbles claudia69a, 27 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay