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Ocean Maya Royale

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6,138 Reviews from our TripAdvisor Community

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Showing 5,025: English reviews
London, United Kingdom
Reviewed 4 August 2014

My wife and I stayed here from 22-29 July 2014. We flew out with Thomson on Dreamliner, not the comfiest of seats for a long haul. Turned up at the hotel at 8.30pm, greeted with a cocktail and shown to our Deluxe Double room. Lovely spacious room, good air-con, comfy bed, not so comfy pillows. We also had chocolate covered...

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4Thank Steve S
Springfield, Massachusetts
Reviewed 4 August 2014

Let me start by saying my wife and I have been traveling to the Playa del Carmen area since 1999 and usually stay twice a year. Just to put things in proper perspective below are the resorts we have stayed at and in brackets are the number of times; Riu Palace (1) Riu Yucatan (2) Riu Playacar (1) Riu Tequila...

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27Thank Irishhelper
Wirral, United Kingdom
Reviewed 4 August 2014

What a wonderful place, staff friendly, grounds beautiful, rooms clean and cool. Nothing was too much trouble for anyone. This was our first trip to Mexico but won't be our last. Champagne in our room on arrival, wine and chocolate covered strawberries left for us on our anniversary. A big hello to all the staff, especially Oli, Eber, Tila and...

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4Thank cathy c
Wrexham County, United Kingdom
Reviewed 4 August 2014

Stayed at the Ocean Maya H10 from the 3rd of July till the 17th of July 2014. It was myself and my boyfriend and we had the best two weeks of our lives! When we arrived at the hotel after a 10.5 hour flight from Manchester, we were both exhausted, they greeted us with a lovely reception nice and easy...

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10Thank Jade S
Grand Rapids, Michigan
Reviewed 4 August 2014

We decided to take a much needed break from the great mid west and head down south to Mexico. Needless to say we were quite happy with our choice of destination. The Ocean Maya is a simple and nice resort that provides all that is needed for a getaway. All Inclusive makes all better and we definitely enjoyed our stay....

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2Thank Blair M
Reviewed 4 August 2014

We traveled with a group of friends to this resort for our first trip to Cancun. The property and grounds are GORGEOUS! The staff was very friendly (activity directors Mario and Fenanda? Bar tenders Miguel and Tony at the pool bar and waitress outside the main buffet Tila these are the only names I remember but most where just great)...

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2Thank Laura C
Frederick, Maryland
Reviewed 2 August 2014

The resort is very beautiful and well maintained. We stayed for the first week of July and daily temps were high 80's (F), so we spent most of our time in the pool. It's nice that one pool is the "noisy" pool (their description!) with the swim-up bar and the other is the quiet pool. If you can, upgrade to...

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4Thank momsuperb
Norwich, United Kingdom
Reviewed 2 August 2014

What a place, very beautiful. Really enjoyed the wide choice of restaurants, the food was very good and the staff very friendly. The swim up pool bar was very busy yet the bar staff were excellent. Evening entertainment was OK, however the location and gardens / wildlife were amazing. Our room was great with a view of the Ocean. We...

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5Thank david g
Lisburn, United Kingdom
Reviewed 1 August 2014

Stayed here for 2 weeks in July . every thing from check in to check out was perfect. All the staff were very friendly and would do anything for you. the rooms were cleaned everyday and were spotless. the food was good and plenty of it even though the hotel was quite full you never had to wait for a...

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6Thank tom-sue-2010
Salt Lake City, Utah
Reviewed 1 August 2014

The hotel and accommodations were wonderful. We enjoyed several of the activities offered, and wish we could have joined in all of them. We spent a good share of the trip traveling, by car, to nearby cenotes, beaches and to the ruins at Tulum and Chichen Itza. Having a comfortable place as the place to which we returned every night...

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6Thank Matthew C

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $240 - $759 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Reservation Options:
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#26 Top resorts Hotel in Playa del Carmen
#33 Family Hotel in Playa del Carmen
#34 Luxury Hotel in Playa del Carmen
#37 Spa Hotel in Playa del Carmen
#37 On the Beach Hotel in Playa del Carmen
#51 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Ocean Maya Royale staff and other travellers.
1,554 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not book there!”
 of 5 bubbles 238barbarat, 20 Mar 2017 | Read review
“If it is your honeymoon or anniversary, be sure to let the resort know ahead of time. They provided us with desserts and wine.”
 of 5 bubbles lauragH9207OB, 17 Mar 2017 | Read review
“Don't go if you are a beach person”
 of 5 bubbles lynerrington, 17 Mar 2017 | Read review
“3207 tucked up the back, so no noise and not far from pool area. View from balcony was of palms trees.”
 of 5 bubbles Donna882017, 14 Mar 2017 | Read review
“Holding 29, 33 and 36 have ocean views”
 of 5 bubbles MichelleStittsville, 13 Mar 2017 | Read review
5 of 5